High-end selection and world-class service from Edward!…read more We had a fantastic experience with Townsend Showroom. If you are looking for a Washlet or high-end bathroom fixtures, this is definitely the place to go. The Showroom: The space is beautiful and very well-organized with a big selection of products. Expert Guidance: We worked with Edward, who was incredibly knowledgeable and easy to communicate with. He helped us find exactly what we were looking for and made the entire purchasing process seamless. Above and Beyond Support: The true test of a company is how they treat you after the sale. Months after our purchase, we ran into significant issues due to a poor installation by our independent plumber. We reached out to Edward for help with replacement parts, and he provided exactly what we needed right away. It is rare to find this level of post-purchase support. Edward really saved the day for us. Highly recommended for both their quality products and their integrity!

Super helpful. Very clear and responsive communication. I called with a question, they took some…read morenotes, and then they called me back very shortly after -- just a few minutes -- with an answer that solved my problem. I will be going to them next time I have some bath / kitchen stuff I need to attend to, for sure.

We visited 5 plumbing supply showrooms to purchase fixtures for our bathroom remodel. Jennifer…read morestood head and shoulders above the rest. * She listened carefully to our vision and goals. She sat back for a full 10 minutes and gave it serious thought before she made recommendations that were spot on in terms of style, function, and budget * Jennifer was highly collaborative, courteous, and humorous, stayed calm at all times, and was very reassuring. She's honest but diplomatic if you've made a selection she thinks you won't be happy with. * Jennifer was knowledgeable about her own inventory as well as products they don't even carry so she could compare them for you * When asked, she was quite honest about the quality of each fixture (frequency of problems and number of returns), and the integrity of the manufacturer (do they stand behind their products). This is information you can't get doing an internet search * Jennifer's estimates of delivery dates were 100% accurate. Some items even came in early. * Jennifer clearly identified which fixtures were returnable without a restocking fee (standard in-stock items) and which were not returnable (custom orders) * Excel Plumbing is open on Saturdays. Many plumbing supply houses are not * The average discount over the entire order was substantial for the fixtures we bought, and was better than that offered by any other showroom In addition to all of that, Jennifer understands the emotional toll from renovations and reduces concerns where she can: * Your home is in chaos and daily routines are disrupted (she can't help you there) * The wide selection of brands can be daunting (she helps you cut through the clutter of information, and whittle down the options) * You are concerned about making costly mistakes (she helps you make choices with confidence and can also point you towards products that can be returned without penalty) * You might feel urgency to get the renovation done before holiday guests arrive (she can tell you which items are in stock and if not in stock, which manufacturers' estimated delivery dates are reliable) * Your contractor may be pressing you towards products you don't want or like (she can help you identify alternative products you do like) Jennifer has our highest recommendation.

Terrible customer service at the supply counter. Very unhelpful . When I kindly asked for a…read morerecommendation on how I can go about getting a replacement part (that they did not carry) -- two men spoke in another language and then proceeded to ignore me. I recommend giving your business to one of the many other plumbing supply businesses in San Francisco.

Beautiful showroom for Kohler products in SF. Things aren't that cheap but are quality products and…read morestylish. Really liked the black matte, linear oval grab bars. For the toilet + bidet combo Toto is likely better and easier to install. We've been here a few times and service has been friendly.

Very nice little store. Lots of Kohler options. I liked looking at the mounted shower heads where…read morethe sales rep can turn on to show you how the water sprays out. This showroom has higher end Kohler products, not the lower end stuff you'd find at Home Depot or Lowe's. But the price point reflects that too. There are mock bathrooms, kitchen with faucets, mirrors, vanities, toilets. A lot of contemporary designs to choose from. We came here a couple of times to look but didn't see anything we absolutely fell in love with. The salesperson, April, was helpful in writing up all the estimates and cost of the items were we're considering. Definitely a place to come visit if you like Kohler items.

We first had the absolute pleasure of meeting Christy three years ago, and she remains one of the…read morebest sales specialists we've ever known. Back then, Christy guided us through purchasing our favorite Louis Poulsen pendant light. Right from the start, her patient and kind guidance made it clear just how deeply she cares about her clients. Beyond her wonderful personality, she is an incredible professional who truly understands both the aesthetics and practicality of lighting design. We knew immediately that we had come to the right place and met the right person! Christy is so genuine and caring. Buying from her never feels like just a business transaction--it's a wonderful experience that naturally leads to beautiful, warm conversations. She has truly set our bar sky-high when it comes to customer service. We also want to give a special shoutout to Ricky, who was immensely helpful when we needed an evaluation for a light we had accidentally damaged. He addressed all of our concerns with great care, making the entire resolution process completely seamless. Thank you so much to Christy, Ricky, and the whole team for being such a joy to work with over the years. We can't recommend them highly enough!

I am a repeat customer and although my most recent buying experience had a few bumps in the road,…read moreI'm pleased to say that City Lights immediately responded in a way that affirms both its commitment to customer satisfaction and good value. I applaud Joy and her colleagues for a positive experience and I'm also pleased with the new wall sconces!

Most educated Hardware sales guys I met in a long time you got questions ask Adrian or William…read more They've got answers. I'll be back. Thanks guys

I highly recommend Chris and MacMurray Pacific Wholesale Hardware…read more My kitchen cabinet hinge broke off, so I spent over two weeks searching for a standard, common soft-closing cabinet hinge. I called/texted my condo's maintenance guy to see if he had extras from the times his company remodels the units in my condo building. Crickets. Then I went to Ace Hardware, Discount Builders, who referred me to Design Theory Hardware, who referred me to Home Depot, and Studio Belmont two blocks away, who referred me to MacMurray Pacific Wholesale Hardware. Jackpot! Chris was patient, actively listened, and was helpful. He was able to identify the exact hinge I needed just by picking it up and looking at it. I am not a handy person, and he patiently showed me how I would place them against the cabinet door and wall to screw them on in the same places where the holes are. YAY! I'm so happy to be done 'shopping' and no longer have to stare at the one empty spot in my kitchen now that the cabinet door is back on! FYI on easy meter parking. I went during a weekday and was able to park on the street right outside their door.

Marco and the Fox Marble team has done an incredible job with our recent home remodel project…read more We chose Fox Marble to install a beautiful slab of Calacatta Monet Italian marble hand selected by us for our master bathroom remodel project. This stunning slab was used for our vanities, steam shower, and niche shelves. Marco and his team took the time to measure our surfaces perfectly and install to create a gorgeously finished product. We had a minor mistake on the vanity edge measurements, but Fox Marble took the time to make this right, and Marco hand delivered this to us. This team is super busy and they do a professional job, but by taking the time to make sure we were satisfied and had the highest quality experience is next level. We are so thrilled by the final product and the commitment this company has to making sure we were happy - truly above and beyond!

Hats off to Albert Mendez who did the work and did a great job. He kept me informed on the progress…read moreof the work being done and how to better care for the surfaces. He showed up on time and did an amazing job. Everything was spotless after the work was performed. It had been awhile since I had the bathroom vanity and shower done. Both look like new.

We recently ordered a USM Haller piece from Arkitektura and had an excellent experience. The…read moreshowroom visit was fantastic, and our salesperson, Hiro, was incredibly helpful; she even shared previous client case studies that were very informative for our project. The entire operations team was proactive throughout the procurement and shipping process, ensuring a seamless delivery and installation. The cabinet looks stunning and is exactly what we had hoped for.

Hiro is amazing and truly wants to help, not only super skilled with design, but passionate too…read more What I appreciate most is Hiro acts like an advisor vs a sales person. I've learned a lot from her, and even when I'm not buying anything she treats me the same. One of the benefits of living in SF is having access to incredible ppl like Hiro

IRG Stone is fantastic, huge selection and extremely friendly service. They helped us with our…read morecustom project no problem. Highly recommend them!

Horrible customer service. They are simply overwhelmed with the good fortune of having space for…read morea lanyard. They say that i "don't need an appointment" even though i explicitly said that i had put a several slabs into the "My Project" folder on their website. "Just come on in." So I came in and was basically scolded by the lady that I "should have come on a weekday" and that "ugh." On and on and on.... I tried to tell her that her own colleague told me to come in and she just huffed .... I mean, c'mon. You know.... I actually had prepared a list of things I wanted to see straight off of their website, and she was overtly annoyed (!!) that I had some many things. Ummm.... Newsflash: This is an industry for customers who are about to drop a pretty penny on your goods and keep you employed--be nice to them--esp if they are prepared and haven't even had a chance to be high maintenance yet. Yes, they have a large selection but it's probably good to go there, get ideas and then spend your time and money elsewhere with someone who actually values it. Unbelievable. The front desk lady was nice, their bathroom is clean, and they have snacks. That's why they get 1 star.