Our family stayed overnight here to attend a family member's funeral. We arrived in the late…read moreevening after a long drive. The facilities were clean and neat from the lobby to the room we stayed in. Most importantly, the customer service was excellent. Our reservation for 4 adults was booked through a 3rd party which was promptly found and our check-in was quick. We enjoyed the complimentary cookies and water after our late night arrival! When the first room did not meet our expectations, we received prompt and efficient service with a sincere apology and an immediate "fix" from the Assistant General Manager, Darius Mullen! He even took time to converse with our daughter, that it was busy because of Hampton's graduation, and their common interest in the area. When we needed an additional towel the next morning-before Housekeeping had started, Mr. Mullen came through. When we checked out, Mr. Mullen extended thanks and invited us back! He could have, like other experiences we've had with "chain hotels", treated us with mundane business service, but he was genuinely interested in making sure we had a pleasant stay-no matter that it was just overnight! His assistance gave us a sense of calm after a long drive side a sad occasion. We hope Mr. Darius Mullen receives this review.

On the evening of Saturday September 19, 2026 for being in the hospitality industry, the manager…read morewas most inhospitable and rude. Better training for front desk management would be in order.

I got lucky after a long day of travel. There was only one room left and I really needed to sleep…read morebecause I had traveled the night before on the red eye flight and stayed awake for more than 24 hours! Mr. Dean (the owner) was super nice and helpful. I was able to charge enough rest for the next day where I was going to be traveling for another 18 hours! The room was comfortable and the bathroom and shower were clean. I recommend this place hopefully you will be lucky to find a room here!

This was a pleasant surprise! I needed to stay in the area to train for a new job. The price was…read morereasonable, it was an older, quaint style, clean, had a hot shower, WiFi, and was peacefully quiet. Dean was polite, considerate, and a sweetheart. He made me feel welcome, and i could tell he cares about his guest with everything he did. I would stay here again in a heartbeat. Yep, 5 stars!

We had to stay here for a little over a week due to our house flooding. Our insurance company gave…read moreus the options of this place and one other one. We opted for this one due to it having the kitchenette. We're a family of 6 so it only seemed more reasonable and reliable. The place itself wasn't bad. Yes, there may be some deug activity within the area. I never saw it, however did smell some marijuana in the hallway the first night. Whatever, not a huge deal. The rooms are a little small but again, not a big deal we were mainly spending the evenings/nights there. Here were my big issues. We were told that we wouldn't have to bring anything for the kitchenette except food. Great, awesome. Our stuff was packed and put in a PODs system while our house got fixed. The first night we were there we asked for dishes and pots/pans. We were told they'd get that for us. We got tired of waiting and ended up going out to eat. The next day we asked 3 more times, only to be told they didn't have enough. I finally went out and bought pots/pans and plates, forks, spoons, etc. Money we weren't even supposed to be spending because you know, they were supposed to supply that. Had we known that from the beginning we would have just bought our own from home before it got packed up. They did NOT let us know that there was a trash room. So our trash for the first 4 days was piling up. We're a family of 6 so of course there's going to be trash. The rooms were not cleaned the entire time we were there. The towels didn't even get changed out until the day before we checked out only because we got tired of waiting and ended up going to ask for new ones. We have a younger child and sometimes he can get a bit messy so trying to pick up crumbs off the floor because they never actually cleaned the floors while we were there was interesting. I ended up going out and buying clorox wipes so I could wipe down the counters, tub, sink, toilet, etc. I want to stress that our expectations aren't that high. We're a military family, we're used to being in hotels/motels. We're used to extended stays before or after moves. This is legit stuff were used to. We just were expecting a little more than what we received. All in all, the staff is nice and polite. The rooms aren't horrible. Just bring your own stuff when staying here.

Avoid this location, especially if you're dealing with cancer treatment…read more I stayed at Extended Stay America in Glen Burnie through the American Cancer Society's lodging program while donating stem cells for my father's leukemia transplant at Johns Hopkins. Due to a scheduling change, one of my reservations was not updated correctly. I acknowledge I should have verified every reservation, but when I approached the front desk for help, an employee I believe was named Sanjeev was incredibly rude and dismissive, telling me the cancellation was "not his problem." I was taking prescribed steroids for my donation, which was scheduled for the next day, and instead of receiving assistance, I was left scrambling to secure lodging and spending hours on unnecessary phone calls. What happened next was even worse. After I left a negative review, I felt bullied and intimidated. The manager pounded on my door, told me I was "lucky" to receive free nights, said he would not have allowed me to stay if it were up to him, and threatened that he had the power to kick me out. When I called out his aggressive behavior, he dismissed my review as "bull****." I felt so uncomfortable that I arranged to pay for another reservation and leave. The room was also poorly maintained and appeared inadequately cleaned, which is particularly concerning for people connected to cancer care. I contacted corporate customer service and was promised a callback within 48 hours. A week later, I still had not heard anything. To be clear, the American Cancer Society was great, and I appreciate the program they provide. My criticism is directed at this hotel and its management. I was trying to help save my father's life, not asking for special treatment. Basic courtesy, cleanliness, and compassion should be the bare minimum. I would strongly recommend staying elsewhere.

Warren is a stand up guy. Going out of his way to make your stay comfortable. And the hilton…read moreemployees for all of their kindness and generosity.

I come here every year for the Charm City Countdown New Years Eve Celebration…read more Its a lively event and everyone is extremely happy. The staff put a lot of work into this event to assure that everyone has a great time. The entire hotel is converted into various entertainment areas. They have a DJ, a band, Karaoke, Country music etc., there is something for everyone. Charm City Countdown have a different theme each year but its not mandatory. They have an extensive food menu and various drink specials and speciality drinks. The best part is, when the party is over you take the elevator to your room. The event is safe and well organized.

This is one of my favorite hotels in BWI !…read more This place feels like home with very spacious rooms and great AC! It's located literally right next to the arundell mills mall and the LIVE casino. It's also located near so many restaurants. Donna Marie is sooo nice ! Diamond as well! They are so helpful ! They have an indoor pool and bbq outside on the patio for guest use as well as a decent gym and FREE laundry and Breakfast!

Home2 Suites always provide a decent-or-better experience. This one was in the "decent" area of…read morethings. We arrived close to midnight, and while it's good that the property is locked for safety, we couldn't get in because only room keys worked, and we didn't have ours yet. After just a few minutes, though, we made eye contact with someone working there, who was friendly and welcoming. An intercom system could be useful here, or something of that nature? The hotel room itself was clean and well-appointed. The bed is hard, as it is at this chain, but we still slept well. What's less successful is the pillow situation. It is a room for two people, and there were three pillows. We didn't think many would be working around this time of night, so we didn't call down to bother them. But only three pillows? What's more, they were almost hilariously bad - lumpy, feeling like little more than a sack of cotton balls! Upgrade the pillows, guys!

I was here for a Christmas party event. The tickets were $25 per person. I was very disappointed…read more with the food that was served. While this event was held for seniors. The menu that was selected was very unhealthy. The fried chicken was highly salty. I actually had to pull off the skin to even tolerate it. It was lukewarm. They served canned vegetables. Not that I was expecting fresh but it could have at least been frozen. Some kind of spaghetti pasta and the potato salad was horrible. Come to find out when speaking to someone at our table they indicated the food was not catered but cooked by the members of the Elks club. While they did have raffles & a band. The food was a huge disappointment. Not having any concerns of people health issues. I feel sorry for you if you had hypertension. Everything on that menu were geared to make it worse. Not better. Definitely not worth my $25.00 this was a one and done.

I've been here for a number of their Sunday am breakfasts and also a few of their weekly dinners…read more The food is reasonable priced and always very good. The place is always clean and the people are nice and helpful.

This place is fine if you only plan to stay a night or two. Price is ok based on the area and the…read moreplace is in a good location. The staff is also very friendly. If you plan on staying longer, I'd recommend finding somewhere else. The linen situation wasn't great. They definitely used a queen duvet on the king bed. The towels were also very thin and small. All in all it was fine.

If l could give it a -0 l would... the rooms are dated they have phone plugs... not usb.. the pool…read more(the only reason l used this hotel) disgustingly filthy! They had a huge gathering of people. Apparently a family reunion.. so if you know your gonna have SO many people stay perhaps you should have the breakfast ready, prepare for the crowd. It reminded me of the all you can eat crab places where people crowd around until they put some out and then it the fight to tongs grabbing every last piece... . Gross. Everything was dirty the floors were sticky as you walk... walked into the gym... looked good until you actually approach the equipment. All broken. What a poor excuse of a hotel. It's not " you get what you pay for" cause it was pretty expensive for this "shit hole of a place". I want a refund!!!!

We had to wait some time before there was anyone to check us in. There were several other people…read morewaiting also. The room is nice and bed is comfortable. They have a little gym to exercise and a pool although I did not try the pool (no swim trunks). The hotel has shuttle to BWI which is nice.

I left the hotel this morning at 7:30 AM to catch a flight. After arriving home, I discovered that…read moresomeone had charged something to my room after I had already left the property. When I called the hotel, the representative acknowledged the situation and assured me that the charge would be refunded. While I appreciate the refund, my biggest concern is how someone was able to charge something to my room without any verification or authorization. This raises serious concerns about the hotel's security procedures and how guests' accounts are handled. A refund is appreciated, but it doesn't explain how this happened in the first place. I would like an explanation of what went wrong and what measures are in place to prevent this from happening to other guests.

I can't believe that ll the times I have stayed at this very location over the years that I had…read morenever previously shared any thoughts. It has always been fine, a good value with a good location, and meeting the standards of Marriott properties at this price point. On this occasion I have been moved to share. In the modern NFL, the Quarterback is everything. It is the position that the most money, time and energy is put forth by the leadership of winning teams to get right. Yalonda, at this location is that individual. When you come off the road, in our case, day two of a near cross country trip- what you need is a steady, capable, positive soul to ease you into that stay. Yalonda provides that she is efficient, professional, and personable. The hotel is clean, everyone on the staff reflects her leadership, there is not a single sullen face, that kind of atmosphere makes a difference in your stay. Our room was clean, a little worn (it is a heavily used property) but everything worked as expected. The breakfast team does a good job of providing multiple choices, even the most picky eater shouldn't walk away hungry, if they do that's on them. The location is effective for getting around the whole region [which is what we had to do], there are stores nearby, and easy access to major highways. I am a Bonvoy member for this exact kind of experience, quality people, quality properties at every star level. Few things are perfect, but having an expectation met, is good enough.

We enjoyed our stay - the room was quiet and clean. The towels were big & soft! The bed was…read morecomfortable. The only thing weird about the layout was that we couldn't seem to turn to the TV enough to be able to view from the couch (we were in room 222). Being right above the area outside the front entrance where the smokers sat & talked was a little annoying. That said, the breakfasts were delicious and hot. Thank you - we will be back, for sure!

This is a fantastic Marriott located minutes from downtown AND the airport…read more The service is fantastic, from the front desk to the housekeeping, everyone is incredibly polite and helpful. Behind the bar, you can count on Fitz (Fitzroy), what an amazing gentleman, bartender, and server. Great service every night I was there, very friendly and engaging. Made it awesome! Shout out to Winston too, he made a great martini. Food was good; the Rueben was amazing, like seriously, very zesty Russian dressing on it really made set it apart, tender corned beef. Crab cake was good too, not great though. Didn't get to use the pool or gym while I was there, under repair, so that was a bummer, but didn't have a whole lot of time to anyway. Highly recommend though, I will definitely be back. Again, wicked close to the airport (obviously) but you can get downtown BAL in 20 minutes from here, it's perfect!

What's long and flat and sucks? The Shark-Ninja Under-Appliance Vacuum wand comes to mind, but I'm…read moretalking about the pillows in this BWI Airport Marriott. Man... the are some of the worst and the fact they actually use king pillows in the king room make it worse. I had them stacked like a 3x3 from In and Out burger and my head was still close to the mattress with the pillows curling up to cover my ears... terrible. Despite Pillowgate, this hotel was pretty good. They have a decent restaurant/bar in the lobby, a concierge lounge for Platinum and up members, and a hotel shuttle. The lounge had breakfast and evening snacks which was nice. And coffee, water, and soda pop all day long (till they close at 10p). The bed was comfortable and the shower felt like someone put a grate on a fire hydrant, which was a refreshing change from the trickle I've experienced. in many hotel... and the showers in those hotels was weak too. I'd stay here again if I needed to be close to BWI. The staff is friendly and the rooms are nice, although not the most modern. I'd make this 5 stars if they had better pillows!