My truck broke down on beltway eight in a bit of a dangerous spot , I randomly called the closest…read moretowing service. Turns out this was the smoothest, easiest, and friendliest experience. The traffic was bad. The route was a bit difficult to get to my mechanic., but Wone kept the conversation going to keep me at ease. The price was totally worth it, and I gave a little extra for tip as well. I would highly recommend.

I'm not the kind of customer who returns food in restaurants, or complains when things aren't ready…read moreexactly on time, or who files grievances against businesses. But my experience with this company was so horrible I thought others should be warned. I called Ship-a-Car to have my car delivered from Miami to Virginia. I specified that I needed the car to be delivered there on 15 August--I would not even be in Virginia before that date, and on the 16th I had to start a new job. I added that because of my commitments in Florida, the shippers could not pick up the car until Saturday, 11 August. I was told one of their drivers, Victor of Big City Towing & Recovery, could ship my car but that it would cost an extra $50 than the $600 previously quoted. They told me Victor was one of their best drivers. Victor called me on Thursday, 9 August to tell me he would be picking up the car on Friday. I explained that no, Ship-a-Car and I had agreed the car would be picked up on Saturday, not Friday. Victor and I originally arranged a pick up time of 10am, but because of a change of plans I asked Victor if we could do the pickup at 1pm instead of 10am. Victor told me mine was the last car he had to pick up before traveling north, but otherwise agreed to the pick-up time. His movers showed up at 12:45pm, and the car was ready for pickup then. On Tuesday 14 August, Victor called to tell me that he was ready to deliver my car. Once again I was confused, because I had said I wouldn't even be there until 15 August. I told Victor I was still in Florida, and could receive the car the next day. He said he would leave my car in a warehouse in Maryland and deliver it to me the next evening. At 6:15pm on 15 August, not having heard from anyone, I called Victor. He told me he was stuck in traffic and that he would not be delivering my car that night. When I told Victor that was not going to work for me, he immediately became defensive and said he could only work 90 minutes more and there was no way he could deliver my car that night. I tried to ask if he could have someone else deliver the car, but he wouldn't hear it. I explained to Victor that I needed to be at work at 8am and asked if he could deliver it early so I could still get to work on time. Victor replied he would deliver the car any time before noon. At that point I stated I shouldn't be paying the full price, since I wasn't getting the service advertised. Victor said I'd be paying the full price, or else he'd drive my car back to Florida, and charge me for that, too. Then he said I was disrespecting him, that he was an educated man, and hung up on me. I could not believe that I was at the mercy of this driver. When the rep at Ship-a-Car was polite, it was very obvious from our exchange that his main concern was telling me this was not Victor's fault. I disagree--the delay may not have been, but the rudeness and unprofessional behavior certainly was. The rep also seemed to be saying some of this was my fault--until he consulted his notes and remembered that he and I had originally agreed to the Saturday pickup and Wednesday delivery. I was told to pay Victor the remaining $500 in cash. He said Victor would not take the car off the truck until I forked over the cash, a warning that I thought was strange since they'd never had any trouble getting paid by me. Given the lack of professional demeanor up to that point, I was worried this meant they would later claim I hadn't paid. I was also worried about the state of my car. Victor then sent me a long text-- no apologies offered for the inconvenience to me. Instead he berated me for not mentioning to the broker that I had made him wait 24hours to pick up my car. Victor added that I took up an additional 3 hours of his time on Saturday, for which he normally charges $75/hour, implying that I was ungrateful for his largesse in not charging me. This was the first I was hearing of a $75/hour fee, and I pointed out that he could have said no when I asked to delay the car pickup time to 1pm. Luckily, I never had to deal with Victor again after that exchange. And I'm going to keep it that way. When Vinny's Towing and Recovery delivered my car (at 12:15pm), I was understandably concerned that I would be dealing with more of the same. The rep from Vinny's, however, was very courteous. When I told him I had had a run-in with Victor, he confided that they receive many complaints about Victor and that he is a very difficult person to deal with. When I told him that I had raised the possibility to both Victor and the broker that someone else could deliver my car on the evening of 15 August, he said he would have been more than happy to deliver it then, had they called him. Bottom line, save yourself the aggravation and work with a company that understands it's providing a paid service, not doing you a favor. Maybe even one that cares about keeping commitments. Caveat Emptor.

Alex with Derick's towing was awesome! He was fast, professional and took great care of us. I would…read moredefinitely contact them again.

My insurance company called them on short notice, they had my vehicle hooked up within the…read moreestimated window. s/t dispatcher as well as young man driving the tow truck- both were pleasant and helpful. overall- no problems or issues. thanks!

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

I used New Bill's Autobody to perform a Maryland Safety Inspection on my vehicle. Sadly, I was not…read moreimpressed with their service, and this is not due to the fact that my car failed the first round of inspection. It is because I was told and then confirmed that I had EITHER 1,000 miles OR 30 days to fix my car and have it reinspected. However, upon my return to DJ's I was told the complete opposite by the same person. Instead of being within the 1,000 mile OR 30 day limit, one actually needed to be between within 1,000 miles AND within 30 days. As a result, I am now expected to take off more time from work to wait the obligatory two hours to have my car reinspected after I was assured that I did not have to follow both rules in order to be within the grace period after a failed inspection. But what really broke the straw was that the certified mechanic started working on another vehicle and I had to wait until he finished even though I had an appointment for that time. I cannot speak to their handiwork when it comes to repairs, but I can say, based off of my own experience, that New Bill's cannot effectively speak to their clients, and have poor customer service. And in the end they have caused a lot of wasted time and money in the long run.

The excellent service provided by Jonathan in a stressful situation was just what we needed. He was…read morekind, caring (to us and my car) and the communication was excellent. If you need a tow this is the place to go to! Highly recommend! excellent value for the money, actually the value and quality of service was worth more than we paid!

Manufacturer emergency service contracted with this company for my disabled vehicle. They agreed…read moreto the job and said they'd arrive in an hour. 2 hrs later, no communication, no show. Called the emergency # back and they had to escalate to get a hold of the tow company. They said they weren't in my area so would not be coming! Then why did you accept the job??? Horrible. The dealer sent another tow who arrived in 20 min and was super helpful.

These guys were great. Very quick, Efficient, took extreme care with my "historic" vehicle and…read moresuper friendly. Highly recommend!

From the owner: 24/7 towing Emergency roadside assistance…read more Lockouts

The Good Old Buys and Gals at Stup's Auto Center are awesome. Used to work right down the road from…read moreStup's years ago and stopped in one time to buy a full spare replacement tire for my sons 2013 Hyundai Sonata. The really cool guy behind the counter found me what I needed and even had another young guy fill air into that spare to make sure that it didn't leaf. Fair pricing and Awesome customer support. Keep up the great work fellows and ladies

Called 3 times for towing and never got a callback. Only was able to reach a new guy in the auto…read moreshop and he was very helpful, but not the right guy. He said Tammy was running the towing estimate/schedule and she never calls back, he did try to transfer me but she never answered. So, guess what, I am moving on and going to find a reliable business that really wants to work. buh-bye Stups.......

They prey on people in emergencies. Avoid this company at…read moreall costs. My car was on fire and I was in a panic. They took advantage of my stress and charged me $800 for a short tow. When I called back a few days later to ask for a quote for the exact same distance/scenario, they quoted me $270. They are dishonest, predatory, and will spike their prices the moment they see you are in trouble. Unethical business practices at their finest.

Never kept any promises. Called often, and always "another 10 minutes". USE SOMEONE ELSE!!!read more

Guy driving the truck just came off the highway with a yield sign and not only ran through it, sped…read moreup intentionally to try and block me trying to get over. i had plenty of room with my turn signal on and got over two car lengths ahead of him and he still almost hit me with my daughter in the car. Crazy how people act in company vehicles. No wonder he has these poor reviews. Tells you a lot about someone and how not to do business with them.

owner profusely cussed me out would not sign my car off ran up a tab. It would not release car to…read moreinsurance then continuously yelled and screamed in front of everybody and told me to get out. They also damaged front of my vehicle due to incorrect towing. I will be pressing charges. I highly discourage anybody to use his towing company as they do not care and their customer service is terrible

I would use literally any other towing service than this. All you'll get is some fatass neckbeard…read morebreathing in you ear for 20 minutes just to not know where is own trucks are. also had to pay $200 to go 6 MILES. driver was nice though

Company has new owners and a whole different crew with wreck master certifications they know there…read morestuff and get to you in the eta the promised and great prices they can handle any you need from towing to repair work