In November my family of 8 decided we would book a trip to the beach. We called Frangista Beach Properties to inquire about a property. We talked to a nice lady and got the required information. This was the beginning of our nightmare. We nicely told them we would call them in a few days after our family discussed our travel options and dates etc. These people called us and called us and left messages and called us at all hours of the day. They even called from personal cell phones and would not leave us alone. At least 5 times a day we would receive calls from different people in this office, leaving nasty messages that we owed them money and that we needed to get the property paid etc. Finally we called them back after much frustration. The house we were looking at was way out of our price range, and although it was a huge house it was way more than what we were wanting. The ended up talking us into a different house, which was smaller and in our price range. I was reluctant to do it, since they were such a pain and high pressured sales, but we were wanting to come to the beach so I thought, well..ok and i gave them a deposit. I had to give these people my left kidney to rent one of their houses. They wanted a drivers license and a credit card on file, and they wanted 2 pieces of ID and they wanted me to download their site on my cell phone. It seemed like a lot of work to rent a vacation house, since we hadn't ever done this before. I agreed. I didn't feel good about it for some reason and the nightmare continued.. The agreement which we signed was one sided and was full of rules and regulations. And, they don't tell you this on the phone but you have to send them in a check for your payment. They wont let you put it on credit card. Being so close to Christmas that was a bit of a pain and not very affordable. It states in the agreement that they have the authority to change the price on you at any given time after you have paid. This didn't seem right to me, and I called and asked about it, only to get some stupid explanation from a guy that claimed to own the company. He was rude and arrogant. I told him I wanted to cancel the reservation because this just wasn't going right, and he told me he would charge my credit card for the property and that I couldn't cancel. Finally we got to our destination early and they tried to charge us money to check in an hour before the check in time. After two days of travelling to get to this place, you would think they would be somewhat accommodating. They were not! We didn't know where to go, and the only response we kept getting was did you download the app on your phone? and they treated us like we were idiots. We showed up at the office and were given a code to get in and directions to the house. They treated us like it was a huge inconvenience to deal with us. When we finally got into the house, there was signs all over the house, on the fridge on the walls everywhere about what we could and couldn't do in the house, Also there was a laundry list of chores we had to do while we were there on vacation. One thing I need to mention is that we paid a huge hefty cleaning fee to rent this property, and also a whole bunch of other fees, and not sure why because with this cleaning fee, they made us wash dry and fold our towels for them. The towels that the houses provided. There were a whole bunch of other chores we had to do before checking out as well. This vacation company should be shut down. They don't have a clue about customer service and I will never rent with them again. read more