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Foothills Toyota - Oil Change Stations Near Me - Burlington, Washington

I purchased a car from this dealership in February 2023 and added an extended warranty through a third-party company as part of the deal. At the time of purchase, my car had 70,000 miles on it. However, the dealership mistakenly recorded only 15,000 miles on the warranty paperwork. I didn't discover the mistake until September 2024. I returned to the dealership and spoke with a finance representative, who acknowledged the error, updated the mileage in their system, and told me he would reach out to the warranty company to correct the issue. He assured me that everything would be resolved and that my extended warranty would be valid moving forward. Fast forward to July 2, 2025: I dropped my car off at a shop for acceleration issues, only to find out I needed a full transmission replacement -- something that should have been covered under my warranty. But when the shop contacted the warranty company, they discovered that the dealership never followed through and never corrected the mileage error. As a result, my warranty was invalid, and my claim denied. I've now been without my car -- or even a loaner -- for two weeks, simply because the dealership failed to do what they promised almost a year ago. This situation has cost me time, stress, and money, and it all stems from a mistake the dealership made in 2023 -- one they've known about since September 2024 and never fixed. The lack of accountability and follow-through is extremely disappointing. I strongly recommend that anyone considering doing business here double-check every document and follow up repeatedly to make sure things actually get done. Trust, once broken like this, is hard to regain. read more

Never again! Not only did they start my oil change/tire rotation an hour after my appointment time (which caused me to miss a doctor's appointment in Bellingham), but while performing the same on my own (which had been SOP for 16 years until moving to the islands), I discovered they over tightened the rear wheels to 140lb ft, didn't replace the right front hub nut cap and over tightened and/or didn't lube the gasket on the filter cover (I have used the AST Toy640 tool all those years, so not an issue). Over $100 for shoddy work. No thanks! read more

Well I've been here for over 2 hours for an oil change. I can't really understand what's going on because the reader board has showed that they're "processing paperwork" for about an hour and 15 minutes. I've been reluctant to come back here for a simple oil change since I was unexpectedly charged $40 for a tire rotation last time. $40 to move 4 tires around? ....but I received an e-mail for a $9.95 oil change and tire rotation special. So I came in. Update. Just left. 2 hrs and 22 minutes. Darned if I started up the car and it showed a low pressure tire indicator light. That's probably about $9.95 for the air to fill the tire so I'll just do it myself. Kinda miffed about the whole situation. I've gotten 2 cars here over the years. And it's always been good. It makes me want to look around for a new place, even though I used to really like coming here. The $40 tire rotation thing was just outright not expected and so over the top. How about some free air Foothills? I'm sure ya didn't notice the dash indicator light as you turned on my car and reset the service timer. I DKS about this car but I saw the light and look it up online in about 30 seconds. Y'all getting Tire'd over there. read more

I ordered a Brand new vehicle that was supposed to be here in December 2023 Chris Chiba my sales man called to let me know that it will be here earlier which was awesome. Drove up to Foothills to start the buying process which was smooth and hassle free on their part. I've read some reviews about this place and it seems bad However, for me personally the car buying process from start to finish was a NO pressure and ALL about TRANSPARENCY . I 100% would recommend buying again from them. If anyone thinks about buying a vehicle from them I'd recommend seeing Chris Chiba(salesman). He understands the value of a dollar and will try his best to get you a good deal! read more

1st time all my tire caps were missing after service...2nd time I asked them to check my wiper blade while car was there for service and they didn't find a problem. Next rain storm wiper blade was scratching glass. Went to Les Schwab and had to replace blade! 3rd time I had low tire pressure and pulled into Les Schwab to find out my tire treads were very poor. Tread was at bare minimum. I service my car at Burlington all the time so you would think they might have noticed. I would really not recommend this service dept!!!! Every time I serviced my car I paid a good bit so what were they doing??? read more

Service department cannot detect a leaky water pump. Sold me a used vehicle with several issues. Perhaps they don't look at vehicles very closely when they buy them at auction. I, nor the rest of my family, will ever buy another car here. read more

Be careful with these guys, get a second opinion on your service quote. I dropped off my Rav4 with an electrical issue and experienced a week of complete run around, lies and deception. At first they told me all of the problems with the vehicle were due to a collision resulting in a broken ground wire or a connection being damaged in the collision. This set me up for a long drawn out investigation of the situation and would cost thousands. At first I believed them, coming from a ligit Toyota store they must be right, Right? Wrong, I stopped the work so I could take the car to get a second opinion. There was no collision history. Turns out they were lying about it to get me to authorize a long drawn out investigation of the problem. Because I already paid them $200 to diagnose the problem that they didn't fix, I brought the car back to them and explained again that there was no collision. There was still an issue and must be something else. I requested that they look again. I waited 4 days before Jon called me back to inform me that the car is done. He also let me know that the bill was $525 more than the $200 I had already paid up front. He explained to me all of the hours it took to find the problem. I'm not new to this, I had already pulled the trouble codes from the car before I brought it to them. The first step in trouble shooting this type of code is to check the fuzes. I had already caught them in the lie about the collision. So when they tried to over exaggerate the situation again so they could over charge me, I knew they were trying to rip me off. It turns out the mechanic was billing me for 3 hours of labor before doing the initial first step of diagnosis. Foot Hills Toyota was obviously milking the bill to make more money off of me. Bottom line, my car only needed a new fuse that should have taken no more than half an hour to do. That new fuse took me two trips to the dealership, much agony and an attempt to charge me $725 for a fuze. read more

I had my motorhome there several years ago. They did not have a part in stock so they had to send a runner to get the part. The service agent wanted to charge the labor charges for their runner onto my repair bill. Thought that was very low brow of them. Have not been back since. read more

Bad customer service. Sales guy was rude, wasted a lot of my time on a ridiculous shot at financing, didn't listen to anything I told him about my finances and just kept telling me that he thought he could do it and that I should come in. For example I told him I was dealing with a good deal of negative equity and his suggestion was to try to finance a cheaper car which is contrary to what I've experienced previously an contrary to what the finance department told him when he finally spoke with them about my situation; it's actually easier to roll negative equity into a higher priced vehicle. Bottom line: Don't go here. You will find more thoughtful and honest customer service at nearly every other Toyota dealer in the area. There is simply no reason to come here and deal with a contentious sales guy who's not interested in much more than closing a deal at your expense. The coffee isn't that good here either (not that anyone offered me a coffee while I was there). read more

I was charged three hours labor for a $23 dollar tube part. I believe I was completely ripped-off. I said yes to the work over the phone without the service person telling me what the $500.00 dollar charge was for after they told me I needed to bring back the car after getting a $119.00 oil change the week before. BEWARE! They are not forthcoming and obviously - taking advantage of people. read more

I will start this off by saying that we have been going to foothills Toyota since we moved up to Marysville from the Puyallup Tacoma area almost 2 years ago. The last couple of oil changes have been terrible experiences unfortunately, and this dealership and service department has now lost our business. When I took my Corolla in a few weeks ago to have the oil changed, they again did not fully vacuum the front floorboards and only pulled out the floor mats to vacuum them. In addition, my car sat there all day while I was at work and after they had called me to tell me they needed to replace my cabin air filter,Which seems like they have to do or recommend to do almost every time I'm in there for an oil change. They were supposed to call me when my car was ready. They never called and my car just sat in their parking lot. By the time I realized it was 5:45 PM and I hadn't received a call yet, I walked across the street back over to Toyota and everybody in the service department had gone home for the day!!! I had to flag down a sales rep from the show floor and have him go back behind the counter and find my keys so that I could take my car home that evening after doing a manual payment with my card. Chalked it up to an really off day for them. Fast forward to today. My wife is getting the oil changed for our Toyota Matrix and has our three young boys with her and the technician checking her in asks if we want the tires rotated for an additional $20- dealerships!!?? We tell him no as we just had them rotated at Les Schwab. They do the oil change and again do a terrible job of not vacuuming the floor boards and only vacuum the floor mats in the front seat leaving the front floors as a dirty mess. They finally finish up and that same technician tells my wife that he accidentally punched in yes for the tire rotation instead of no at check in. He said that we would not be charged for that, but then again my wife had to reiterate that we just had them rotated and that they needed to go and rotate them back to where they were. Fast forward almost 45 minutes later and they let her know that the car is done. The final straw was when my wife got home and realized that the tires were not re-rotated as she could tell that the tire with the missing hub cap had not been moved back to its original spot prior to the oil change today. They also told us that we needed new front brakes, and we told him we just had all the brakes done at Schwab a week or two ago. He then says, well you didnt have them done here?? Ok- and your point is??? Up to these last two visits our experience has been fine, but we are done with this dealership in the service department because of these experiences. read more

They don't even deserve that one star. Be careful when dealing with this company especially Trina. They don't keep their word and will sucker you out of a car. There's a serious lack of communication. I'd definitely not buy a vehicle from this crooks. read more

If I could, this would automatically receive 0 stars. Worst experience I've ever dealt with for customer service. We ordered a car (paid 2k over msrp) and we were told it would take a few months. We were ok with this and informed them that we had plans to sell the current car prior to picking this car up. When we received notification that the pickup was between said dates, we sold our current car. When we went to go pick up the car, the car that was ordered had a completely different interior color than the order we had given. We had confirmation paperwork however we were told that this was not included on their side. Seeing as we had no options that we had sold the current car, we asked if they would be willing to either give a discount for taking the wrong interior color or even if they could throw in the accessories in for their mistake. Was told no and when asked to speak to the manager, they never came around. We were told that we could either take the deposit back or wait several months AGAIN. Pretty much screwed us over since we sold our car. No accountability or professionalism at this dealership. Will not be dealing with any Nelson family owned dealerships in the future. read more

My experience with this service department was awesome. Trever took me in on an emergency set me up with a rental and I still go to my training in anacortes on time. Great job Trever. read more

This Service department was incredibly helpful over the phone, walking me through the vehicle history on a Toyota truck I was considering for purchase in the area (not from them). I believe his name was Trevor...took the time to be more attentive than he needed to be given I was just a random caller, answering my questions along the way. Based on this helpful encounter, I would recommend the Service dept at Foothills. read more

Took my corolla in for recall on airbags. They took care of it in a timely fashion and were very courteous. They had a complimentary van than dropped me off at the mall and then picked me up again. They delivered my car back to me washed and vacuumed. I would choose Foothill Toyota for my next vehicle! read more

Do not take your vehicle to this dealership you will regret it. They charge more than other Toyota dealerships that do a way better job. They also tell you that your cabin air filter and engine air filter need to be replaced when they don't. I tested this theory by replacing both myself before showing up for my oil change and they still said they recommend it. Oh yeah they charge $30 for a cabin filter that u can get for $10 bucks at auto parts store. Just stay away from this place. read more

Our experiences with the Foothills Toyota service department have been very good. They have been honest and up front about the costs and time of repair. We have been treated fairly and the follow through by Jeff was excellent. They have a nice waiting room and an easy car rental service, if you need one. read more

We dropped in to look at used cars, the salesman was very nice, informative, and helpful. We liked one car especially, but the dealership was not able to come down to a price we can afford. No problem. The next morning we got a call from someone at the dealership asking us if we could come in to speak to the manager. We thought perhaps he is able to lower the price some more. We arrived at the appointed time, and he was not aware that we were coming. In fact the car we had been interested in had been sold already. So, why did they call us and why was the manager, who we were told wanted to meet with us again, not aware we were coming back? Very confusing and a big waste of time. read more

They get one star because giving them a zero is not an option. Our Land Cruiser has always been serviced for it's 200K plus miles by an East Coast Toyota dealer and we were always provided with five star service...until now. New to the area we took it to Foothills for "service", suffice it to say I wouldn't let these people work on my garden tractor. read more

Salesman Brandon Beshara was a delight to work with. He collaborated with finance person Jeff Roquet to go beyond the Costco discount and offer half-price on certain add-ons I preferred, like gap insurance. I experienced Jeff as a trustworthy finance person, eager to please. read more

This place ripped us off our car was going through oil we did research and found out there was a recall we did the test the car failed badly so they replaced the Pistons and the rings we paid around $600 to do the valve seals while it was apart. Took the car home and it had s failed sensor so we purchased the part around $200 had to order car can't run at this point got the part my husband tried to put it in to find the dealership didn't plug it back in this was an entire day waisted on the car money I didn't have to spend and had to make arrangements to get the family where we needed to be for our daily responsibilities with 1 car. We informed them they apologized then shortly after a misfire was happening never had this before called them they took the car back took it apart put it back together said didn't know why had to get approval to ho further in. They got approves they pull it apart again and call saying the valve is burnt and it'll be roughly $1800 to fix. We have never had any issues with this they don't just go out for no reason I strongly believe they don't want to fix there costly mistake they had to have done something wrong and this is a reaction to there action if something was wrong with the valve when we paid them $600 to replace the seals they should have said something then this car lot has horrible mechanics or they are crooks either way I am down a car and this is due to there neglect the general manager won't even talk to us even though we stated we wanted to talk to him because of trust issues with his mechanics still nothing. Myself and my husband love Toyotas they are amazing cars but this place will never get our business or anyone's we know. My husbands boss wanted to buy a car after hearing of our experience he decided against it because they can't work on cars or are crooks. read more

I had an awful experience using their service department. They changed the timing belt, never checked the timing (which was subsequently way off). When I returned to have them investigate the problem (poor idle), they shotgunned the spark plug wires and charged me $150 (subsequently reversed). When I picked up the car, IT WAS NO DIFFERENT! Obviously nobody checked whether they had truly fixed the problem. They then spent another 2 hours only to inform me that their mechanic couldn't determine what was wrong. After driving home, I decided to check the timing. Low-and-behold, it was way off (25 BTDC rather than 10 BTDC specified). I fixed the timing: the car ran perfectly again. So: 1) they replaced my timing belt and never bothered to even check the timing afterwards; 2) when I returned with the problem, they never checked the timing; 3) they incorrectly took other action - never verified that their 'fix' made no difference - and then declared they could not figure out the puzzle! read more