We've been attending this location for our 2 kids for over two years now. My entire family used to…read morelove it here, but lately something has changed. It appears the entire staff has changed and with it the warm vibe. The last few weeks my kids have just been swimming back and forth across the lane without much demonstration or apparent guidance from the staff, whether it has been one or two trainers in their lane. The trainers also used to interact warmly with the kids while in the water (or out), now the trainers look bored and interact with the kids minimally and without the same enthusiasm. It is the same facility, but the staff that made it such a wonderful place are gone. My children have always loved their trainers and now have nothing to say about them. I think it is time for us to start looking for a new place for swim lessons.

Change in management and staff- quality has gone downhill!!…read moreManager from Naperville location called back in response to our initial harassment complaint- full of the same bad attitude, poor customer skills as displayed by their team member. You share your experience with this new management and it goes no where. Bad manager translates to some bad apples on the team. Glad we won't be going back EVER again!!! Better swischools out there.

Coach Luke and Coach Malik are fantastic! They have done a great job motivating and encouraging my…read morekids.

Went to check out Goldfish Naperville after receiving an email about their "FREE family-focused…read moreevent from 2-5 PM TODAY." We arrived at 4 PM with our baby, only to be told the pool was closing at 4:15 PM. That important detail was nowhere in the email. Apparently there were signs posted at the facility, but this was only our second time there, so that didn't help much. What made the experience worse was the cold, dismissive attitude from one of the front desk employees and the manager who wrote the email. There was little accountability and no real empathy for the effort it takes to time naps, feedings, and get a baby out the door for an event like this. Our daughter was so excited when we walked in and then promptly heartbroken as we walked back out. It's hard disappointing your kid, but it's even harder when it could've been avoided with clearer communication and a little compassion. Mistakes happen, but a sincere apology and some understanding would have gone a long way.

My 3 year old daughter has been taking swim lessons at Goldfish since she was 9 months old and…read moreabsolutely loves it! She looks forward to it every week. We've had several different swim instructors over the years and most have them have been great. She currently is in Fiona's class and she is amazing with the kids! You can tell she sincerely loves what she does and my daughter has made so much progress since joining her class.

My experience at Goldfish Swim School in Plainfield was extremely disappointing and racially…read moreinsensitive. After my daughter's swim class 6/26 the manager, Michael, approached me on the pool deck in front of other families & children to accuse her of being "mean" to another child and allegedly using a curse word -- based solely on another child's word, without any investigation or proper handling. My daughter was and IS the only Black child in the class, and it felt clear that she was singled out and blamed without consideration for her side. I asked my daughter on the pool deck, and in the changing room what happened. She is 6 years old and a complete sweet heart who's mean to no one. She let me know that she did not say a bad word and that she only told the girl her and her board were to close to her and to move. Fine. After that we went into Michael's office to speak to him again before leaving because I wanted a better understanding of the situation. Michael tells me the same thing again that my daughter said a bad word and it seems like it was the "A" word and the girl "didn't want to repeat it" to really let us know what that word is, mind you on the pool deck he said she said a bad word but in his office it was she said the A word. he then goes on to say that the girl said my daughter said she was to close and said to move which my daughter said she did say. Later, Michael even admitted that the kids were too close to one another and were all frustrated -- yet mine was the only child held accountable. The way this was handled was completely unprofessional, dismissive, and racially biased. There was no investigation done whatsoever just blame the only black kid in class because that makes sense to do. If your child is a minority, I strongly urge you to be cautious about sending them here. They deserve to feel safe and respected -- not unfairly targeted or humiliated in public.

The manager and staff are great!…read more As a mom, there's nothing more comforting than seeing your child feel safe, supported, and celebrated--and that's exactly what we've found here. When we first started swim lessons, my kiddo was terrified of the water. I honestly wasn't sure how it would go. But thanks to the incredibly patient, kind, and skilled instructors, not only is my child no longer scared--they are absolutely thriving. What makes this place truly special is the family atmosphere. Everyone knows my kiddo by name, cheers them on, and makes them feel like they belong. It's not just swim lessons--it's a community that genuinely cares. We've gone from tears at the pool's edge to being asked daily if it's "swimming day" yet. I can't thank this team enough for helping my child grow in confidence and fall in love with swimming!

We had been bringing our sons here for about 5 years, since our oldest was 6 months. I feel like in…read morethe last year or two, it has started to go downhill from when we first started. Staff turnover seems much higher and the facility is in general disrepair. Things have been broken and aren't being fixed at all (lockers, lights, benches, swimsuit dryers, etc.). The staff and teachers have always been very friendly and great with our kids, but we are just not as happy as this place as we used to be. Ultimately we are trying somewhere else closer to home.

My children have had a great experience with swim lessons at Superior Training. We had tried a…read morepark district years ago with my first, but we quickly realized how poor the level of interaction was with the instructors and the lack of progress being made.  We switched to Superior and have had a great experience since then (in fact, we just enrolled our third child). The ratio of instructor to child is excellent, allowing swimmers to become comfortable in the water and learn skills at a faster rate. I highly recommend Superior Training!

Locker room is very dirty . Way past needing a clean coat of paint too. Entrance, waiting area and…read morelocker room look run down and poorly maintained. Student lessons are done at the far opposite end of the pool where there's no way anyone can observe them. Drink vending machine was out of most items, including water, and soda purchased was HOT as if machine was heating contents instead of refrigerating. Staff was clueless. All adds up to poor management oversight.

My kids tried two other popular swim school establishments before coming here…read more Needless to say, they (ages from 9-13) liked this place the best..the staff is very nice and truly focus on teaching swimming skills. Ive noticed significant improvement in their swimming abilities in 2 months that they've been coming here than in 1 yr they were at the other place.

Blue gems is so nice! I was curious how the dressing rooms would work with myself and little one,…read morebut there were a lot of individual dressing rooms each with baby changing tables. There was even a large family changing room with baby changing table + showers. The instructor was so great and very informative. Super clean spot, 10/10 will continue to bring my son here!

I would not not recommend this swim School to anyone. The…read morewater is loaded with chemicals. The staff/ management is rude and not attentive. All around horrible experience. Find a better, more caring establishment for your little love bugs.

So far love it here. Only two sessions and we are really happy. 1. Warm water! 2. Curriculum…read morechanges and activities are different within any given month (mini 2). 3. Staff is helpful and friendly.

I had the therapy pool to myself today. Also, I used the whirl and sauna. What more could you ask…read morefor .

They have a nicely maintained, clean facility…read more The front desk staff is always cheerful and polite.

When I still had my kids living at my house, we used to purchase season passes to Cypress Cove…read moreevery year. Everyone in my family loved the place. As my kids got older and went through high school, we stopped buying the passes because they weren't interested in going to Cypress Cove on a regular basis anymore. So, I hadn't been there in years. In July 2024, my wife and I decided to entertain some younger relatives by taking them to the waterpark. Low and behold, the water was so cold that nobody could stand it. The kids' lips were BLUE, they shivered uncontrollably, and they struggled to have any fun. They didn't even want to stay after only a few minutes. You KNOW something is wrong if young kids want to quickly leave a waterpark on a beautiful, hot summer day! We asked the Cypress Cove staff about the shockingly cold water and they revealed that ever since COVID, the park stopped heating the water in order to save money. They flat out don't operate the water heating system anymore, it's been deliberately mothballed. Say what? What kind of water park doesn't heat the water? That's totally unacceptable and I've never experienced such a thing - EVER. Every water park or public pool that I've ever been to in my 50+ years of life has heated the water so that it's comfortable. My family won't even consider returning to Cypress Cove until we hear that they've resumed heating the water like normal. The only thing I can appreciate about the situation is that the Village of Woodridge, which operates Cypress Cove, is conscious of keeping its spending down for the taxpayers. But there are much more sensible things to cut from the city budget than heating the water at the town's water park. That's ridiculous.

This place is amazing! The water is warm,Life Guards Are excellent. I totally recommend.read more

Our daughter has been going here for about a year now. Shes 5. They really push her (in a good…read moreloving way) and I feel super confident she will be swimming well by summer. One year ago my daughter would scream if her face got wet, now she puts her head under no problem and can completely float on her back on her own and is learning how to swim. She makes progress every week. If we can only afford one class each week, this would be the one we would never miss. They keep moving her up into better classes (even in the middle of the semester) to keep her growing. Very happy with this school. Teachers are awesome too!!!

I wasn't 100% sure about starting my daughter in swim lessons as young as we did (6 months), but I…read morealso didn't want her to lose her love of water by becoming afraid of being splashed in the face or some other random water fear that happens with some children. I also wanted to ensure she's a strong swimmer as early as possible, because let's face it, accidents happen and kids do fall into pools, no matter how careful you are. My daughter has officially successfully completed Backfloat Baby 1 and started Backfloat Baby 2 about two weeks ago. We were SO SO lucky to have Christine for our first instructor, and I really hope we are able to have her again for a future class. She put my anxiety at ease, and handled my daughter so well (can you imagine how hard it is to get a 6 month old who loves to lick pool water to actually close her mouth long enough to be submerged under water for 4 seconds?!) I've also seen her with some of the more rambunctious older kids, and she has the patience of an angel. I really hope my daughter comes to trust our new instructor as much as she did Christine so that we can have a successful Backfloat Baby 2 class and continue on our swim journey. All of the employees here are so sweet, and I'm so glad that we chose FOSS for our daughter.