Alex with Derick's towing was awesome! He was fast, professional and took great care of us. I would…read moredefinitely contact them again.

My insurance company called them on short notice, they had my vehicle hooked up within the…read moreestimated window. s/t dispatcher as well as young man driving the tow truck- both were pleasant and helpful. overall- no problems or issues. thanks!

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

I used New Bill's Autobody to perform a Maryland Safety Inspection on my vehicle. Sadly, I was not…read moreimpressed with their service, and this is not due to the fact that my car failed the first round of inspection. It is because I was told and then confirmed that I had EITHER 1,000 miles OR 30 days to fix my car and have it reinspected. However, upon my return to DJ's I was told the complete opposite by the same person. Instead of being within the 1,000 mile OR 30 day limit, one actually needed to be between within 1,000 miles AND within 30 days. As a result, I am now expected to take off more time from work to wait the obligatory two hours to have my car reinspected after I was assured that I did not have to follow both rules in order to be within the grace period after a failed inspection. But what really broke the straw was that the certified mechanic started working on another vehicle and I had to wait until he finished even though I had an appointment for that time. I cannot speak to their handiwork when it comes to repairs, but I can say, based off of my own experience, that New Bill's cannot effectively speak to their clients, and have poor customer service. And in the end they have caused a lot of wasted time and money in the long run.

The excellent service provided by Jonathan in a stressful situation was just what we needed. He was…read morekind, caring (to us and my car) and the communication was excellent. If you need a tow this is the place to go to! Highly recommend! excellent value for the money, actually the value and quality of service was worth more than we paid!

Manufacturer emergency service contracted with this company for my disabled vehicle. They agreed…read moreto the job and said they'd arrive in an hour. 2 hrs later, no communication, no show. Called the emergency # back and they had to escalate to get a hold of the tow company. They said they weren't in my area so would not be coming! Then why did you accept the job??? Horrible. The dealer sent another tow who arrived in 20 min and was super helpful.

These guys were great. Very quick, Efficient, took extreme care with my "historic" vehicle and…read moresuper friendly. Highly recommend!

From the owner: 24/7 towing Emergency roadside assistance…read more Lockouts

The Good Old Buys and Gals at Stup's Auto Center are awesome. Used to work right down the road from…read moreStup's years ago and stopped in one time to buy a full spare replacement tire for my sons 2013 Hyundai Sonata. The really cool guy behind the counter found me what I needed and even had another young guy fill air into that spare to make sure that it didn't leaf. Fair pricing and Awesome customer support. Keep up the great work fellows and ladies

Called 3 times for towing and never got a callback. Only was able to reach a new guy in the auto…read moreshop and he was very helpful, but not the right guy. He said Tammy was running the towing estimate/schedule and she never calls back, he did try to transfer me but she never answered. So, guess what, I am moving on and going to find a reliable business that really wants to work. buh-bye Stups.......

They prey on people in emergencies. Avoid this company at…read moreall costs. My car was on fire and I was in a panic. They took advantage of my stress and charged me $800 for a short tow. When I called back a few days later to ask for a quote for the exact same distance/scenario, they quoted me $270. They are dishonest, predatory, and will spike their prices the moment they see you are in trouble. Unethical business practices at their finest.

Never kept any promises. Called often, and always "another 10 minutes". USE SOMEONE ELSE!!!read more

Guy driving the truck just came off the highway with a yield sign and not only ran through it, sped…read moreup intentionally to try and block me trying to get over. i had plenty of room with my turn signal on and got over two car lengths ahead of him and he still almost hit me with my daughter in the car. Crazy how people act in company vehicles. No wonder he has these poor reviews. Tells you a lot about someone and how not to do business with them.

owner profusely cussed me out would not sign my car off ran up a tab. It would not release car to…read moreinsurance then continuously yelled and screamed in front of everybody and told me to get out. They also damaged front of my vehicle due to incorrect towing. I will be pressing charges. I highly discourage anybody to use his towing company as they do not care and their customer service is terrible