I've been to three of their locations (Roseville/Blue Oaks, Folsom, and Roseville/Pleasant Oaks) and the staff at all of them are really nice and helpful! Our dog is a picky eater, but they let us try and new dog food with the comfort of returning it if our dog didn't like it (which of course he didn't and he threw it up). The return of it was easy, I did have the receipt so it was a super quick and easy return. I think they let me have a sample of some other dog food before too. Other times, I've gone in needing help with medicine, itchy skin problems, shampoo and conditioners....they have it all and they were super helpful. I get the big bag of dog food and the always insist on taking it to my car for me. Highly recommend!!! I trust this store and go here for all my pups needs!! read more

All these years have passed and these folks are still at the top of the food chain for me. Quality products, some of the more common brands but also more clean and holistic brands as well. No grocery store garbage. Kudos to Austin for being such a bright side of any visit here, he is very knowledgeable and always has great recommendations! Come for the amazing selection and competitive pricing, stay for the awesome Austin. read more

Staff is always attentive, kind, and helpful. I'm thankful to have this store to help provide great nutrition to my 3 dogs. Since switching to a natural diet and using supplements from Ben's, I have saved MANY trips to the vet. Thank you Ben's. read more

I really do enjoy coming into this establishment, as well as the one in Citrus Heights. They are very knowledgeable, kind, and communicative

This place is always well stocked for everything for my dog. The staff is friendly and helpful. I appreciate the single serve option for bully sticks and related treats. This allows me to try something with my dog before buying a larger quantity. read more

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We have passed by this place a dozen times and decided to take a look around yesterday. Unfortunately, our 6 year old husky was just diagnosed with cancer and I was hoping to find some homeopathic supplements. Shout out to Madison, who is truly amazing, knowledgeable and happy to spend time informing us about the top notch dog foods and products. Bonus is super competitive pricing. Oh let's not forget the $10 dog wash station!! This place is a gem and we will be back soon Thank you read more

I absolutely LOVE Ben's Barketplace. I get just as excited as my fur baby, Boba coming in here! In my most recent profile photo update, I just became a new fur mama! I have the most sweetest, playful F1B Goldendoodle. I love my lil guy so much and they're only with you a short amount of your life, so why not only give them the best?! Being a new fur mama, I walked into this place pretty clueless. The only thing I knew was that I wanted to give my Boba only high quality, healthy food specific for his needs. I've been here 3 times already after only having my Boba home for 4 weeks. There are several locations but I've only been to the Pleasant Grove one. Everytime I'm greeted by the same people. I believe she may be the owner and her son? I'm terrible, they're super kind and I never got their names. They are incredibly knowledgeable about the products they carry. She asked me the breed and age. Took the time explaining everything to me and why I should and shouldn't give certain foods. I mean she was a wealth of knowledge and I appreciate her taking the time to share it with me. I'm the end it came down to 3 kinds of foods I wanted to try out. She was so sweeet and even gave me samples of the food to bring home to Boba and see which one he likes best. Today was my first time bringing Boba in. The owner was petting him and gave him a tasty treat. I love coming into places like these that really make you feel welcome and care about your fur baby read more

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Awesome pet food store with loads of options to choose from. If you can't decide what you need or want, the owners and employees are always extremely helpful & knowledgeable. I used to buy dry food for my dog but got educated with the many benefits of what a Raw diet could provide. I made the switch and am never going back to dry food. My dog is a lot happier and healthier, it's amazing what a good quality diet and some support from a great team can do. Can't recommend Ben's Barketplace enough, thank you Brad & Sally. read more

I have always tried to shop locally versus shopping with the big online giants like Amazon . When this location opened up on Blue Oaks, I was excited to see they carry Zignature brand . The only problem was they had all of the formulas , but the one my dog eats which is Goat . The gal said not a problem , they can order it for me and call me when it gets in and I can pick it up . I have done this more than 4 times with zero problems . I usually order a 25 lb bag or 2-12 lb bags . I have also never let it sit at their location when it arrives . They call me , and I go pick it up . Last order I placed for a 25 lb bag was in August . My dog is 11 lbs . He doesn't eat a lot . So I called them recently to order . She said not a problem and they would call me when it's in . Then I get a call back and they tell me they can't do this and that I need to come in and pay for the bag before they can place the order . Mind you, the first time I had ordered , I paid for it and it took over 30 days to get the food I had paid for. I honestly think they didn't order it and forgot about it . But I had to go on Amazon and order a bag to keep me over while I waited . I let them know that was really unfortunate to wait that long when I paid for the food . They said not a problem when I ordered the next time they would call me when it's in and I'll pick it up and pay for it . I've done it like that 3 times since . So now , I'm placed on hold for Nikki the manager to come talk to me . She told me they can't do what they have been doing and I need to come in and pay . I told her this is not what you have been doing and she said they have been left with product before so they can't do it . But I've never left product there and have been repeatedly ordering . She didn't care at all to even come up with a solution and retain a customer . She was dismissive and rude . And the gal when I told her , this is why people go to Amazon because their portal and customer service is rapid and easy to use . She said - sorry you feel that way , have a good day . And I told her , no , it's not feelings , it's facts . This is why Amazon shuts down small businesses because they are easier to do business with and faster and def not rude . I don't mind paying up front on a secure server like Amazon when I know the product is guaranteed in less than 48 hours and doesn't take a month or so after I paid . I also referred two friends there for the signature line and they said they just switched over to Amazon because it was easier and quicker . That's too bad. I wish they would have cared more about customer retention than policy . Update 10/28/24 5:44 pm after owners response - I just love when businesses refuse to take responsibility for their actions or employees behavior. I can pull up all 4 orders I have placed . And no. It was not a week later that I came to get it this last recent order. I also ordered multiple times besides just these two times . And I never mentioned in my post that my friends ordered the goat formula, I said they ordered from the zignature line , so don't try to discredit my review like you're trying to do with your excuses . Just because you try to say this is how it went down , isn't how it went down . How about you focus on how to take care of customers instead of making excuses ? Good luck with your nasty customer service Brad ! Amazon is the way to go !!!!! No excuses ever. Just plain 1000% accountability and delivery of service ! read more

Love this store. Great customer service n staff knowledgeable when i asked them. Online order is also an option and they deliver the same day. read more

I am not a fan of the one on blue oaks but when I went to search for some raw food for my cat who has urine crystals. The guy was very friendly and helped me look for some raw food options. He showed me the packet they have of their prices and even talked to me about a new product that may show up. I ended up returning the food as the cat didn't like it but took home some new brand to try. Hopefully the next return will be okay if need be. Huge selections one guy was in there was a little " know it all" and had a weird vibe about him. read more

Absolutely recommend this place 110%! Casey S. helped me relieve so much weight off of my shoulders. They have a huge inventory of raw dog food and also a huge inventory of kibble. They have all the great brands. The last bag of hill's prescription dog food I opened she started throwing up and had a lot of blood in her stool. Then she quit eating it. Casey knows what he's talking about and knew what I was going through seeing all this mess on Facebook about dog food. He helped me pick out raw dog food that I have been trying to figure out for a month. He was very patient, did not make me feel rushed and was amazing with his knowledge. I feel like he could help anyone that needs help with dog and cat stuff. I'm pleased and now I feel so much weight lifted off my shoulders. I know where I will be going for now on! I also bought Pumpkin Digestive Aid supplement. read more

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We needed a special food for our Yorkie. They had it and set it aside for us until we could pick it up. All done in a cheerful and pleasant manner. read more

The team here is friendly, professional with great customer service skills. They always welcome our fur babies. The floors are spotless, inventory front stacked and windows spotless. You can take your fur babies a bath here too! Major plus. Thank you team Bens Barket place. See you next time! read more

Ben's Barketplace - Roseville - Pet Stores Near Me - Roseville, California

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This is a great pet shop! I took my malamute here to use the Self Wash. I wish they stayed open later in the evening. The self wash cost $15 and includes the soaps and dryer. However, it does not include towels for drying so plan accordingly. read more

The lady that opened the store, I think she was the owner but I'm not sure, she was so nice, recommended products, and answered my quotations! She was so helpful and nice! They also sell good quality products that I can't find at petco or petsmart like wondercide, plaque off powder, and natural dog company products! Thankful they are in the community! I highly recommend! read more

Ben's Barketplace - Roseville - Pet Stores Near Me - Roseville, California

Everyone who works here is helpful and very nice! But I would like you to know that the young black man that helped me yesterday was so sweet and kind and lovely, it really made my day brighter! Thank you! And thanks for carrying my dog's favorite food. read more

Best place to buy canine food and wellness supplies. Staff is very knowledgeable about the health and well being of canines, in particular.

I try to be a responsible and thoughtful pet owner. Places like Ben's Barketplace makes my job easier. Looking for speciality items for your fur baby? Looking for organic products? Looking for fresh food and treats? Have a needy pet who has health issues or dietary restrictions? This is a great place to go. The gentleman behind the counter was extremely helpful. He listened intently to what I was looking for and gave me a tour of the store highlighting items that may be of interest to me. When he had a better idea of what my needs were, he ran around grabbing different items and brought them to me to look at. He took his time to talk about the different ingredients. He even offered some free samples of items he thought my boys might enjoy. I really appreciate the time and effort that he gave to me. If I return to this area, I will definitely be back!! Great job! Great service! read more

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The staff are very friendly and knowledgeable. Very helpful with so many choices. Our golden retriever puppy is picky and has allergies and they helped me find food for her that helped her skin condition. Also, they allow you to bring your dog in the store. read more

BEWARE! I've been a frequent customer and appreciate small business owners and want to support them. I went into this store on 1/15/2021 and the person working refused to put on a mask. They said it was optional for them to wear a mask and for customers to wear masks. With the rampant spread of Covid-19 in our community I would think that they would want to protect their customers. Since they do not care about me and my health, I will never shop there again. read more

I see that other people here have also been upset with the lack of Covid-19 precautions and have stated the Placer County guidelines, which this establishment has refuted as legally required. I will not attempt the same. In fact, I did not initially notice the lack of mask wearing by employees, groomers, and other customers in the store on my last visit. It was not until I was in the aisles, shopping for my cat food that I heard another customer (not wearing a mask) make a comment about no mask requirement in the store. Why is this important? One of the employees began engaging in conversation on how absurd mask wearing is in the first place and made me, a mask wearing customer, feel ostracized and extremely uncomfortable. All before I spent nearly $70 on products at the store. I am not just some one-time shopper here and I am sad to be turned off by the employee's lack of sensitivity to those of us who choose to wear a mask. To the Shop: If you don't want to wear masks or adhere to the Placer County Covid-19 mask requirements, that is your personal choice. Some of your customers might not shop with you because of that, I would have continued to shop. However, singling out your mask wearing customers who chose to follow the guidelines as ridiculous has made it impossible for me to support your business at this time. My advise, do what you want with the guidelines but don't have your employees talk down about wearing masks and treat your customers poorly because they choose to comply with healthcare guidelines. You don't want to discriminate against non-mask wearing customers but it's ok to discriminate against mask wearing customers? Sadly, based on the other responses the owner has given to Covid-19 concerns, I fully expect him to tear into me too. I'm trying to point out an important customer service opportunity he has to make his loyal mask wearing customers feel welcome in his store too. read more

https://www.ucsf.edu/news/2020/06/417906/still-confused-about-masks-heres-science-behind-how-face-masks-prevent We are so disappointed that this local store is not following Ca guidelines for Covid. Here's some research evidence for you, since you stated there was no evidence of masks slowing the spread. You also stated wearing a mask was your choice, which according to the California Department of Public Health is not true. Here's proof of that. https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/guidance-for-face-coverings.aspx I'm so disappointed that we went out of our way to support a local business today only by being disrespected in return. Not wearing a mask is not a matter of opinion, political affiliation or religion. It's required and the right thing to do. read more

In general, I really like this store. Given the specialty food I buy, it is reasonable and well stocked. However, the last box of frozen raw food I purchased was off. I think it had partially defrosted at some point and leaked. I drive pretty far to get here so to bring it back would have been a pain, plus we were out of dog food. Anyways, the food had a funny smell to it. I am a little disappointed that this box was still sold in their store. Otherwise, the service here is usually pretty good. One last thing, while I was shopping here last time my husband observed someone from the store handling a dog quite rough outside in the parking lot. I did not personally observe it and don't want to assume anything, but it left a bad taste in our mouth. Everyone has a different way of training dogs but should you really be beating a dog that hard... read more

I find it extremely sad that they show zero concern for their customers' well being that none of their employees wear masks. For a pricey high end dog food place they certainly have no problem taking your money, but being safe, forget about it! . Also, try and get to know your regular customers and acknowledge them by name! Boo! I figure I'd include the owners response as he sent me a message, but did not post it: From Brad: "What is sad is that you use this platform for something other than what it was intended for. Your comments have nothing to do with our customer service or products. It is simply you venting your fear. Never have we quarantined the healthy or worn masks during a virus. Case in point an estimated 150,000 to 575,000 people died from (H1N1) pandemic virus infection in the first year of the outbreak, yet no masks were worn. I was one of the thousands who were admitted to ICU Isolation for one week, 36 hours from death I was told. There are actual specific protocols for wearing masks and specific guidelines that without following them, render them not only completely ineffective, but also cause them to be a vector of the transmission agent of infection of the very thing you are trying to protect against. A very bizarre twist from the powers that be, now almost backwardly mandating masks to stop the spread of COVID-19, even though there is no science to support this. It is illegal to force our employees or customers to wear a mask. Research California Civil Code 51(b). It is their personal choice to wear or not to wear a mask. Chuck S., with 10,000+ customers it's impossible to remember everyones name. We're sorry you're insecure about this is. Additionally, our store is one of the cleanest in the industry and we have added even more daily cleaning protocols. We hope that you find the security and safety you seek in the next establishment you shop in. We will deactivate your frequent buyer card for your added security" read more

Awesome place!!! The owner is so generous!!! He has donated all kinds of delicious cat food for the Ferals up at Fieldhaven Feline Center. A wonderful non profit being helped by a very kind man!!! read more

These are Ben's Barketplace fed dogs! Thanks to Brad and Sally my dogs have awesome skin and coats, have clean ears, nice teeth, no gas, small poops, rare vet visits, thrive not just survive and dance at every meal! Don't be afraid to feed raw. Brad and Sally will help you every step of the way! read more

Ben's Barketplace - Roseville - Aspen, Zeus and Hank! - Pet Stores Near Me - Roseville, California

Awesome place Knowledgeable staff that can answer any questions about any type and age of pet Great products. Great quality. Great business read more

Top notch customer service and knowledge of product. The owner displays American values and we as a family appreciate and admire that! The staff is extremely helpful and kind. We love the variety of selections! Quality is crucial for our furry family. Remember you get what you pay for. read more

The owner is very knowledgeable and helpful. There return policy was accommodating for my picky eater fur baby. I recommend this store and look forward to supporting this small business. Thanks read more

My first has Thirty Seven votes. I seeing some more recent reviews give low stars. This is now 919 of an update from me. As say in first review, lots doggy items and lots of cat items. There is an area where the human can wash and otherwise groom his doggy. Hey just as the human likes to be clean, I sure doggy feels happier after its bath and other grooming. Aprons are provided. This place is named for a K 9 police doggy. Hurray indeed for this place. Thank you all the employees for great store and Thank you all the volunteers for great store. read more

Sandy and Brad are the owner's and they provide excellent and very knowledgeable information about feeding your dog a raw diet! My companion sadly was just diagnosed with sarcoma and I wanted to find a high quality food for him because he was fatigued and having some issues with his health. I have found that feeding him a good diet has made a big difference in his quality of care. I want to provide him with the best for this very hard journey he is going through. Thank you both, Sandy and Brad for making this possible for him. You both rock our world for our beloved companion!!! Very grateful for each day for him. read more

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Our Goldendoodle is pretty picky and so are we on what we feed her. This place has everything we need for our 3rd child - lol We buy the Stellas frozen raw dinner patties (I change up the meat types each visit), the Stellas freeze dried dinner patties (mix frozen/dry), the Papa Kitala healthy snack treats, and for bed time, the indigenous dental health bones. I also bring our pooch with me as the owner always gives her a treat (when I am not watching - lol). We're always treated well at Ben's and our pooch is healthy and very active. Cheers! read more

I stopped in to pick up a bag of our regular brand for my pup. As she would soon be turning a year, I asked what changes I should make to the food we give her. IAN took the time not only to give me suggestions of changing from puppy to adult food, but he took the time to ask questions about our feeding routine and habits, gave suggestions on introducing different meats, adding additional protein and probiotics. He was so thorough, patient and informative!! it was such a pleasant experience. read more

I have been in a few times now, the owners are very informative and always had an answer to my questions. I like describing this store to my friends and coworkers as a "Whole Foods" for dogs. The prices of items are the same as anywhere else. It's honestly the only place I go now for treats and food. I recently switched my 12 year old dog to raw food. It doesn't smell great but he loves it. read more

What a great store, with the nicest, most helpful staff. I came upon it by accident and it's way across town from my home, but the friendly staff makes it worth the drive. read more

Getting a new puppy and wanted to find a place that sold premium, natural food. Stopped here yesterday, opened the door to walk in, saw 8-10 people, NOT ONE person wearing a mask - including the staff member who greeted me. I was stunned. Even at Home Depot everyone wears a mask. For a business owner to jeopardize the health and safety of their customers due to either mild discomfort or some inexplicable political reason is unforgivable. What's worse is this is a high-end, "luxury" pet supply store, not a gun shop. For a business owner of this type of business to be this careless is jaw-dropping. I immediately turned around and left. Danger plus exceptionally poor business decision is just too much. smh read more

Good place with great selection of products but two issues with the store. First and foremost is the fact that you have to be a detective to find pricing on most of the items there, especially bag food. Marketing and sales 101 you can't sell anything if there isn't a price. Owners- why do you not price your items? To get pricing on bagged dog food you need to push the food back on the shelf to see a few stickers, but even so there may be 6 varietals and only 4 sticker prices. Secondly- its always damn hot in there other than the fridge section. ***updated review**** I have been back since original review, and yes NOW they do have pricing on sheets hanging from the shelves. Maybe they took notice to my review. However prior there were no sheets of pricing, there sometimes were tags under the bags of food on the corner of the shelve in which you needed to push the bags of food to even see the price. But they had the bags of food mixed with different flavors and so you had to find the right tag to see what it costs IF there was a tag. Kudos to owner for heeding suggestions. Power of Yelp. read more

Highly recommend this place. They were so informative and so kind! We are so excited to get our dogs on this raw food and increase their quality of life. read more

The way this owner responds to mask Karens (polite, but unapologetic) in the reviews is AWESOME. Common sense prevails! I'll be in later this week to shop and support your business. read more