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    Recommended Reviews - Forever 21

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    Ciara L.

    Average story, kind of messy. Many things aren't in the right place or not hung correctly. However, good prices. Sad to see it go. Customer service is usually friendly. Fitting room line can be long.

    Our first experience at Forever 21 was disappointing. At 6:21 the fitting rooms were closed. My teen daughter who is in between sizes needed to try on three items before the store was closed at 7 was told the manager was closed rooms earlier to fold and put away. My husband asked for the manager to confirm this way true and to ask if she could quickly try on jeans. The young woman said she was the manager, when we introduced ourselves she said no one in the store could tell customers their name. The young woman in the fitting room also said she was the manager. Very unusual customer service!

    London G.

    Let me just start off with saying that I am an avid and long time forever 21 shopper and lover!, who doesn't like a good deal? Am I right? Anyhow, if I could use only one word to describe this location it would be Sad...oh so SAD! 1. First off it's filthy! Who wants to shop with dust bunnies all around? Instead of enjoying my shopping experience I felt compelled to pick up a broom and start sweeping. 2. Other than at the registers, the employees are nowhere to be found (it's like a ghost town in there.) Except for this one girl who was sitting on the back counter of some closed down registers, talking on the phone with her friend and loudly laughing about some drama between "so and so." She was on the phone the entire 20-30 minutes that I was shopping upstairs. Now I personally didn't mind, I just found it odd that a company as big as Forever 21 has such little control over the professionalism or lack there of when it comes to their employees and their conduct. 3. M-E-S-S-Y! The whole place is kind of trashed, nothing is organized! Lots of clothing on the floor, in the wrong sections or crammed so tightly together that you can barely pull an item out without knocking a few others to the floor. Don't get me started on the clearance section, or the random racks of overstock just left out. Oy vey! 4. Could or could not be true but I feel like the clothing selection kind of sucks in general at this location. This location is honestly just a bit depressing. It feels like where the rejects of all other forever 21's go to die. Also, as though corporate forgot that this location exists and skimps on the graphics/cleaning crews/real management. But being that it's the only location near me, and seeing as they do have "some" cute clothes and their usual good prices...I suppose I will unfortunately continue to shop there. That is until I move back home and can once again shop at my beautiful clean lively and friendly Forever 21.

    Two stories
    Cathy K.

    Two stories!! Has a little bit of everything from mens clothing to - kids- plus size and a really big shoe section. Staff is friendly here. Try to come here during non busy hours of else check out line is long!

    They are a mess, there was nothing organized, I don't know what the employees were even doing. Didn't ask if I needed any help. They weren't even trying to pick up the mess that customers made on the floor. It felt empty, cluttered and disorganized. They need to remodel or something because that's not cute. Please get it together.

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    very unorganized and unprofessional, the employees were very unwelcoming and rude. Refused to assist me as a customer.

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    Page 1 of 2

    Ask the Community - Forever 21

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    Nordstrom Rack

    Nordstrom Rack

    3.5(144 reviews)
    0.6 mi
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    I've shopped here on and off over the last 20 years since I've lived in the area. Everybody says go…read moreto Nordstrom rack. Well over that 20-year time period I can probably count on one hand how many times I walked out of there with something worthwhile. For one thing the store is always in a fair amount of disarray. The racks are overcrowded. Too many items where they just have one or two things and it's really hard to find what you want in your size. A lot of stuff on the floor and if you do find something you love you have to wonder if it was stepped on or rolled over by a cart at some point. The prices probably are more reasonable if you do find something but you really got to dig. The thing that really burns my hide is the line. It's been long often in the past but it could be worthwhile if you found something. This most recent time I went the line was ridiculous. I would guess there was 35 or 40 people in line and three cashiers. The people were lined up all the way to the dressing room. I expect this if I go in Ross or the Goodwill. Not Nordstrom rack. Never again. But I want to give credit where credit is due, the cashiers despite the crushing workload where personable and did not display any stress despite the obvious frustration of everyone staring at them doing their job. Thank you for what you're doing, and hang in there ladies!

    Dont go to the Men Shoes section unless you want to be completely ignored…read more Stood trying to catch someone's attention for 15 minutes and then left.

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    Nordstrom Rack
    Nordstrom Rack

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    Forever 21 - womenscloth - Updated May 2026

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