The swim lessons themselves are decent--the instructors do a solid job teaching the kids, and the facility is clean with warm water as advertised. Unfortunately, that's where the positives end. The management and front desk staff are severely lacking in basic customer service, which has made the entire experience frustrating and disappointing.
Nobody ever answers the phone. I've called multiple times during posted business hours only to get voicemail or endless ringing--it's virtually impossible to reach anyone for scheduling questions, make-up lessons, or simple inquiries. When you finally do get through (usually after several attempts), the responses are inconsistent and unhelpful. Staff struggle to answer straightforward questions, and I've received completely different answers from different people about the same issue.
Most concerning is the General Manager, Katy Masloski, who seems more focused on excusing poor service and justifying problems than actually correcting them. When issues were raised, the response was defensive rather than solution-oriented, which only compounded the frustration.
If you're looking for reliable communication and competent administrative support alongside your lessons, I'd look elsewhere. The teaching is fine, but the overall operation falls far short of professional standards. read more