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    The Arcade Cleveland

    3.7 (87 reviews)
    Open 7:00 am - 7:00 pm

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    Nicole E.

    Old world cool interior structure. The arched windows are all frosted. 4 floors of the store concourse and hotels too. The lobby is on the second floor. There is a conference room downstairs. We grabbed some coffee from the rising star and had a two hour conference downstairs. Had some fruit and small croissants, chocolate muffins, cheese and nut pastry, they were pretty good. The croissant was flaky and surprisingly good. It's rather sad to see all of the empty store fronts on the first and second floor, shows the downfall much of retail shops of late?

    Les R.

    The inside is beautiful. We had checked it out during on two separate occupations. Not much I saw here but the Hyatt Regency and a post office but we did look around in the evening both times. Also, if you are looking for a restroom, the Hyatt Bar (across from the Hyatt front desk) has a restroom to the back left if you are looking for one in the area. Learn more at www.theclevelandarcade.com and the website lists the below shops: Marengo Luxury Spa Prosperity Glass Next Level Barbershop Daydreams & Tea - Through the Looking Glass Brian Krause - State Farm Bob Wittbrot - Erie Insurance Essential Wellness Cuyahoga County Soldiers & Sailors Designer Suites United States Post Office Innovative Graphics & Marketing The Arcade Chiropractic The Arcade Art Gallery

    Meredith P.

    Go, just go and walk around! Grab a coffee at rising star and walk and enjoy the beautiful architecture.

    Main floor
    Michelle F.

    The Arcade Cleveland opened in May of 1890 as the first indoor shopping center in America. It quickly became one of downtown Cleveland's most popular landmarks, and was nicknamed Cleveland's Crystal Palace. It was modeled after the Galleria Vittorio Emanuele II in Milan, Italy! Stunning walking amongst the floors and also seeing where Thomas Edison had his own store. Today the Hyatt Regency has a hotel on the 3rd floor where they turned each shop into a hotel room! It's a must see icon if you visit Cleveland!

    JiHae L.

    One of the landmark places to visit while you're in Cleveland. The first day I went no one was allowed inside because of a wedding inside. So, they said to come back the next day and get full access. I did go back and it was beautiful inside. Even though the people that occupy it are the ones that are staying in the hotel. I can't believe this place used to be the first indoor mall back in the 1890s. They had a picture of how it looked back in the days so no imagination needed. I hope they restore the vacant store lots and fill it up.

    Karyn M.

    Stop in to marvel at the beautiful architecture of The Arcade, the first indoor shopping center in America (built in 1890). It's patterned after the Galleria Vittorio Emanuele II in Milan, Italy (which I have visited), although as a shopping destination this falls flat. This is Cleveland's first building on the National Register of Historic Places but there is little to do here other than snap a photo. When I visited there were people sitting at tables but I did not see any retail or restaurants. This is part of the Hyatt Regency.

    Mariah M.

    As a non-Clevelander (lol), I'm not sure if this was supposed to be a mall, a double level pop up building or what.. a lot of the rooms/shops were vacant aside from a handful of businesses.. but it's AMAZING layout for pictures! I actually stumbled across this gem scrolling on TikTok and learned of a woman getting married here as well! So come visit, maybe shop, maybe get married, and DEFINITELY take pictures!

    Tonya J.

    What a visually amazing building with timeless architecture very well preserved! There were a few shops, restaurants establishments and a hotel here. We parked on the street. Looks like a great event venue or a place for stunning photo opportunities. I know you can really capture some amazing pictures inside the arcade. Cool spot.

    Lane C.

    Closed the entire place on a Sunday afternoon for a wedding but they still charged for parking to stop in and find out.

    Jason M.

    I'm rating this 4 stars as a photographer, and not as a hotel guest. The building is simply stunning inside, definitely worth a stop. Unfortunately almost all the stores are closed and other than the hotel and restaurant, its an empty shell. With that said, it's worth a stop for a 10 minute walk or a half hour of photography. The lighting is great, plenty of nice architectural interest and everything is clean and well cared for.

    Historic plaque
    Justina T.

    The pictures don't lie! This arcade is as stunning as it looks. The only downside is that so many shops have closed up, but even still, I hope this place persists for another century or two! The coffee shop on the first floor is really nice ith great beverages (the cardamom bomb is delicious!). There's also a post office, if you're needing to send off mail. Lastly, the Hyatt hotel and restaurant are also located in this arcade on the upper floors.

    Inside

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    10 months ago

    There really are no stores. Most storefronts have drapes closed. Impressive for the architecture, but that's it!

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    1 year ago

    Beautiful massive space, worth seeing. Really good coffee downstairs. Not a lot of shops.

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    Beautiful and old architecture. Would definitely recommend going inside and taking some pictures.

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    Review Highlights - The Arcade Cleveland

    It quickly became one of downtown Cleveland's most popular landmarks, and was nicknamed Cleveland's Crystal Palace.

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    Tower City Center - Tower

    Tower City Center

    2.7(115 reviews)
    0.3 miTower City
    $$

    If you ever get a chance to experience Cookies with Mrs Kringle or Breakfast with Santa at Tower…read moreCity in Cleveland- Don't bother! We paid $25 a person + a $40 Service Charge to sit in a freezing cold room eating grocery store cookies, drinking coffee and cocoa from a vending machine dispenser, while a nice woman coughed all over everyone (and we're still sick). Our 6 and 8 year old were bored within minutes since we ended up being the only ones there at Noon and other than a woman reading one story from a book there was nothing else to do. The Staff, especially Erik the Elf, were friendly and helpful but the experience was overpriced and the train ride we paid extra for was a joke. There was no Santa (unless you paid $60 a person for breakfast.), and no Mr. Jingeling, but there was Bruce The Spruce but the line was too long. It was really for babies and small children. There were .3 small cars that went in a very small circle a few times...boring! And the Toy Shoppe was a big money grab. It was like being at the Dollar Store (or Five and Up) with cheap toys that cost $5 and up. The entire event was a waste of time and money. I would NOT recommend!

    Tower City Center... more like, Towering City Center of Disappointment. I mean, they said this was…read moreonce a vibrant place to be as the shopping and entertainment destination. Even the Ritz Carlton is within there. What a joke. I remember they had water fountains and waterfalls, you could go to the movie theater, shop at unique places, grab some food at the food court that had great options, and enjoy the atmosphere. Now it's just a shell of itself. The place is nothing special anymore. It's just a walk through to get to the Gund or the Jake on a cold day. You call this a center, more like a ghost town with a few scattered businesses clinging on that will eventually tank. May as well call it Deformed City Center. May as well just throw in the towel because you're gonna need to clean this place up after it gets demolished one day.

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    Tower City Center - Tower City

    Tower City

    Tower City Center
    Tower City Center - ROSARIO S. CASSATA AT TOWER CITY CENTER IN DOWNTOWN CLEVELAND OHIO.

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    ROSARIO S. CASSATA AT TOWER CITY CENTER IN DOWNTOWN CLEVELAND OHIO.

    5th Street Arcades - 5th St side

    5th Street Arcades

    3.7(20 reviews)
    0.1 miGateway District
    $$$

    Arcades were once a place to be when downtown shopping felt sophisticated. And so, Cleveland had…read moremultiple arcades including the 5th Street Arcades (not to be confused with the Arcade across the street). There were once two standalone arcades, the Colonial (built in 1898) and Euclid (build in 1911). These two structures were combined into the 5th Street Arcades. These arcades hold a lot of history and retail. AMBIANCE: The 5th Street Arcades are adorned with history - ornate ceilings and trims. Don't forget to look up and take in all the beauty. The space includes two walkways accessible from the Euclid Avenue and near East 4th. Should you use a ride share, consider the existence of various entrances. Arcades include retail and dining. There are only a handful of businesses. I most recommend Geraci's pizza (delicious pizza in diner setting), Intro (for fun outfits for your downtown outings), Coco's Selfie Studio (for documenting your family's moment), Rocket Fizz (for candy nostalgia), and Colossal Cupcakes (for the most Instagrammable sweets). You'll also find something very nostalgic - shoe shine! Ensure that you check the working hours of these establishments, most stores remain closed on weekends and have odd hours. Check retail and dining directory on the 5th Street Arcades website. HOLIDAY MARKETS: The 5th Street Arcades will be hosting Holiday Makers Market this Christmas season. They will be on weekends - Saturdays and Sundays. PARKING: Parking is available at various parking lots downtown (Euclid Avenue or by E 4th Street). If you're staying as a tourist in the city, it's an easy walk from all the hotels on Euclid Avenue. Personally, I enjoy the 5th Street Arcades for the architectural experience and not so much the businesses. There is nothing in the building that would consistently keep me coming back. The Arcades now stand mostly deserted. It would have been great to see them years ago in their full vibrancy.

    The place has a ton of history and across the street there's another arcade but not many…read morebusinesses. It's really hard to see Cleveland with a lot of businesses gone. Even though the arcade was pretty empty, it's still a beautiful sight to see with a lot of history.

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    5th Street Arcades - Shoe Shine

    Shoe Shine

    5th Street Arcades - Interior

    Interior

    5th Street Arcades - Exterior

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    Exterior

    City Goods - Second floor - skincare

    City Goods

    5.0(7 reviews)
    1.2 miOhio City

    The Creative Hangars (former City Goods) is a collaborative space of local makers in Hingetown…read more(Ohio City). I remember when City Goods was just born, and I first spotted their construction from the Church & State apartment rooftop. I figured that they must be new little homes, but they were actually shops full of local goods. I didn't even know what a hangar was until seeing these futuristic looking U shaped shops. The space recently transitioned from Ohio City ownership to the ownership of the founder (Sam Friedman of Chagrin Valley Soap & Salve). It's such an interesting destination in the city. NEW CREATIVE HANGARS: The City Goods used to have seven hangars encapsulating shops and a bar. As the Creative Hangars, the shops have been condensed to a single hangar with goods from about ten makers inside. The remaining hangars are vacant. While smaller scale, the remaining hangar is full of finds and same creative spirit. If you haven't visited in a while, please know that the same level of artistry lives on. MERCHANDISE: I stopped in many times at the former City Goods. I stopped in at the new Creative Hangars concept at the beginning of October. There is so much treasure hidden inside - shirts with local flair, pottery, wooden art, tees, cards, jewelry, tea, decor, baseball caps, and skincare. The first floor is full of souvenirs and CLE-spirited merch. Clothing goes up to XL. The second floor is devoted to Chagrin Valley Soap & Salve. During my visit I purchased a skin mask and a hair mask for self-care day from Chagrin Valley Soap & Salve. If you haven't used their products or heard their story, you must. It's a high-quality, botanically based local brand. Prices are pretty reasonable across the board considering the uniqueness and talent. I also love that most merch at the hangar features the Hope Memorial Bridge guardians. I love this architecture so much and obsess over everything with the guardians of traffic. SERVICE: The employee working at the store is also a jewelry vendor. She's so lovely and welcoming. I talked to her for a long time about the hangars' transition and the makers inside this space. It was great to get the human factor behind their merchandise. I feel like these stories often get lost at local shops. By the way, I learned that new artists' merchandise is welcome into the space in case anyone who is a creator is reading this review. I'd recommend a visit to anyone looking for self-care products or unique souvenirs. If you're visiting Cleveland, stop in to take away something unique to remember your time here. If you're from the Land, you'll love sporting your one of a kind CLE merch at the next sports event. I will be back very soon to shop for more Chagrin Valley Soap & Salve products.

    What a special store! When it comes to gifts, buying local is what it's all about. Screw those big…read morebox stores. I like to put a lot of thought into the items I give family and friends around the holidays and this is the perfect place to visit if that's your style, too. Everything here is locally made and thoughtfully curated by the owner. Bonus points for being woman-owned by the way. They carry everything from beautiful jewelry to high quality bath and body products as well as Cleveland sports items, clothing, and art. I was able to grab my dad a Cleveland Browns Christmas ornament. I know he'll love it and likely keep it up all year round as decoration. The prices were also pretty fair given that the items are not mass produced. I highly recommend you pay them a visit. Whether it's for the holidays, a special occasion, or to simply treat yourself. You're bound to find something special.

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    City Goods
    City Goods - Apparel

    Apparel

    City Goods

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    Asia Plaza

    Asia Plaza

    3.6(13 reviews)
    1.2 miGoodrich Kirtland
    $$

    My goodness, it's spacious. Lots of space for patrons. Kinda gloomy and... drab? I'm unsure they…read morecared about the shopper's experience as much as the goal of providing groceries. Fresh bakery of authentic goodies in back. Next to fresh meats for roast duck, pork, etc.

    I'm new in town and pass by the shopping center often. I had some time and wanted to stop through…read moreand see what was inside the plaza. My first stop was Flower City. A smoke shop that also has all kinds of Asian Buddhas, knick knacks, teas, knives...lots of stuff. They were alright... There are a few restaurants. One you can dine in the other looks to be carryout and a few little shops, that weren't open. I strolled into the market because I've been wanting to try passion fruit and star fruit so YAYY me! I stroll through the store and there are a few Black folks, so I'm like okay cool. I pick up my fruit, grab some eggs (because you always need eggs) and head to the counter. When it's my turn, a lady exchanges places with the original cashier and rings me up. No hello, good day, is this all for you. She totals my order, then steps away and the original cashier returns and looks at me. I said oh hello. And he just points towards the pay machine. Well, I completely declined to spend my money and said my neither of you said hello and left. Listen, customer service is real and I refuse to spend my money at any establishment that doesn't respect that. And their freaking smocks say they are here for the customer. I dare say a specific customer. #customerserviceisstillrequired

    Photos
    Asia Plaza
    Asia Plaza
    Asia Plaza - Must visit while in cleveland, travelers favorite store, best choice.

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    Must visit while in cleveland, travelers favorite store, best choice.

    Marshalls

    Marshalls

    3.4(12 reviews)
    2.8 miTremont
    $$

    Marshall's is the retail chain in Steelyard Commons. Ross Dress for Less is also located at the…read moreSteelyard Commons (right across the street) in case you're really in the shopping mood. I stop by at this location frequently usually in search for casual clothing and sometimes shoes. LAYOUT/INVENTORY: The layout is your typical Marshall's experience. The store is much cleaner and updated than other nearby locations. The inventory makes me pretty satisfied every time. There are a few designer brands, and plenty of inventory. I have noticed that lately plus size women's apparel inventory shrunk (especially jeans and dresses). There are no coats in plus sizes. I'm always happy with the wide range of tops (tees and sweaters) located in this store. In fact, during my last visit, I found several cute sweaters for sudden sweater weather. Currently there is plenty of seasonal decor. You can find everything for autumnal holidays - Halloween and Thanksgiving. Lots of ghost decor and even already on sale (as low as $12). I most loved books in the stationary area. Trending authors like Elin Hilderbrand and Alison Espach were options. Bookish girl's dream. SERVICE: Service tends to be transactional but friendly. Even the guards periodically working at this store tend to be pleasant. The only service bottleneck is the checkout. The checkout is always understaffed, long lines are often an issue. I like this store more than the other Marshall's in the area. I feel like I almost always can find things on my shopping list. I look forward to stopping again to shop for fall and winter gear.

    Do men dress like this? Is this for a 70s show/Stranger Things costume contest? We were looking for…read moresome men's business casual clothing, nothing formal, and the selection was dismal. I found one men's suit in the entire store. There was a section that was cordoned off as if rain were coming down from the ceiling, so maybe that explains it. The staff was friendly and there did look to be lots of inviting snacks along the checkout section.

    Photos
    Marshalls
    Marshalls
    Marshalls

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    Cleveland Cavaliers Team Shop - Team Shop from Second Level

    Cleveland Cavaliers Team Shop

    4.0(5 reviews)
    0.3 miGateway District
    $$$

    Pretty damn solid team shop. My home team or not. If anyone remembers what it was like and how…read moresmall before they remodeled. It was only one floor and really cramped. Ton of helpful and friendly staff. Huge scoreboard in the center. They usually have specials during each game (Monsters too) of certain items. I was lucky enough to attend game where they had buy 1 get 1 free item. Grabbed a pair of authentic team shorts and grabbed the city version FOR FREE. Again look for specials and clearance items. Ladies and kids section on second floor along with the Cleveland Monster hockey gear. They also give military discounts which is solid by me.

    Located inside Quicken Loans Arena is a 2 storeys retail outlet that carries Cavailiers' gears and…read morememorabilia. Opens Monday - Saturday 9 am to 5 pm but of course opens whenever there is a Cavaliers' game going on! If you want to have the best shopping experience, maybe best to visit during regular business hours. The team shop was just packed with all these enthusiastic fans shopping and can be quite crowded. The staff all trying their best to help but sometimes just so hard when everyone was unfolding those $10 Tshirts! Yes T-shirts and Hats for $10! And there are also better quality items that are on sale in the lower level. For ladies and kids, all the merchandise is located on the upper level which is a lot more quieter than then main floor. Worth coming in to check out and maybe you will find something you like and more!

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    Cleveland Cavaliers Team Shop
    Cleveland Cavaliers Team Shop
    Cleveland Cavaliers Team Shop

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    The Arcade Cleveland - shoppingcenters - Updated May 2026

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