After WW's comeback and boasting of production resuming, I (a repeat customer originally with a…read morefaulty firearm) have over the past months tried to contact customer service/sales/anyone with product inquiries with zero replies. The chat feature on their site took me to someone whose 1st language is not English who assured me that my inquiry would be channeled to right person...who did not reply either. If you have a WW firearm or thinking about buying one, pray that you will never need their customer service as there is no one there willing to talk to you.

My go-to place for all weapon related needs. Shooting range is excellent. WW professionals make the…read moreweapon purchase as smooth as possible. The gold standard is their customer service and staff. Very knowledgeable and friendly. They offer a consistent supply of various Windham Weaponry models for sale. These are all quality weapons, Maine-made, and excellent. I am a frequent customer After spending thousands here, I was treated very poorly by a young g staff member. Though the manager tried to make it right, I could never get comfortable again going baby in there. Customer service is important. I'm no longer a customer.

Cole Gunsmithing is the "go to" dealer for high end brand sales AND related services…read more Pedro Molinari, in Naples Fl location, is by far the most knowledgeable, competent and professional person I have ever worked with!! He guided me through the selection, fitting, purchase and after sale service process with extraordinary attention and care.

UPDATE: Ms. Cole…read morereached out and proposed a solution. I really do appreciate her help on it and am satisfied with the outcome. Had I not had the initial experience, This would be a much shorter five-star rating. Based on her efforts, this company lived up to the hype that I'd heard before purchasing. Summary of my initial review: I purchased a gun that I believed to be defective, sent it back, they said it was fine but still had the same issue. There was a serious of minor inconveniences that compounded to create an overall negative experience. It was fairly pricey (at least to me), so I felt it could have gone better the first time around. Things happen, she made it right.

The range itself is fantastic. Unfortunately, the staff tend to overstep, and often appear less…read moreexperienced with firearms than the people paying to shoot. Customer service also leaves much to be desired. When I politely asked about a military discount--something many businesses choose to honor--the response I received was, 'this isn't Applebee's.' As a Purple Heart recipient, I found that dismissive and unprofessional. There are much better ways to address veterans than with sarcasm. Also for the majority of their firearm prices it's about 100-250 dollar markup from the majority of other shops in Maine.

Outstanding. Like, seriously, you can tell the people that work here are passionate about guns, and…read moresafety and all around education about guns. I did come with my cousin, who owns a few guns. So as far as renting guns from Howell's, I don't know. I do know you can. But cost, and paperwork, I don't know. Now, for my experience. First we gave our drivers license, and we had to sign a document which we scanned the QR code and initialed the appropriate areas. Then we watched a short video on gun safety. You do need to wear protective eye wear and earplugs and ear head ware too. My little ear plugs kept falling out. I have small ears. So I wore the head ear ware. We were given a lanyard that said range 2 lane 7. We went in our room and found our lane. We were the only ones there. We did rent the lane for 1 hour. You can choose whatever time you need. Between me and my cousin, an hour was plenty of time. A little about me. I'm scared of guns. I don't have arm muscles. I'm like nervous about the kick back, I mean, all the things. I did once shoot a riffle with L.L. Bean years ago. So I know a little, but not enough, and still scared. This isn't pop pop like you see on tv, this is a full blown bang bang. Bob! Oh my word. That man, you know he's passionate. He had so much patience with me, and gave such great instructions. No complicated words and gun lingo. He was just an outstanding human being. He watched me so carefully, he gave instructions on how to hold the gun. My thumbs needed to be like stacked side by side. And he would watch me shoot, then he said, okay, looks like your grip is good, but try twisting your left wrist upward a little, and I would do it, and sure enough, I shot better. I was getting a lot of kick back and my little girly arm muscles just started to fatigue, so he said, try leaning in a little with your whole upper body. I mean, everything he said just made me better and better. He was so kind in his directions, I felt so comfortable and more relaxed as I was learning and learning more. And as I changed my grip, or my stance, and making sure I lined up the 3 dots, and keep everything level, and breathe, and squeeze the trigger. I was getting better with practice and not feeling so nervous. And really, Bob just made me feel more relaxed. I had my cousin to guide me as well, and Bob, so I felt like I had a great support team during my hour. My cousin, dang, he was good. But he's been shooting guns his whole life. Highly, really, highly recommend this place for anyone who wants to try it out. Practice, but most of all learn and respect guns. Price wise. 2 people, an hour, box of bullets and 2 targets, and 2 earplugs. Like $80.00 we had our own guns, but you can rent theirs. I basically got a personal instructor, and that's priceless. Thank you all for giving me a whole new respect and education for guns. I appreciate you ALL!

Store staff didn't acknowledge or greet us despite being only a few feet away. Small selection of…read moreitems on the floor although there were more items behind the counter. No prices listed on any of the products.

Friendly people. Know what there're talking about. Very good prices, low premiums on the coins and…read morebullion. 11/10

FRT is the kind of arms business I'm glad I can go to. Isaac is top notch, very responsive, and it…read moregoes without saying an expert professional. Did a simple transfer, and it was very easy because of his convenient location right on the Westbrook Windham line on 302. Great bright & clean facility with lots of parking. Lots of quality weapons available, so naturally I had to look. I look forward to heading back to FRT. It's all about the customer service.

had the part I needed. awesome. fast. answered my call. love them. it was such an incredible…read moreappliance experience

Bright and clean store. Called ahead, part was in stock and waiting for me! Best around!read more

I stopped in one evening before dinner at a local Resturant. The owner Tom was there helping a…read morecustomer, while the customer's son was jamming on the drums! Tom was smiling from ear to ear! Once the customer and his son was done inquiring about the drum set for sale, he turned his attention my way. I was interested in him restringing my guitars at home for my children for Christmas. I set up a time to drop them off and he assured me that he would have them done in a few days after drop-off. Tom also told me about the in-house lessons that he offers. I had a blast looking at all of the instruments on sale and talking to Tom about the local music scene! The prices are reasonable. Nice Shop with Great Customer Service!

Online scam artists....do not deal with this business online…read more Two orders unfulfilled. On February 2, 2018 and on February 14, 2018 I placed orders with Dube's Music online to purchase red Fender guitar coffee mugs via PayPal. I e-mailed Dube's Music. No reply. No product delivered. Started a PayPal dispute to recoup my money, and e-mailed Dube's Music again. Next step is to contact the BBB

We got started on the wrong foot with this company, but once we straightened things out it was…read moresmooth sailing. We are a small self-publisher and had filled two small orders for Eastern Book - both of which we invoiced, and neither of which they paid. We sent a second invoice that was also ignored, so we followed up with a telephone call. Suffice to say, once we talked to a live human being the company promptly paid the bills. I suspect the fact that we are a small publisher and did not have an account relationship with Eastern Book caused us to get lost in the shuffle. Eastern deals with hundreds of orders and ours just got lost. But everything ended well - and we would do business with Eastern Book again any time. They were very apologetic and are a good outfit to work with.