The worst customer service ever
I am 49 Years old and this my first customer review. I always said I would never do this but I feel compelled to write this one that is how bad they treated me. I have been a customer for years and will no longer buy from this company again. So long of a customer I bought the first generation Air Jordans there. I spend tens of thousands a year on sporting goods. The absolute worst customer service I have ever received. I ordered an item and they are still processing the order, they used my old address to ship to even though I had pulled it off their app months ago. I placed the order at 2am noticed they used my old address even though I didn't have it in their system anymore and called them to correct it first thing in the morning. They say they won't correct the order and they want me to contact the carrier to fix it. I can't contact the carrier because I am not the sender. So I said I just want a refund since it hasn't been processed yet and they won't give me one. They lost a serious customer for life over this one order. I never wish a company would fail but it seems like the only way this company can be corrected is by simply going out of business. read more