We had 40 year old windows replaced in May. Austin Pro provided a competitive bid and had…read morepreviously replaced our roof and siding in 2024. Once again they did a great job in every aspect.

We contacted Austin Pro Siding as part of a comprehensive siding replacement project, as our…read morefiberboard siding was end-of-life and starting to really have problems that would have only gotten worse. Along the way, we also discovered that we needed to have the roof replaced, and so put that in the mix for a bid as well. We contacted six different companies, each of which brought a particular set of strengths and challenges. We chose Austin Pro based on a combination of factors: personalized attention to our project, comprehensive estimate and explanation of each line item, and ability to get the project done on a timeline that worked for us. We chose to have the house re-sided with Hardie Plank, painted with Sherwin-Williams paint, and re-shingled the roof with GAF shingles. It's easy to get overwhelmed by the process of basically re-doing the entire house, especially when insurance companies come into play. To that end, everyone at Austin Pro was first rate. Before we even settled on a contractor, Paul, our project manager, walked me through the intricacies of the process, and spent probably more time than he wanted explaining how things would go, and what options we had. The bid was competitive, and the line-by-line items on the original bid made it easy to see what was going to be done, and what materials were going to be used. He was patient and courteous and flexible, and was also able to speak to us in a way that didn't make things even more confusing. Kevin was the siding project lead, and though we never met in person, I felt comfortable that he had our best interests at heart as he got the crew on site, working fast and efficiently to remove and replace the siding. He even called in the middle of the siding job to tell us that we didn't need something we thought we would, saving us money that we could then use for add-ons we didn't originally budget for. The siding install and siding paint was done beyond our initial expectations, with nice touches like window framing and utility box framing that I didn't even know we needed but now look perfect. We had the back door repainted as well as our front balcony and pillars, and the end result is fantastic. It really was done to the point where it looks like a brand new house, and not one built in the early 1990s. Paul was back on site for the roofing job, and the roofers did a great job removing and replacing the shingles and skylight with new materials, on a roof that is exceptionally steep and challenging. They had the entire project done in only two days, and it looks fantastic. Finally, Garrett came by to do the final walk-through and punch list check-off, and was a real pleasure to interact with. He fulfilled all the items on the list, at least the ones he could do on his own, and did so in a friendly, courteous, and extremely efficient manner. All in all, Austin Pro lived up to their name and to their reputation. It is possible to find a company that can do your big jobs for less, but I am not sure you could find one that could do it better. They stand by their work with a quality assurance guarantee, and while I don't intend to need it, it's great that it's there.

Great service! Professional!…read moreGreat people! Will recommend to my neighbors and friends Thank you!

Although they were polite, the installed glass is visibly unaligned and I requested they don't…read morecontinue to finish the install. I can't find another glass company that will reinstall the glass correctly, so at the moment I'm left with crooked, unsealed glass for my new shower. They also cracked a tile, so the glass had to be removed, the tile repaired, then glass reinstalled. Before the full install, they had a piece of glass that didn't fit and had to reorder. I was told this was the fault of the glass production company they use.

Very good service they fixed my house and made it look beautiful. Without you, I would be living in…read morea pig sty

Installed all of the replacement windows in our home. We had a good experience and can recommend JP…read moreexteriors.

I had all my windows at my home replaced by Hardy Windows. The entire experience from start to…read morefinish was excellent and efficient. Joel and his team were awesome to work with. I highly recommend this company. Along with having beautiful new windows, I have also noticed that my A/C is not having to work so hard! Thanks Hardy Windows!

We are so pleased with our new windows! The price Adam quoted was great and the installers did a…read morefantastic job. Our house was built in 1987 so to have new updated windows is amazing! I definitely recommend Hardy Windows.

I have called about problems on a patio door And they…read morecontinue to ignore the problem! They had a contractor put them in And will not warranty the work It was a lifetime warranty We have exhausted every corner Of craftsmanship, the roof, the siding, the gutters All come to installation of the doors... There is a leak that is causing rotten wood And when it rains this is what we get!

The most horrible customer service ever!!!! Absolutely find another company!! Pella used to have a…read moretop reputation - no longer! Their windows with hidden screens are absolute trash! I paid double of what others cost and was told just go by some double sided tape to keep the screens in place. When you reach out for support - you have to give them the sticker number (which you generally remove when window is installed or else they don't come out) if they do come out - they say they need to order parts and they never come back!

These folks were fast and friendly!…read more We used them to have glass tops cut for our new nightstands (shown). I appreciate the super-fast quote/replies via Yelp and walking me through the various options. Windowerks had the glass readied a day earlier than expected (for pickup) and the employees seemed happy and organized. We plan to use them again when our backordered dresser comes in and we need #MoreGlass! :)

I've called twice in 3 days. I would like to write a review with substance, but I can't get anyone…read moreto give a crap long enough to field a phonecall to get some work done. Apparently Gary the owner is constantly on errands and can't call me back (according to the person who answers the phone). I'm guessing Gary has enough business at this point that new projects aren't important .. so maybe look for someone else to do the work?

Beautiful doors, completely custom design process. They made us feel pretty special compared to…read moreother iron door companies we interviewed for our project. Given the price tag for iron doors, we wanted something unique and Durango definitely stepped up and delivered a beautiful product. Rating 4 stars versus 5 stars because there were a few errors along the way over the 6 months we worked with them on our project. Support could have been better for the CAD approval process for the design final drawings. But, they were very responsive and ultimately made everything right.

I purchased the front doors for my home from Durango Doors and recently found one of the latches to…read moreone of the windows on the floor. After inspecting the latch, I figured out the latch on this so call wrought iron door was made from plastic / resin. My wife contacted Durango but did not have any luck with anyone returning her calls. I few weeks later a second latch broke from the same window. I went to Durango and inquired about purchasing the replacement latches. Heather takes me into the warehouse and gives me a lesson on wear and tear but would not answer my question about having plastic parts on my wrought iron door. She does admit that the latches have been a problem that the company knew about. She then tells me the latches are $20 each. Now she wants $120 for 6 replacement latches which I believe were made of some type of metal when I purchased the doors. I look at her, and she looks at me and insinuates if I cannot afford the latches to check on Amazon for the latches. I told her if I could not afford them, I would not have purchased the doors. She realized what she had said to me and apologized. On way out I asked Heather how long they have known about the defective latches. She replied before she started working there so a few years. I replied this was a safety issue because of the faulty resin latches someone could have broken into my home. If you purchased doors from Durango, I recommend you check for these defective latches and wear a suit when you enter this business, or they will assume you cannot afford the replacement parts.

Thank you Window World. Thus a long process ended happily and positively! We contacted no less…read morethan six window companies to replace 21 windows (the entire house). Window World Austin was BY FAR the most engaged, direct and customer focused. The salesman, Jose, came by for an initial and a follow-up call. Then he came out to measure - this was when his magic shined (as we found out later). He said "our installers are professional and customer service is priority." He offered me two options and gave us just enough info for us to make an informed decision. He said two months AND IT WAS EXACTLY. We got a call from customer rep, Kathy, who just continued the positive experience. Had to work around the holidays on timing and a couple logistic issues but it was not a problem for Kathy. ALWAYS RESPONSIVE. Now time for install. I was told "Bruce and his team (Anthony, Bairon, Juan & Jair) would arrive in a specified timeframe and be on site for two days. The arrived on-time and left the house as promised and clean as a whistle. Also Jose's measurements proved to be SPOT-ON as the windows fit perfectly and as promised. We followed the instructions given us and on arrival Bruce and the team went to work. The team did take over quickly and we admittedly were slow to vacate so their music and back-and-forth did cause us consternation. However, in all my years of home ownership and repairs and renovations I have never had a crew who was so focused on a good job and genuinely enjoyed the task at hand and their coworkers. Great job team! So now the weather is changing, we have 21 new windows, no drafts, clean lines, and clear windows. Thanks again Window World Austin.

I can't say enough great things about the amazing experience we had with Window World!! We just…read morefinished replacing all 55 of the 30-year old aluminum windows in our home with the very high-quality Window World ones. They are beautiful!! Many of our windows face south. Our breakfast nook and kitchen were made almost unlivable by the amount of heat that our old windows let in. We have had many mid to high 90 degree days since our new windows were installed, and our breakfast nook and kitchen have become our favorite places to be, as our Window World windows keep all that heat out completely. Our entire house stays much cooler now. Braden, our salesperson, was extremely professional and not high pressure at all!! Unlike some sales people, he understands all technical details of the windows, and the process of installing them. He used to be a window installer himself, and it really shows. He took very, very accurate measurements, so all our 55 windows fit perfectly when they arrived. As he looked at every window for the estimate, he explained what would need to happen for each one, such as caulking, masonry, etc. The price for all 55 of our windows was 1/2 the price of the 3 other companies we got quotes from. The quality, and look, of the windows is fantastic! After the installation was complete, Braden came by and looked at each window. He tested them for ease of raising and lowering them, as well as tilting them in and out. We found about 12-15 that were too tight, and he sent a crew over the next day to take care of them. They did a tremendous job of making them absolutely correct. I can't say enough positive things about the crew either. They arrived exactly when they said they would each day. Wes was our foreman, and did a good job of communicating with us on the first day. Bruce was the foreman-on-site of our job (was there every day), and he did a SUPERB job! He answered all the myriad of questions we had in a very professional and friendly manner. It took a 4-5 man crew 3 1/2 days to install all 55 windows. Bruce was very easy to communicate with. All the men on the crew were very friendly and easy to communicate with. Each crew member was very proficient and knew exactly what to do. The men got along very well with each other. It was a very happy crew. In my opinion, a happy crew does a good job. They had large tarps which kept the construction mess away from our carpets and furniture. Even with the tarps, they thoroughly vacuumed all the carpets and wiped down our belongings at the end of each day. They were very respectful and careful with our belongings. We were very impressed that WW's installation inspector came by twice just to be sure that things were being done properly, and to our satisfaction. We are extremely pleased with every aspect of our experience with Window World. It could not have been any better.

These guys are great they came in and got the job done for a great price. Definitely check them out…read moreif you need to repair a window! I appreciate them so much and it's always good to see a son and dad working together.

They went out to inspect the job after quoting me a price and stopped responding. I had to find…read moreanother vendor.

Awesome company. Great people to work with. I'll be recommending to all friends and family who need…read moretheir services.

When you need new windows check out this company! Great service. Easy to work with. Quality…read moreproduct!