Richard went above and beyond to repair my FJ Cruiser after I was rear ended. He was friendly, prompt, and extremely knowledgeable. Communication during the week was great too. The only place I'll take my car from now on. Can't recommend Richard enough. read more

They were on the bubble with me because of how long it took. It took five weeks to repair the right side front and quarter panel from hitting a parking pole. I have had worse damage repaired in less time. (I.e frame damage). There seem to be an issue with getting parts due to the being back ordered and also the age of my vehicle. Another repair center I took it to before them was well aware of that fact and said they would order parts before I brought it in.. since Toyota collision center took my truck right away. I assumed everything was ready to go, but that was not the case. We were waiting for parts up until the very last day.. as a result, I ran out of my 30 day rental car limit and was without a car for a week. Additionally, when I went to pick it up, it had no gas in it. It was 4 miles until empty which thankfully there was a gas station one and a half miles away.. that was not where it was when I brought the truck in and of course we all have the pictures to prove that. Apparently they had to drive it to Placerville to re-spray the bedliner. But it didn't occur to anybody that for the $11,000 that was being spent there they could throw $20 in my truck worth of gas for driving it to Placerville so that I didn't have 4 miles before I ran out of gas and could be stranded on the road. The lack of customer service and that action loan I would never go back there.. read more

Very Shady! Brought in an older vehicle for collision repair. They took 2 weeks to assess that they could not source some parts, having never torn down the vehicle (didn't even pop the hood), but stated we were free to look for parts ourselves and be reimbursed. We then provided them a list of links where they could find the parts. Another week later, on a Friday evening and too late to find another shop, they call to tell us they're not allowed to open external links. We have the vehicle towed the following Monday after finding a shop that would do the work. Here's where it gets shady: Get a call from insurance a few days later that they're attempting to collect over $4000 for storage fees. They never provided us with a repair estimate. They did not claim the vehicle was totaled. They did not claim, nor did they disclose, any fees when we picked up the vehicle. They only claimed on the Friday evening after it sat for 3 weeks that they were unable to do any work. I was willing to let go of the 3 weeks wasted and the fact that even though this was a Toyota brought to a Toyota shop, they are not capable of sourcing parts outside of their internal network. Was even going to buy a new truck from here, but then I found out how DISHONEST they are. read more

I don't think I would come back. The people were very easy to work with and very accommodating. The problem was the quality of the work. The paint matched almost perfectly and upon initial inspection, looked good. However, when I got closer, there were several spots where it looked like dust had settled onto the wet paint. I didn't feel like I wanted to complain about it because I really didn't want to wait another month. I need my car. But if I didn't need it so soon, I'd have them repaint it. It's just unacceptable. I've been to other shops. I've never received my car back with dried dust particles. read more

Folsom Lake Collision - Dust particle embedded in paint. - Auto Repair Near Me - Folsom, California

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Beware of having any repairs completed at Folsom Toyota Collision Center. Unfortunately for me I have had two separate vehicles repaired here over the past couple of months. Both repairs took excessive time to complete but this past one was ridiculous. As you can see in the pics below, it was very minor damage to the front bumper area by the headlight. Someone scrapped it while it was parked. The 1st estimate given was for approximately $2500 for the repair. Well of course when they started to do the repairs they stated that they found additional items which needed to be replaced. This was the exact same thing they did for the vehicle I had them repair prior to this one. The total cost ended up being $4500 to fix this small area. Not only was the cost ridiculous, but it took them almost 4 weeks to complete the repairs. Nothing but excuses on their part. Will never have anything repaired there again read more

Folsom Lake Collision - Auto Repair Near Me - Folsom, California

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I am writing this review to express my deep disappointment regarding the recent service I received at your collision center. Approximately three weeks ago, I brought my car to your establishment for repair work. However, upon picking up my vehicle, I was shocked to discover an unexpected 8" crack in my front windshield. This crack was not present when I initially dropped off my car. It is important to note that I had a minor chip in the windshield, which had been professionally filled three months ago. There was no indication of any further damage until I retrieved my car. To address this matter, I had a conversation with one of your managers, who, regrettably, refused to take any responsibility or offer a satisfactory solution. As a customer, it is reasonable to expect that my vehicle would be returned to me in the same condition as it was brought in. It has been a week now and although the owner said he would get in touch with me about this he has not! read more

We were involved in an accident with a big rig and our insurance company sent us to Folsom Lake Collision. We were very impressed by the service and communication from the team, specifically our rep Lance. While the repairs did take a few weeks, that was due to Covid supply chain issues, and it's obvious the team did everything they could to get our van back to us as soon as possible. Our van looks brand new - thank you! read more

They are the nicest people. They helped fix my door. They really seemed to care about quality service!

extremely poor customer service. my mother was told she "severely abused" her car because it had water spots on it. when asking about a sagging roof liner that wasn't sagging before repairs, we were told that it wasn't their fault (before even looking at it) and that we would have to wait hours for them to squeeze us in. we were told to prove it. take extensive pictures before leaving your car. read more

Over a month to repair a basic bumper shell and the car is still in pieces. I should have gone to Caliber Collision these guys do not have the operational chops to run a good business. I will make sure to tell as many people as I can how disappointed I am in this shop and to avoid it at all cost. read more

AVOID THEM. Use your money else where. My Toyota Rav 4 was rear-end collision to rear right side of the car. The insurance company provided me a list of repair shops. I chose Folsom Lake Toyota Collision Center since Folsom Lake Toyota Collision Center is a Gold Class Recognition and it promises to restore my car to impeccable condition. Folsom Lake Toyota Collision Center also states Guaranteed Repair Timeline and promises my vehicle will look and drive like it's brand new again. HOWEVER, I am very disappointed with their quality of work and my car is uncompleted, mess, damaged and is unsafe to drive after repaired. 1. When I picked up my car, the left rear lamp was still damaged and broken. 2. Rear window on my lift gate was shaking heavily and was making loud noises when driving. 3. The rear right door was difficult to close because the door panel was installed incorrectly. The door edge guard was missing on the rear right door. 4. There are minor scratches all over my car causing by repairing process. 5. My car was very mess when picked up. There are residue of paint everywhere interior of my car, all seats, all doors, all carpets (floor mats), and so on. Folsom Lake Toyota Collision Center did not do INSPECTION on my car before I picked up. I need to do all inspection myself and I pointed out all issues in front of Rick from Folsom Lake Toyota Collision Center. However, he pushed me to take my car home with all these problems. He pushed me to sign the paper on Friday 01/03/2020 to get his check from insurance company. I want to leave my car at the Toyota Collision Center because it is uncompleted, unfinished and the car is still having issues that have not been fixed. Rick did not arrange me a car to drive home and he still forced me to take my unfinished, uncompleted, mess and unsafe car home with my little son. Since I had no choice, it was getting dark, and no car to drive home, I drove my unsafe car home with my little son. My son was scared the back window will fall down and the rear right door was difficult to close. Me and my son was vomiting many times whiling going home. Folsom Lake Toyota Collision Center's work is below standards. Their work is worst than any body shop. They should be removed from Gold Class Recognition. It is my nightmares to choose Folsom Lake Toyota Collision Center for repairing my car. The repair is for $11K. read more

My beloved 2007 Toyota Corolla was in a 5 car accident on Mother's day. It was the middle car squashed between 2 SUV's. We could not get our insurance company to have anyone come and look at the car. We wanted verification that there was no way it could be repaired. My husband took pictures and off we went to Folsom Lake Collision. We were lucky enough to talk to James Glass who is an advisor there. He was awesome!!!!!! He took time out of his day to really look at the pictures and determine if the car was totalled. He was honest, helpful and friendly. Unfortunately our car is not repairable but I would not hesitate to do business with this Toyota dealership!!! Thank you!!!!!! read more

After buying my car from folsom lake Toyota I could hear a clunk every once in a while when I would brake or do sharp turns. So I brought my car here to there service center. I was first directed to a guy named Jim who wasnt all that friendly. I kinda got the vibe that maybe it was because I didnt buy a brand new car off the lot and purchased a used car and was coming in to get fixed an issue with a used car. After speaking with him I was then Introduced to Sammy. Right away she treated me totally different and treated me like she had time to hear what I was there to adress and possible get fixed on my recently bought SUV. I was very pleased with her service and I gladly left my car with them as she told me she would have it inspected and that if any safety issues with the car needed to be addressed that it would be. So after they found out what was wrong she went ahead and had them fix it free of cost. Some people say they dont like to buy used cars from dealerships because they cost more but things like this and being able to know that my car has nothing I need to worry about now makes it worth buying from a big dealership like folsom lake Toyota. Thanks Sammy for the great service!Its priceless to be able to feel safe driving my car with my 5 month old daughter in it. read more