We just moved our VT son's things out after storing them for a semester. We were always treated…read moreextremely courteously when we called to make payments or had questions of any kind. Everything was in great shape, with no musty smell or insects.

This place is awesome. Michael was helpful from the beginning. My son is a VT student and we kept…read morehis stuff in climatized Storage there between apartments for six months. Very friendly owners and management and a fair deal. Left a lock for me at cost and handled everything with great integrity. The unit was practically new and easy 24/7 access. I had to access the unit several times at off hours.

Bill Craft is the owner, and was very responsive to all my questions. I rented a 5x10 storage unit…read morefor my daughter from May-August and it was large enough to hold all her contents, plus her friends belongings. The cost was $70 per month. I did not get a temperature controlled unit and her belongings (bed, TV, etc. all were fine. Upon vacating the unit, my $25 deposit was returned within a week. Additionally, the unit was conveniently located off the highway and my daughter was able to access it whenever she needed to, by using a code to enter the facility. And her own personal lock on the unit. My only suggestion would be for Craft self storage to implement Venmo or some other payment processing system. Sending the check in an envelope via snail mail, was just a minor inconvenience. But other than that - it was a great experience and met our storage needs.

Mr. Craft is wonderful. He initially did not have any available units, but offered a waiting list…read more Once one was available he set us quickly and gave easy to follow directions to the unit. He offered advice on moving companies and was so fatherly with his sound advice. His units are clean and easy to access. I recommend him whole heartedly.

Storage King on Berkley Road is the best! The staff are courteous, efficient, and professional,…read moreespecially Brad, the regional, Crystal, and Bex. The staff will work with you. The facility itself is convenient, safe, fairly price, and clean. 5 stars, for sure!

Avoid Storage King Roanoke at all costs…read more This was easily the worst experience I've ever had trying to rent a storage unit, and I've rented many over the years. I showed up during normal business hours expecting to handle paperwork in person, only to find no one on site. Instead, I was forced to sit in my car for over an hour dealing with their call center just to try and complete a simple rental. That alone is unacceptable for a storage facility. The customer service was even worse. Multiple representatives constantly talked over me, interrupted me mid-sentence, and showed zero professionalism. No apologies, just attitude. I was even given pushback for simply explaining that I had already provided my card information. On top of that, they charged my card the same day and processed the reservation into a leased unit, even though I scheduled it for a later date and I didn't even sign any of their paperwork or lease. That's a major red flag. They also tried to push their in-house protection plan, which I declined since I already have coverage through USAA. That seemed to add even more attitude to the interaction, which was completely unnecessary. When I asked to speak with someone on site, I was told they "couldn't reach the manager" and that they would "send them an email to contact me later." I explained that I don't answer unknown numbers due to the amount of spam calls these days and asked for a direct number, but they refused and would only transfer calls to an office that no one was working in. One call ended with no resolution, and on the next call I was again talked over and even placed on hold mid-sentence. The entire process was disorganized, unprofessional, and honestly felt like no one is actually managing that property in person. All I wanted to do was finalize paperwork and provide insurance and registration to store my classic Mustang. Something that should have taken minutes turned into a complete waste of time. I canceled immediately and went with another storage company in town. The difference was night and day. They had an actual on-site manager, treated me with respect, and handled everything quickly and professionally. No issues, no attitude. Storage King Roanoke is the definition of poor management and terrible customer service. Do yourself a favor and go anywhere else.

Storage units in this area since are twice as cheap as DC. My biggest concerns were mice & stink…read morebugs and security. This location doesn't have those issues. This location was newer, clean and secure. I chose a safe area that was monitored (during office hours) and near other businesses. There isn't a time commitment. You just need to pay by the first on the month. If you give notice & move out before the end of a month you won't be charged for the next month. Insurance is required either from your home owners policy or purchased from the company. There was an issue with being able to safely leave the grounds after hours. My code didn't work. We had to get creative at finding a way out. The problem was frustrating & preventable. I think I am the guinea pig for helping people to prevent this from happening to someone else. Emergency numbers need to be placed at all keypads. I was called a few days later with a temporary code that will work while mine gets fixed.

I appreciate the cleanliness of the facility and amenities that VA Varsity Storage provides.read more

Superb.....simply the best Cleanest space…read moreKnowledgeable colleagues Kind respectable professional Constantly recommending to others. Thank you!!!

This place was great when we needed a storage facility.. they were responsive and the access to the…read morefacility was secure. Clean area and the facility was kept up. Everyone was friendly and very helpful..

Judy was super kind and helpful. I look forward to trusting her and First Security with my property.read more

I am very pleased from start to finish!excellent customer service! Happy to have used their…read morefacilities! Thank everyone for your help!