The range itself is fantastic. Unfortunately, the staff tend to overstep, and often appear less…read moreexperienced with firearms than the people paying to shoot. Customer service also leaves much to be desired. When I politely asked about a military discount--something many businesses choose to honor--the response I received was, 'this isn't Applebee's.' As a Purple Heart recipient, I found that dismissive and unprofessional. There are much better ways to address veterans than with sarcasm. Also for the majority of their firearm prices it's about 100-250 dollar markup from the majority of other shops in Maine.

Outstanding. Like, seriously, you can tell the people that work here are passionate about guns, and…read moresafety and all around education about guns. I did come with my cousin, who owns a few guns. So as far as renting guns from Howell's, I don't know. I do know you can. But cost, and paperwork, I don't know. Now, for my experience. First we gave our drivers license, and we had to sign a document which we scanned the QR code and initialed the appropriate areas. Then we watched a short video on gun safety. You do need to wear protective eye wear and earplugs and ear head ware too. My little ear plugs kept falling out. I have small ears. So I wore the head ear ware. We were given a lanyard that said range 2 lane 7. We went in our room and found our lane. We were the only ones there. We did rent the lane for 1 hour. You can choose whatever time you need. Between me and my cousin, an hour was plenty of time. A little about me. I'm scared of guns. I don't have arm muscles. I'm like nervous about the kick back, I mean, all the things. I did once shoot a riffle with L.L. Bean years ago. So I know a little, but not enough, and still scared. This isn't pop pop like you see on tv, this is a full blown bang bang. Bob! Oh my word. That man, you know he's passionate. He had so much patience with me, and gave such great instructions. No complicated words and gun lingo. He was just an outstanding human being. He watched me so carefully, he gave instructions on how to hold the gun. My thumbs needed to be like stacked side by side. And he would watch me shoot, then he said, okay, looks like your grip is good, but try twisting your left wrist upward a little, and I would do it, and sure enough, I shot better. I was getting a lot of kick back and my little girly arm muscles just started to fatigue, so he said, try leaning in a little with your whole upper body. I mean, everything he said just made me better and better. He was so kind in his directions, I felt so comfortable and more relaxed as I was learning and learning more. And as I changed my grip, or my stance, and making sure I lined up the 3 dots, and keep everything level, and breathe, and squeeze the trigger. I was getting better with practice and not feeling so nervous. And really, Bob just made me feel more relaxed. I had my cousin to guide me as well, and Bob, so I felt like I had a great support team during my hour. My cousin, dang, he was good. But he's been shooting guns his whole life. Highly, really, highly recommend this place for anyone who wants to try it out. Practice, but most of all learn and respect guns. Price wise. 2 people, an hour, box of bullets and 2 targets, and 2 earplugs. Like $80.00 we had our own guns, but you can rent theirs. I basically got a personal instructor, and that's priceless. Thank you all for giving me a whole new respect and education for guns. I appreciate you ALL!

I had a trigger issue with my Browning BAR. No brought it in and he looked at it right away. After…read moreseveral minutes he determined it was not something he could fix but gave me a couple of options that were helpful. He didn't even charge me a nickel! On top of that I bought some ammunition for another gun and he gave me a very nice discount on that, too! I appreciate great local businesses like this, it's the least I can do to recommend them and I wish them all great future success, which I'm sure they will be running a business like that. I'm very pleased with their service and fair prices.

I great selection of firearms at reasonable prices, as well as a good selection of AR parts. The…read morestaff is very knowledgeable and always happy to answer as many questions as you have!

Bought a gun on GunBroker from this gentleman sent payment never received a gun and did not receive…read morea refund

After WW's comeback and boasting of production resuming, I (a repeat customer originally with a…read morefaulty firearm) have over the past months tried to contact customer service/sales/anyone with product inquiries with zero replies. The chat feature on their site took me to someone whose 1st language is not English who assured me that my inquiry would be channeled to right person...who did not reply either. If you have a WW firearm or thinking about buying one, pray that you will never need their customer service as there is no one there willing to talk to you.

My go-to place for all weapon related needs. Shooting range is excellent. WW professionals make the…read moreweapon purchase as smooth as possible. The gold standard is their customer service and staff. Very knowledgeable and friendly. They offer a consistent supply of various Windham Weaponry models for sale. These are all quality weapons, Maine-made, and excellent. I am a frequent customer After spending thousands here, I was treated very poorly by a young g staff member. Though the manager tried to make it right, I could never get comfortable again going baby in there. Customer service is important. I'm no longer a customer.

Best place around for gunsmithing and gun sales…read more The owner is quite the character :-) and very knowlegable about the guns and ammo he sells. Best of all if he doesn't have what your looking for in-house, he can get it pretty quick. Cash and carry only, so go prepared as they do not accept credit cards.

Over a year ago I had a lower sent to him. For $25 bucks he takes delivery and does your background…read morecheck. He's a really nice guy and when my "instant" check didn't go through he locked up my lower and called me when I was approved. I will use him again.

I no longer have an FFL so I used this gun shop to transfer a long gun and a pistol. Fee is $25.00…read morepaper work is stupidly simple and his part was already filled out. Paul is a nice guy and knows a a lot about fire arms. I will be using him in the future :-)

Going to another store in the area brought us to Cabela's to waste some time. If you have ever been…read moreto a Cabela's it's kinda what you'd expect just not quite as over the top as some of the extremely large locations. Anything outdoors wise and hunting/fishing it is a solid option. Likely paying more than some other avenues of buying the items, but maybe you can get lucky with a sale. They have staff as soon as you enter trying to sell you on being a member and what not, annoying but can walk past them. It was nice enough to browse for awhile and waste time. Despite not being the largest Cabela's it is still very large. Also for yourself or if you have young ones seeing the animal displays is a great reason to stop by as well. I suspect the quality here has gone down in some part back when Bass Pro Shops acquired Cabela's considering they were the biggest competition of each other. Leading to a worse deal for us the consumers. Potential to be a favorite store for some!

Where is a zero when you need one. I went to buy a simple rifle and showed my property tax issued…read moreby the town of kennebunkport, plus a fishing license. I am sorry to say but the staff at the hunting section in Scarborough Maine need to pass a simple IQ test prior to being hired. We'll get to that in a second. They simply cant read a government issued form and they also misinformed me about purchasing a handgun. Now I was told there were few people who purchased handguns there with fake ID's. I wonder what kind of background check they do. This concerns me deeply. Unknown to them I also used to work for the government at a high level. I am having the district attorney office conduct a review of all guns sold there for the past few years. If we find any violations I'll put most of these guys behind bars. Stop shopping there.

FRT is the kind of arms business I'm glad I can go to. Isaac is top notch, very responsive, and it…read moregoes without saying an expert professional. Did a simple transfer, and it was very easy because of his convenient location right on the Westbrook Windham line on 302. Great bright & clean facility with lots of parking. Lots of quality weapons available, so naturally I had to look. I look forward to heading back to FRT. It's all about the customer service.

Had a couple of nagging issues with a Beretta 686 that I've put about 10k shells through. Barrel…read moreselector with a mind of its own, and an inertia block ghost. Local 'smith looked (twice) and basically told me it was me and not the gun. And here's the bill. Luckily I am relatively local to the Maine shop, and called them to discuss. Before I could complete the problem description Kelly was finishing my sentences. Got it up to them for repair and went with a full tune up, since it was going to be in pieces on the bench to fix the inertia block. Great service, good turn-around. Pleasure to work with people who respect the guns, their profession, and their customers. Can't speak highly enough about the experience. Based on a limited sample, the work (barrel selector) looks spot on. Haven't gotten out to the SC course yet to exercise the inertia block work, but what I'm seeing so far tells me to expect the same. If you have a Beretta that needs work, don't waste your time with anybody else. The turn-around time can seem painful, but the work is done right, once. Thanks, Cole's. Stay in Maine and stay healthy.

UPDATE: Ms. Cole…read morereached out and proposed a solution. I really do appreciate her help on it and am satisfied with the outcome. Had I not had the initial experience, This would be a much shorter five-star rating. Based on her efforts, this company lived up to the hype that I'd heard before purchasing. Summary of my initial review: I purchased a gun that I believed to be defective, sent it back, they said it was fine but still had the same issue. There was a serious of minor inconveniences that compounded to create an overall negative experience. It was fairly pricey (at least to me), so I felt it could have gone better the first time around. Things happen, she made it right.