Chose this shop for a second opinion primarily because they advertised a free diagnostic. The…read morerepair estimate itself was on the higher side compared to other shops, but I was told the work could be completed in roughly 3 days, so I moved forward. I waited 6 days before finally calling for an update, only to be greeted by what can best be described as one of the most unnecessarily abrasive reception experiences I've had in a long time. Defensive, passive aggressive, and somehow managing to sound inconvenienced that a customer dared ask about their own vehicle. Eventually I received the call that the vehicle was ready. I'll admit I should have reviewed the invoice more carefully before paying, but I was in a rush and trusted the shop. That was my mistake. After leaving, I realized I'd been charged an additional $281 for a battery and installation that I never approved. Important detail: the battery in the vehicle was working perfectly fine when I dropped it off. When I returned for clarification, the receptionist immediately insisted the repair had been authorized, yet could not provide a single text, signature, phone recording, or any proof whatsoever showing approval. Once I pressed for documentation, the attitude escalated from dismissive to outright hostile, and I was essentially told there was nothing I could do about it. Fortunately for me, there was. I removed their battery myself, returned it, and received a refund. Ironically, I purchased the same quality battery elsewhere for $185 installed. The tech at AutoZone -- free of charge, by the way -- also cleaned the battery terminals, something apparently too ambitious for a $281 install at this shop. The returned battery still had corrosion and debris on it when I brought it back, which says a lot about the level of care involved. At that point, it naturally makes you wonder about the rest of the repair work -- although unlike the battery charge, I wasn't about to tear open the engine to verify it. Maybe the mechanical work is fine. Maybe it isn't. But customer service matters, professionalism matters, and charging customers for unapproved work absolutely matters. The receptionist alone would prevent me from ever returning here. Combined with the unauthorized charge and the complete lack of accountability, I'd strongly recommend others think twice before trusting this shop with their vehicle.

Amazing customer service and auto repair! They diagnosed that I needed to replace my engine mounts…read more- I didn't know my BMW X1 could drive so quietly and smoothly!!

New to the Roswell/Alpharetta areas and I lack the knowledge of the better service providers here…read more Stumbled onto Honest-1 (H1) on the Internet via Google Maps and read a lot of comments entered by good folks. After 200+ comments, I had a good idea, more than necessary actually, of the commitment H1 displays towards its customers. Had my 2013 Nissan Frontier towed in by Super Tow & Transport (770) 317-3719 (a shout-out to them) and H1 had my vehicle running like new at the end of the day. I am very pleased with H1 and consider them my "go-to" service for all of my future vehicle maintenance needs. I recommend H1 to everyone who needs their vehicles serviced.

This place will overcharge you. Watch the secret camera of them it's all over the internet. They…read morechange 7k for a fake oil leak and are treating cars like shit. YOU HAVE BEEN WARNED. GO ELSEWHERE. THIS PLACE IS NOT HONEST AT ALL!!!!

I'm beyond satisfied! My wheel looks BRAND NEW!!!! Thank you for having a friendly staff, a clean…read morefacility, and being very knowledgeable about the products and service you offer. After 3 companies in the biz who couldn't do the work I needed done in the time parameters I had, told me to look into RTP, it put you on my radar, especially when I heard it from the staff at Tesla. Our Tesla is brand new and I now feel confident to trust you with the rest of the project with the PPF, ceramic coating, and tint. The work I saw of other vehicles being done and my own experience now with you sealed the deal! Thanks Sam and staff for your professionalism & workmanship! Like I said in the store, I'm real big on customer service and you guys are masters! Ciao!

Brought my wife's car here to get the calipers and rims done. They did an amazing job! Workmanship…read morewas 100%! I'm very please with how it turned out. Customer service was fantastic. Sam worked with me to get exactly what I was looking for.

So, let me start off by saying I usually do my own automotive work on my fleet, so the number of…read moremechanics I visit is pretty low. Previously I had bad experiences with other shops so I learned how to do my own work. This was the first mechanic I went to in over 15 years for anything outside of tires and alignments. I needed a clutch replacement for my 2002 Subaru Impreza WRX. Something I've done before but an injury kept me from doing it myself. I did a lot of asking around in a number of online automotive groups, and the same name kept coming up. I also asked friends and the same name came up for my area. I gave them a visit, and liked what I saw enough to give them a shot. I was advised that they were booked up for the next few days, and to drop it off Sunday. This is what I did, filled out the night drop paperwork, and was on my way. Monday morning I received a call that they identified a second problem with my clutch assembly, something I completely overlooked! I authorized the repair. I got my car back SAME DAY. I'm not sure if it was Zach Rice that did the work or another tech, but to whomever did the work on my car, thank you! Very highly recommended for anything Subaru! I Will send my friends and family here.

No need to go to a dealer. This place has great mechanics and competitive pricing for the…read moreservices. I have them take care of all of any significant work on my 2022 Outback Wilderness.

This place is a scam , the quoted me for rotors and breaks for front only for 630$ went to Garcia…read moresms auto did it all for 100$

Hello Bryan, the renovation of the lobby/waiting area looks amazing, GREAT job! I don't come to…read moreyour shop often, which can only mean that you and your staff are taking excellent care of my Benz. It's time and money well spent. Thank you and your staff for taking care of our automobiles.

Once again we were impressed with their service. This time we needed a turn signal bulb replaced…read more Something anyone could do back in the day. But now, you have to remove the bumper? No Kidding. They gave us a price quote and we scheduled the appointment. SO, guess what, no bulb needed, existing bulb just loose! They only charged us for the labor. Now I want to ask you: How many mechanics would have not just gone ahead and charged for new bulb? I bet most. We TRUST these people, they have done many things for us with fair pricing and quality results. They are the only ones we allow to change our oil too. This is an honest decent company in an industry where that is RARE.

We've taken several work vehicles and personal vehicles to the shop. For oil changes and tires as…read morewell as check engine lights and suspension repairs. Always have been easy to deal with and friendly. Work has always been good and fair pricing. Would not hesitate to recommend them to anyone.

I have been coming to Killian for a few years, to get my oil changed and one minor issue. Friendly…read morepeople and quick service. I was just there to have my front rim and bent tie rod replaced on my semi new 2025 Genesis. To not hit a dog I turned away from it and slid into the curb and damaged my rim and bent the tie rod. Killian did a great job, but Genesis was faulty on the tie rod. They sent the wrong part due to a wrong part number that they acknowledged. All in all was a great experience, and they did not charge for their loaner car.

Great service. Having problems with my brakes from another shop and they were able to identify it…read moreand get me back on the road. They were able to identify another issue so we are working on that!

Compared to the usual work you see at a Body Shop my problem was "minor "…read more My 2012 Honda Accord needed to have all the door window weather stripping replaced- sounds simple but with this model it means replacing the Chrome door trim as well. Visited A1 Body Shop and spoke with the owner, Jason Cobb , a very personal individual and he worked up a quote for me. I had spoken to two other "shops" and most impressed with Jason and he did the work and also gave me a Military discount (I'm a Vietnam Vet) as well. The job was expertly done and in a reasonable time- I waited in his lobby. While there, two customers who had major work done on their car came to "pick up" and I could not help but over hear their satisfaction- one man said his car looked better than new ! If you need body work, minor or major, I highly recommend you checkout A1 Body Shop and Jason the owner . A1 Body Shop, 601 Industrial Dr, Woodstock, GA 30189

Jason the owner is amazing. He has a totally professional crew. My dents and scratches were…read morerestored. He will beat anyone as far as pricing goes. He always talked to me when I called. I give him 10 stars.