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BWI Airport Marriott

3.1 (120 reviews)
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Bar area
Gary F.

The people were fabulous, the food was tasty, the bar service was good but the rooms were a bit tired. This property seems a bit dated and simply misses the mark a bit with room quality/comfort. In addition to needing a refresh, there were little things that were just small annoyances...there was no trash can in the bathroom, the door lock required you to manually push it back in...those sorts of things. It is very convenient to the airport and the shuttle drop off worked well. I likely will stay there again simply because it is so convenient.

Many stains on the carpet
Lisa W.

This is literally the worst Marriott property I have ever stayed at. It was filthy and needs repairs and updates. I find it interesting that the Marriott app doesn't allow reviews from their frequent flyers. I would skip this hotel.

Buffet breakfast
Tanya M.

My sister and I stayed here while in town for a wedding. Great location and not too far from the airport. They even have a shuttle available to and and from airport. We enjoyed our time here and the service was great. I do want to give a special shout out to Mary in the dining area. She was so sweet! She offered to pour my coffee and gave me directions as to where items were placed on my table as she saw that I was alone while my sister was getting some stuff at the buffet area. I truly appreciated her awareness to my circumstances and she just really helped me to feel welcomed and understood especially for the morning rush. They have a great lobby bar & restaurant where we enjoyed nightly drinks and snacks. We would gladly stay here again if we come back to Baltimore.

Exterior
Derrick G.

This is a very good hotel, located just over a mile from BWI airport. The hotel is extremely clean and has a lot on the premises. The hotel has a great bar and restaurant, and the rooms are very comfortable and spacious. The staff were extremely friendly at check-in and check-out. The only drawback was I wanted to use the pool in the morning before departing, but they had swim classes going on at the hotel pool for approximately two hours, and I wasn't able to swim. Overall, it's a good hotel, especially if you need to get to and from BWI airport.

Drink and sticker left on floor
Shaquanda M.

So there were a number of things that just didn't like. One or two things I can let go but more than that just isn't right. 1. Checked my bathroom and I thought there was a bug crawling on the picture above the toilet. Well it wasn't crawling it was dead smashed into the picture. 2. Checked the beds and there was a pure leaf drink and a sticker left in between the nightstand and bed. 3. The rooms were not clean, hair was on my soap dish and all in the shower. Others people hair being left behind makes my skin crawl. 4. There were no wash cloths to shower. 5. Restaurant rang my order up wrong and brought me the wrong food. It just wasn't a good experience at all. The folks at he front desk seem nice though but rooms were not up to par as a Marriott should be.

This was after "water" ran for a bit. No this is not a third world bathroom.

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3 months ago

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4 months ago

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6 months ago

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14 days ago

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5 months ago

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10 months ago

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9 months ago

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2 years ago

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2 years ago

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1 year ago

The breakfast buffet was marvelous. There's no better way to spend a quiet weekend morning with friends and family.

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3 years ago

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2 years ago

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4 years ago

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1 year ago

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3 years ago

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5 years ago

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3 years ago

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2 years ago

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3 years ago

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9 years ago

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5 years ago

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3 years ago

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4 years ago

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2 years ago

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8 years ago

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7 years ago

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9 years ago

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Page 1 of 3

Ask the Community - BWI Airport Marriott

Review Highlights - BWI Airport Marriott

We arrived on an early flight, and arrived at the hotel around 9am hoping to get an early check-in for at least 1.

Mentioned in 2 reviews

Read more highlights

Fairfield by Marriott Inn & Suites Baltimore BWI Airport

Fairfield by Marriott Inn & Suites Baltimore BWI Airport

(60 reviews)

$$

We've stayed here serval times over the past few years and always a pleasant experience. Front desk…read morestaff are welcoming and efficient. Lobby is well kept and this year still has the tastefully chosen Christmas decorations on display. Room was immaculate and quiet. Parking area is sufficient and well lit. Breakfast Buffet well presented, but they could use a bagel slicer and the quality of the coffee left much to be desired.

On April the 4th, 2026 my wife and I had a reservation at Towneplace Suites by Marriott Arundel…read moreMills. The stay was for my daughter's birthday, in which she and some friends would be staying there overnight, only 1 night. After we checked in we went up to see the room and it did not look as advertised online. The room also had an odor but as we continued to go through the room my daughter called and informed us that the majority of the party cancelled. We immediately went to the front desk after staying all of 5 minutes in the room. The manager who checked us in named John Khalil got upset when we told him we no longer needed the room and asked to be refunded. We paid $240 dollars for the one night as well as an additional $100 dollars for a security deposit that was not stated until we arrived. John Khalil the manager stated he would not give us a refund and if we called to dispute the charge he would deny it since it is at his discretion. Mr. Khalil was very rude so I asked for the information to hotel customer service. We soon left and the following morning we noticed we were charged an additional $240 dollars. We also reached out to Marriott to file a complaint only to find this is owner franchised Very disappointed.

Hilton Garden Inn BWI Airport

Hilton Garden Inn BWI Airport

(90 reviews)

$$

I stayed in Room 534 this time. Don't stay on this side of the building if you are a light sleeper,…read moreif you have a choice. The noise started at about 2 AM. I could hear "beep, beep, beep" from outside as some industrial vehicles backed up or whatever they were doing. I finally fell back to sleep, from exhaustion, about 3;30AM. The noise never abated, a downer. The sleep interruption defeated the purpose of my stay. I was catching an early flight and didn't want to be tired by getting up at the crack of dawn. Instead I had a miserable sleep night here. Your sleep may not be interrupted if you are on one of the other 3 sides of the hotel. The shower in 534 was nice, a walk-in no tub, with good water pressure.Breakfast starts at 6AM. The service was fast and the food was good. The rooms still have a mini refrigerator & microwave.

I stayed at Hilton Garden Inn BWI Airport for a day while waiting for a few other people in my…read moregroup after flying into BWI. While I found the room to be decent, I found the hotel to lack proper amenities. First, when we arrived at BWI, we called the hotel for the "free shuttle" to the hotel. The staff was borderline rude and not so communicative. They just told us to go wait at certain door (and not the hotel pickup location at the airport). I came to find out later that their shuttle was broken, so the hotel ended up booking individual Lyft ride for everyone of their single guest to/from the hotel. So, when this was not properly communicated clearly to customers, it caused a lot of confusion when trying to find out where to get on a vehicle/what to look for when trying to get to the hotel. This should be communicated more clearly. Second, the communications from the hotel had been horrible. Staff who picked up the phone (before arrival and at time of check in) had been rude. there was no introduction of their name and the hotel's name. It was more like Hello...what are you calling us for sense of feeling! Third, I asked for specific check in instruction as my checkin timeline was a little weird due to the redeye flight I was taking. I was told they would take care of it and I was taken care of...but right before my flight took off to BWI, I had an inkling feeling, so I called the hotel to confirm my stay and ability to check in. Turned out, nothing about my communications was relayed to the team and if I hadn't called ahead before my flight again, they would likely cancel my accommodation. What a disaster. Lastly, the hotel lacked proper amenities. There was no restaurant operating and the hotel area wasn't really walkable, so it was hard to get some food...you'd have to do ubereats/doordash things to get food to you. Personally, I picked this hotel because of the credit card features and the hotel status I had with Hilton. But, if I had a choice, I would personally check out other hotels first.

Homewood Suites by Hilton Baltimore-BWI Airport - Meeting Room

Homewood Suites by Hilton Baltimore-BWI Airport

(66 reviews)

$$

The staff was friendly, and I did enjoy a quiet atmosphere at night, which made for restful sleep…read more If this had been a one-night, last-minute stay, I might have let some things slide. But after staying two nights and three days, I feel it's important to share some concerns that future guests--and management--should be aware of. 1. The Beds: Easily the biggest issue. The beds were incredibly uncomfortable--so firm it felt like sleeping on plywood. I woke up sore each day and actually had to take medication to deal with the stiffness. Even after returning home, the soreness lingered. 2. Misleading Info About the Pool: The indoor pool was a key reason we chose this hotel, especially with my kids having a nearby ball tournament. Unfortunately, the pool was closed, and there was no mention of this on the website, during booking, or at check-in. The kids were really disappointed, and so was I. 3. Cleanliness of the Bathroom: There were visible stains on the wall and baseboards near the toilet--looked like urine splatter. Also, the toilet paper was incredibly rough. Honestly, it felt like sandpaper. 4. Bathtub Issues: The tub had a constant drip and looked like it had been DIY-patched with multiple types of paint and caulk. It looked grimy and poorly maintained. 5. Shower Steam Problem: After showering, the bathroom ceiling would turn brown from the steam--definitely not something you want to see when you're trying to feel clean. 6. Lack of Amenities: No ice machines or vending machines. The only option was an overpriced shop in the lobby. 7. Cold and Repetitive Breakfast: Breakfast was mediocre at best--served cold, and they ran out of the main protein (pork for the breakfast burritos) on Saturday. My kids said the exact same menu and issues happened again Sunday. 8. Exterior Door Access Issues: The rear entrance (near our room) stopped accepting our key card the morning we checked out--around 8 a.m., well before checkout time. It was frustrating having to walk all the way around the building just to get back in after loading the car. With a little more attention to maintenance, cleanliness, and communication, this hotel could offer a much better guest experience. Until then, I can't recommend it for extended stays.

First let me say some of the front desk staff (Joanne and Wes), culinary and housekeeping crew are…read moreamazing. My son and I are transitioning to another state and decided to stay with a Hilton brand property as a Hilton Honors member. Upon entry the hotel is very dated, the rooms are comfortable yet renovation. The air conditioning through out the hotel doesn't work so rooms are hot unless opening windows, of which didn't work. There is no business center or pool as previously advertised! The pool is being "repaired" this has been over a year like the air conditioning! Lastly, make sure to keep your reservation to ensure you aren't charged incorrectly as there seems to be a problem in their in house billing department. My card was attempted overnight 5 times when it was locked. Normal hotel protocol is to try once maybe twice then address guests in the morning, I however was called by front desk at 1 am! I would not recommend.

The Westin Baltimore Washington Airport - BWI

The Westin Baltimore Washington Airport - BWI

(172 reviews)

$$

I called the front desk when the shuttle driver wasn't answering to ask if the shuttle was at or on…read morethe way the airport. I explained to the operator that I was waiting at the upper level at door 15 (as instructed before I left Baltimore) and couldn't reach a driver when I called for the shuttle. He then ignored what I said and asked if I was in the right place and tried to call for a shuttle. I explained that I already tried to call the shuttle and was calling the hotel front desk to reach someone, but he cut me off again and repeated that I should be at upper level at door 15. I stated, again, that I was where I needed to be and already tried to call the shuttle before he finally said "The shuttle already left." Whoever was the phone operator at this hotel at 11/28/25 around 8:30pm was unprofessional and needs phone training. This whole interaction could have been less confusing if the operator actively listened and didn't cut me off.

We stayed at The Westin for a wedding hosted at the hotel, and everything about the evening was…read morewonderful. The space was elegant, the event ran smoothly, and we felt well taken care of throughout. One of the biggest highlights? It's a truly dog-friendly hotel. They don't limit breeds or weight, which made traveling with our pup stress-free. She was cozy and content during our stay--clearly just as happy as we were. Another bonus: there are tons of great restaurants nearby. We ordered in and enjoyed a relaxing evening without having to venture far. Whether you're attending a special event or just passing through with your furry companion, The Westin makes it easy to feel at home.

BWI Airport Marriott - hotels - Updated May 2026

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