We've been extremely happy with Concierge Cottages management services. We purchased our dream…read morevacation home earlier this year and interviewed several different property management companies before deciding on one. Our objectives included minimizing the stress of owning a second home, optimizing rental income, and maximizing our own enjoyment when we visit our 30-A home. The deciding factors in selecting Concierge Cottages had to do with their personalized and prompt service both to us and guests renting the property, their location near our home, and Lisa's experience in the industry. Lisa is quick to return calls and respond to our concerns. It gives us comfort that she is physically located in Santa Rosa Beach rather than managing properties from a remote location. That gives us peace of mind since we live out of state. Lisa and her team check on the house regularly even if not rented. Lisa personally inspects the home immediately after a rental guest departs and before the next guest checks in to verify the home is in immaculate condition. The Concierge Cottages website provides an owner's portal that allows us to keep updated on things like rental rates, expected revenue, and dates of occupancy. Monthly revenue statements and payments to us have been prompt each month. We can easily block all dates we want for ourselves with ease and change when needed. A few other things we have appreciated are that the house is spotless when we arrive just as it is when every rental guest arrives, and we are provided the same concierge services when we are there as the renters are. They will arrange for us to have most anything we want such as use of E-bikes, regular bikes or most anything else we think of. It's as if we're staying at a resort that we also own! Concierge Cottages handle all cleaning services (charge is passed through to renters) as well as handling routine repairs very promptly. Another added benefit of the company being locally based is that they have developed a network of trusted tradesmen to refer us to for improvements we want to make of the house. I would say overall Concierge Cottages has been a turnkey company that has made vacation property ownership as stress free and enjoyable as possible. I'm very pleased with our decision to use them and would choose them again. They have exceeded our expectations for service and 1st year income despite only getting started a few weeks before peak season. Kudos to Lisa and her team.

The employees are very friendly. Anytime ive had a concern, they respond quickly. Staff is super…read moreknowledgeable about lease terms and local area. Plus the Destin office is always decorated very nicely.

I am a former Fort Walton Beach Police Officer who is retired. I own a townhouse in the same…read morebuilding that this HORRIBLE COMPANY recently took over as "rental property". On 11-20-2023 in the evening hours while dark outside a neighbor of a Honduran family and I had the displeasure to be approached by a female that I later identified as "April Pierce" of Newcastle Property Management. April Pierce stated that she was the "Property Manager" of a rental unit located on Odin Lane and that I note was newly remodeled. April Pierce pulled up and approached both of us while being extremely rude while giving us extreme grief while bitching, complaining, and started an extended arguement with both of us regarding 2 trash cans and 2 discarded couches. These 2 trash cans were from THEIR "own rental unit" that were placed there by workers of THEIR own unit to be picked up by the City on pick up days. Both trash cans were never moved from their own placed positions! April Pierce claimed that the 2 cans that were partly blocking their rental property driveway needed to be moved RIGHT NOW! April "assumed" that the 2 trash cans were not theirs as she stated that there were 2 trash cans in their garage. April Pierce REFUSED to listen to ACTUAL FACTS or anything that was stated as she started "hurdling abusive and consendating remarks" against me as to being a former LEO and former City Employee because facts and information differed from her own misguided assumptions and MISGUIDED OPINIONS. All of this because April disagreed with the facts regarding the 2 trash cans were from "their own property". Had April actually looked into the 2 trash cans she would have seen a lot of their own unit's NEWLY discarded "retail packing" including retail boxes from towel bar racks, a Multi Purpose Hook (bath robe), door knobs, door hinges, light fixtures, verticle blinds, Hazardous Waste (gallon can of house paint), yard waste etc from their own items. These newly installed item CAN BE CLEARLY SEEN in their rental listings with room to room pictures shown! April argued about the facts of the City of FWB "requiring a pick up REQUEST to be SCHEDULED with the City or the City will NOT pick up 2 large discarded couches. April involved herself into my conversation with the Honduran neighbor that I was already talking to when she pulled up. The neighbor was discarding these 2 large couches that were slightly encrouching on the rental property's "imaginary property line" and were moved slight over upon her request. April Pierce refused to accept that she was ignorantly wrong regarding the TWO trash cans and the FACT that the City REQUIRES a SCHEDULED PICK UP REQUEST for BULK HOUSEHOLD ITEMS. April became extremely rude and belligerent. April wrongly claimed that you do not need to call the City to have 2 couches picked up. On 11-21-2023 I called the City of FWB Sanitation Dept via the Public Works Operations Manager Office while also speaking with the Administrative Coordinator. April was TOTALLY PROVEN WRONG AND IGNORANT OF FACTS! April at one point told the Honduran neighbor to just go "dump the couches in a business dumpster" which would be totally ILLEGAL, in violation of State Law regarding illegal dumping, and subject the neighbor to FINE AND ARREST! You can't make that crap up!

Managing everything from studio apartments to 10 Bedroom Luxury Beach homes ResortQuest Seagrove…read moreBeach has something for everyone. From Seaside to Seacrest Beach and everything in between your next vacation starts right here!

Disappointed in our beach rental. The home is in dire need of updating. We rented a 4 bedroom, four…read morebath home on the beach for over $7,000.00/week. The blinds are falling off the wall (those that are hung) The televisions are extremely inadequate. Way too small and outdated. The one in the living room is probably a 30 or 32 inch. The only other one is no larger then a computer screen. Free DVDs were offered, but the player did not work.The water pressure is very weak, with inexpensive shower heads. The kitchen is ill equipped and old. In summary, We have spent far less for much more. Our dealings with ResotQuest has been very pleasant, however the home is less then par. Please consider before renting 'Wavewatcher' from ResortQuest!

I couldn't imagine not working with Michael while my husband and I bought our first home this past…read moreFebruary! He knows the area very well and was helpful in letting us know about certain areas as we had just moved to Florida. He is extremely knowledgeable about all aspects of real estate and especially aided us with our VA loan. He never pushed anything out of our price range, showed us great options, and waited patiently with us until we found the perfect home for us! He also works with a great network of contractors, roofers, and anything else you may need when dealing with a new home, that he was more than happy to put us in contact with. All in all the most impressive part about working with Michael was his responsiveness and willingness to help any little thing we needed. He corresponded extremely well with the buyers and buyer's agent we were working with and made sure we were getting the best possible outcome. Michael truly is a master at what he does and if we ever choose to buy another home in the area there is no one we'd rather work with.

Michael Kocher made the entire home-buying process incredibly easy from beginning to end. From our…read morevery first conversation, he was professional, knowledgeable, and always willing to take the time to explain every step so we knew exactly what was going on. His communication was outstanding, and he was always quick to respond no matter the time difference. We were moving from across the world from South Korea, which could have been a very stressful situation, but Michael handled everything seamlessly. He coordinated walkthroughs, answered all of our questions, and made sure nothing slipped through the cracks. Even being overseas, we felt completely confident and supported throughout the entire process. Michael truly went above and beyond to make this a smooth and positive experience. He turned what could have been overwhelming into something exciting and enjoyable. I would highly recommend Michael Kocher to anyone buying a home in Crestview or the surrounding areas. If you want a realtor who is professional, reliable, and genuinely cares about his clients, Michael is the one to go with.

We rented a condo from Kim and Andy Zeiset, owners of Villa Grove Properties…read morehttps://www.villagroveproperties.com for our family beach vacation. https://m.facebook.com/villagroveproperties/ https://www.linkedin.com/in/andruzeiset/ We checked into the unit at 4 PM on July 17, 2022. The following day at 10 AM, my son found a juvenile bedbug crawling on him. We inspected his bed and found an adult bed bug. We immediately called the owners, who were a little slow getting back to us; they were on vacation out of the country (probably in a bedbug-free environment, but who knows). Over 2 hours later, the on-site property manager inspected the unit, and he could not find any bugs. Still, to be safe, they had a cleaning crew change the linens on the infested bed and scheduled an exterminator to inspect the unit the next day. We requested to be notified when the inspection was taking place. July 19, 2 PM We received a text message from the owners that the exterminators found evidence of bedbugs in all three bedrooms and that we had to vacate the premises for treatment. I called the exterminator, and he provided additional details on the infestation. He had found multi-generational activity in all of the beds, and in his professional opinion, the unit had been infested for at least 4-6 weeks. The owners of Villa Grove Properties are greedy, terrible people. They ruined our vacation and said they would graciously refund nearly $7,400 in rental fees. However, after they sat on our refund, I had to dispute the charges with my credit card company. They said they would refund me on 7/19, I opened a dispute on 7/25, and it was resolved in my favor on 7/30. Our family gets to take a single vacation a year, and they ruined this year's trip. I asked them for additional compensation to address our travel, food, and bed bug inspection at our home. They actually had the gall to say... "We are back in the country next week, I'm just not sure what else we can do. Other than a full refund, we've also got the costs of replacing bedding, pest control treatments, and other canceled reservations for the next coming weeks all of which will total over $10,000 in additional losses. It's an absolute nightmare for everyone." Are you kidding me! How tone deaf can you get? This $3M condo is only one of the units they own. They had one job, provide a clean, bedbug-free condo in exchange for $7,400. Their laziness and negligence ruined our vacation, cost our family several thousand in expenses, and I still have to worry about how much it will cost me if these bedbugs get into my home. On top of all that, they had the chutzpa to cry about replacing linens and lost rental income!! Kim and Andy Zeiset, the owners of Villa Grove Properties, are greedy, self-absorbed, and have no business in the service industry. They can't think of anyone but themselves and their money.

Very professional operation and not overly complicated for the guest. One of 30A smaller rental…read moremanagement companies so they seem are very focused on the guest. Communication with Andy and Kim was great. Having access to all the property information on line was super helpful and the information posted inside the home was very helpful. Even the light switches and remotes are labeled. Very low stress!