I came here for the first time today to buy 4 cheese pies for my mother (she often buys the 4 and gets 1 free from here). I saw the price written in arabic (no English -- lucky for me, I read Arabic), and it was listed as $2.00 per cheese pie. Expensive, but that's fine. I placed my order, and the owner asked me if I would like mixed cheese or just one kind of cheese -- a simple enough question. I told him "whatever tastes better".
Next thing I know, I am being charged $14.00 for these four pieces of bread with some cheese on them. I didn't want to be rude, so I paid and left without doing the math in my head. When I left the shop, I realized that $14.00 equates to $3.50 per piece of bread with cheese on it! And I was never told this "mixed cheese" would cost $1.50 more, and the price is NOT listed anywhere in the shop.
I returned and told the baker that he tricked me. Though I was upset, I did not raise my voice, and I remained polite. I told him that he did NOT tell me the price of these "mixed cheese" pies, and I was under the impression from the price on the wall that they were $2.00. This man has NO CUSTOMER SERVICE WHATSOEVER. He began to yell at me in front of the other customers!!! I was embarrassed, and I asked him to keep his voice down so we could continue to talk about this, and he told me that I was the one that cheated him. When I asked him the questions "Did you tell me that these mixed cheese pies would cost more?" and "Is the price for these more expensive pies listed anywhere?" he answered "No" both times, and still had the gall to tell me I was trying to cheat him.
He did NOT refund my money, and told me he was doing me a "favor" by giving me the difference in money and giving me the $2.00 pies while taking the other order back. He said "This is a favor -- what restaurant on earth would take food back after you have already left with it?" I don't care about other restaurants -- I was talking to HIM at that time about HIS deception in order to get more money out of me.
What was it all worth??? What was the point in making me as a customer feel bad, and yelling at me in front of everyone, when you were the one that made the error? There is NO WAY I could know those prices if that was the first time I'd been there and they are not advertised anywhere, and he KNEW THAT!! So who was cheating whom?
I will never go there again, and if you are reading this, I urge you to never go there again either. The only way this man will ever learn the importance of being FAIR and making sure the CUSTOMER is satisfied is if actions like this cause a decline in his business. He is in the SERVICE industry - and from my experience, the service he is dishing is one that I will no longer be willing to pay for (or ever consider again). read more