This is the worst customer service from owner of this kiosks in sugarloaf mills. The owner is very…read morerude and made me feel less than a human. He asked me to send the picture to the email, what he does is puts the picture through ChatGPT and it animated the photo it making the picture look horrible the faces were distorted and look like cartoons characters. The deliberate mannerism was uncalled I was asking him to make it look realistic like the pictures I send him He throw up his hands said I was wasting his time then ignored me then he walked off several times. He made sure he serviced others in front of me. He kept saying I was wasting his time several times. The worst customer service if it wasn't for my niece losing her mom I wouldn't be here. I will not recommend this place to anyone. he tried to say that the reason why the picture came out animated was because it was AI generated picture the point that all pictures AI generated now did not make sense to me but when he put it through ChatGPT and not use another software, he made the picture look animated. The little girl's mouth look like she has no teeth in her mouth. The older lady mouth look like she has a white mustache. There is no way anyone would want that picture on a shirt. He deliberately tried to get me to leave. Did not want to help me the fourth time that he walked off, I had already paid him to make two shirts. He did not come back the last time to make my shirt after I paid him. His staff member made the shirt for me after I waited for another 20 minutes. I was there a total of two hours because he was so rude and very dismissive. it's OK for the customer not to agree with the design, but his mannerism was so uncalled for he deliberately wanted me to walk away and I wouldn't because I had already paid him so if you want to go to an establishment where someone treats you less than a human then you go here, but I would not recommend recommended

I have used the shop a few times and I received nice work" WHEN" he's there. Came a few times to…read morehave prints and still no one around. People need work and want to get paid??? How come this shop won't give someone the opportunity to have a career. Not a shop to give business to. Plus, the last 2 shirts I purchased had hole in them??

1 Star Review We are extremely disappointed with the…read morerepeated mistakes and poor customer service we've experienced with this company. it was one issue after another -- all due to warehouse and fulfillment errors. For the groom, the pants were too tight, the wrong shirt was sent (we ordered a pleated point collar slim 15/35), the vest didn't match (we needed a standard black vest, size S), and the jacket was too tight. For the father of the groom, one shoe was a size 8 and the other a size 9, only one cufflink was sent, and the jacket was too small. Please keep in mind, we got measurements done at the local store to prevent sizing issue from happening. There were also multiple issues for the rest of the wedding party. It's unacceptable to have so many mistakes in a single order--especially for such an important event. We tried to get these issues corrected, but the process was slow and frustrating. We urgently needed the correct replacement items expedited to ensure everyone looks their best on the wedding day. The sales reps at the store were great, but the manufacturer/warehouse was not. I do not recommend. Save yourself from stress and aggravation and use another company for your tuxedo rental. We sincerely hope management steps up, improves their quality control, and takes responsibility for making improvements.

The Black Tux Sux!!! On and off the phone 4 different times. Had issues with certain items not…read moreshowing up on the item list. Their website is crap, customer service is hard to get a hold of, and my return label was never on the box like the directions said they were. Sadly, have to rent another tux from these folks. If your fiance is picky about everything being perfect, this is definitely NOT the place to take your business to.

This was one of the best customer service experiences I have ever had…read more My son skipped the 11th grade and is attending his senior prom this year. The theme is "Enchanted Garden," and we hoped to find something unique, specifically a green velvet tuxedo jacket. Because our timeline was short, I called shops all over the metro Atlanta area trying to locate one. After numerous calls and searches, Black Tie by Lori was the only place that seemed remotely possible. The next day my son and I drove from Acworth to visit the shop. From the moment we walked in we were greeted warmly and the atmosphere was beautiful and welcoming. Janae helped us first and she was wonderful. Darion also stepped in, and together they went above and beyond anything we expected. After seeing our inspiration photo, Janae became excited about helping us create the look. Darion began researching whether a green velvet jacket could be found. At first it appeared unavailable, but he kept looking until he located a green velvet jacket with a black satin peak lapel. He even contacted the manufacturer directly and confirmed that one was available in their warehouse. They called us the very next morning, we placed the order, and when we picked it up the jacket fit perfectly. What we thought would be renting a black tuxedo turned into owning the perfect green velvet jacket for prom. Even while assisting another customer who needed several fittings and a lot of attention, Janae and Darion still made us feel like we had their full focus. Their professionalism, enthusiasm, and care made the entire experience memorable. Because of Janae and Darion, this will absolutely be our first stop for any future formalwear needs. I highly recommend Black Tie by Lori, and especially Janae and Darion.

I cannot say enough good things about my experience at Bridals by Lori. From the moment I walked…read morein, I was met with the most incredible energy and support from Darian, the manager, along with Ashley, Janae, and Lauren. They were truly a hype squad in the best way. Atlanta traffic can be a doozy, and I arrived about 30 minutes late to my appointment. Not only did they still graciously fit me in, but they immediately made me feel welcomed, calm, and celebrated with absolutely no stress or judgment. From the moment I opened the door until they walked me downstairs to the outlet section, I felt so genuinely cared for. After explaining my vision and timeline, they completely understood what I was looking for. They pulled gowns that aligned perfectly with my ideas and then built upon them. We realized that ordering a gown from upstairs would not work within my timeframe, so they seamlessly pivoted and helped create multiple beautiful looks using their outlet selection. I tried on so many stunning dresses, and the care, honesty, and enthusiasm they brought to each one made the experience feel truly special. What stood out most was how far they went to make sure I felt supported. They stayed later than they had to on a Friday evening while closing, never once making me feel rushed. I came to this appointment solo without my bridal squad, and yet I never felt alone. If you are looking for a previous sample at a discount, their outlet is absolutely worth checking out, and I am sure their made to order gowns upstairs are just as stunning. If you are in a time crunch, I cannot recommend their in store samples enough, especially with seamstresses on staff who truly know how to make each dress work beautifully and efficiently. While I ultimately found my dress the next day somewhere else, I cannot stop thinking about how positive, thoughtful, and memorable this experience was. If you want a bridal salon that truly listens, is honest, understands your vision, and treats you like you matter, this is the perfect stop.