Fantastic service.. Great personality…read more Joby was absolutely amazing! Thank you so much!

Paid the service technician at the time of a repair. When I requested an invoice, it shows that I…read morewas overcharged over one hundred dollars. My emails to their accounting department went unanswered, they claim they didn't receive them (BS), so I called. I received an email from a manager(?), to which I responded with the information - again. Again, no response from this company going on over two months now. If you hire them, insist on an itemized invoice before you pay . Also, their service call rate seems to be higher than their competitors

I'm really happy to be writing this. It's been 11 years since I left my first review of AirWorks,…read moreand I still stand by what I said back then. I don't think you can measure a business when everything is going perfectly. You measure a business by how they handle things when it doesn't go as planned. Everything has been going great, but we recently had a little hiccup when I added a whole home water filtration system. I was a little frustrated and it took a little bit to get the right person on the phone, but I'm really happy to know that they are the same company from 11 years ago. They went above and beyond to take care of the problem. I've heard nightmare stories about other companies in the area that will install something and if there is a problem, you are on your own. I see a 1-star review from someone who was frustrated with lack of customer service. I was frustrated with this too. The AI phone interface can be frustrating, but there are good people working there who are trying to do the right thing. It just might take a little bit of patience to get the right person on the other end of the phone. I do know that they are addressing this problem. Julian is my plumber and Sam is my HVAC guy and when they come to the house it's like having old friends visit. At the end of the day, that's what keeps me coming back to them. The work is solid, the technicians are knowledgeable, and when something does come up they stand behind what they do. Eleven years later, that still says a lot about the kind of company they are. I have no hesitation to call them for some of the bigger upcoming purchases that our household needs, like a new AC unit and a tankless water heater. I am very happy with how they addressed this past issue and will be calling them in the future.

I am extremely disappointed with my experience with Air Works…read more We originally called because we were having an odor/fumes from our garage being pulled into our home through the downstairs HVAC system. That was the primary reason for the service call and the problem we specifically wanted corrected. Nick came to our home and spent a couple of hours going through the system with us. He quoted approximately $4,500, which was significantly higher than other estimates we had received. We agreed to move forward because he represented that they were going to do substantially more work, including addressing the air leakage from the garage, expanding/sealing the return area so it would not continue pulling garage air into the house, and making changes upstairs to improve airflow so so much air was not being directed into the primary bedroom. Based on those conversations, we were told the downstairs system would be properly sealed and the garage-air problem would be corrected. Unfortunately, when the technicians were finishing their work, it became apparent that the most important part of the job -- stopping air from being pulled in from the garage -- was not included on their work order. I raised the issue while the technicians were still here. They contacted Nick, and we were then told that sealing that area would be done when we eventually replaced the entire HVAC system. Replacing the entire system had never been part of our agreement or the reason we approved this $4,500 job. Had we been told beforehand that the work being proposed would not address the fumes/garage-air issue, we would not have authorized the work. The technicians who came to our home were professional, polite, and clearly trying to do the job they had been given. I actually feel badly for them because they seemed to have walked into a situation where they had not been given all of the information that had been discussed during the sales appointment. The frustrating part is that we spent a significant amount of time explaining exactly what the problem was and what we needed fixed. Yet after spending approximately $4,500, the original problem remains. I still cannot comfortably run my downstairs AC because the same smell is coming into the house. UPDATE: After I posted this review, Nick called us. Unfortunately, instead of trying to resolve the problem, the conversation became argumentative and his description of what had been discussed was very different from what we were told when we agreed to the work. This was especially concerning because the technicians had already contacted him while they were at our home regarding the same issue. Again, the reason we called Air Works was to stop garage air/fumes from entering our downstairs HVAC system. That problem was not fixed. We had previously used Air Force HVAC company for years and decided to try Air Works based on a recommendation. I regret that decision. I would strongly recommend that anyone considering Air Works get every single promised repair and outcome specifically written into the work order before authorizing the job, particularly if the recommendation is coming from the salesperson rather than the technicians who will actually be performing the work.

After reporting a furnace issue (ignitor continually activating after burner was ignited and blower…read morerunning) to my home warranty company, they sent a contractor technician. He diagnosed that the blower needed to be replaced. (I am a certified aero engineer, so am familiar with ignition and burner systems) When questioned about the continuously activating ignitor, he indicated that the continuously running ignitor was "normal." When I sowed him online that the continuously activating ignitor was not normal and could be dangerous, he didn't 52 minutes researching Google on his cell phone and did not change his diagnosis or estimate fir cleaning the fan and replacing the blower that was working fir an additional $240 over the warranty's initial service fee. I called highly recommended Air Systems Solutions in Ventura, CA who arranged for a technician visit the next day. He was very courteous and did a very thorough job and replaced the ignition panel. Aside from the part itself, the service fee was less than half of the original contractor's estimate. Highly recommend work from Air Systems Solutions in Ventura CA.

We recently had a heat pump installed by Air System Solutions and we couldn't be happier! From bid,…read moreto installation, to obtaining our permit we were very happy with our decision to go with Brian and his team. They also made sure we got all the rebates we were eligible for! To top it off their price was competitive and they were able to get us on their schedule in just a couple of weeks. We would recommend them and if we have another project would definitely work with them again. Thank you Brian and the Air System Solutions team!!

We have used this company twice now and both times our experience has been wonderful. Their…read morecommunication is excellent. Our technician was kind, smart, and fixed our issue both times in about 45 minutes. I am so grateful to have found this company, as who doesn't need a go to a/c company especially up here in Ojai.

Douglas (the owner) came on time and was the friendliest technician that I have seen in a long…read moretime. He worked fast with precision locating the faulty part and replacing it. At the same time giving me good tips on how to take better care of my AC unit. Best of all, the price was very reasonable. I truly can recommend him and his company!

Have used Alan for service and replacement in two different places and find him to be honest,…read moreknowledgeable and fairly priced. He responds quickly and communicates very clearly

I had a great experience dealing with Alan with AC Technology Heating & Air. He recently replaced…read moreour condenser unit and installed a UV air purifier to our system, and was fast, friendly, professional, and courteous. I highly recommend him and his services to anyone needing any HVAC work done.

I personally had a great experience today in a bit great time of my life lol…read more My water heater has been leaking for days and I just found out it has a warranty left in it for five more days. I had to look for a place that services my Brand of water heater, is reputable, and available! They were able to come out SAME DAY and kept me informed throughout the day of changes in eta. There was a pretty big change in eta but that worked out for me because I was just leaving work to meet their technician. The technician (Roberto Ramirez) was kind and patient and explained what COULD be wrong and what was ACTUALLY wrong. He told me what to look for in the future and possibly how to prevent it from happening again. He told me how to maintain it going forward and some other tips and tricks that might help extend the life of my water heater. Additionally, he contacted the warranty company and worked with them to get the needed part today at zero cost to me which you would think might annoy a company or technician but he didn't seem bothered at all. I appreciated the time put into explaining everything to me as well as fixing the equipment. Would recommend. PS look online for coupons or specials to mention :-)

Our air conditioner stop working last night. I called our favorite air conditioning business,…read morePacific Aire and they scheduled a visit first thing in the morning. Kyle came promptly at 8am and found the problem immediately. He was professional and knowledgeable- this company is always a pleasure to work with, as it is one of the hottest weeks this summer, they really saved us from a nightmare. Thanks again Pacific Aire for your service- 10 out of 10. It was a bad capacitor.