Jessica and the team were fantastic They helped me find…read morewaterproof shoes for our trip to Ireland When my size wasn't available, they ordered it from their NAPA store When the shoes arrived, and I tried them out for a few days at home indoors, I realized my heel was popping up and the top part of my foot was hurting So I came back into the store and they suggested I go try on the wide version at the Northgate store I drove about 15 minutes to that location and was greeted by name and they helped me and the shoes were absolutely the perfect fit I thought it was impressive that the store at Redhill was so friendly and helpful so I was pleasantly surprised to find the same situation at the Northgate store This tells me that the company really creates and fosters a good employee experience because they are treating their customers so well and with so much care at every store Rather than buy shoes at Amazon only to return them over and over again why not go in to an actual establishment and try them on in person and interact with a human that is caring and enthusiastic The people who work at Lark shoes are very knowledgeable and very friendly and the selection of shoes is amazing especially at the Northgate location I highly recommend going there in person, browsing the store, selecting what looks good to you and then try it on and really having that full experience It's better to buy quality that lasts !

Great fast and quality service. The staff is very friendly and knowledgeable and my Dad trusts his…read moreexpensive cowboy boots to be repaired correctly.

My old pair of HOKA's were ready fro retirement! I was happy to see that the Northgate Lark Shoe…read moreStore carries this brand. (Among many other quality shoes!) I have particular feet and figured any pair of HOKA hiking shoes would work. I was graciously helped by Zach from whom I learned that "all HOKA hiking shoes are not alike. He did an assessment of my needs and suggested 2 styles. I am extremely happy with my purchase and with the service Zach provided. Quality service seems to come at a Premium these days. At Lark Shoes, it seems to be the Norm. :)

Horrible service. We went in and no one else was in the store. There were two ladies working and…read moreneither one offered to help us. We had to ask for help. Then when my kid was in between sizes, the lady said he should just get whichever one he likes. I had to ask her to measure his feet and in fact he was the larger size. They literally did nothing to help us except exactly what we asked. Very disappointing for a local business. We may as well just bought them online.

Took my son in about a year ago to get a pair of sneakers. The owner was super helpful and my son…read morewalked out very happy with a unique pair of shoes. I'm heading over to get him a gift certificate for Christmas where he can go back and find the perfect shoe for his now much larger foot. The prices were definitely reasonable, what I would expect to pair for any pair of sneakers at any store, the bonus here is that these shoes are unique, and often out of stock pairs at other stores. This place is a hidden gem in San Rafael!

Just beware. I was sold multiple shoes in men's 8 1/2 saying that it's women's 7. Months later,…read morewhen I finally got time to return them from Christmas, I was basically told shit out of luck.. from the owners mouth...dude I paid them so long ago, dude, what took you so long to get here, dude, there's nothing I can do. But I asked for a women's seven and you sold me the only thing you had in the store that was comparable, we went through almost 10 or 12 pairs and you had nothing in stock. You wanted to sell so bad that you convinced me that 8 1/2 men will work for women seven.. they're not, and they don't fit My wife, the owner had no flex, no my man, I'm so sorry. There was nothing but good luck with your 8 1/2'a This is a dirty street hustle in a building store front. Stay away

Do yourself and Marelli Brothers a favor...take your business somewhere else…read more I gave them my purse that had a tear (rip) in the shoulder strap loop. I also gave them a new loop (taken off another purse) to replace it with. They told me to come back in 2 days. I did. After looking everywhere for it it had not been fixed. Come back in 2 more days. I did. Purse still not fixed. They're apologizing profusely and PROMISING to get it done later that day. Come back tomorrow. I did. It still had not been touched. I say this is getting a bit ridiculous, they are soooo sorry. They swear it will be done. Come back again. I did (you guessed it...never touched). This happened 7 times. We are talking replacing 1 loop. The 7th time they tell me they'll fix it now. Come back in a little while. I did...and this is what they gave me (see photos). They did use the new loop I gave them...and somehow they actually RIPPED IT, TOO!!! I stood there, mouth agape in disbelief as he tried to convince me that "the new strap will hold just fine" (as he's yanking on the new loop now making the rip even larger). I tell him this just won't do. He finds another piece of leather to make a new-new loop and tells me to come back tomorrow. Now exhausted...I did. Still nothing had been done. As he was again apologizing saying to come back again I took the purse and told him I really did not want them to have it yet another time...and that I would not be coming back. I'm sorry I gave them so many chances. I won't be giving them any more. Do yourself, and Marelli Brothers, a favor...take your business somewhere else.

They have been repairing my shoes for 30 years and apart from being sweet and wonderful and good…read morethey do the best shoe repairing ever. And the turn around time is more than reasonable. They do orthopedic shoe repairs and stretching and color dying of leathers. All done w style and class!!!! And a smile!

I understand what DSW is so based on that they get 4 stars…read more DSW is a shoe store that has their entire inventory out which creates a self help situation for the shopper. You know right away if the shoe on display has your size by looking down at the inventory stacked below. You won't find the latest greatest models of shoes but you will find something for your feet. Manage expectations. You aren't shopping at Nordstrom or even Neiman Marcus designer shoe parlours. I bought New Balance for my sweet mother in law. Then I bought a pair for my loving husband. They both LOVE their new shoes, the fit, and how it makes their bodies feel. I'm delighted that I have made straightforward no fuss purchases at a great price to persuade both of them to exclusively buy footwear that fits well from day 1 while supporting your body. I knocked off a star because while I do understand their great prices are due to self service and not stocking the latest style. I wanted the latest style New Balance like mine from Nordstrom. I was too lazy to drive to Nordstrom Corte Madera when I also wanted to take my MIL clothes shopping at the lovely Vintage Mall. They have different inventory online vs in person at this location so do check there as well. Lots of parking, easy try on and purchase, friendly staff, easy return/exchange. Get you a pair of shoes that make your body feel good.

This is a busy location, so it is understandable the staff is usually preoccupied. Most of them are…read moregreat despite this. They try to help as they can even they are bogged down by a line full of customers. However, Hannah..... is the epitome of bad customer service. I get there is a lot of people there, but if you can't even put on a professional attitude while at work maybe don't work with customers. As I said they are busy, I came up and she made a line full of customers wait because she was gossiping to a co-worker. Finally the manager asked her to jump on a register and she did. I swear snails move faster and once the manager left, she tried to continue her gossiping over the registers and in between instructions for the customer. I had questions, but forget it, maybe it's best to find another place to get my shoes. This wasn't worth my time. The selection is pretty broad and easy to find something you need no matter the occasion. And they have great brands that are well worth it. The price is usually pretty reasonable and they have a great clearance section.

If you're looking for a top-notch, personalized experience when it comes to finding the right…read moreshoes, San Francisco Running Company in downtown San Anselmo is the place to go. I recently stopped by in search of new shoes for my travels, and I was blown away by the level of care, patience, and expertise that Chris and Mecque brought to the experience. They took the time to walk me through multiple shoe options, encouraging me to try on different styles and really pay attention to what felt good and what didn't. They didn't rush the process, and their knowledge and kindness made it such an enjoyable experience. It's rare these days to find that kind of thoughtful, patient service where the goal is to truly help you find the right fit--not just make a sale. Supporting local businesses like this is so important, especially when they go above and beyond to offer genuine, personalized service. I'm thrilled with my new cushioned shoes and feel so much more prepared for my upcoming travels. Huge thanks to Chris and Mecque for their care and attention to detail! If you're in the area, definitely check them out. It's the kind of shopping experience that reminds you why buying local matters.

Had such a disgusting experience shopping with this store on the SHOP app! I paid $282+ for these…read moresneakers which were a rare Nike Prototype and they really sent them in a shipper bag from CA to NY via USPS Ground! Of course, upon receipt, the box was crushed and torn in a corner. As you can imagine, I was highly disappointed and commented on their instagram page expressing my dissatisfaction. I then called yesterday on 03/22/2025 and spoke with a manager named Crystal. This woman was completely unprofessional, disrespectful and threatening! She was totally unhinged. Not only did she insult me, but she actually said I wasn't a runner (which couldn't be further from the truth as I actually run a 5k approximately 3-4x a week). She said I needed to "put on my shoes, go outside, be happy and smile." Unbelievably presumptuous and rude! Then she ended our call by hanging up on me right before calling me a scammer then she was going to report me to the Shop app. Even if I wasn't a runner, which I am, whether I chose to wear my shoes or take a dump in them is entirely my business! When I purchase something new, especially when it's close to $300, I would expect that not only the shoes, but the box arrives to me in new condition. To add insult to injury, she demanded I send the shoes back "in a box," which I found to be totally rich as they hadn't even sent it to me in a box! The woman is mentally unstable. I could even hear her shaking through the phone. Not once did I raise my voice or use profanity and her reaction was 100% unwarranted. Update: I'm changing my feedback from 1 star to 3 because apparently I was issued a refund, but unbeknownst to me. I only saw it appear on my account after the fact. As I had previosly mentioned to leadership, an apology would have gone a long way with me. No one was asking for money back or charity, but I appreciate the initiative nonetheless. I still feel the manager Crystal is problematic and should be spoken to by whoever she reports to in addition to receiving some much needed sensitivity and customer service training.

Gerard show great patients win showing me shoes because I have a problem with supination. He's the…read moreman to see in the Novato location.

Wow!! Sports Basement is a fantastic place to gear up for all your outdoor adventures! We went…read morethere looking for new goggles and maybe some ski equipment, and the experience was truly fun and enjoyable. The store offers a wide selection of sports, leisure, and camping gear, making it a one-stop shop for all outdoor enthusiasts. Shopping here feels fun and convenient, with everything neatly organized and easy to browse. Great value and discount offers. Plus, the welcoming atmosphere makes it a great spot to get excited about your next adventure! Staff: the staff was friendly, knowledgeable, and eager to help us find exactly what we needed.

Shopping Experience at Nordstrom Racks…read more I am not a shopper! I don't enjoy walking from store to store in search of specific things or gifts, especially during the holidays! I want to walk into no more than three or four stores, get everything I need, and be done with it. That said, I enjoy walking through my favorite stores and checking out the goods without any specific purchase in mind. Sometimes, I find something I wasn't planning to buy, but I realize it could help me or make someone close to me very happy. I know this sounds confusing, but I think you get what I mean! Anyway, Nordstrom Racks is one of the stores I enjoy walking through. They are organized and carry well-known brands, which is not as important to me as it is to many others. This specific location is one of those stores that we visit often, and I have found and bought many items here. The staff has been helpful whenever I needed help, and we've never had any issues shopping here. The prices for certain items may be somewhat higher here than some other comparable stores, but if you do not have the time to go from store to store hoping for a better price, then it is worth it. The only drawback is that the racks can get very messy during busy shopping periods like the holiday season. So, it is always best to visit and get what you need before the crowds rush in and mess things up!

One of my favorite malls is The Village at Corte Madera with plenty of parking. I always have…read more to stop by Nordstrom whenever we visit this Mall. If you ever stopped by the Nordstrom shoe department ask for Chris. He is super cool and an amazing person. Chris is our go to sales associate in the shoe department. He is knowledgeable and knows his stuff. He is awesome! Great customer service always. Hours are Monday through Friday 10 am to 8pm and Saturday 10am -7pm and Sunday 11am - 7pm Until next time. Chao!

First time here. They put the clearance swimsuits up front, which was so unexpected but…read moreappreciated. The longtime staff were really helpful and nice. The young clerks didn't quite know how to help, but tried. They have a good assortment of sports gear and cater to kids teams as well. Wish they had kids mirrored goggles. Appreciate the community support!

Every time we come here, we get the best service and best quality sports gear!! Love T & B!!read more

An awful customer service experience. The $160 Brooks shoes frayed after 6 weeks. The dismissive…read morewoman behind the counter, and her equally unpleasant male coworker, informed me it was my fault for the way I walk. I pointed out that this had not occurred with any other shoes. They offered me a discount if I bought another pair (fat chance). They also made it clear I wasn't the first person with this issue. Luckily, Brooks Shoes was more responsive.

I like to support local business and have purchased many items at arch rival over the years. I…read morewon't go back. My husband bought a pair of Brooks running shoes that were defective with a kink in the shoe at the toe box, causing pain at the defect. He noticed it after running and attempted to return the shoes at approx 40 days of purchase. Arch rival noted and agreed to the manufacturer defect but refused the return because it was after 30 days, even though there was a 90 day return policy from Brooks. They did not handle it with the manufacturer and left him to deal with it. He simply wanted a new pair or shoes or store credit. They strung him along and just didn't do the right thing. We won't be using arch rival again.