Dropping my rating down to a 2. Shortly after writing my last review the facility decided to change their structure and change the level for each child. They claimed it was to make sure that kids have more water safety, however my child was dropped from level 8 to level 4. He apparently needs to pass one skill to pass level 4 but has yet to work with his instructor on the one skill. Everything else in level 4 are things he passed to be in the previous level 8. Not to mention the fact that his favorite teacher stopped teaching on Fridays, and we got placed with someone who is so inconsistent that he literally has met with her maybe 5-7 times in the last 3 months due to her being out and their 900 closures! I am pretty sure they changed everything just to keep kids enrolled for a longer period of time. My daughter who was originally on the last level of swimming lessons was then dropped to a level 8 of 9 and was told that she had to pass swim team skills in order to pass all levels of swimming lessons. My daughter had no desire to be on swim team so why would she have to pass swim team skills to pass a swimming lesson? Makes no sense!!!!! I pulled her from the facility, but she has about 7 drop in lessons that she has to use and can only use them on 5 designated days of the year that are convenient for no one except maybe the greedy owners of this facility!
In March, the facility decided to take a 2 week spring break. This meant that 2 of my lessons were cancelled in a month where you are supposed to have 4 available lessons. In April one of our lessons was cancelled due to someone having an accident in the pool. Then, recently we just found out that they are now cancelling a lesson at the end of May due to an "extended memorial day weekend", so yet again, I am only getting 3 lessons out of the month, and they keep telling me that they are just giving me a reschedule. I have 9 reschedules on my account for my son that I am not able to use because the only times they ever have open times are during the middle of the week at like 10 am. I like most normal people have a job so I can't just up and leave to take my kid to swim lessons. We also have activities all other days of the week, so getting over there on any other day is challenging to say the least. I also just received another email saying that my sons lesson was cancelled again on June 2 (so that would be 2 Fridays in a row for those that are counting). They told me I could schedule a drop in lesson on that day for him, so when I said fine, schedule a drop in lesson for him, they told me that they don't have a schedule up yet, so they don't know when he can come in that day. How do you not have a schedule out for a date that is in 2 weeks? And why would you tell me to schedule a drop in lesson for the day if you don't have a schedule out?
I sent them an email on Wednesday, May 10, and never heard back. I followed up on Friday, May 12, and still never heard back. I finally called the facility this morning on Monday, May 15, and asked to speak to management, and they claimed they have no idea when management will be in. This facility has gone massively down hill since the beginning of the year. They claim they are making all of these changes for the better, yet I have seen nothing good come of any of the changes that have been made other than them taking my money and not providing their services!
It is literally like pulling teeth to get anyone to respond to you here. It's absolutely ridiculous and infuriating! read more