I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

I have been taking my 85lbs coonhound dog there for several months to have his nails grind and his…read moreears cleaned. Ti Manalaysay is so gentle, kind and does an excellent job on his nails. I have tried other places and he actually tried to bite them! He loves her!

Staff is always attentive, kind, and helpful. I'm thankful to have this store to help provide great…read morenutrition to my 3 dogs. Since switching to a natural diet and using supplements from Ben's, I have saved MANY trips to the vet. Thank you Ben's.

They are very friendly and knowledgeable and their prices and amazing!…read more The service is always consistently excellent since I found them.

Great products and unique gifts! Great customer service too! I love that they had actual…read moreChristmas bags for gifts.

Have a great assortment of healthy dog food, leashes, collars, anything you could need for your…read moredog. The owners are very helpful and knowledgeable. Super sweet. I buy my dogs Dr Harvey's dog food mixture here. I mix this with the protein I make for my dogs. So much nicer than having to order through the mail. Love this cute little shop.

I love the one in Sacramento off Fair Oaks - today I was in the fountains location and they seem to…read morebe short staffed - there was no one to ask of anything - one girl who was carrying a basket for an older lady who eventually ended up at the cash register and waited on her while I continued to wait in line - no acknowledgment by her either - I found this strange and unappealing as a customer - not sure I'll be back to this location - the fair oaks location also always offers feee samples - this location may as well but the staffing is to short for them to address or offer it unfortunately

They would not let me return a bag of food even though it caused an allergic reaction in my dog…read more They promote a buy 3 get 1 free, but you have to return the food in 30 days if you want to exchange it. How can I use 4 bags of food in 30 days?? I do not recommend them, go to Ben's Barketplace instead. They stand behind their products, unlike this business.

This is my go to place whenever my dog needs a bath. I really like it here because compare to…read moreother dog wash around the area this one is really nice and cheaper for a $10 bath shampoo and dryer comes with it. But everytime I come here I always bring my own blower for my dog because their blower is not for big dogs I have a golden retriever. This is also my go to place whenever Im out of dog food sometimes they have good deals for dog food like when you buy a dog food they will give you a $15 dollar gift card for a Hill Science Diet dog food. All their employees are very friendly and always willing to help, especially ladies by the front registers. The store is super clean and very organized. That's why I keep coming back here.

Amazing Staff. Respectful an very helpful even when your…read moredaughter doesn't remember what the round doohickey that attached to the thingamabob is called. Supplied my new shed with everything to take care of elderly horses. Prices could be better but pretty comparable to other places. I do think they have better products.

READ THIS: It took me a few days to even find the words, I'll try…read more I was desperate to get my 75-pound doodle groomed after chemo treatments and before he started 20 days of radiation for cancer. I waited too long and had such a small window, but Shell squeezed him into her insanely busy schedule just simply out of the kindness of her heart. When I picked him up he looked incredible, easily one of the best grooms he's ever had in nine years. Then, when I went to pay, she told me she was covering the entire visit. I tried to argue, I was so determined to pay and tip her big, but she wouldn't budge. She just said, 'You have enough going on.' I completely broke down crying right there. I've told this story to so many people this week and I cry every single time, watching them tear up too. *Shell, your talent is amazing, but your kindness and compassion is what I'll never forget. You'll be seeing a lot more of us. Thank you from the bottom of my heart. Everyone needs to go see her, she is so worth supporting. "WHERE PETS ARE TREATED LIKE FAMILY"

Have brought my 2 Yellow Labradors here for enzyme baths, nail trims and brush outs. The dogs…read moresmell so fresh after the spa treatments. Nice people own and staff the business. All of them I've met are thorough professionals. Highyl recommended.

Always love the helpful staff! My sr dog recently passed so it was time to upgrade my younger pups…read morefood - we walked in and I asked a few questions - the owner actually helped walk me through a bunch of options with no hard sales - stocked up on some frozen food and other yummy nutrients and excited to see my pup thrive!! We will be back!!

I buy my two Yorkies the raw food roll That is a product of Ben's barket place. I'm very pleased…read morewith this product and have been feeding it to them for quite a while. It is an excellent product and it's quite reasonable it's in a frozen roll. There used to be a gal that worked here and she was wonderful. However, there is now a man who is a little bit less helpful. I have been interrupted with him helping me for him to take a phone call, etc. he also act like he knows everything and recommended a particular kibble for my dogs that they did not like and he basically did not believe me when I told him that. He said every dog liked it! I kind of dread going in when he is working. Otherwise, I have always really liked the store. The prices are a little high on many things, but the frozen raw food rolls are a great deal.

I came in to get my dogs nails trimmed and pulled up all of her shot records and they said her…read moreshots need to have a expiration date, even though there was a date that they were received my dog had her shots 5 months ago and has the IMRAB3 if any vet knew that means it's the 3 years of rabies protection. They said they need confirmation from the place i adopted her and they were not using any critical thinking to realize if her shots were taken 2-19-2026 that still wouldn't even be a year. even tho she has her 3 years rabies vaccination. they clearly just don't want to do there jobs. your guys staff who is taking care of peoples pets need to know how to read vaccinations. Here is even the proof that your staff need

Stopped in while my dog was getting groomed (elsewhere). I was able to get a sale deal on some dog…read morefood and some puppy pads... this location seems to always busy but always stocked with a good variety and availability of items. I like the ease and quick check out - they also have a great selection of fish and other aquatic items.

Five stars truly don't feel like enough for the grooming salon at PetSmart in Rocklin Crossings. We…read morehave always been happy with the care our boy, Tommy Lee, receives here, but what happened yesterday showed us exactly how exceptional this team really is. We dropped Tommy off for his grooming appointment as usual and headed home to wait for the call that he was finished. Not long afterward, the salon called to explain that while grinding his nails, Tommy had bumped his foot against the wall and landed directly on a skin tag. In a wildly unfortunate twist, because apparently a regular skin tag would have been far too simple, it was connected to an artery and began bleeding profusely. The salon team acted immediately. They bandaged his foot, transported him directly to Loomis Basin Veterinary Hospital, and contacted us so we could meet them there. When we arrived, they were already checking him in and making sure he received the care he needed. PetSmart placed the urgent care visit on its account and covered the entire cost without hesitation. Before leaving, the team even asked whether we wanted them to remain at the hospital with us during the appointment. That was far more than we ever would have expected. By that point, they had already exceeded our expectations by miles through their quick response, transparency, compassion, and willingness to take care of absolutely everything. Any business can provide good service when everything goes according to plan. You learn what kind of people you are truly trusting with your pet when something unexpected happens. This team treated Tommy with the same urgency, concern, and care that they would have shown their own pets, and that means more to us than I can adequately express. I wish I knew the names of every employee who helped so I could thank each of them personally. Brooke called today to follow up and ask how Tommy was doing, once again going above and beyond. We had booked the appointment with Koaleen, Tommy's favorite groomer, and I'm sure she also played a part in making sure our boy was taken care of. We were already loyal customers, but the way this team handled such a stressful situation has earned our loyalty for life. Thank you to everyone involved for acting so quickly, taking full responsibility, keeping us informed, and caring for Tommy Lee so genuinely. We could not be more grateful.

This specifically concerns the dog training classes. We attended a beginning dog training class at…read morethis location for our 4-year-old dog. This six-week class teaches all the basics to train the owner in how to get positive dog behavior. The small class size makes it possible to focus on you dog even though it is a group class. Zander, the man who teaches the class is very knowledgeable in dog behavior and helps to explain why we do what we do with the dog to get the desired behavior. He also teaches what not to do so that you do not enforce the wrong behavior. I would highly recommend this training.

Honestly, I am pretty disappointed in my dogs grooming. A few weeks ago I brought my golden (Max)…read morein to have his paw pads shaved out. The groomer did a great job & was very friendly, so I scheduled an appointment for a full groom on 4/19. The staff & groomer were very friendly during check in & I was nervous bc my golden can be a little rambunctious (he's still very young) & has only been professionally groomed one other time at Petco. I asked them to "clean up his edges" & we discussed trimming and evening out the feathers on his legs, abdomen, tail & buttocks + nails/paw pad shave. I didn't really inspect him when I picked him up (why would I? He looked clean, fluffy, not injured & eager to leave so no need to do a full inspection right then & there) - but when I got home and took a closer look I'm very disappointed. They literally accidentally shaved a chunk of fur off his back, they didn't trim his tail or butt at all and the trim job on his abdomen/leg feathers is so sloppy and uneven! I included photos. I'm sad to say Petco did a better job than this and even I myself have done a better job trimming him at home. When I picked him up I asked them how he behaved & they said that he was good/no issues, so not sure why this haircut happened (I'd understand an uneven haircut or a chunk of fur missing if he had been a nightmare and not cooperating but I was told he was a total sweetheart). For what I paid I'd expect at least even cutting & not a chunk of his fur missing. The fur on his chest was evenly trimmed & his paw pads/nails looked nice so at least there is that. I don't like writing negative reviews, especially when staff is friendly & I otherwise had a good experience - but really this haircut is so bad/uneven/they don't even trim half the areas I asked - for $150 (with tip) I feel cheated.

Took our dog Bear here just to do a quick nail trim while I had to go run errands in the area. They…read moredid a great job with our dog Bear. The shop is super cute With all the dog treats and the different designs. They have everything from fresh dog food, dry dog food, specially needs dog food, plus raw hide treats, clothing, leashes and collars too. Came back the day before Labour Day about 11am to drop our dog off for a full groom. The lovely Maddie did our dog's nails last time and this time she was grooming him. It was nice he was someone he was familiar with. As soon as he was ready they texted us to pick him. He came out looking so amazing and smelling good. And what a cute bandana he got from them. We love the staff here they're super nice. We will definitely be back again with Sir Bear. We definitely highly recommend this place for all the dog lover