Stephanie is fantastic! So sweet, personal and down to earth. Space is clean and not too hard to…read morenavigate. 10/10 recommend anyone looking for an experienced waxer!

Wax Lounge is A+! It's very clean comfortable. Stephanie is…read moreamazing. She is very professional and very personable. She always remember something about you on your return visits that you talked about on a prior visit. I would recommend d The Wax Lounge to a you e that needs her services.

Super fast. Super convenient. Super nice and friendly staff!!!…read more I tried sugaring for the first time and my tech was so good and knowledgeable. She walked me through the whole experience and made it doable. I suggest the sugaring over waxing any day.

I received an offer for a complimentary Brazilian service with a trainee and scheduled an…read moreappointment, also adding a lash lift. My 9:00 a.m. appointment was confirmed, but when I arrived, the salon was closed. I called and waited in my car, but no one ever showed up or reached out. While I understand scheduling issues can occur, a simple call, text, or email would have been greatly appreciated--especially since I drove from the Galleria area. It's unprofessional for a business to not be open during their advertised hours, regardless of whether clients have appointments. At 9:17 a.m., I was finally able to reach someone who informed me that the manager had been trying to contact me for two days because there were no trainees available for the time slots they themselves posted on the booking site. I checked my account just last night, and the appointment was still confirmed. No one ever attempted to contact me or cancel the booking. This experience was extremely unprofessional and disappointing coming from Sugaring NYC. I had recently canceled my membership with Hello Sugar and was considering returning as a client, but this experience only confirms I made the right decision to leave in the first place.

My friend and I tried eyebrow threading here and were pleasantly surprised by the amazing results!…read moreThe wait was not long at all and the service was done with excellent care and precision! The ladies who helped us were very communicative and friendly!

So much better this time!!! Very pleased with the width and shape overall. Had to get these brows…read moretamed before my travels

Great customer service. Always satisfied when I come here. The receptionist is very friendly and…read morealways willing to answer my questions. Mariah is a good waxer who gets the job done! Very quick and makes the experience practically pain free.

Arrived on time for my appointment and was told after checking in that the technician was 15…read moreminutes behind--which seems to be a recurring issue at this location. If you're running late, customers should be notified ahead of time, not once they arrive. The waiting area is very small, but I still agreed to step into another store and return in 15 minutes. I received a text saying the tech was ready and returned within 2-3 minutes, only to be told I "didn't respond fast enough," so another customer was taken and I'd have to wait again. Poor communication, poor scheduling, and dismissive front desk service. Being on time and accommodating shouldn't be penalized.

I scheduled a Brazilian wax and got in the same day. I received a text that she needed to move my…read more appointment up an hour. She was nice, friendly, and talked me through the whole process. I scheduled My next appt before I left.

I took a chance at this place following a horrible experience at a different salon and went in for…read morea Brazilian wax this past Thursday - I was very pleased with the outcome. Nicole is the esthetician who runs her business inside of the Reserve Salon & Spa, which is what you will find when you pull up the address in google maps. This business is within the Towne Lake Shopping center square and Cypress Wax Spa is located on the second floor in Room # 4. There is a very friendly receptionist when you enter from the 2nd floor, and numbers are posted outside of the Rooms/Suites. I was 10 minutes late because it was a bit unclear where the actual spa was located , but it was not a stressful experience because everyone was so friendly and helpful. Anyway, the entire experience was better than I actually anticipated. Nicole's station is immaculate, organized, and clean, and she is clearly well educated in her field, utilizing first class products. It was the most painless experience I've ever had, and she employs a plethora of organic and natural oils throughout the entire process. For my wax she did a quick refresh over my bikini area using jasmine cleansers and lavender oils, and then she communicated ingredients in what she was using when as she applied the product. She used both soft and hard wax, and walked me through her process every step of the way. What I really appreciated was her telling me when I would expect a more intense sensation during the waxing and when to breathe out since it had been a while due to being traumatized a few months back. She was consistently gentle in her approach and skill. Her communication skills were excellent. She did upsell me during my wax, but her pricing is extremely reasonable and the results are amazing. I can't tell you how much of a difference it makes when your esthetician is well versed in her craft and takes true pleasure in educating her clientele during the process. I was in the hands of a true professional, and I even went in for letting her use a high-frequency tool post waxing to reduce the breakout in a few spots caused by an ingrown hairs. Bottom line: Nicole knows what she's doing. She is a highly emotionally intelligent professional, she reads her customers body language ,and is not there to herd people in and out. She is fully focused on you from start to finish, and I will be returning soon.

Absolutely love mica! She has taken care of my brows for 5+ years! She never disappoints!read more

I have been going to Mica for around 4 years now and have never been disappointed with her work…read more She's so nice and friendly and always leaves you speechless by the end of your appointment. Her brows and lashes are stunning and I would 100% recommend her services!

Emily thank you so much for doing my services today. Sugar waxing has never been easier. I found my…read morego-to salon I am so happy i found this place.

Today was my second appointment at Hello Sugar-Cypress. I had the pleasure of having Brianna as my…read moreEsthetician. Brianna not only made my brows look amazing, but she is also great to chat with. It's always nice to interact with a professional such as Brianna. If you are in need of a wax or facial recommendations, you won't go wrong with booking Brianna!

My daughter and I went and got a pedicure today. It was so relaxing and the service was great! I…read morewould highly recommend this business.

Common now …read more..................................................... Evas pedicure 10/10..............................................................................loved it

My eyebrows had reached that point where I couldn't stand it anymore, so I called Preet to see if…read moreshe could work me in. She gave me a same-day appointment and I was absolutely thrilled with the results. I'm a bit of a perfectionist and I felt that a lot of places doing waxing had not got my eyebrows as perfectly arched and balanced as i liked, so I decided to go back to threading. She did a really great job on balancing them out equally and on the shaping. I am extremely happy with the threading results!! Preet also does hair and I talked about some issues I've been experiencing and we had an interesting discussion of possibilities. She gave me her opinions on a couple things and the result was that I told her to get out her scissors and cut it to the length she thought would best suit me. You know, I think she was right and I felt much better walking out of the salon. Looking forward to my next visit.

I found dear Preet a couple of years ago when my cousin told me I should thread my brows after…read moreombré shading, instead of wax. Years ago, I had a not so happy threading experience. Let's be honest, threading can feel like rapid torturous skin scraping. Preet has a way of minimizing pain. Preet is also very diplomatic. If I'm curious about a service, but she thinks it won't suit me, she'll say so and decline. Her salon is on a busy corner in Copperfield. Once inside, it's nice and quiet and chill. Usually no wait time.

I went into bubbly's today for the first time in a long time since my last experience wasn't very…read moregood. I went today around noon and the lady working didn't say anything to me just pointed at the chair didn't really bother me but anyways my service was done and i looked in the mirror and i still had 6 hairs under my brows that she didn't get. I pointed at the hairs and said look but she just said responded with asking if i wanted gel on them. The tops of my evebrows were also left unfinished. Left a picture below showing the top of my brow that personally looked unfinished. I've never had my brows look like that after threading.

From the beginning the lady didn't offer a welcoming gesture, very rude and didn't even seem happy…read moreto be doing my eyebrows. Lately their attitude has been very bad and unprofessional, I had asked for a clean up not too much and not too thin, I also said I wanted them to be even shaped so they look the same. When it's finished I literally gasped how ugly my eyebrows looked, one of them was so thin I could tell the difference, I told her I'm not happy with this and instead of apologizing she immediately went off and told me it was what I asked and it's not her problem my eyebrows are not the same. How rude and mean, I wanted to cry how bad and so thin they looked, this was the last straw to their attitude and how unprofessional she was with handling the situation, this place is going downhill.