Went to this shop looking for a suit for my sons prom . They did have a decent collection of suits…read morewith affordable prices .. it is more suited for a little aged people . My son didn't like any style and we had to return back. For adults , there are some suits/ sports jacket at decent prices . Lots of sale going on in other shops like Macy's , and we found another suit for my son there at a price almost similar to the ones in Milan . Good customer service .. nicely located in Menlo Park mall..

You're really going to refuse to take back 2 $20 bowties? One hour after purchase? With a receipt?…read moreShame on you. Aside from this being low end stuff that you'd be better off just buying decent stuff from a real store, you need to be aware of their sketchy return policy. Like I said, they refused to take back 2 bowties, within one hour of purchase, with a receipt. The guy in the store tells me that he cannot take back "small items." It's our return policy. He refers me to the return policy above the register, where it says nothing of the sort. I needed 2 bow ties AND cummerbunds for a black tie affair. Much of the store is dedicated to this low end formal wear, but they of course, do not have 2 cummerbunds. So I settled for the 2 bowties. I, of course, found what I needed in another store. So I thought, while I'm still in the mall I'll just return these. Now I get it that people probably try to scam them returning stuff after wearing them once. But, this was an hour later...and they didn't actually have what I needed to begin with. Mind you, I told the guy that I had purchased 2 tuxedos and an additional tuxedo jacket for myself and family members last year. Now this low-end stuff is cheap, so I got all of that for $380, plus we had to have the pants tailored, so about a total of $460. I'm just starting to get into owning formal wear and I have found a lot of use for this stuff recently. So, I'm sure I would have been back for another cheap jacket, or whatever. Overall, the stuff is low-end and cheap. You get what you pay for. I'd advise anyone to go to a REAL store and stay away from these cheap ghetto stores that will nickel and dime you and don't have any clue what customer service is, how to keep a customer, or just do what's right in business.

Nice products . First timer. Nice varieties of shoes and T-shirt's .. it was kinda empty when we…read morewent in .. customer service could be better. Got few stuff and they were good. Overall a decent experience

Place is pretty cool, people who work at the store are really nice and the clothes are cool, i just…read morewish they had a wider skateboard selection

Racially profiled. Disgusting and disrespectful customer service. DO NOT COME UNLESS YOU WOULD LIKE…read moreTO HAVE THE WORST EXPERIENCE. I am extremely disappointed by the treatment my husband received during what should have been a simple return. We came in to return an online order--shoes and suspenders that were neatly packed and clearly unworn. Within seconds, the associate handling the return began treating the items with visible disgust, dumping everything out of the box carelessly, and handling them as if they were dirty. Before even properly inspecting the shoes, she immediately accused my husband of wearing them. For clarity: the shoes were tried on briefly at home and never worn outside. There were no signs of wear, creasing, or damage--because they were, in fact, unworn. What made this experience even worse was the tone. The interaction was not neutral or professional--it was accusatory from the start. Another employee, who was in the middle of assisting a different customer on the phone, felt the need to interject and double down on the accusation without any basis. Had this been approached respectfully, my husband would have been more than willing to have a calm conversation. Instead, he was met with immediate suspicion and hostility. It's difficult to ignore the role that bias may have played here--my husband, an Asian man dressed casually in a hoodie and hat, was treated as though he was trying to deceive the store. This was not just poor customer service--it was disrespectful and unacceptable. No customer should be made to feel judged, profiled, or accused without cause. We expected basic professionalism and left feeling frustrated and disrespected. I sincerely hope management takes this seriously and addresses both the behavior and the underlying bias that led to this experience.

The service is great. Andrew was very patient with me and helped me pick out a really good suit and…read moreset up my alterations. Suits are great quality and value. Only reason I'm giving it a 4/5 stars is because my pants weren't hemmed exactly to my liking and while the staff tells me it's "fine", that's not good enough for me especially when I'm paying close to $1000 for 2 suits.

GREAT PLACE TO BUY SUITS ALWAYS HAS SOME GREAT SALES!!!…read more I got 3 $400 suits for the price of 1!!! cant beat that, the seamstress are very nice and will have it fitting perfectly!!!

We ordered a suit for a formal we were attending. We told them we needed it within 2 weeks. They…read morepromised it would be here the following Friday. It wasn't. They said it would be here the next Tuesday... It wasn't. And the same story Thursday and the FOLLOWING Monday. So now I have to go to a different store to try and get something for my formal and hope I get that in time. Oh yeah.....instead if crediting my account with the return, they withdrew the money. Now i have to wait for both transactions to be credited!

Needed a suit that showed in stock online at this location and decided to go in person to try it on…read moreand hopefully buy it as I needed it quickly. Ofcourse the store was a mess and disorganized. Good luck finding anyone who works for help finding was you need. The store is even kind of dirty looking. Skip it.

It's feels like Macys has cut back on overhead costs at the expense of customer experience in the…read morestore. Not only are there fewer registers to service the different departments but the recently added self checkout machines don't even work most of the time. There are also fewer price check stations, and the mens shoe dept is in desperate need of some TLC because boxes of shoes are mismatched and disorganized. The one saving grace for Macys that keeps me coming back is their Star Rewards program. They do a great job of offering deals at 15%-25% off regular priced and sale merchandise and even sent me an extra 30% off coupon for my birthday, and when I get to redeem my Star Rewards points it's like cashing in on even deeper savings.

I stopped in to purchase a suit for an upcoming wedding. They have a great selection of name brands…read moreat awesome prices! If you are in search for a good fitting suit ask for Nancy. She knows so much about men's suits. She searched for the exact suit I was looking for. Suggested sizes and fits. The jacket was not available but she was able to order it and arrived in a timely manner. Kudos to Nancy! Superior customer service skills and such a friendly person! I highly recommend you see her if you're in search of a suit.

Shoe department has a manager Corey and Kyle. They are so professional courteous and knowledgeable…read more It was such a pleasure shopping. They usually have a cranky woman working who has a problem doing her job.

The review is about a worker not the store. The store is ehhh. The worker is Yarivette. She's an…read moreamazing worker. I was trying to look for something that wasn't too pricey and didn't get a lot of attention. She helped me with it. She's awesome.

The worker were very rude to me and my friend they even said OUT LOUD. "I don't think they realize…read morethat we see what they are trying to do" and we were the only two in the store. EVERYWHERE we went in the store they followed us and would not stop staring at out every-single move. Only the owner was nice. The workers though were very rude and acting as if they were in a gang and they were grown adults. They were just consistently rude throughout our whole visit. Their clothing though is very nice.