I brought my car to Pep Boys expecting a routine brake and oil change service before a major cross-country drive. What I received instead was careless, unsafe service that created a completely avoidable and incredibly stressful situation for me and my child. The technician installed my brake pads backwards--a mistake that led to a progressively louder and more alarming metal scraping noise as I drove. I had informed the technician that I was about to travel through the Yukon with my 5-year-old son at the beginning of May, when road conditions can be unpredictable. I emphasized my concerns, yet my vehicle was returned to me with a critical installation error. My son and I waited for approximately three hours in a waiting area that was playing content not appropriate for children. I was willing to wait, but it was frustrating to hear the technician--who had said he would be starting on my vehicle immediately--spend a significant amount of time with another customer who arrived after me. He even stated multiple times that he wasn't supposed to be performing the work he was doing, but was going to do it anyway. This didn't inspire much confidence, and I became increasingly uneasy about trusting my vehicle--and our safety--to this location. Unfortunately, my instincts were correct. The shop was closed on Sunday, and I had to continue my journey toward Alaska without the ability to return for a correction. I was on a strict travel schedule for work and couldn't afford the delay. I didn't know what was causing the noise and feared I'd face a costly and dangerous repair issue in a remote area. Thankfully, Kal Tire in Williams Lake, BC was able to identify and correct the issue quickly. They treated me and my child with professionalism and care, and I only wish I had gone there in the first place. Driving with brake pads installed incorrectly is not only unsafe--it's a serious oversight that should never happen at a professional auto service center. I trusted Pep Boys to prepare my vehicle for a long-distance drive with a young child, and they failed to provide even the most basic standard of care. While the technician was friendly, it was clear he was stretched too thin to give my vehicle the attention it needed. Ultimately, I wish he hadn't worked on it at all. This was an incredibly stressful and frightening ordeal, especially as a mom traveling far from home in a place I don't know well. I chose this shop specifically to avoid stress during travel, and I regret that decision completely. I strongly urge anyone considering this location to go elsewhere. Your safety and peace of mind are worth far more than the risk. read more

Tony and his crew did an awesome job on my brakes and tires. Solid business and all wrapped up in a timely manner.

Was told to change one tpms and took over 2 hrs. Went out side to watch in the bay doors every single worker just twiddling their damn thumbs playing on their phones. Doesn't take 2 hrs to change a tire pressure sensor. Talk to the mechanic and the guy at the register (Tony) didn't let us know they didn't have sensors in stock. So we waited 2.5 hrs for nothing. Ended up getting the tire put back on and left. Communication is key with business. read more

Pep Boys - Auto Repair Near Me - Mt. Vernon, Washington

I went in to get my brakes done and was told I would need new rotors. A year later I go to a different shop to replace the pads and was told I needed new rotors and then was explained to and shown that my current rotors had been resurfaced and were too thin to be safe. The tool measured them at 5mm. So I was charged for new rotors and all they did was resurface them. Back when it was called Elliott they were amazing. Either way watch out for bs with these people read more

Walked in with no appointment, needed 4 new tires on my Chevy Silverado. They were happy to help me, found the tires I wanted and they installed them quickly and professionally in about 1hr 20 minutes. These guys were great. read more

I called in and was quoted one price 209.99 for rear brake shoes and then when I got there after driving 50 mins to get there after work they tell me almost 700. Now it's a waste of my night and the "manager" is extremely rude. Now I've wasted two hours of my time for them to over double the price. Outrageous. DO NOT RECOMMEND AT ALL. read more

Good service. Get you in pretty fast.. Don't try to sell you what you don't need. Prices reasonable for today. Nice people. Only negative filthy place inside waiting room and restroom. read more

Great service!! Quality, fast and friendly!! Will never go anywhere else in the area!! Check them out!! Thanks boys!

Tony was outstanding young man,very helpful and went out of his way to make me happy after my tires didn't show up.I will forever be a Pep Boy customer. read more

Ok pro: If your car won't shut up with the beeping because it needs an oil change, this place can squeeze you in day-of. Con: Consistently a two hour wait for an oil change WITH A SCHEDULED APPOINTMENT. I do not recommend. read more

Canceled on my appointment 5 minutes before I was told to drop off my car...wasted money on a hotel to get the work done.

Amazing service and super friendly staff! High quality work is the reason this is the only place I trust.

I had a problem with my battery replacement and these guys at Pep Boys not only fixed it fast but were pleasant and so nice to this non-auto smart girl. I recommend them to anyone needing a good service station!!!!! read more

Thank you so much for fitting us in and fixing what Les Schwab in Burlington did to my van. I appreciate you trying to fix the wheel studs before having to do anything more expensive. You weren't able to get the studs out and had to replace the hub assembly. I won't return to Les Schwab but I'll be coming back here! I feel much safer driving my van. I'll post the pictures of what my tire looked like before you repaired it. read more

Pep Boys - Courtesy of Les Schwab - Auto Repair Near Me - Mt. Vernon, Washington

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I scheduled an oil change online because I received a coupon. When I got there the guy said they're having problems with online scheduling and "tried to call" but I never received a call but they could squeeze me in. I waited almost an hour and half for an oil change. they didn't apply the coupon when I did pay (only reason I went there) when they were finished they didn't properly put the plastic protective cover on right underneath my car so I was driving around with it hanging and slightly dragging on the road. I called and told them what was happening so brought it back - waited another 15 mins and they said it was "all tightened up" but it looked exactly the same and the same thing continued to happen. Worst experience I've had getting my oil changed. Will not return to this place. read more

Well, I bought 4 Bridgestone tires here because they carried what my car's manufacturer suggested. I've not had good luck with these tires, but more so, Pep Boys requires 2 days prior appointment to rotate them. Just sayin- no comparison to my ole standby Les Schwab. read more

Consistent quick oil changes. They offer good prices and almost always have a coupon. Most recently I took my car in for an oil change and a tire rotation before a road trip. Took almost 2 hours, which is a lot longer than usual, and Dante ended up giving me a stout discount. That's customer service right there. I will be a repeat customer from now on. Nice tv and coffee machine in the waiting room, also. read more

Nathan and crew are spectacular. Top notch customer service, quick and thorough. So pleased I tried this Pep Boys in Mt Vernon coming from another nearby town, your consideration is so appreciated. WILL RETURN! read more

Highly recommend. This place is my go-to for tires, automotive work and oil changes. The guys are professional, knowledgeable and very helpful. I never feel like they are trying to sell me more than what I came in for. But trust in their opinion if they find something that needs to be done. This most recent visit I got a new set of tires for my Jeep. Not only was the price great, but the work was done quickly. I really felt taken care of, and the quality of work was top notch. Pro tip: Ask for Ben. He's the manager and always goes above and beyond for his customers. read more

On a Monday I needed my battery changed, that Wednesday I needed brakes. The guys at pep boys didn't play on the young woman discrimination I've dealt with before they spoke to me as if I knew what they were talking about, which I did, and they gave me some awesome discounts! If I didn't leave the state, this Mount Vernon shop would always be my go to and not only because it was the closest one to me from Oak Harbor. read more

I love pep boys in mount Vernon! Ben is always a pleasure to work with and makes me feel at ease leaving my car with pep boys and not worrying about anything. I know I'll always get the best service for the best price! I will never take my car to anyone else read more

Quick and trustworthy service! Thank you Ben for taking care of my car like it was yours.

These guys are the only ones to work on all 3 of my cars. They keep all the history straight of what has been done previously (from Elliott Tire!), search for the best pricing for parts and get all done on time with guaranteed satisfaction. Ben and Fidel put up with the grief I give them like champs. And Ross knows my cars! It's nice to have one stop that keeps track of my car's needs. True professionals for the last 10 yrs I've been there! read more

Every time is call or go in everyone is super nice, helpful and really easy to work with. They take their time when explaining everything. The prices here are very very good! I will always trust these people with my car! I will always come back. Best place I've been to read more

I just had a flat tire and jacked it up only to find out I'm was missing a crow bar. So I'm out in this cold snow walking around to see if anyone will help me with lending a crow bar. After going into a couple stores, these guys said that they'd help me just reverse around and back up to this black car. Within 15 minutes they had me back on the road. He said," I just want you safe out there.". My man. The people who work here are great! In a cold world at times and definitely on a cold day, you guys made it not seem so. Thank you. read more

Find it funny how my warranty expires in a couple of months and they seem to have no record of my car in their system. This is after purchasing two tires, an alignment, and Tire rotation. The tire that's less than a year old has gone completely bald even after having it aligned and looked at. Thanks a lot for nothing read more

Very friendly service. I've brought my car here for a few years and am always satisfied with their service. They're great at getting your vehicle in and out quick. read more

always friendly... all three times we have stopped thru, we have been approached with a friendly upbeat willing guy ( ben) that was beyond helpful! read more

We had our GMC Envoy towed to Pep Boys in Mount Vernon, WA on Monday, February 12th. Just a month or so before we had previously had them replace the brakes and rotors on the same car and HAD been happy with the service and decided to try them again. This time it was a problem with the transfer case not working properly. From the second the car was dropped off, everything went down hill from there. The part needed to be ordered (which was supposedly done Tuesday), it should have been there Friday, and the repair should have been complete by the following Tuesday, so basically we were promised a week time frame. TWO WEEKS later, after multiple calls to the manager and district manager trying to get updates or any information at all about the repairs, we were constantly met with lies and excuses. First the part came and the car will be ready by the end of the day, just to be told before closing that the part never came. This happened at least three times. They also tried to blame another dealership for losing the part after we hit the one and a half week mark of no fixed car. They had originally quoted us $2400 for the repairs and after everything that happened, took only $500 off the bill. We didn't have the car back home for more than half an hour before we had to take it to another shop because they still had not properly fixed the issue. We now have the check engine light, check gauges light, oil pressure light on, no oil pressure, and a warning that says stop engine. None of these were on before we dropped it off with Pep Boys. We were given a loaner vehicle during the time our car sat in their lot with 220K miles, leaked massive amounts of oil, leaving a two foot stain on our driveway that we have to try to clean up, and a sticking gas pedal. While they did eventually get us a better rental through Enterprise so that we were not stuck with the embarrassment of a vehicle they let us borrow, does not make up for the fact that the complete lack of communication and lies and a more broken down vehicle then we had left them with, which will now cost us even more money to have properly fixed. We sincerely hope that they will do the right thing in contacting us in an attempt to come to a better agreement as to solving all of these issues. $1900 is way to much money to have paid out just to have it come back in far worse shape. read more