I looked at the company's website and thought it was a professional company and booked a treatment. I was running late and called to tell them I would be about 20 mins late and I was told no problem. On arrival I was escorted to a room and asked personal questions about whether I had washed my feet. I was told that, as they were washed she wouldn't be bothering and also that my foot treatment would be shortened as I was late and that I would still have to pay the full price! I thought the level of customer service was terrible. I usually go to House of Fraser (for foot treatments) and will never return to Footworks. Overall not very welcoming to new customers who may not know company policy. NOT GOOD VALUE FOR MONEY. read more