Five stars truly don't feel like enough for the grooming salon at PetSmart in Rocklin Crossings. We…read morehave always been happy with the care our boy, Tommy Lee, receives here, but what happened yesterday showed us exactly how exceptional this team really is. We dropped Tommy off for his grooming appointment as usual and headed home to wait for the call that he was finished. Not long afterward, the salon called to explain that while grinding his nails, Tommy had bumped his foot against the wall and landed directly on a skin tag. In a wildly unfortunate twist, because apparently a regular skin tag would have been far too simple, it was connected to an artery and began bleeding profusely. The salon team acted immediately. They bandaged his foot, transported him directly to Loomis Basin Veterinary Hospital, and contacted us so we could meet them there. When we arrived, they were already checking him in and making sure he received the care he needed. PetSmart placed the urgent care visit on its account and covered the entire cost without hesitation. Before leaving, the team even asked whether we wanted them to remain at the hospital with us during the appointment. That was far more than we ever would have expected. By that point, they had already exceeded our expectations by miles through their quick response, transparency, compassion, and willingness to take care of absolutely everything. Any business can provide good service when everything goes according to plan. You learn what kind of people you are truly trusting with your pet when something unexpected happens. This team treated Tommy with the same urgency, concern, and care that they would have shown their own pets, and that means more to us than I can adequately express. I wish I knew the names of every employee who helped so I could thank each of them personally. Brooke called today to follow up and ask how Tommy was doing, once again going above and beyond. We had booked the appointment with Koaleen, Tommy's favorite groomer, and I'm sure she also played a part in making sure our boy was taken care of. We were already loyal customers, but the way this team handled such a stressful situation has earned our loyalty for life. Thank you to everyone involved for acting so quickly, taking full responsibility, keeping us informed, and caring for Tommy Lee so genuinely. We could not be more grateful.

This specifically concerns the dog training classes. We attended a beginning dog training class at…read morethis location for our 4-year-old dog. This six-week class teaches all the basics to train the owner in how to get positive dog behavior. The small class size makes it possible to focus on you dog even though it is a group class. Zander, the man who teaches the class is very knowledgeable in dog behavior and helps to explain why we do what we do with the dog to get the desired behavior. He also teaches what not to do so that you do not enforce the wrong behavior. I would highly recommend this training.

I've been coming here for years. Helpful staff and they do a wonderful job grooming my very furry…read moreBernese Mountain Dog!

Everyone has to know that they are open again, what a blessing, we r so excited to see them open…read moreagain. I go there every week for the dog wash and treats. Love going there and my dog Luna loves it too.

Bella (chihuahua terrier mix) loves her Campfire Treats! The Alaskan crunch a big hit and the…read morechicken jerky and beef liver! With all ingredients super fresh and all natural I know Bella is getting good nutrition and it's a yummy treat.

LOVE Campfire treats! They are all so good and I love knowing I'm feeding my dog Larry all natural…read moreingredients! I was getting them online but so happy there is now a store locally! Definitely recommend bringing your fur babies here!

Took in my cat for the works since she failed to clean herself and got her fur all matted. Staff…read morewas very upfront with expectations and cost. Lady who took care of my cat had an insane amount of experience and did an amazing job. Only thing I would change is I wish their mobile service included everything that was done to avoid a trip, but their shop is in the same zip code so not far at all... I've just been busy with a newborn and toddler at home, and would happily pay a premium to save me time. Overall the fair price, excellent customer service, and amazing quality of work.

I was very disappointed with my experience. I understand grooming takes time, but I don't…read moreunderstand why it took an hour and a half just to file the nails on my 4-pound dog, followed by another hour for the bath and grooming. What was even more frustrating was that the groomer went to lunch before finishing my dog's appointment, leaving my dog in a kennel to dry while they were away. For such a small dog, the amount of time seemed excessive, especially considering the price I paid. I expected better communication, better time management, and for my dog's grooming to be completed before taking a lunch break. Unfortunately, this experience did not meet my expectations.

Connor and the rest of the staff that works there is amazing and very very helpful! Connor did…read moreextra Mile helping me !

I have been going to this specific Petfood Express for almost 15 years…read more I won't be going there anymore. Over the last couple of years pet food express continues to change their policies about returns, etc. It used to be that if your animal didn't like a product, or it was not working them, you could return it and either get a refund or choose something else. Now they have a 30 day limit to doing that which changed sometime in the recent past. And a few weeks ago, I purchased something for my little dog that was supposed to be helpful for his teeth and instead it got stuck in his teeth, and it was very traumatic for him as well as for me, as well as dangerous to try to get it out of his mouth when he was freaking out. So I returned the item and was told that because the item was opened I don't get my money back. Thus another new rule. I had a receipt as well. In every other store if you have a receipt and there's a problem you get a refund. Not only that, but the girl who informed me that this has been the policy, which is actually not been a policy very long, was rude to me. It's very clear that petfood express is more concerned about the bottom line than providing excellent service and excellent products anymore. As a result, I will not be shopping there anymore. Thank you very much.

I cannot say enough good things about Tyler Albrecht, at Sublime Aquarian Care. Tyler has been…read moretaking care of my pond for 3-4 years, coming every 3 months or so to work his magic--cleaning it, checking the motor and the UV light, diagnosing problems, recommending what equipment I need to maintain it (always sending me the appropriate links), and generally looking after the pond as though it were his first cousin. Tyler is so reliable--he was always punctual and never missed a scheduled visit. He quickly diagnosed and fixed 2 (maybe 3?) pond emergencies (heavy-duty overflows due to rain or other factors), coming over within a few hours of my frantic messages that the pond was overflowing into my yard, the neighbors yard and the sidewalk. He is talented, responsible, intelligent (every diagnosis he made when things weren't working perfectly was correct), friendly, reliable, and affordable. I do recommend him for your aquarium or water feature without reservation.

I hired Tyler back in August of last year, he's absolutely the best we have a 75 gallon tank with…read moreKoi fish and just cleaning it really good on a regular basis was becoming difficult. If I ever have questions or concerns he is always trying to accommodate for our fishes or answer anything we are not sure about. We are now on a regular cleaning cycle with the tank, my fish are absolutely happy. Thank you Tyler!

If you LOVE your pet you have to....no, NEED to come here! I have been to all the pet stores in the…read morearea for my two cats and this place feels like home. They truly care! They are knowledgeable, they don't try to upsell you and they go above and beyond...EVERY. SINGLE. TIME! I needed a specific cat food and their manager Casey was on top of it and ordered what I needed and let me know when it was available and put it aside for me. He is great and really cares. This is just one small example of how wonderful the customer service is Thank you to every employee there! And do yourself a favor and go, you will not be disappointed!

Coming from someone who was raised feeding dogs table scraps and low-quality kibble, I was honestly…read moreamazed by the knowledge, dedication, and professionalism at Ben's Barketplace--especially at the Roseville location. Dealing with a new picky pup can be incredibly frustrating and challenging, especially when you're constantly going through trial and error trying to find something they'll actually eat. Thankfully, Casey and his crew made finding the right food for my stubborn Chihuahua-Poodle an absolute breeze! I decided to take a chance on Ben's, and from the moment I walked in, I was greeted by some of the nicest and most knowledgeable pet nutritionists I've ever met. Casey was the first person I spoke with, and he took the time to really understand my dog and narrow down the potential reasons behind his picky eating. He went into extensive detail and continues to teach me so much about dog nutrition, including the differences in protein, carbohydrates, fats, ingredients, and overall nutritional breakdowns between different dog food brands. I was especially shocked after being referred to the documentary Pet Fooled and learning more about what can actually go into some highly processed kibble and wet food brands. It completely changed the way I look at what I feed my dog. I also want to give an honorable mention to Kay (I believe that's how her name is spelled!). Between her, Casey, and the rest of the team, they make choosing the right food so much easier while sending you home with a ton of useful knowledge. Ben's Barketplace will forever be my dog's grocery store! They also carry a huge selection of bones, treats, supplements, toppers, and so much more for your furry family members. If you're struggling to find the right food for your dog or simply want to learn more about what you're feeding them, I highly recommend stopping by Ben's Barketplace in Roseville! ike, buddy and chica love you all

We love Douglas Feed! With two dogs and a whole cattery of Ragdoll cats, we buy an absolutely…read moreridiculous amount of pet supplies , and Douglas Feed is one of our favorite local places to shop. They have a fantastic selection, including higher-quality foods and products that can sometimes be difficult to find elsewhere. I especially appreciate being able to actually walk into a local store, look at different options, and find products for our animals without having to order absolutely everything online. The staff has always been friendly and helpful, the store is well stocked, and I love supporting a local business. When you have as many animals as we do, you get to know your pet supply stores VERY well. Douglas Feed is definitely one of ours! PetSmart

My families favorite place to buy fowl, feed our suburban farm family-pets, and staff is amazing…read morehere!

I've been buying feed from them for at least 10 years, and they've always been incredibly helpful,…read morecommunicative, and knowledgeable. They always give honest advice and multiple options to fit your needs. Their delivery service is excellent too -- they'll unload exactly where you want it, clean up afterward, and make the whole process easy. On top of that, their knowledge of livestock and feeding is outstanding, so you can trust that their recommendations are always on point. Highly recommend them to anyone looking for quality feed and dependable service.

They are so incredibly attentive and prompt. Excellent alfalfa too. Delivery is a major plus, they…read morehave been great for us.