Our family stayed overnight here to attend a family member's funeral. We arrived in the late…read moreevening after a long drive. The facilities were clean and neat from the lobby to the room we stayed in. Most importantly, the customer service was excellent. Our reservation for 4 adults was booked through a 3rd party which was promptly found and our check-in was quick. We enjoyed the complimentary cookies and water after our late night arrival! When the first room did not meet our expectations, we received prompt and efficient service with a sincere apology and an immediate "fix" from the Assistant General Manager, Darius Mullen! He even took time to converse with our daughter, that it was busy because of Hampton's graduation, and their common interest in the area. When we needed an additional towel the next morning-before Housekeeping had started, Mr. Mullen came through. When we checked out, Mr. Mullen extended thanks and invited us back! He could have, like other experiences we've had with "chain hotels", treated us with mundane business service, but he was genuinely interested in making sure we had a pleasant stay-no matter that it was just overnight! His assistance gave us a sense of calm after a long drive side a sad occasion. We hope Mr. Darius Mullen receives this review.

} I had an extremely disappointing experience with a…read morereservation associated with this Hampton Inn location. I booked a two-night stay on April 14 at approximately 10:00 a.m. for a work trip. Due to my work event being canceled, I canceled the reservation the same evening around 8:00 p.m.--within hours of booking. Despite this, I was charged a $169 cancellation fee, which is more than the cost of a single night. I was told this was "policy," and my request to reduce the fee was denied. Even more concerning, I was refused the opportunity to speak with a manager. Charging such a high cancellation fee within the same day of booking--especially under these circumstances--is unreasonable. The lack of customer support and refusal to escalate the issue made this one of the worst service experiences I've had. I strongly caution others about booking through their third-party reservation partners, as you may be subject to excessive fees and no meaningful customer support

We had to stay here for a little over a week due to our house flooding. Our insurance company gave…read moreus the options of this place and one other one. We opted for this one due to it having the kitchenette. We're a family of 6 so it only seemed more reasonable and reliable. The place itself wasn't bad. Yes, there may be some deug activity within the area. I never saw it, however did smell some marijuana in the hallway the first night. Whatever, not a huge deal. The rooms are a little small but again, not a big deal we were mainly spending the evenings/nights there. Here were my big issues. We were told that we wouldn't have to bring anything for the kitchenette except food. Great, awesome. Our stuff was packed and put in a PODs system while our house got fixed. The first night we were there we asked for dishes and pots/pans. We were told they'd get that for us. We got tired of waiting and ended up going out to eat. The next day we asked 3 more times, only to be told they didn't have enough. I finally went out and bought pots/pans and plates, forks, spoons, etc. Money we weren't even supposed to be spending because you know, they were supposed to supply that. Had we known that from the beginning we would have just bought our own from home before it got packed up. They did NOT let us know that there was a trash room. So our trash for the first 4 days was piling up. We're a family of 6 so of course there's going to be trash. The rooms were not cleaned the entire time we were there. The towels didn't even get changed out until the day before we checked out only because we got tired of waiting and ended up going to ask for new ones. We have a younger child and sometimes he can get a bit messy so trying to pick up crumbs off the floor because they never actually cleaned the floors while we were there was interesting. I ended up going out and buying clorox wipes so I could wipe down the counters, tub, sink, toilet, etc. I want to stress that our expectations aren't that high. We're a military family, we're used to being in hotels/motels. We're used to extended stays before or after moves. This is legit stuff were used to. We just were expecting a little more than what we received. All in all, the staff is nice and polite. The rooms aren't horrible. Just bring your own stuff when staying here.

I give them a zero! Horrible staff don't know how to mind their own business. Maintenance walks…read morearound and reports back to them about anybody doing anything in parking lot. They are very noisy. They try to charge you for stupid stuff. People that have pets beware there fee is ridiculous!

I have to re write a review I have been to this hotel SO MANY times but I want to make SURE Hilton…read moreknows that you have quality people working this bar/restaurant. Paul the bartender has always been BEYOND outstanding with customer service it baffles my mind when I go to other Hilton properties. They need to learn from this dude. This guy not only has customer service but he is personable and makes everyone at the establishment feel welcomed. @Hilton please recognize !!!

I come here every year for the Charm City Countdown New Years Eve Celebration…read more Its a lively event and everyone is extremely happy. The staff put a lot of work into this event to assure that everyone has a great time. The entire hotel is converted into various entertainment areas. They have a DJ, a band, Karaoke, Country music etc., there is something for everyone. Charm City Countdown have a different theme each year but its not mandatory. They have an extensive food menu and various drink specials and speciality drinks. The best part is, when the party is over you take the elevator to your room. The event is safe and well organized.

I had a good stay at this hotel and would definitely consider coming back. The room was clean,…read morecomfortable, and quiet, which goes a long way when you're traveling. The bed was comfortable, the heater (winter time stay) worked well, and check-in was smooth with friendly staff who handled my check-in smoothly. Now, I did get there late at night so there was no waiting. One big plus I will comment on is the free breakfast, which was convenient and a nice way to start the day without having to leave the hotel. The location is also a strong point, as it's within close proximity to the mall and the casino, which makes it easy to walk or take a quick drive. I didn't use the free shuttle service but it is available. Overall, this is a reliable hotel that delivers what you expect. Comfortable, convenient, and good value.

Firstly, this was a pitstop because our flight out of BWI was canceled. It was last minute and…read morehaphazard. It turned out amazing though because the hotel has a pool, and my family had it all to themselves. They had an absolute blast. Secondly, there is a free laundry room which was great because we had only pajamas, and I anted to get our clothes clean before another whole day of travel. Thirdly, the breakfast is really above and beyond. Last but most important: The service was 15 out of 10. Diamond was stellar, kind, generous, and such a hard worker. I haven't had such excellent service in a long time.

I was here for a Christmas party event. The tickets were $25 per person. I was very disappointed…read more with the food that was served. While this event was held for seniors. The menu that was selected was very unhealthy. The fried chicken was highly salty. I actually had to pull off the skin to even tolerate it. It was lukewarm. They served canned vegetables. Not that I was expecting fresh but it could have at least been frozen. Some kind of spaghetti pasta and the potato salad was horrible. Come to find out when speaking to someone at our table they indicated the food was not catered but cooked by the members of the Elks club. While they did have raffles & a band. The food was a huge disappointment. Not having any concerns of people health issues. I feel sorry for you if you had hypertension. Everything on that menu were geared to make it worse. Not better. Definitely not worth my $25.00 this was a one and done.

I've been here for a number of their Sunday am breakfasts and also a few of their weekly dinners…read more The food is reasonable priced and always very good. The place is always clean and the people are nice and helpful.

If l could give it a -0 l would... the rooms are dated they have phone plugs... not usb.. the pool…read more(the only reason l used this hotel) disgustingly filthy! They had a huge gathering of people. Apparently a family reunion.. so if you know your gonna have SO many people stay perhaps you should have the breakfast ready, prepare for the crowd. It reminded me of the all you can eat crab places where people crowd around until they put some out and then it the fight to tongs grabbing every last piece... . Gross. Everything was dirty the floors were sticky as you walk... walked into the gym... looked good until you actually approach the equipment. All broken. What a poor excuse of a hotel. It's not " you get what you pay for" cause it was pretty expensive for this "shit hole of a place". I want a refund!!!!

For starters the elevators did not work which was not posted on the website. This lead to my family…read moreand I walking so many stairs, which by the way smelt like mariguana, even though there is a no smoking policy!!!!!! Next I am not a big breakfast complainer but the breakfast at this hotel was COLD!!!! So if you and your family plan on going vacation near this área I DO NOT RECOMMEND THIS HOTEL!!!!!!

This hotel is a complete scam. They state that they have a shuttle to take you to BWI. In fact, the…read moreshuttle only runs very limited hours including no shuttle noon-2pm, and none from 10pm-7am. If your fight is during those hours, you will be totally trapped because Ubers will not come and get you typically because it is such a short fare. Hotel makes VERY misleading representations about its shuttle services.

This is a nice hotel. It is close to BWI airport. They have a free shuttle that can take you to the…read moreairport. Shuttle runs every 30 minutes. The gym was sufficient to get in a good workout that included weightlifting and cardio. I did not swim but the pool felt warm. The rooms were nice and spacious. The staff was helpful. If I need to stay by BWI airport again then I will probably stay here again.

My family (wife, two young sons and one teenage son) came and stayed in early January, 2025. This…read morehotel was very easy to find as it was right off the highway. The parking lot was well-lit and overall had a very safe feel to it with a lot of convenient parking available. As it is located directly across the street from Arundel Mills Mall, it is very close to entertainment, shopping and a vast array of restaurants to satisfy almost any palete. Upon walking in to the beautifully decorated and clean lobby, we were met by a very welcoming and friendly front-desk employee who was eager to assist us with our reservation. The luggage cart was readily available, clean and well maintained and handled our luggage with ease. As we arrived at Room 304, the key-card worked flawlessly the first time (and every time throughout the entire 3-night stay). When we first walked in, it was obvious that the house-keeping staff at this hotel takes their jobs very seriously, as the room was emaculately cleaned and well stocked with all toiletries, towels, coffee, tea, linens, and waste-paper liners. Also, I was pleasantly surprised that the water pressure was as strong as it was in the sink and shower as we were staying on the third floor. The in-room entertainment center was very easy and intuitive. Connecting our personal streaming services was easy to do to keep the kiddos entertained between adventures away from the hotel. Plus, on the mornings before leaving for our daily adventures in the immediate area, we indulged in the delicious breakfast that offered a wide variety of breakfast foods. The only gripe that I really have with this hotel was the indoor pool area. My youngest two sons were looking forward to using the facilities during the entire drive up to Maryland, and while they did, in fact, have a great time in the pool and spa, my wife and I were overly concerned during their entire activity due to the material that was used to make the pool deck, tile. It was extremely slippery, and I almost fell multiple times despite walking very carefully. Luckily, noone in my party was injured. Further, the spa, while nice and hot (100º F water according to my Apple Watch), the jets in the spa were inoperable during our visit, so it felt more like I was sitting in a chorinated bath rather than a hot tub. Even with all that, when we arrived at the pool there were only 5 towels available on the rack. As we were drying off and getting ready to return to our room, another couple arrived, and I warned them of the danger of the slippery surfaces and informed them that I would alert the front desk employee of the lack of available towels. Upon hearing the news, the front-desk attendant was very apologetic and accommodating, immediately getting up to correct the problem. Despite the pool area, I would 100% recommend this hotel to any traveler passing through Hanover, MD.

Carpet in room was old on dingy, stained with black spots. Matress cover didn't stay on, kept…read morecoming off in middle of the night. Bathroom had no meaningful exhaust fan so it got super steamy and wet everywhere. Chairs in lobby run down and frayed fabric everywhere. Lobby printer did not work. Towel service/house keeping in rooms is not every day so the wet atmosphere in the bathrooms is extra gross. On the positive side, the staff were nice and friendly but we won't be staying here again.

What's long and flat and sucks? The Shark-Ninja Under-Appliance Vacuum wand comes to mind, but I'm…read moretalking about the pillows in this BWI Airport Marriott. Man... the are some of the worst and the fact they actually use king pillows in the king room make it worse. I had them stacked like a 3x3 from In and Out burger and my head was still close to the mattress with the pillows curling up to cover my ears... terrible. Despite Pillowgate, this hotel was pretty good. They have a decent restaurant/bar in the lobby, a concierge lounge for Platinum and up members, and a hotel shuttle. The lounge had breakfast and evening snacks which was nice. And coffee, water, and soda pop all day long (till they close at 10p). The bed was comfortable and the shower felt like someone put a grate on a fire hydrant, which was a refreshing change from the trickle I've experienced. in many hotel... and the showers in those hotels was weak too. I'd stay here again if I needed to be close to BWI. The staff is friendly and the rooms are nice, although not the most modern. I'd make this 5 stars if they had better pillows!

The hotel is a solid 3.0. The WiFi took forever and my hotel room door malfunctions…read more The room is large and has a big bathroom and shower. No ice maker on top floor. Check in was mobile and the staff at front desk were chatty and pleasant. I'm a Marriott guy. Platinum for life 2,000+ stays in 20 years. I'm a huge fan of good customer service.