After reporting a furnace issue (ignitor continually activating after burner was ignited and blower…read morerunning) to my home warranty company, they sent a contractor technician. He diagnosed that the blower needed to be replaced. (I am a certified aero engineer, so am familiar with ignition and burner systems) When questioned about the continuously activating ignitor, he indicated that the continuously running ignitor was "normal." When I sowed him online that the continuously activating ignitor was not normal and could be dangerous, he didn't 52 minutes researching Google on his cell phone and did not change his diagnosis or estimate fir cleaning the fan and replacing the blower that was working fir an additional $240 over the warranty's initial service fee. I called highly recommended Air Systems Solutions in Ventura, CA who arranged for a technician visit the next day. He was very courteous and did a very thorough job and replaced the ignition panel. Aside from the part itself, the service fee was less than half of the original contractor's estimate. Highly recommend work from Air Systems Solutions in Ventura CA.

We recently had a heat pump installed by Air System Solutions and we couldn't be happier! From bid,…read moreto installation, to obtaining our permit we were very happy with our decision to go with Brian and his team. They also made sure we got all the rebates we were eligible for! To top it off their price was competitive and they were able to get us on their schedule in just a couple of weeks. We would recommend them and if we have another project would definitely work with them again. Thank you Brian and the Air System Solutions team!!

I'm really happy to be writing this. It's been 11 years since I left my first review of AirWorks,…read moreand I still stand by what I said back then. I don't think you can measure a business when everything is going perfectly. You measure a business by how they handle things when it doesn't go as planned. Everything has been going great, but we recently had a little hiccup when I added a whole home water filtration system. I was a little frustrated and it took a little bit to get the right person on the phone, but I'm really happy to know that they are the same company from 11 years ago. They went above and beyond to take care of the problem. I've heard nightmare stories about other companies in the area that will install something and if there is a problem, you are on your own. I see a 1-star review from someone who was frustrated with lack of customer service. I was frustrated with this too. The AI phone interface can be frustrating, but there are good people working there who are trying to do the right thing. It just might take a little bit of patience to get the right person on the other end of the phone. I do know that they are addressing this problem. Julian is my plumber and Sam is my HVAC guy and when they come to the house it's like having old friends visit. At the end of the day, that's what keeps me coming back to them. The work is solid, the technicians are knowledgeable, and when something does come up they stand behind what they do. Eleven years later, that still says a lot about the kind of company they are. I have no hesitation to call them for some of the bigger upcoming purchases that our household needs, like a new AC unit and a tankless water heater. I am very happy with how they addressed this past issue and will be calling them in the future.

I am extremely disappointed with my experience with Air Works…read more We originally called because we were having an odor/fumes from our garage being pulled into our home through the downstairs HVAC system. That was the primary reason for the service call and the problem we specifically wanted corrected. Nick came to our home and spent a couple of hours going through the system with us. He quoted approximately $4,500, which was significantly higher than other estimates we had received. We agreed to move forward because he represented that they were going to do substantially more work, including addressing the air leakage from the garage, expanding/sealing the return area so it would not continue pulling garage air into the house, and making changes upstairs to improve airflow so so much air was not being directed into the primary bedroom. Based on those conversations, we were told the downstairs system would be properly sealed and the garage-air problem would be corrected. Unfortunately, when the technicians were finishing their work, it became apparent that the most important part of the job -- stopping air from being pulled in from the garage -- was not included on their work order. I raised the issue while the technicians were still here. They contacted Nick, and we were then told that sealing that area would be done when we eventually replaced the entire HVAC system. Replacing the entire system had never been part of our agreement or the reason we approved this $4,500 job. Had we been told beforehand that the work being proposed would not address the fumes/garage-air issue, we would not have authorized the work. The technicians who came to our home were professional, polite, and clearly trying to do the job they had been given. I actually feel badly for them because they seemed to have walked into a situation where they had not been given all of the information that had been discussed during the sales appointment. The frustrating part is that we spent a significant amount of time explaining exactly what the problem was and what we needed fixed. Yet after spending approximately $4,500, the original problem remains. I still cannot comfortably run my downstairs AC because the same smell is coming into the house. UPDATE: After I posted this review, Nick called us. Unfortunately, instead of trying to resolve the problem, the conversation became argumentative and his description of what had been discussed was very different from what we were told when we agreed to the work. This was especially concerning because the technicians had already contacted him while they were at our home regarding the same issue. Again, the reason we called Air Works was to stop garage air/fumes from entering our downstairs HVAC system. That problem was not fixed. We had previously used Air Force HVAC company for years and decided to try Air Works based on a recommendation. I regret that decision. I would strongly recommend that anyone considering Air Works get every single promised repair and outcome specifically written into the work order before authorizing the job, particularly if the recommendation is coming from the salesperson rather than the technicians who will actually be performing the work.

Fantastic service.. Great personality…read more Joby was absolutely amazing! Thank you so much!

Paid the service technician at the time of a repair. When I requested an invoice, it shows that I…read morewas overcharged over one hundred dollars. My emails to their accounting department went unanswered, they claim they didn't receive them (BS), so I called. I received an email from a manager(?), to which I responded with the information - again. Again, no response from this company going on over two months now. If you hire them, insist on an itemized invoice before you pay . Also, their service call rate seems to be higher than their competitors

We would like to thank you and your team for excellent work in completing the installation of all…read moreA/C units. Your crew demonstrated professionalism, punctuality, and great attention to detail throughout the entire process. We truly appreciate the quality of you workmanship and the care that was taken in ensuring everything was completed properly. We wish you and Controlled Elements continue success in all your future projects. Sincerely, Emma Reyes Randy Silva Luz Gerena

Our real estate agent recommended Jeff as the heating/AC contractor to complete an inspection of…read moreour system prior to our purchase. He was very thorough in his review, and noted a number of problem issues with our system. Six months later I contacted him to complete the work, and we scheduled it for this week. His workers were great, and respectful of our house. I found Controlled Elements to have had great communication throughout this process, provided good service for the value, honored an estimate that was over 6 months old, and we are very pleased with the overall experience!

After our HVAC system completely stopped working during a heat wave, Hilo Aire came to the rescue…read more They were incredibly responsive, had a technician out in less than 24 hours, and quickly diagnosed the problem. What impressed me most was their honesty. We were preparing ourselves for the possibility of a full system replacement, but instead of recommending the most expensive option, they replaced a few key parts and got our system running like new. That kind of integrity is hard to find. Their team went above and beyond every step of the way, and we couldn't be more grateful--especially with pets, kids, and extended family at home and temperatures climbing. If you're looking for an HVAC company that's responsive, knowledgeable, trustworthy, and genuinely focused on solving the problem, Hilo Aire is the best in the Santa Clarita Valley. Highly recommend! Would give them extra stars on this review if possible!!! No brainer!

Over price quote alot of add on. Advised to me move the location for pump which added to the cost.read more

We haven't used our fireplace since we bought our home almost 8 years ago. We saw good reviews for…read moreJ&J on nextdoor and decided to give them a try. Two genuinely nice, professional, punctual gentlemen came over came over. They tested everything, explained everything to my husband, cleaned our fireplace and answered all our questions. Although we haven't received our bill yet, we were delighted with our experience and will definitely use them again. I wish all organizations had employees like this. Nice way to start our day

I had to search a bit to find a Santa Barbara local furnace repair company and I'm so lucky I found…read moreJ&J. I asked them to come and service my furnace. Nothing was obviously broken but it need a checkout and some duct work. Mission accomplished! Jeremy (one of the J's in J&J) was friendly, outgoing, on time (or called/texted with updated arrival times), and knowledgeable. His prices were competitive. An interesting tidbit of information about him is that he is a certified chimney sweep as well! Who knew that was a thing? I will definitely call J&J again should I need help with my furnace or AC.