I really appreciate this pharmacy, so much great people Pablo is a great person besides him…read moreeverybody is great they do work with you and understand on your needs

Love this pharmacy. The staff is always so pleasant & the pharmacist is eager to help, I had a…read moreproblem with my medicine not being covered and the pharmacist spoke with my doc and they worked it out for me. Thanks again Hallmark for caring!

I love Walgreens and so I usually always go to Duane reade but I had so many terrible experiences…read morehere with the pharmacy that I had to stop sending my medications here for pickup. Now, I come here once a year for vaccines but what's the point of an appointment? I scheduled an appointment but had to wait almost an hour. It's like this all the time. 1 star for the pharmacy, but I'd say 3 stars for the retail team so I give them 2 stars overall. The retail team is hit or miss.

Update: 3/24/25 Now that RiteAid is closed, most of the…read morecustomers getting meds from there are now at Duane Reade. They are always understaffed and the people working the drop off/pick up area are also answering the phones. You would think logic would prevail and they would have more staff that can handle the community. Most times the line is down the aisle waiting while staff ignore the line. It's terrible and always getting worse

After many lousy experiences at CVS and other big box drug stores, I switched to Express Lane…read morePharmacy and never looked back. A small family owned drug store, Express Lane offers personalized service, reasonable pricing, and free fast delivery citywide. Their pharmacist (Lev) is so knowledgeable, patient and kind. He's helped me out many times with confusing paperwork for family members. Their RX pricing compares favorably with other pharmacies too. A true gem in the big city!

When I moved to NYC, I was shocked by pharmacists at CVS because they act like robots, they show no…read moreempathy and they show you that they don't care. I discovered Xpress Lane Pharmacy and loved the founder And his team because they listen to your needs and advise properly.

This is my to go CVS and it has been here for a very long time…read more They just reorganized the store and unfortunately as a sign of the times, a lot of stuff is locked in glass cases. So you have to ask for a store associate to help you unlock the items you want. The positive side to that's is that there seems to be more room in the aisles now. There's also a phamarcy here and I believe they are either open late or they are 24 hours just like the store. Pretty tycpical CVS otherwise as far as what's available. The staff is friendly for the most part.

The worst of the worst pharmacy ever the staff was very rude. I went to pick up my medicine, the…read moreoverweight lady with sherry Blossom tattoo on her arm, extremely rude. Seems like someone forced her to work there. Don't waste your time here.

Seriously, this is the pharmacy that a sick person's dreams are made of. I have been chronically…read moreill since birth (37 years...) with a rare autoimmune disease, and I have absolutely HAD IT with all of these chain pharmacies treating me like a number. As one could imagine, I take a ton of different types of medications, and as a result, I have a lot of experience trying to navigate through the healthcare system. In addition, I have a 15-year career working in healthcare administration in NYC, so I have seen every ugly aspect of the industry known to man. As my health has declined with age, it has become increasingly difficult to manage my life, but what makes it worse is constantly having to argue with pharmacies/pharmacists about filling routine prescriptions. If it's not one thing, it's something else: opening late/closing early, losing scripts, overcharging, and just generally making the patient feel like they are a giant inconvenience, simply for trying to get well. This is not the case at The Chemist Shop. I started seeing a new doctor in the fall, and he would only send his prescriptions to this pharmacy. At first, I thought it was kind of annoying to impose that on the patient, especially since The Chemist Shop isn't in my neighborhood (I live on the UES and I am disabled, so I imagined having to trek down to midtown every month for one or two medications, rather than going to the Duane Reade at the corner of my block). But then I learned that they deliver to me, which doesn't make sense (lol), but it definitely changed my tune immediately. Next: everyone I've ever spoken to here is really freaking nice. Like sincerely nice. I hope I have their names right, but Nicolette and Steven have been two pharmacists that I've worked with several times, and unlike any chain I've had the displeasure of dealing with recently, the employees at The Chemist Shop actually care about what the hell they are doing. Over the past few years, I've started to run into a lot of issues at my local Duane Reade, where the pharmacists would implement their own internal rules and guidelines about what THEY felt was best for the patient, regularly overriding the prescriptions written by my actual physicians. it's absolute BS and has frequently caused unecessary barriers to my care. In addition to my underlying condition, I have had multiple unrelated health issues since January, which required a lengthy hospitalization, multiple surgeries, and a grueling recovery process that I'm still chipping away at. I can say with full confidence that if I had been getting my prescriptions sent to Duane Reade that it would have been an absolute nightmare. Instead, I decided to stay with The Chemist Shop and even asked some of my other providers to start sending scrips there instead, and the attention to detail and customer service have been unmatched. Another issue that I face at chain pharmacies is the general lack of interest in thinking outside the box or basic problem-solving. There is almost no patient support, let alone actual patient advocacy. Again, not the case at The Chemist Shop. At DR and CVS, I have had prescriptions immediately rejected when the insurance didn't want to pay or when the computer produced an error. No call from the store, just radio silence (and no filled prescription...). I'm constantly having to hunt down medications, wait on endless holds, and don't even get me started on the lack of accountability. It doesn't even matter anymore if you remember who you spoke with when you were given the wrong information. The person you name is mysteriously always off the day you cite their existence, and as if that's not unprofessional enough, they are also almost always trashed by the clerk standing in front of you. I can't even call it a breakdown in communication, because that implies that there was an existence of communication in the first place. At The Chemist Shop, when an issue arises, they WANT TO FIX IT. They will offer to call your doctor if they have questions; they will look into the price of a medication if your insurance won't cover it; and they realize that the last thing anyone wants is to be sick, so they seem to try to carry the burden wherever they can. IMAGINE THAT. As I'm writing this, I realize how ridiculously over-the-top this review is, but when you've been screwed with for decades by people who are literally employed to HELP OTHER PEOPLE, it's insanely refreshing when you come across a business that understands that a little goes a really long way, especially when you feel like shit. So if you are as disgusted as I am by the direction our healthcare system has gone in and are looking for a reliable place to get your meds, you'd be crazy not to try this place out. I promise - the only thing you'll really have to worry about is focusing on getting better.

Didn't loose one pound on their version of Tirzepitide after thousands of dollars. Started with a…read moredifferent pharmacy now down 10 pounds.

Excellent, pharmacist is beyond helpful and kind, always assisting…read more Prices are great!

Highest praise to the pharmacist; kind, helpful, knowledgeable, always willing to help. Igor the…read moreGreat!

I needed to pick up prescriptions late in the day yesterday but got stuck late at physical therapy…read more Metro Scripts closed at 6pm & delivered my scripts to me at PT. Metro Scripts goes above & beyond time & again.

We are CVS defectors who found a refuge at Metro Scripts. Yaffa is what a pharmacist should be:…read moreattentive, thoughtful and professional. She has helped me in many ways. She goes above and beyond to help me get the scripts. She calls me if the script is delayed. She calls other pharmacists to get the meds if she cannot fill it in time. The phone is always answered by a human being. Today, she helped me get a script and called my insurance company to get support. Ultimately, she got it done. After being abused and ignored at CVS for way too long- I hope that others joined the CVS exodus and run, don't walk across the street to Metro Scripts

This is an EXCELLENT pharmacy! I switched over to them while temporarily living in Rego Park but…read morenow even being back in Brooklyn I still use this pharmacy! Arthur is an exceptional pharmacist and will very kindly answer all your questions. Unlike those big chain pharmacies that could give two shits if something happens, this pharmacy has bent over backwards to make sure I have my medicine (which is beyond important as I am a type 1 diabetic). I highly recommend using this pharmacy; also, keep in mind, they deliver so even if you aren't in Rego Park, you can have your meds delivered which is totally worth it!

One of the best all-around thank you so so much! You will not find better pharmacy or better…read morepharmacist in New York City. Thank you again so much Arthur and the whole staff! Fahrije Farrah

Pharmacy on the phone can be a rude experience. Asked why my refill is always days late. Response…read morewas: Do you get text alerts? I said "yes". She said: You will get an alert when it is ready and hung up. CVS is just on the next block...that prescription will now go there.

I took two buses and about an hour to arrive at this location so I could return a Starlink internet…read moredevice. I arrived at the location to hear that they did not print out shipping labels and I had to rewrap the open package myself. I thought it was a little weird they had no way to print a return shipping label (pdf file) and I had to purchase tape and rewrap the open package. I left the store hoping to find a place to print my return shipping package. After walking around the neighborhood, I realized that I needed to use my phone to locate a place to print the label. While walking to the nearest Staples, I realized that the pdf file I wanted to print was printable from any computer. Have you ever heard of a computer that could not print a pdf file? Me neither. I realized I had been lied to and consequently had to walk 13 blocks on a warm summer day to Staples. While on the way to Staples, I ran across a small business that was a Fedex shipping and printing center. I went in and was told to send my pdf file to the email address printed on the piece of paper in front of me. I was then handed a spoll of tape and told to wrap the package. When I had trouble with the package, the employee said he would help. He wrapped the package and printed the label. I left the business happy to have received what I should have gotten from the get go. Walgreens should hire better people. I am shocked at the bad customer service.

I got both my vaccine (mid 2021) and booster here (early 2022). I was happy with Alex the…read morepharmacist. The other day (a Saturday), I went in for a PCR test. I was told that I'd get my results the next day in an email from the lab my sample gets sent to. Turns out, the lab is closed on Sundays. There's no way Alex didn't know that. I called the lab today (Tuesday) and they still don't have my sample because they use UPS and it could take a few business days. Alex should have been honest and said it could take a few days, If I had known that, I would have gone to a big-name pharmacy to get results same day. I won't be coming here anymore.

This place is such a quality place that I didn't know needed to experience. They are pretty…read moreauthentic and caring group of people. If someone prescribes you something ridiculous when there's a generic drug they will get it for you...they see the urgency of someones medicine they may help deliver it to you...beats any big box drug store. Support local, support Bowen Chemists.