Took my son in about a year ago to get a pair of sneakers. The owner was super helpful and my son…read morewalked out very happy with a unique pair of shoes. I'm heading over to get him a gift certificate for Christmas where he can go back and find the perfect shoe for his now much larger foot. The prices were definitely reasonable, what I would expect to pair for any pair of sneakers at any store, the bonus here is that these shoes are unique, and often out of stock pairs at other stores. This place is a hidden gem in San Rafael!

Just beware. I was sold multiple shoes in men's 8 1/2 saying that it's women's 7. Months later,…read morewhen I finally got time to return them from Christmas, I was basically told shit out of luck.. from the owners mouth...dude I paid them so long ago, dude, what took you so long to get here, dude, there's nothing I can do. But I asked for a women's seven and you sold me the only thing you had in the store that was comparable, we went through almost 10 or 12 pairs and you had nothing in stock. You wanted to sell so bad that you convinced me that 8 1/2 men will work for women seven.. they're not, and they don't fit My wife, the owner had no flex, no my man, I'm so sorry. There was nothing but good luck with your 8 1/2'a This is a dirty street hustle in a building store front. Stay away

The work is great, hope health returns to the brother. Would hate to see this show repair shop…read moreclose.

Do what they say and know what they are doing . No bullshit here - best in marin for quality shoe…read morerepair and resoling.

I understand what DSW is so based on that they get 4 stars…read more DSW is a shoe store that has their entire inventory out which creates a self help situation for the shopper. You know right away if the shoe on display has your size by looking down at the inventory stacked below. You won't find the latest greatest models of shoes but you will find something for your feet. Manage expectations. You aren't shopping at Nordstrom or even Neiman Marcus designer shoe parlours. I bought New Balance for my sweet mother in law. Then I bought a pair for my loving husband. They both LOVE their new shoes, the fit, and how it makes their bodies feel. I'm delighted that I have made straightforward no fuss purchases at a great price to persuade both of them to exclusively buy footwear that fits well from day 1 while supporting your body. I knocked off a star because while I do understand their great prices are due to self service and not stocking the latest style. I wanted the latest style New Balance like mine from Nordstrom. I was too lazy to drive to Nordstrom Corte Madera when I also wanted to take my MIL clothes shopping at the lovely Vintage Mall. They have different inventory online vs in person at this location so do check there as well. Lots of parking, easy try on and purchase, friendly staff, easy return/exchange. Get you a pair of shoes that make your body feel good.

This is a busy location, so it is understandable the staff is usually preoccupied. Most of them are…read moregreat despite this. They try to help as they can even they are bogged down by a line full of customers. However, Hannah..... is the epitome of bad customer service. I get there is a lot of people there, but if you can't even put on a professional attitude while at work maybe don't work with customers. As I said they are busy, I came up and she made a line full of customers wait because she was gossiping to a co-worker. Finally the manager asked her to jump on a register and she did. I swear snails move faster and once the manager left, she tried to continue her gossiping over the registers and in between instructions for the customer. I had questions, but forget it, maybe it's best to find another place to get my shoes. This wasn't worth my time. The selection is pretty broad and easy to find something you need no matter the occasion. And they have great brands that are well worth it. The price is usually pretty reasonable and they have a great clearance section.

If you're looking for a top-notch, personalized experience when it comes to finding the right…read moreshoes, San Francisco Running Company in downtown San Anselmo is the place to go. I recently stopped by in search of new shoes for my travels, and I was blown away by the level of care, patience, and expertise that Chris and Mecque brought to the experience. They took the time to walk me through multiple shoe options, encouraging me to try on different styles and really pay attention to what felt good and what didn't. They didn't rush the process, and their knowledge and kindness made it such an enjoyable experience. It's rare these days to find that kind of thoughtful, patient service where the goal is to truly help you find the right fit--not just make a sale. Supporting local businesses like this is so important, especially when they go above and beyond to offer genuine, personalized service. I'm thrilled with my new cushioned shoes and feel so much more prepared for my upcoming travels. Huge thanks to Chris and Mecque for their care and attention to detail! If you're in the area, definitely check them out. It's the kind of shopping experience that reminds you why buying local matters.

Had such a disgusting experience shopping with this store on the SHOP app! I paid $282+ for these…read moresneakers which were a rare Nike Prototype and they really sent them in a shipper bag from CA to NY via USPS Ground! Of course, upon receipt, the box was crushed and torn in a corner. As you can imagine, I was highly disappointed and commented on their instagram page expressing my dissatisfaction. I then called yesterday on 03/22/2025 and spoke with a manager named Crystal. This woman was completely unprofessional, disrespectful and threatening! She was totally unhinged. Not only did she insult me, but she actually said I wasn't a runner (which couldn't be further from the truth as I actually run a 5k approximately 3-4x a week). She said I needed to "put on my shoes, go outside, be happy and smile." Unbelievably presumptuous and rude! Then she ended our call by hanging up on me right before calling me a scammer then she was going to report me to the Shop app. Even if I wasn't a runner, which I am, whether I chose to wear my shoes or take a dump in them is entirely my business! When I purchase something new, especially when it's close to $300, I would expect that not only the shoes, but the box arrives to me in new condition. To add insult to injury, she demanded I send the shoes back "in a box," which I found to be totally rich as they hadn't even sent it to me in a box! The woman is mentally unstable. I could even hear her shaking through the phone. Not once did I raise my voice or use profanity and her reaction was 100% unwarranted. Update: I'm changing my feedback from 1 star to 3 because apparently I was issued a refund, but unbeknownst to me. I only saw it appear on my account after the fact. As I had previosly mentioned to leadership, an apology would have gone a long way with me. No one was asking for money back or charity, but I appreciate the initiative nonetheless. I still feel the manager Crystal is problematic and should be spoken to by whoever she reports to in addition to receiving some much needed sensitivity and customer service training.

If I could give a zero star, I would. Bought my son a pair of Nike's that were over $80. After a…read moreweek, the shoes started coming apart at the toe, and the store would not discuss an exchange - even though Nike guarantees their product. I didn't have the original box. If they had said it was a requirement for returns/exchanges, I would have kept the box. I will never buy shoes here again. Footlocker has horrible service.

The worst service in the mall. Yesterday the two young women there were too busy counting receipts…read moreto say hello, much less ask if they could help us; my son finally had to go up and ask for a shoe in his size. The other customer that was there basically got his shoes tossed to him by the most unfriendly one. They were both sullen and one of them as I mentioned above was downright unfriendly. Never again.

I returned after a year from my first very good shopping experience…read more This visit I was introduced to Rosie who was so very thorough, patient and so pleasant. I explained my foot problems as I had just returned from my Podiatry Dr Visit. Explained my need for the ideal shoe for work and for non-working days. All the while as I'm trying on shoes she set me up to try, she's juggling other customers graciously and successfully, also stocking shoes. I felt very relieved and happy with my purchases. I highly commend her in her customer service and professionalism. P.S. Several other employees on the floor were pleasant and greeting customers. It is nice to see that because it's not pleasant to shop in a store and employees act as if you're invisible. Thank you for having superb employees!! Sincerely, Katherine C.

I love this sports basement! Great selection of products for all my activities, mountain biking,…read morerock climbing, hiking and camping! And the bike mechanics are so nice and accommodating! They fixed my break on Saturday so I could go on an epic crazy ride in Olema with my step Dad who was visiting with his mountain bike! Thank you sports basement bike mechanics!!!

Shopping Experience at Nordstrom Racks…read more I am not a shopper! I don't enjoy walking from store to store in search of specific things or gifts, especially during the holidays! I want to walk into no more than three or four stores, get everything I need, and be done with it. That said, I enjoy walking through my favorite stores and checking out the goods without any specific purchase in mind. Sometimes, I find something I wasn't planning to buy, but I realize it could help me or make someone close to me very happy. I know this sounds confusing, but I think you get what I mean! Anyway, Nordstrom Racks is one of the stores I enjoy walking through. They are organized and carry well-known brands, which is not as important to me as it is to many others. This specific location is one of those stores that we visit often, and I have found and bought many items here. The staff has been helpful whenever I needed help, and we've never had any issues shopping here. The prices for certain items may be somewhat higher here than some other comparable stores, but if you do not have the time to go from store to store hoping for a better price, then it is worth it. The only drawback is that the racks can get very messy during busy shopping periods like the holiday season. So, it is always best to visit and get what you need before the crowds rush in and mess things up!

One of my favorite malls is The Village at Corte Madera with plenty of parking. I always have…read more to stop by Nordstrom whenever we visit this Mall. If you ever stopped by the Nordstrom shoe department ask for Chris. He is super cool and an amazing person. Chris is our go to sales associate in the shoe department. He is knowledgeable and knows his stuff. He is awesome! Great customer service always. Hours are Monday through Friday 10 am to 8pm and Saturday 10am -7pm and Sunday 11am - 7pm Until next time. Chao!

First time here. They put the clearance swimsuits up front, which was so unexpected but…read moreappreciated. The longtime staff were really helpful and nice. The young clerks didn't quite know how to help, but tried. They have a good assortment of sports gear and cater to kids teams as well. Wish they had kids mirrored goggles. Appreciate the community support!

Every time we come here, we get the best service and best quality sports gear!! Love T & B!!read more