Large and well stocked location. Not too busy, the lines at checkout were quick. Easy parking in the garage across the street. The prices can't be beat, especially if you shop their sales and clearance items. read more

I've honestly haven't shopped here since I was a teen/early 20's...years pass, the times change and so do the clothes. It just wasn't my cup of tea anymore until I became a mom and that child turned into a teen. She would always "window shop" but, would never really buy anything from here. Then there were a pair of pants that she asked for Christmas, so I did an online order to avoid the hustle and bustle at the mall. She opened it on Christmas and wore it for a day and the whole backside ripped open. These are stretchy (almost legging type of pants) and she is a slim 15 year old, so it had nothing to do with me buying a size too small, but everything to do with a very cheaply made product. Brought it in to return a few days later, I forgot the tag at home, but had my receipt. I was unaware that their store policy was they wouldn't accept returns unless the item was unworn with tags still attached. That is the stupidest thing I have ever heard. So this super rude "manager" by the name of Jayla continued to argue with me although I told her the tag was at home and it would be an hour round trip for me to get it and come back, she had no empathetic bone in her body and wouldn't budge. Ok, I understand...but 1) Don't he rude (there was a uber long line and she yells over my shoulder "So sorry for the wait everyone, thank you for your patience" in a very condescending tone) even though I waited in that same long line and not once did she apologize and 2) DON'T say the reason you can't take it back without a tag is because you can't resell it. WHY WOULD YOU RESELL DEFECTIVE MERCHANDISE?! Super shady. She calls another manager over, Vanessa who had zero personality at all who told Jayla to do a "special return" and Jayla rudely drags my phone roughly across the counter to scan the receipt and huffily processes a store credit. The kicker is, she made this huge deal over $11 pants. This place is trash, more than half the store was empty as according to Jayla they are having an amazing holiday sale to restock new inventory hence why the store was 50% off everything. Sure, ok. Also, if your employees have to wear your clothing brand, please make sure it's tasteful and they are not spilling out everywhere. It was also my daughters's 15th birthday and Jayla totally put a damper on her day with her bad attitude! read more

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I don't usually shop at forever 21, it's not my usual place to shop because material is cheap and doesn't last. My friend ordered items online and she didn't like it, when she went to return it, the associate told her it can't be returned and she has to return it online even though that was not mentioned online. Then the other item that could be returned in store, my friend was going to return it via Apple Pay because they supposedly have it. They didn't even know how to use it. They lack knowledge,professionalism and proper etiquette to treat customers. They def need management training. read more

I ordered something for my sister for Christmas. It said it would be delivered by the 23rd of December. Not only did I never receive my order, but when I called customer service all they said was that it was a processing error but they would return my money (which they did) . But I still wanted these items, she said I would have to go online again and re order everything lol what a joke so not only did you ruin my Christmas present for my sister, but I would have to re order everything?!?!!! I'm never going to purchase from forever 21 again. read more

Best place in the whole entire earth. When I went in there I saw such cute stuff and I was in heaven. I found jewelry beanies and sweat sets 1000% recommend read more

These people are a JOKE! Didn't receive my orders I did online for my daughter and i so waited and extra 3 days like the site says. After waiting I called and was told to fill out these forms then email and within 24 hours they would resend the packages. After waiting a day and the weekend I called to hear "we'll you didn't do the parade work right" something like that (you can barely understand the people, and was told they don't send out packages that's we're lost and do refund ONLY! What!?!?!! I asked for the manager and waited and waited and finally hung up on me after and hour and a half. I don't get to shop like this often so this was very upsetting and I have now lost a lot of money due to these baboons. Glad they're going out of business ! read more

Forever 21 - A glimpse of what your day will look like taking to the forever baboons! - Women's Clothing Near Me - Temecula, California

I just got home and was going through the things I just purchased. purchased a teal bodysuit and upon inspection i noticed there was something near the panty area. i kid you not- shit, poop, or period blood. ABSOLUTELY disgusting. they have a strict return policy on bodysuits and undergarments so I have no idea how this happened but it's disgusting and I'm extremely upset. I will not be buying anything from this store. how does one miss that when hanging items or going through inventory? do not shop here. read more

Forever 21 - pretty nasty . - Women's Clothing Near Me - Temecula, California

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Either my daughter or myself always find something here. -Clean. -Good energy from the staff and lots of salespeople to assist. -There is always a good sale happening and the styles are not too trendy-good mixture of fashion. read more

Awful, rude and trashy associate. Would give less than one star if it were possible. Also, they said that they were not open at 955 am when the doors were wide open and they had multiple printed signs that said 900 am for the holiday weekend! Hire better employees who can read! read more

Forever 21 - Awful, rude and trashy associate. Would give less than one star if it were possible. Also, they said that they were not open at 955 am. - Women's Clothing Near Me - Temecula, California

Marissa was so helpful and sweet when we went in to shop!! She had excellent customer service!! She was seriously the nicest cashiers I have had at forever 21. read more

they don't have any Chanukah stuff, disappointed but not surprised. plus anything they do hollister does better

I was in a crazy rush! Last minute craziness and I couldn't have asked for a better associate! Thank you Vanessa...you are a life saver!

Experienced the most uncomfortable and rude service at this location. I've never had a problem up until today. I was serviced by Natalia, which is the Stock Manager ( as seen on her badge) She gave off such attitude and made unnecessary comments regarding my return. I left really upset. As being in retail management myself, one should act more professionally. Just horrible. read more

I'm so saddened to see what this place has looked like in the past couple of years. Growing up I remember when it first opened it was so clean. And yesterday I went last night and NOTHING was organized. Shoes were all over the floors, make up and lotions were open with jewelry being in places they weren't supposed too. I don't know if they need more employee or what not but they need to hire more to keep some places neat and tidy! read more

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I thought the store was clean and organised. The pictures I'm seeing on here do not reflect the Forever 21 I shopped at yesterday. However, some of the rounders were packed so tight that they were hard to shop. That could be a prime reason for clothing on the floor. read more

I went there yesterday and this has to be the messiest forever 21 I've ever been too. It was so overwhelming with how ugly it looked I left with nothing. I didn't even want to bother and look. read more

The lady in the dressing room made me feel uncomfortable for wanting to see my girlfriends clothes she was trying on. My girlfriend wanted to know what I thought, but I was unable to give her my opinion over the distraction of the lady working in the changing room. Ultimately didn't end up buying anything due to the uncomfortable experience. read more

Ordered pants online right before this pandemic and haven't been able to get ahold of this location in months.. It's like they watched the news that night and any excuse to close down shop they were outta there! So unprofessional. You've got the ok to open the store now so why can't you at least answer the phone? I will never shop here again read more

I've seen bigger...F21 stores. lol That being said, this is still a really large store; especially, in comparison to some of the other clothing stores available at the Promenade. What I love about this place is that it's so organized and they make very good use of the space. Everything is neatly hung up and there are different sections that flow nicely throughout the store. Each section has different clothes to fit different styles, from business to cute casual. It's really hard to come in here and come back out with nothing. read more

The plus size section was underwhelming. Three stars because the customer service was great and I found cute, affordable earrings.

I love to read complaints about not being greeted or asked if I need help at forever 21. It's a SELF HELP store. Or when people ask to locate a specific item, like look around. F21 are huge and get hundreds of different styles shipped to them. The only reason they might be able to help you is either that they are the ones who put it out or it was a recent go back. Which reminds me if you can't find one of the employees it's probably because their working on the huge pile of go backs. It's cheap clothes in a popular store so many people try on mountains of items each and most of the time only end up taking a few if any. The rest are go backs that the employees have to figure out where the heck they go. Also for all the people complaining about store policy please contact customer service or direct your reviews to the company itself. Cashiers have no power to change it and telling them it sucks means nothing because they don't report to the people that do. Or if they didn't let you know about the return policy ahead of time...that's their job. Return is like the ultimate bad word in retail. Unless you ask specifically they won't tell you. Or here's an idea take some initiative and check your receipt or the website if you really need to know. Now I'm not trying to discredit every bad review. There are some legitimate problems like it being a crazy not shoppable environment or employees intentionally being rude. I don't and never have worked in a Forever 21 but I have previous experience in retail and just thought everyone should be aware. Also if you want a look into the retail world look up retail memes not even joking they are spot on. Like how customers think the 'back' has every item on the floor when it's really like a rack and a half. read more

This store is a joke. First wouldn't let me in with kids asked to leave a 7&8 year old outside then when I wouldn't put a mask on my baby ( under 2) she said for me to leave her outside as well. WTF! Hiring high schoolers is fine, but maybe find the ones who will graduate before they turn 35 maybe done with you and idiots read more

Back at it again. My daughter needed some specific items from Forever 21. We found what we needed and when we were checking out Kris greeted us with a smile and in a very professional manner. That was very nice to say the least. Well we had to go back a couple days later and we needed help finding some additional items. Kris asked if we needed help with anything. He was very kind and took us directly to the items that we needed. Great customer service.. Just simply an awesome experience, especially when life is busy. read more

Hard to find what you want when most of the clothes are on the floor. The sales associates could be working instead of talking. I love Forever21 but I'd rather shop online then come here or go to the Escondido store. read more

Forever 21 - Women's Clothing Near Me - Temecula, California

Bait and switch. Memorial day weekend 50% off in store or online is a fraud at this 21 store in Temecula. Counter person Jayla had to ask the manager a girl with glasses on if they would honor the 50% off memorial day coupon and she said this store does not honor the discount. I am happy with 21 up to this time. But memorial day weekend sales and they send out an email stating 50% off on all sale items and no detail on certain stores honor this. Customer service said only red tag items yet the coupon does not say red tag items only. Why email us to come in and then don't honor the coupon? This is bait and switch. It is time to close this store down like Charlotte ruse and the rest of the retailers that don't respect the customer. Forever 21 is a fraud. Corporation should not email out sale emails if they don't honor it. read more

SO UNORGANIZED !!!!!! They had horrible customer service and they mostly all had an attitude and seemed like they hated their life and not one asked if i needed help i had to walk all over the store to find one person that could help me and lastly i have never seen a forever 21 so messy compared to a walmart in Anaheim, walmart is more organized. read more

Unfortunately, there is no help in the store. Especially during the holiday season you would think they would have some customer service reps walking to floor To give assistance to customers and then when you ask someone behind the counter like oh yeah I don't know. Very unfortunate won't be back read more

This unkempt Forever 21 has no class at ALL. Sales associates at this store put the entire company to shame. Instead of being courteous enough to inform the ever-growing line which register to come up to, a very rude associate with curly hair proceeded to ignore me TWICE to let two other customers go ahead of me in line. If there is more than one line, then make it known to ALL customers. I felt singled out, she was infinitely nicer to the customers proceeding and following me that she "picked" out next in the line. She went out of her way to leave the register to help one find an item while there was still a long line of customers. It must be nice to pick out which customers you want to help. Do yourself a favor and check out the other retailers at this mall. Don't settle for a horrible customer and shopping experience, ESPECIALLY during the holidays. read more

Recently purchased a jacket for my daughter. It fit her beautifully, so I decided to wash it and keep it. Took it out of the washer and all of the buttons had rusted and oxidized in the washer. Weird, orange rust stains all over the jacket! Called the store and corporate and they won't do anything about it. Defective, junk!!!!! read more

BTW Their business phone number is actually +1 (951) 296-5094 Awesome and super friendly service EVERY visit! Thank you, Adrian and Donna for your help today!! I wasn't sure if I would be able to exchange a holiday gift I had received. My clothing item I received was a pleather pencil skirt, a great skirt, minus the fabric changing on me after one wear. I've bought other pieces in this same material before and never encountered this problem. The skirt seemed a very dense pleather and felt a decent quality. Nonetheless, I was able to exchange for store credit for the price the computer gave on the skirt. I was so happy!... I had no expectation on an item with no receipt, no tags, and only worn once since receiving it this past Christmas. I really appreciated their being able to offer a partial credit. I always find the best dresses for the summer here and they're always so affordable for our changing seasons and changing styles! Thank you, again!! read more

This review was going to be positive with the customer service provided by the associate on the floor. However, management in this center is the reason for this poor review. During our shopping experience we were helped by a lovely girl named Erica. She went up and beyond to understand what we were shopping for and looked all around the store for us. At the point of check out, our total was over $220. There is currently a promotion going on, that we were told started today, that allowed customers to receive a $10 gift card for every $50 spent. We were due to receive 4 gift cards with $40. The sales associate could not figure out how to apply multiple gift cards to one transaction. We were patient, to begin with, until management gave us our options for their computer system not working and their lack of knowledge on the promotion. The first manager was a young blonde woman with long hair. She informed us we can do 4 transactions to receive the promotion or wait while she called tech support. I said this was unacceptable, your system is not working, we're spending quite a bit of money here, how about you just put $40 on a gift card and we call it good. She refused. A senior manager was standing by the registers and instead of coming over and helping the situation, decided to stay over with a woman and her baby. Also, from the conversation and the fact the woman with the baby was trying to help, this woman was either an employee or past employee. So we have a clueless sales associate. A rude manager willing to offer us, the customer, nothing. And a senior manager, older lady blonde with short spikey hair, who thinks playing with a baby on the clock counts as working. This is by far the worse customer service I've ever experienced. So, we cut our total in half and purchased about $100 worth of products. All the hard work Erica did, down the drain because management forgot who the customer is. This is a sad day to not be able to get proper service in a store, especially a store as nice as Forever21. If we hadn't been shopping for a birthday gift I wouldn't have purchased anything. Please take action on this matter. No customer deserves to suffer from employees lack of knowledge and technical difficulties that have nothing to do with the customer. "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so." As a customer, I recommend anyone to spend your hard earn money elsewhere. Do not let Forever21 treat you as poorly as they treated me. read more

bought booties for $40 as a Christmas gift, returned it because it didn't fit so went back and asked for a different size and didn't have it. so I asked for a cash refund. I wish the girl who charged me in the first place WOULDVE TOLDDDDD MEEEE about the ''no cash refund policy'' but she didn't tell me. and she gave me an attitude after I told her I didn't like the store and she rolled her eyes at me. she wasn't even nice about it. read more

so i love the set up! lots of clothes and reallllly great prices!(: there was only one thing that kind of bothered me. the other day when i was here to purchase some clothes the guy who rang me up gave me a weird vibe. he seemed rude, didnt try making any type of effort to talk to me, not a hello, not a goodbye! i even said "thank you, have a good one!" and he had no reply. That was realllly awkward. i understand not everyone is going to have a good day or is not a people person, but someone like that doesn't need to be working with customers. Other than that everyone else is fine(: read more

I read a previous review about frustration over sizes. Yes, I would like to see more large or even extra large. This is a junior size store so it's not realistic to expect bigger sizes. I think they have a plus size version of the store. Forever 21 Plus I think. I am in between those sizes .I am tall, long waisted so everywhere I go the struggle is real. Great customer service :) kind of very messy but that is expected with all the foot traffic they get. Prices A-Okay. read more

During a shopping trip last week, I was disappointed by the customer service here. Also, I was disappointed by the disorganization of this store. I feel like maybe they pack too many clothes in to their racks and that's why they fall off. There are clothes everywhere on the floor, getting kicked around and getting dirty. Maybe they should have someone make trips around, during the day, that picks up all the clothes and work on "go-backs". You won't be missing out on sales because no one is buying them off the floor anyway. I'm not sure if your store in understaffed or getting incorrect direction, but something need to be done. It's too chaotic and it's hard to shop or find anything I'm looking for. Your purse/jewelry section is the most organized. Anyway, I like Forever 21 clothes so I'll just buy the clothes online. Maybe they don't care because no matter what, the volume of people that visit your store is massive but I hope they improve their customer service and clothes situation soon for the rest of us. read more

This is the BEST Forever 21 I've been to so far. I've been fasting from Forever 21 because I got turned off by how disorganized their stores were. This one is huge but the layout is perfect making it easy to see what styles are available right away. It's well kept and I've never seen such a huge selection. My fast has been broken. Great service too! I can't believe at how good the quality was with some of the items I purchased. I might just be a regular again. Eyeing that faux fur vest and plaid coat...hmmm... read more

I usually shop in the mornings right when the mall opens to avoid crowds and lines. The store is well kept, neat and organized. Associates are nice and never bother me. Really nice store! Love shopping here. read more

This location had so many nice things, great options and clean. It was well organized and the staff was helpful and friendly.

I went to the store 5/5/15 and started getting really frustrated at the sizes. A sales associate who worked there, Deanna (I hope I am spelling it right) kinda saw that I was getting annoyed and asked if she could help me. I NEVER ask for help but she made me feel super relaxed so I put her to work! haha She was the best sales person I have ever met! She was so warm and inviting and friendly!!! She understood my concerns, we chatted about it and she helped me find the perfect outfit!! She is the reason I didn't walk out the door. :) read more

Very disappointed within 20 minutes of a purchase tried to return for refund. Store policy on ANY returns is store credit only! Will never shop there again. read more