My family and I came for the NBA crossover as well as all the different pop-up stores in the city this weekend and man! The lines were long, but everything was very family-friendly orientated and they were great picture opportunities!! My nephews had so much fun they slept so well!! At footlocker, they were doing door prizes, and a bunch of picture ops and you could actually play basketball or at least try! Everything was very clean and organized, and there were employees were helping you out with what to do! Hats off to all the employees that had to deal with all the lines, long workday, and homeless people trying to get in on the action! security was very tight and SFPD was out so I felt very safe walking around!! read more

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I ordered Nikes online, the shipping company and footlocker would not reply to my inquiries as I never received my shoes. Customer service would put me on hold for hours then hang up. Ended up having to file a dispute with my cc to get my money back. No wonder this company will be out of Business soon!!!! read more

Treated with respect with prompt, polite, and superior customer service. Brought shoes right away and let me try on both shoes to ensure comfort. Even laced up one shoe for me. Thanks! Will shop here again. Unlike other shop yesterday that treat me as a potential shoplifter and would not let me try on both shoes. read more

Foot Locker - Jordan OG 1 with gold and black colorway. - Shoe Stores Near Me - San Francisco, California

This year (2020) has been hard on everyone. For months people couldn't get a haircut, dine-in at a restaurant, and go to the gym. The last part I mentioned, not going to the gym created a problem I wasn't used to. When I went to the gym, my shoes didn't wear out on the treadmills etc. So for the last three months of running around Lake Merritt on concrete, all my shoes were destroyed. My Achilles and heel hurt so bad, my best friend was Aleve. They were as smooth as bowling shoes on the bottom. Which is why I'm happy to say that Foot Locker has finally reopened this week! While 85% of the stores are still closed, Foot Locker is one of the few that was able to reopen on Monday with an ample amount of employees that provide great customer service. On top of that, there were shoes up to 66% off the regular price. So I dumped the shoes I was wearing on the spot and purchased a pair of VaporMax Flyknit and Epic Reacts, both for running. For great deals and good customer service, now is a good time to go. read more

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Great service here, even though it was quite busy. Thank you Alex for your patience! I needed size 3Y (youth) and I was waiting for a friend to respond through text...took forever. Alex was cool, calm and collective for 20+ minutes. Got the outdoor shoes I wanted and even though the line was long for checkout, it went by pretty quickly. Everyone greeted me and was quick to check sizes for me. read more

Foot Locker - Shoe Stores Near Me - San Francisco, California

I came to this location to get my return and refund back. Thank you for the manager here finally I got my money back.. the manager here also claims that receipt without the original shoe box ,is a no return /refund policy . I ask where in the store post this consumer policy?? And where on receipt stated this policy?? Manager walk away after I ask about it. And then minutes later cashier told me manager will give me refund at this time.. ???? Both of them said if you bought at this location .they would inform customers about this policy. Which cashier rang up few customers in front of me. And haven't verbally told customers upon purchase..!!! So fellow Yelper's be aware your consumer rights!!! read more

Great service, selection and lots of sales! Got 3 pairs of shoes for $225. Would def return.

Went in, found what I was looking for, tried it on, paid, and walked out without incident. Staff was friendly and not overbearing. Got 30% off. Can't complain. read more

Foot locker is like a bad relationship. You know it's bad, but you keep going back because there is *something* there that keeps you going back for more. I remember lining up at Foot Lockers back in the day to get Jordans. Those were the days. What inner city kid hasn't grown up on Foot Loccker shoes after they moved up from payless shoes? Ok, maybe that's just me. Seriously though, they have a great selection. It's no custom shoe shop, but you'll get all the major players (Nike, Adidas, reebok etc). They have a decent selection of basketball and football jerseys. Also, a great hat selection. I would not recommend this place for soccer gear. Don't come here thinking the employees are experts. They are most likely under-paid high school students who couldn't care less about your shoe needs. read more

Foot Locker - Shoe Stores Near Me - San Francisco, California

I went here to exchange my Air Force 1. The lady who was helping me to get the right size was really helpful and it was fast. Everything's going smooth. I went to cashier to process the exchange. The lady asked for my email address i thought it was just for online receipt she also asked for my phone number and asked if my last name is the one on my email address so i was thinking maybe she just needed it for the exchange. Everything was done BUT after 45 minutes after i left the mall i got an email. Saying "Confirm your FXL account" she signed me up WITHOUT ASKING ME. So not appropriate and professional. Very disappointed. read more

Very cool spread out storefront that actually has a double store space. Ample seating for trying on footwear....and there's a lot to try - including Jordans and other specialty shoes like the orange/black SF Giants style that fans are sporting at the games. They have a good representation of Warriors gear, too...even sport socks featuring Steph Curry. read more

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I placed an order online for a pair of shoes to be delivered to the store. I received and email saying the order was ready for pickup. I send a friend to pick the order up. I added him at the time when I placed the order. So he gets there and it's this big problem. He was questioned why I couldn't pick up the order...I'm on the phone yelling mom of your MF business. I had to send him pics of the order number and the tracking number. I called the store to speak to the manager who acted very immature. Yelling at another employee without placing me on hold...nobody wants to hear that. Ok so 5 minutes pass and then my pick up person is calling me saying the manager wants to know what I ordered. Mind you I'm still on hold. This is so irritating. There are a bunch of children working here. They need to grow up! read more

I ordered some Ugg's about a day ago on the foot locker website and was super excited to see that they were getting delivered the next day. I noticed that the Ugg's were being shipped from this location. To my surprise when I opened the box I had received mixed matched pairs of shoes. Not only is this extremely disappointing but it comes to show how much care these employees put into your order. I understand that it's the holiday season and it gets busy but actually opening the box to make sure the shoes match takes 2 seconds. Super disappointing, now I have to go out of my way to go to the post office return this sad mistake and wait an extra 5-6 business days for my new pair. I would be more understanding if the pair was different but 2 completely different shoes?? Make it make sense! read more

Foot Locker - Shoe Stores Near Me - San Francisco, California

The customer service at this Footloocker is good. They did not have my size. However, I was able to order it online. The staff were very pleasant and did their best to help. I tried on so many shoes and made a mess but they were easy going and patient with me. read more

I went in there today with a problem I had with an online order, and even though the shoes being shipped we're not coming from that store they still went out of their way to solve the problem and in the nicest way possible. read more

Kevin and Jocelyn were super dope They complemented me on my chunky dunky sb mask and bought a shirt when I wasn't even planning to read more

Will never go back there. Customer service at its worst. You have to beg to be helped. Who ever hired the employees have no idea what they are doing. read more

Looks like Justin L. and I had the same experience with Noel. You'll know him if you see him because he's the oldest guy on the staff and looks completely miserable. I walked in, completely ready to buy some shoes (I was desperate, hence stepping foot in a Foot Locker in the first place) and Noel looked at me, then walked away. Okay, maybe he's helping someone else. I look around and can't find the shoe in the color I'm looking for. Noel is actually just walking around, not with a customer, so I pull the shoes up on my phone and ask him for help. He straight up stares at me as if I had just interrupted him, doesn't say anything, then looks at my phone and just shakes his head. Other dude at the counter can see my phone from where he's standing and says they don't carry that particular color but I'm welcome to try similar ones. I tried on a pair but decided I'm not going to give Foot Locker my money. I haven't been to a Foot Locker in years and I was reminded why. As someone who spends a crap ton of money on clothes and shoes, Foot Locker isn't getting a single penny from me. You suck, Noel. Eat a Snickers. read more

House of HOOPS would imply that it may have something to do with basketball. Which is odd, since they don't carry any clothes for tall hoop players...and I've been going there for the last 8 years...haven't been able to buy one piece of clothing and I'm only 6'5, which is not that tall for a ball player...and there are many kids as tall as me who don't wear their sweat pants half way down their axx. read more

If you've ever set foot in the skanky Lady Foot Locker in San Francisco Shopping Center, then you've probably been to this store too. When you realized just how gutter hooker you were going to look in all those shiny shoes at LFL, you probably resentfully approached Foot Locker, hoping that by some miracle, this store would have a men's shoe that 1) Didn't make you dizzy looking at it, and 2) somehow fit on your girly foot. You soon realize you shouldn't have bothered. Overpriced, generic, and gimmicky, this is nothing more than the twin brother to the trashy "Lady" Foot Locker across the way (and I use the term "Lady" loosely). You realize you should have saved your time and gone straight to Niketown (oh god, I can't believe I just suggested that!) or Adidas or any one of the direct retail outposts in the area. You hang your head in shame. You slowly back away from the store. You vow never to come back again. 1 extra star for being well-staffed, even though I don't need help figuring out that your inventory (for men AND women) is ass. read more

"Sometimes people desperately need shoes found only here." I think this should be their tagline, because no one I know goes out of their way for the Foot Locker experience. And of all the Foot Lockers I've reluctantly visited in malls across the state, this one is near the bottom of my list. Here's why: - I've been twice now on visits to the city. Each time I first walked in it was blast furnace hot, and that combined with ridiculously loud, pulsing hip hop beats is the perfect recipe for an instant headache. - The employees at this or any other location I've visited range from either blatantly ignoring you to annoying you by standing over your shoulder through the entire process, or bouncing basketballs, or pressuring you into buying something. - The selection is limited, ultra pricey and often out of stock; at least in my size. This is the prefect recipe for disaster, yet for some reason FOot Locker seems to be as popular as ever. But no worries, my friends, I have plenty of other footwear sellers to choose from. read more

While doing some Christmas shopping yesterday after work, I had thee pleasure *eye roll* of going to this Foot Locker location. Customer service was non existent. Some workers were chit chatting with friends, one was flirting with some girl, and another was walking around looking confused. After going back and forth trying to find a shoe. I finally was able to ask a worker a question about a shoe...only to be told that they didn't carry it. If you are expecting fast and wonderful customer service, don't go here. read more

Horrible service with 8 people on floor thst just playing around. 1 register open with 7 people in line for 10 min when all the other staff doing nothing read more

Alex was (is) DOPE! Super helpful, and down to earth. He knows his shoe style. And history as well. Thank you Alex!!

Td;lr: Absolutely terrible costumer service. Don't ever shop here. Purchased a pair of red converse was given an illegible receipt and was never asked for a gift receipt. When I asked if they could reprint it, they said no. I then asked if I could return the shoes to have a legible receipt and they simply said no. The manger just signed the bottom of the receipt and said it should be good enough. For their sake, let's hope it is. If I could, I would give them a zero out five. read more

Thank you Sean!! I had a hard time picking what kind of running shoe to get. Sean was great and very helpful. He overheard how I like to have cushion in the shoe so he offered a nice memory foam-like shoe insert. Love it! And I was able to have a analysis of my foot to tell what kind of shoe is best for me. Yay! I can't wait to start running! read more

Bought a pair of shoes during Black Friday. Considering that it was hectic, all their employees still took their time to greet me. Service was pretty quick as they found my shoe size pretty quick. Great job, Foot Locker. read more

I went to footlocker to find a new pair of shoes. The employees were super nice to me as soon as I walked in. They asked if I needed any help and I ended up buying a new pair of shoes. read more

If you're looking for athletic footwear, this is your place. Champs Sports downstairs has a better selection, but sometimes they both carry stuff the other doesn't. I walked in here yesterday (Sat, around 6 pm), and in my five minutes that I spent roving around the store, not one employee acknowledged my presence. Which is odd, b/c I usually get greeted as soon as I step foot in the store. No biggie. So far, two stars...but I'm sure I'll have problems returning merchandise at this location (as my trend with Footlocker/Champs/Footaction). I will be updating my review after...and I'm sure it will be downgraded to one star. read more

1 star for having the shoe I'm looking for, 1 for charging me the price stated on the price tag. Every time I walk in here, nobody asks me if I need any help. Literally, I have been here numerous times when 3 employees are there with no customers waiting, and nobody asks me if I need a size. Not until I walk all the way across the store asking for the size, then i get some help. Let's just say, some people get more help and attention than others. But then again, maybe it's just me. I totally boycott this store. read more

This place has horrible service. If I could give it 0 stars I would! The workers weren't trying to help any customers. Made it seem as if I was bothering them by asking them for a size. After getting my shoes, she just left them on the stool and left. I was expecting much better service. read more

Walked in and saw terrry Tran threatening a customer and trying to start a fight. Asked for his name from another employee and left.

The worst place to get help. Worst customer service I have ever seen. I went to pick up my shoes that got delivered at 8pm and I didn't get help and I asked for help. The staff told me they were closing and come back tomorrow. At 8pm? The mall doesn't close for another hour. The customer service here doesn't even stand it's like they gave up and got lazy. This ain't nothing like other footlockers who know how to execute even when busy and this place was no where near busy. Take my experience and look for another spot when you go to Westfield. They got plenty other places to shop kicks or gear. read more

Has to be one of the inept companies I have ever had the time do business with. We have tried to order a pair of Nike shoes..their system was down the week of Black Friday. If you can't order it online, their customer service can't do it either. And do t bother calling a store because they won't take your order over the phone. Got a cancellation 4 days later that my order couldn't be filled... they sold out Black Friday... too bad I ordered BEFORE Black Friday. Oh and now they are using my name and email for other people's orders. They are the worst! read more

Terrible. Worst customer service/return policy ever. Nike says "If you're not happy you can return ". This place says "That's not our policy". They would not let me exchange a pair for another size the day after I bought them. There are lots of places to buy Nike's. Skip this place. Go to the Nike store or up a flight to Nordstrom where they actually care if their customers ever come back. . read more

Called ahead of time to see if I could pick up a pair of shoes. I went and the girl at the register was nice and called her manager over. Talked to the manager and he said I couldn't pick up until tomorrow. Told him that I called before hand and the employee said I could come in today. He made me feel stupid and felt like he was yelling/talking down on me for information his employee gave me. Didn't enough say sorry that one of his employees gave me the wrong information. Maybe the management should learn from the employees on customer service. read more

This review is for Noel, a middle aged Indian man that works there. I asked him for help finding my size (8) for a certain shoe. He comes back with an 8.5 since there weren't any 8s. I try them on anyway and hand them back shortly as they don't fit. He looks at me and says "I KNEW YOU WOULDN'T BUY THEM. WASTE MY TIME." Laughed in his face, left and bought two pairs of shoes at Champs. Store is truly a joke. read more

You had me at the "Summer is Serious" shirt. #butwhydidithavetobemiamidolphinscolors #justsayin #aceventura Matter of fact, I need an additional one just for SF that says "Indian Summer is Indian Serious". #nativeamericanheritage #yayarea For some reason, I'd been anticipating an in-the-paint area with actual basketball hoops on the #noparkingonthe sales floor so you can test drive the shoes. No #nbahangtime or #nbajamtebennythebull to be had here; it's actually kinda tiny. #thatswhatshesaid read more

We bought a pair of Jordans which were slightly too big and when we brought them back to exchange them for the proper size the manager was extremely helpful. All the sales attendants were spot on with customer service and we are so happy with the exchange. Thank you so much guys! read more

I haven't been in Foot Locker in the longest time . I came here today and realized how much it is has changed . Foot Locker only carries two types of shoes ; Jordans and athletic shoes . Their athletic shoes are ugly but they are very comfortable ... at least they look better than other athletic shoes sold at other shoe stores . I found a decent looking pair of athletic shoes here today . They were very light and comfortable . Perfect for running or hitting the gym . The price for it was not too bad ... $50 + tax . Foot Locker is a good store to shop for athletic shoes , not casual shoes for going out . read more