Five stars truly don't feel like enough for the grooming salon at PetSmart in Rocklin Crossings. We…read morehave always been happy with the care our boy, Tommy Lee, receives here, but what happened yesterday showed us exactly how exceptional this team really is. We dropped Tommy off for his grooming appointment as usual and headed home to wait for the call that he was finished. Not long afterward, the salon called to explain that while grinding his nails, Tommy had bumped his foot against the wall and landed directly on a skin tag. In a wildly unfortunate twist, because apparently a regular skin tag would have been far too simple, it was connected to an artery and began bleeding profusely. The salon team acted immediately. They bandaged his foot, transported him directly to Loomis Basin Veterinary Hospital, and contacted us so we could meet them there. When we arrived, they were already checking him in and making sure he received the care he needed. PetSmart placed the urgent care visit on its account and covered the entire cost without hesitation. Before leaving, the team even asked whether we wanted them to remain at the hospital with us during the appointment. That was far more than we ever would have expected. By that point, they had already exceeded our expectations by miles through their quick response, transparency, compassion, and willingness to take care of absolutely everything. Any business can provide good service when everything goes according to plan. You learn what kind of people you are truly trusting with your pet when something unexpected happens. This team treated Tommy with the same urgency, concern, and care that they would have shown their own pets, and that means more to us than I can adequately express. I wish I knew the names of every employee who helped so I could thank each of them personally. Brooke called today to follow up and ask how Tommy was doing, once again going above and beyond. We had booked the appointment with Koaleen, Tommy's favorite groomer, and I'm sure she also played a part in making sure our boy was taken care of. We were already loyal customers, but the way this team handled such a stressful situation has earned our loyalty for life. Thank you to everyone involved for acting so quickly, taking full responsibility, keeping us informed, and caring for Tommy Lee so genuinely. We could not be more grateful.

This specifically concerns the dog training classes. We attended a beginning dog training class at…read morethis location for our 4-year-old dog. This six-week class teaches all the basics to train the owner in how to get positive dog behavior. The small class size makes it possible to focus on you dog even though it is a group class. Zander, the man who teaches the class is very knowledgeable in dog behavior and helps to explain why we do what we do with the dog to get the desired behavior. He also teaches what not to do so that you do not enforce the wrong behavior. I would highly recommend this training.

I've been coming here for years. Helpful staff and they do a wonderful job grooming my very furry…read moreBernese Mountain Dog!

Everyone has to know that they are open again, what a blessing, we r so excited to see them open…read moreagain. I go there every week for the dog wash and treats. Love going there and my dog Luna loves it too.

Bella (chihuahua terrier mix) loves her Campfire Treats! The Alaskan crunch a big hit and the…read morechicken jerky and beef liver! With all ingredients super fresh and all natural I know Bella is getting good nutrition and it's a yummy treat.

LOVE Campfire treats! They are all so good and I love knowing I'm feeding my dog Larry all natural…read moreingredients! I was getting them online but so happy there is now a store locally! Definitely recommend bringing your fur babies here!

Took in my cat for the works since she failed to clean herself and got her fur all matted. Staff…read morewas very upfront with expectations and cost. Lady who took care of my cat had an insane amount of experience and did an amazing job. Only thing I would change is I wish their mobile service included everything that was done to avoid a trip, but their shop is in the same zip code so not far at all... I've just been busy with a newborn and toddler at home, and would happily pay a premium to save me time. Overall the fair price, excellent customer service, and amazing quality of work.

I was very disappointed with my experience. I understand grooming takes time, but I don't…read moreunderstand why it took an hour and a half just to file the nails on my 4-pound dog, followed by another hour for the bath and grooming. What was even more frustrating was that the groomer went to lunch before finishing my dog's appointment, leaving my dog in a kennel to dry while they were away. For such a small dog, the amount of time seemed excessive, especially considering the price I paid. I expected better communication, better time management, and for my dog's grooming to be completed before taking a lunch break. Unfortunately, this experience did not meet my expectations.

Connor and the rest of the staff that works there is amazing and very very helpful! Connor did…read moreextra Mile helping me !

Very Disappointed With the Service…read more We first brought our puppy here for her first vaccine, but no one explained to us that she needed to return for a second vaccination. We only found this out when we brought her back in July for her rabies vaccine. At that appointment, we were told that her first vaccine had already expired and that we would have to start the vaccination process again. She received her first vaccine again along with her rabies vaccine, and we were specifically told that she needed to return on August 6 for her second shot. We registered her on August 3 for the August 6 vaccination clinic between 3-5 PM and received a confirmation. However, when we arrived with our puppy, the staff member told us that she was not registered for that day. This has been extremely frustrating. First, we were not properly informed about the required second vaccine, which caused her original vaccination to expire. Then, after following their instructions and registering for the next appointment--and even receiving confirmation--we arrived only to be told that she was not registered. Very poor communication and organization. When it comes to a puppy's vaccinations, owners should be given clear instructions and confirmed appointments should be honored. I would not recommend this place based on our experience.

I cannot say enough good things about Tyler Albrecht, at Sublime Aquarian Care. Tyler has been…read moretaking care of my pond for 3-4 years, coming every 3 months or so to work his magic--cleaning it, checking the motor and the UV light, diagnosing problems, recommending what equipment I need to maintain it (always sending me the appropriate links), and generally looking after the pond as though it were his first cousin. Tyler is so reliable--he was always punctual and never missed a scheduled visit. He quickly diagnosed and fixed 2 (maybe 3?) pond emergencies (heavy-duty overflows due to rain or other factors), coming over within a few hours of my frantic messages that the pond was overflowing into my yard, the neighbors yard and the sidewalk. He is talented, responsible, intelligent (every diagnosis he made when things weren't working perfectly was correct), friendly, reliable, and affordable. I do recommend him for your aquarium or water feature without reservation.

I hired Tyler back in August of last year, he's absolutely the best we have a 75 gallon tank with…read moreKoi fish and just cleaning it really good on a regular basis was becoming difficult. If I ever have questions or concerns he is always trying to accommodate for our fishes or answer anything we are not sure about. We are now on a regular cleaning cycle with the tank, my fish are absolutely happy. Thank you Tyler!

Staff is always attentive, kind, and helpful. I'm thankful to have this store to help provide great…read morenutrition to my 3 dogs. Since switching to a natural diet and using supplements from Ben's, I have saved MANY trips to the vet. Thank you Ben's.

They are very friendly and knowledgeable and their prices and amazing!…read more The service is always consistently excellent since I found them.

My families favorite place to buy fowl, feed our suburban farm family-pets, and staff is amazing…read morehere!

Stopped by on Tuesday to grab a bag of chick feed & couldn't help but notice how over crowded & sad…read moretheir older chick brooder boxes were so even tho I didn't need to add any more to my flock, I ended up bringing home this gal. When I got her home under further inspection I noticed she had feces cakes so hard onto her feet that left any longer could have caused her to lose circulation in her feet & also was missing bottom feathers by her vent i'm assuming due to stress of being overcrowded & trying to compete for space. I hate to leave a bad review on a small business but it just hurts my heart that they have so many "leftovers" that they just shove into pens & hope someone will come along & pay $30 for a 2-3 week old chick that clearly isn't being well taken care of.

I've been buying feed from them for at least 10 years, and they've always been incredibly helpful,…read morecommunicative, and knowledgeable. They always give honest advice and multiple options to fit your needs. Their delivery service is excellent too -- they'll unload exactly where you want it, clean up afterward, and make the whole process easy. On top of that, their knowledge of livestock and feeding is outstanding, so you can trust that their recommendations are always on point. Highly recommend them to anyone looking for quality feed and dependable service.

They are so incredibly attentive and prompt. Excellent alfalfa too. Delivery is a major plus, they…read morehave been great for us.