After WW's comeback and boasting of production resuming, I (a repeat customer originally with a…read morefaulty firearm) have over the past months tried to contact customer service/sales/anyone with product inquiries with zero replies. The chat feature on their site took me to someone whose 1st language is not English who assured me that my inquiry would be channeled to right person...who did not reply either. If you have a WW firearm or thinking about buying one, pray that you will never need their customer service as there is no one there willing to talk to you.

My go-to place for all weapon related needs. Shooting range is excellent. WW professionals make the…read moreweapon purchase as smooth as possible. The gold standard is their customer service and staff. Very knowledgeable and friendly. They offer a consistent supply of various Windham Weaponry models for sale. These are all quality weapons, Maine-made, and excellent. I am a frequent customer After spending thousands here, I was treated very poorly by a young g staff member. Though the manager tried to make it right, I could never get comfortable again going baby in there. Customer service is important. I'm no longer a customer.

Going to another store in the area brought us to Cabela's to waste some time. If you have ever been…read moreto a Cabela's it's kinda what you'd expect just not quite as over the top as some of the extremely large locations. Anything outdoors wise and hunting/fishing it is a solid option. Likely paying more than some other avenues of buying the items, but maybe you can get lucky with a sale. They have staff as soon as you enter trying to sell you on being a member and what not, annoying but can walk past them. It was nice enough to browse for awhile and waste time. Despite not being the largest Cabela's it is still very large. Also for yourself or if you have young ones seeing the animal displays is a great reason to stop by as well. I suspect the quality here has gone down in some part back when Bass Pro Shops acquired Cabela's considering they were the biggest competition of each other. Leading to a worse deal for us the consumers. Potential to be a favorite store for some!

Where is a zero when you need one. I went to buy a simple rifle and showed my property tax issued…read moreby the town of kennebunkport, plus a fishing license. I am sorry to say but the staff at the hunting section in Scarborough Maine need to pass a simple IQ test prior to being hired. We'll get to that in a second. They simply cant read a government issued form and they also misinformed me about purchasing a handgun. Now I was told there were few people who purchased handguns there with fake ID's. I wonder what kind of background check they do. This concerns me deeply. Unknown to them I also used to work for the government at a high level. I am having the district attorney office conduct a review of all guns sold there for the past few years. If we find any violations I'll put most of these guys behind bars. Stop shopping there.

Had a couple of nagging issues with a Beretta 686 that I've put about 10k shells through. Barrel…read moreselector with a mind of its own, and an inertia block ghost. Local 'smith looked (twice) and basically told me it was me and not the gun. And here's the bill. Luckily I am relatively local to the Maine shop, and called them to discuss. Before I could complete the problem description Kelly was finishing my sentences. Got it up to them for repair and went with a full tune up, since it was going to be in pieces on the bench to fix the inertia block. Great service, good turn-around. Pleasure to work with people who respect the guns, their profession, and their customers. Can't speak highly enough about the experience. Based on a limited sample, the work (barrel selector) looks spot on. Haven't gotten out to the SC course yet to exercise the inertia block work, but what I'm seeing so far tells me to expect the same. If you have a Beretta that needs work, don't waste your time with anybody else. The turn-around time can seem painful, but the work is done right, once. Thanks, Cole's. Stay in Maine and stay healthy.

UPDATE: Ms. Cole…read morereached out and proposed a solution. I really do appreciate her help on it and am satisfied with the outcome. Had I not had the initial experience, This would be a much shorter five-star rating. Based on her efforts, this company lived up to the hype that I'd heard before purchasing. Summary of my initial review: I purchased a gun that I believed to be defective, sent it back, they said it was fine but still had the same issue. There was a serious of minor inconveniences that compounded to create an overall negative experience. It was fairly pricey (at least to me), so I felt it could have gone better the first time around. Things happen, she made it right.

The range itself is fantastic. Unfortunately, the staff tend to overstep, and often appear less…read moreexperienced with firearms than the people paying to shoot. Customer service also leaves much to be desired. When I politely asked about a military discount--something many businesses choose to honor--the response I received was, 'this isn't Applebee's.' As a Purple Heart recipient, I found that dismissive and unprofessional. There are much better ways to address veterans than with sarcasm. Also for the majority of their firearm prices it's about 100-250 dollar markup from the majority of other shops in Maine.

Outstanding. Like, seriously, you can tell the people that work here are passionate about guns, and…read moresafety and all around education about guns. I did come with my cousin, who owns a few guns. So as far as renting guns from Howell's, I don't know. I do know you can. But cost, and paperwork, I don't know. Now, for my experience. First we gave our drivers license, and we had to sign a document which we scanned the QR code and initialed the appropriate areas. Then we watched a short video on gun safety. You do need to wear protective eye wear and earplugs and ear head ware too. My little ear plugs kept falling out. I have small ears. So I wore the head ear ware. We were given a lanyard that said range 2 lane 7. We went in our room and found our lane. We were the only ones there. We did rent the lane for 1 hour. You can choose whatever time you need. Between me and my cousin, an hour was plenty of time. A little about me. I'm scared of guns. I don't have arm muscles. I'm like nervous about the kick back, I mean, all the things. I did once shoot a riffle with L.L. Bean years ago. So I know a little, but not enough, and still scared. This isn't pop pop like you see on tv, this is a full blown bang bang. Bob! Oh my word. That man, you know he's passionate. He had so much patience with me, and gave such great instructions. No complicated words and gun lingo. He was just an outstanding human being. He watched me so carefully, he gave instructions on how to hold the gun. My thumbs needed to be like stacked side by side. And he would watch me shoot, then he said, okay, looks like your grip is good, but try twisting your left wrist upward a little, and I would do it, and sure enough, I shot better. I was getting a lot of kick back and my little girly arm muscles just started to fatigue, so he said, try leaning in a little with your whole upper body. I mean, everything he said just made me better and better. He was so kind in his directions, I felt so comfortable and more relaxed as I was learning and learning more. And as I changed my grip, or my stance, and making sure I lined up the 3 dots, and keep everything level, and breathe, and squeeze the trigger. I was getting better with practice and not feeling so nervous. And really, Bob just made me feel more relaxed. I had my cousin to guide me as well, and Bob, so I felt like I had a great support team during my hour. My cousin, dang, he was good. But he's been shooting guns his whole life. Highly, really, highly recommend this place for anyone who wants to try it out. Practice, but most of all learn and respect guns. Price wise. 2 people, an hour, box of bullets and 2 targets, and 2 earplugs. Like $80.00 we had our own guns, but you can rent theirs. I basically got a personal instructor, and that's priceless. Thank you all for giving me a whole new respect and education for guns. I appreciate you ALL!

I have heard that Larry past away in December, 2018. I too…read morehave been trying to track down an order by calling and faxing but have not received any response. I thought his workers would surely be in touch a few weeks later but sadly, no.

I made an order in January apparently after Larry passed away. They took my money as confirmed by…read morethe charge. I have made numerous attempts via email and phone to contact them with no response. If they are accepting payment and not responding or sending the product this is fraud. Very sad legacy for Larry since he was an outstanding asset to our community and ran a good honest business.

Great shopping experience! They are under construction, so you will have to visit two stores…read more Excellent costumer service! So many workers were asking if we needed help.

We witnessed a hit and run in the parking lot just as we arrived so we spent the first 30 minutes…read moreof our visit in the phone with police. Obviously I would never hold that against the store or let it affect their rating. However, when I went inside and explained to the greeter that a vehicle had been hit and asked if she wanted to check whether the victim was one of their employees, she said that employees typically don't park in that lot, customers do, and seemed very unconcerned. When I said I just wanted to let someone know in case the victim came inside and could she tell them that I called the police and gave them the person's license plate, the employee asked me if I wanted her to call a manager out. I was just really put off by that as this is the first point of contact for people entering the store and I just genuinely wanted to try and help. We did spend some time in the store and in the compound. I like that they have an entire section where you can customize products and gifts and have them embroidered. I haven't seen that before and I thought it was really neat. I didn't care for any of the products that they were offering at that time which qualified for the embroidery, but if that's something you're looking for, they offer it here. They also had dog items and the store is dog friendly. We brought our pup in with us but again she just didn't find any toys that were the right size or that she was interested in. The trip here was kind of a bust for us but I can see why some people might enjoy shopping here. We were told by another traveler that this is a great place to stop for deals, but I didn't see many of those either. There's a campus comprised of multiple buildings and that was a bit confusing. It also seems like it would be easier just to have everything under one roof, but that's just me personally.

Bought a gun on GunBroker from this gentleman sent payment never received a gun and did not receive…read morea refund