Went to look at purchasing another company truck. Worst customer service ever! Johnny came out and…read morestarted to talk to us like we were idiots. very disrespectful and condescending. Buyer beware They are looking to take advantage of you. They don't want to talk about pricing. Just want your down payment and then hope you don't make the payments so they can repo it and sell it again to the next victim

I was down on my luck in a bad situation with my car not working, and Johnny spoke w me and was…read moreable to work with me so I can get back into a reliable car that was nice, affordable and reliable! He was awesome! I would definitely recommend this place to anyone needing a car and wants honest pricing and great finance options. 10 out of 5 stars!!! Thank you guys!

It's hard to find a mechanic you can trust. I have had two experiences with Harris, and these…read moreare world class guys. Another mechanic that rhymes with "Schelp Toys" blew my engine. I called Harris and arranged fro a new engine to be delivered. Before I got that far Harris tried to get me to go to the dealership because there was a chance that I could have the engine replaced for free through a warranty. They tried to save me $1800. I already knew the answer, and had them install the engine, and it was flawless. Ask for Parker, or Rob, both great mechanics and stand up guys.

I was feeling quite skeptical when shopping for my second used car until I came across Harris cars…read more This business was great to work with from start to finish. They were honest and fair. When the car I purchased needed an unexpected fix soon after taking it home, they were quick to take care of us in a big way. Happy to recommend them to all my family and friends. We will definitely be back for the next car!

Matthew and Karen did an awesome job helping me out with this 2019 ram truck…read more This is the second time I've worked with tonic automotive and highly impressed with their professionalism and how polite they are in the selling process. I will be back. 10 stars.

Matthew is great he really seems to cares about his customers. Authentic, genuine, and overall a…read moregreat well rounded guy. he's the reason why I prefer to do business with a mom and pop shop vs. bigger franchise companies. Mind you I work for a major dealership and prefer to buy with Tonic. Come here if you want to ease your car shopping stress. Mathew isn't pushy and strives to really help you anyway he can. He puts his best foot forward and stands behind his inventory to assure you are getting a great deal. I really appreciated him working with me even afterhours. I was able to get a good rate and decided to finance and trade my car in with him. Im very sattisfied and love my vehicle of choice. I highly recommend tonic automotives and see why he has returning customers. I will definitely buy from him again overall exceeded my expectations. trustworthy salesman are rare nowadays but I can assure you are in good hands with Matthew. Check him out you won't regret it!

I bought a ford focus 2014 in 2025 and after the 30 days exactly I started having transmission…read moreissues I called to see what we could do about it and he said there was nothing they could do. it is very disheartening because they sold me this burden. seeing I brought me family there. They are good people they just sold me a lemon. That I still dealing with.

From the owner: Our Business specializes in providing customers with affordable vehicles that are reliable and…read moreluxurious for ones budget. We provide clean quality vehicles that are North Carolina Inspected. Thank you for your business in advance.

May 2026. Keffer Hyundai's Finance Department with Ty Dickerson and his associate was great to…read morework with as paperwork had to be resubmitted after the departure of an employee. All was resolved in a timely and courteous manner.

MISLED ON VEHICLE DETAILS, RUSHED DURING NEGOTIATION, & TOLD TO LEAVE WHILE ACTIVELY BUYING!!!…read more My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. I communicated with the dealership throughout the entire day prior to my arrival to ensure a smooth process. I was very clear that I wanted a 2023 Hyundai Sonata Limited with a white exterior and peanut butter (caramel) interior, and I was assured they had the exact vehicle available. After driving two hours to the dealership, I arrived only to find that the interior did NOT match what I had specifically requested and was told would be available. My sales associate, Vanessa, was very kind but it was clear she was inexperienced, and unfortunately the process quickly deteriorated from there. When I sat down with a finance associate named Rashard, I was immediately met with resistance. He refused to provide the price of the vehicle unless I disclosed whether I planned to finance or pay outright, which felt unnecessary and unprofessional, especially since the vehicle was already advertised online for $25,500. After finally reviewing pricing with taxes, fees, and add-ons, there was little to no effort made to negotiate. Within minutes, Rashard became visibly impatient and rushed us, stating he needed to leave to pick up his child. This felt extremely unprofessional and dismissive. I then requested another associate, Steven, who was the ONLY person during this experience who demonstrated professionalism. He was patient, respectful, and genuinely tried to help, but had little flexibility to improve the deal. What happened next was completely UNACCEPTABLE!! After asking for a few minutes to make a decision, Vanessa returned in under 10 minutes, took the keys, and told us, "they said if you're not buying, you need to leave." I asked her to repeat herself because I was genuinely shocked, and she stood firm and confirmed it. Being told to leave while actively considering a purchase is beyond disrespectful! It is completely unacceptable customer treatment. Only after the situation escalated did two managers, Ladon and Scott, come out from the back office to apologize. However, no one took accountability, and no one clarified who "they" were that instructed her to say that. The apologies felt empty, especially considering that no effort was made to resolve the situation or retain my business. At no point did anyone attempt to retain my business after clear dissatisfaction. I even asked for an additional $500 off, and they still refused. In the end, I paid the full advertised price of $25,500 (plus taxes and fees)--no deal, no accommodation, and no regard for the poor experience from start to finish. The only reason I completed the purchase was because I had friends who drove two hours to bring me there, and I didn't want their time to be wasted. Otherwise, I would have walked out immediately. I left this dealership not excited about my purchase and regretting giving this dealership my business despite multiple opportunities for them to make this right. This experience was unacceptable due to: * Being told a vehicle was available that did not match what I requested * Refusal to provide pricing transparently * Being rushed during negotiations due to personal obligations * Being told to leave while actively considering a purchase * Management failing to take accountability or resolve the situation I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. The only reason this review is not a complete zero is because of Steven, he handled the situation professionally and treated us with respect. I will also be sharing this experience with Hyundai Motor America due to the level of unprofessionalism displayed.

The employees here truly make the place. He had made purchasing a car, such a calm and enjoyable…read moreexperience with no added pressure and honest recommendations. All of the staff even the ones at the front desk are incredibly kind, and even after I'm sure what he a long shift, they keep a smile on their face and a positive attitude. 11/10 would buy here again!!

Purchased a truck in November 25, in February of 26 I noticed there was motor oil on the engine…read morewhen I went to change oil. tried to address the issue before it was out of warranty but got nowhere with carmax. I had only put 3000 miles on the truck and two weeks after the 90 days warranty was up the engine blew the rear main seal. new motor is $15,000. Do yourself a favor and don't give any money to this company. Not to mention they failed to disclose the premium trim wasn't 4wd. The truck had missing running boards that were taken off after they took the listing photos. And the rear seat folding mechanism was broken. Their "125 point inspection" is garbage. I have done over $70,000 in business with carmax over the course of 4 vehicles. I will no longer continue to do business with a company that has such little ethics in their business model.

I accompanied a relative to purchase a car and was highly impressed at the customer service here…read more Ivan was very knowledgeable and helpful as he answered all of our questions thoroughly, and made the whole process easy. highly recommend!

From the owner: At Queen City Imports, we serve the greater Charlotte area and have access to hundreds of pre-owned…read morevehicles of the highest quality from some of the finest manufacturers. If you don't see the precise vehicle you're looking for; give us a call- we'll find it for you!

Templar Auto Group is a great place to purchase a car. Mickey was very straight forward and honest…read moreabout the vehicle. We were having issues with our bank cooperating with the loan process. Mickey said he would meet us on a Saturday at 9 am to meet with Truliant Federal Credit Union he does a lot of business with them. It was a straight forward process we walked out with check in hand for our purchase. This goes above and beyond outstanding customer service. We are very happy with the car and will be back for our next car purchase. I did see another review regarding processing time in sending the tag and title. Our tag was mailed promptly and the bank received the title quickly there were no issues there. If you are in the market look no further save yourself the headache and go see Mickey you won't regret it!

From the owner: Templar Auto Group, Inc. is a used car dealership located in Matthews, NC. Customers can buy from…read moreTemplar Auto Group, Inc. with confidence, since we provide a complimentary Carfax report on all our cars to our customers, as we are a certified Carfax advantage dealer. If you need financing, we work with a credit union with rates starting at 2.49% APR on approved credit. In addition, all our cars are pre sale inspected and reconditioned, all documentation is available to purchaser. While some of our cars are as near perfect as they can be, some might need light reconditioning, and are priced accordingly. Either way, we strive to provide you with all information necessary to make a sound buying decision. It is our goal to provide each and every customer with outstanding customer service! Templar Auto Group, Inc. is an accredited business with the NIADA.

Had an issue but they made things right. That will result in us going back to this dealership. They…read morehad more inventory than any Car Max or dealership we've shopped at.

Update- the very next day they lowered the price of the car below what I offered the Manager…read more Guess who won't be buying it. This Gal. LOL- everything the "Manager" said was contradictory to wanting to sale a car. It must have been his first day. Said "We are all about volume" when I made him an offer on a car they have been sitting on for months- he offered me $150 off the price. Cash deal- Would have been another sale to add to the "Volume" but whatever. Oh and I loved the line about driving off with equity. What? We all know the moment you drive off the lot the value drops. I'm not an idiot. The dealer that has the same car a few extra miles away was willing to deal so headed there. I bet they take my cash and actually sale a car today.

Farid at Genesis of Charlotte/Matthews helped me get into the vehicle of my dreams, and I can't…read morerecommend him enough. I didn't even buy a Genesis--I purchased a different used vehicle from their lot--but the way he took care of me was exceptional. He wasn't just trying to sell me a car or push me into a contract. He asked, "What do I need to do to earn your business?" He respected my budget, skipped the usual back-and-forth, and made it happen quickly and fairly. If you're looking for a car--new or used--go to Farid at Genesis of Charlotte/Matthews. He'll take care of you.

Do not trust these people, they will get you to the final step before finalizing the purchase and…read morethen come in with new and worse terms just to give you an attitude when you walk away. The curly headed guy working in finance should leave his attitude outside of the work place and is single handedly hurting the business. DO NOT trust these people. Shop elsewhere. 0/10