I've always come here to get my glasses and I'm never disappointed. I usually see Dr Fu however I…read morehad to see Dr Fairless but I liked him just as much. The optometrist are both great and kind. They both explain what's going on very well. The staff that helps you check out seem very busy and I think they might need one more person. They are all very nice and do what they can but I actually felt bad for them.

I was at the Store in Rochester Hills MI with my mother who needed new glasses. She had a…read moreprescription. The service was very good, there and the staff was very polite and helpful. They said it would take 7-10 days until the glasses are ready. It's been more than 3 weeks and nobody from the Lens Crafters called us. When I called there I was told that they have some delays due to weather!!!?? I asked when should we expect the glasses, she said she did not know, that it might take " a while" She said it was no tracking number and she had no phone number for the lab!!!?? She was not able to give any information. Very dissapointing , the attitude was not great either ! The escuses were more than ridiculous.

I feel that since they moved to their new fancy building, the service has gone down. they didn't…read morediagnose an eye issue I'm having that now forced me to go to an ophthalmologist. It also took them 3 months to properly fill my contact prescription. They made a mistake and tried to blame me for it. Not going back!

As a patient for years, I can confidently say Weisman is committed to the care of their patients…read moreand it is so refreshing! The staff is welcoming and friendly which really sets their staff apart from many places. I see Dr.Lorne and am always impressed with the level of attention and care he gives. Aside from being genuinely so nice and a pleasure to talk to, he always explains everything in detail so I feel educated on my prescription and overall eye health. He goes over the photo scans and explains what he looks for and it puts me so at ease knowing that he is paying attention and looking for those details. I always leave feeling confident after my appointments that any questions I had were answered and I know exactly what to expect for ordering any glasses or contacts and future appointments. I highly recommend Dr. Lorne and Weisman.

I have been going to a "Mom and Pop" type establishment since high school in clarkston that I loved…read more(I'm 38 now). I didn't want to drive there for eye care anymore so I gave this a try Earlier reviews were not good so I was not sure what I'd be walking into It was a great experience from top to bottom. The doctor was informative and efficient. The person helping me choose lenses (MaryAnn maybe?) actually helped me by showing me the frames she had ordered that were not on display anymore. She noticed the ones I chose from the wall were similar and pulled hers out to show me. I ended up ordering her lenses! That's a first for sure They have a good selection of lenses. I also ordered daily contacts which fit comfortably. I'm waiting on the orders for both, I expect about 3-4 weeks from the sounds of it. Looking forward to picking up my glasses

STAY AWAY FROM PEARLE VISION, as all cost!!!…read more Most disappointing experience I've ever experienced!! They first tried to give me a different frame than I ordered, a less expensive one I might add...But I noticed, and asked them to send back with the frame I chose. After wearing for a couple weeks I came back so they could make changes. My transition lens had me looking straight through the "magnified" reading section. The Reading section besides being in my line of sight, it was 3 times weaker than my off the shelf reading glasses. Trying to use my new glasses to read, I had to hold the reading material with my arms completely extended, that's where it was in focus.... Not sure who wants to read like that! Long story short, they said I'd have to see the doctor, and get a new script, for the reading section??? By the way, they don't measure the height of the readers with some cool device, they have a representative mark the lens while I'm wearing them, while her hands are shacking !!! Poor attitude, horrible customer service, They say 100% guarantee! NOT TRUE!

This place is so convenient. Made an online appointment this morning for this afternoon…read more Appointment was on time and went unbelievably smooth. Receptionist, initial screening employee, eye doctor, and sales person were all very friendly and professional. The entire process was extremely efficient. When I brought up to the sales employee that there were several options online that were more affordable, she immediately price matched without any trouble. I've been going here for over 3 years now and have never had an issue.

Buyers BEWARE First…read moretime buying glass here, I have worn glasses for 35 years. I was told glasses under warranty for 1 year. About 3 months after I purchased them they were all scratched up and foggy. This has never happened before in 35 years of wearing glasses. I went to store to see what they could do for me. I was treated rudely by person helping me and she told me it would that there was no warranty, and it was my fault that they are scratched and foggy. They want me to pay $75.00 to replace glasses. I will NEVER go buy glasses here again and neither should you.

Doctor Gruden and the staff were amazing!!! Love coming here every year! There glasses selection is…read morethe true reason I always decide to come back.

Very unprofessional business. They will make you wait 45 minutes for one appointment and if you…read moreshow up 5 minutes late then they said they can't take you. They tried telling me I was 10min late but they had me wait 10min after I walked in before even checking me in. The doctor wasn't even available since he walked out with a patient 10minutes after I arrived. Unbelievable! I had to schedule time around work and kids to make my appointment but a 5-min delay is too late for my business (but 9x less than how long they'll make you wait). Never coming back here again.

Dave is the best! He always is informative, friendly and helps me choose the best glasses for me. I…read moreenjoy talking with him and seeing what new glasses he picks for me this time

Dave is so helpful and amazing! Awesome profucts and great customer service! Helped me pick out…read morewhich was best for me and called to make sure i recieved the shipment!

Following my last two visits here I am done with Normandy! In '24 they charged me full price for…read moremy exam ignoring my VSP insurance that I had thru BCBS and so I had to fight to get a refund, then in July '25 they still charged for my visit, ignored my request for a simple lens refill, and attempted to sell me a full year's supply of what I neither need or can afford!

Doctors were all very nice and helpful. I enjoy the ease of location and setting appointment's.read more

Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

I absolutely LOVE Dr. Dixon and Jodie! They are so personable and welcoming. Dr. Dixon really took…read moreher time with me and was able to pinpoint why I was getting headaches at work. Dr. Dixon and Jodie fitted me for an awesome pair of Dolce and Gabanna glasses -- I'm picking them up next week! I highly recommend L'Optique for their professionalism, friendliness and overall expertise. Dr. Dixon will take great care of your eyes! Oh, and bonus: Dr. Dixon has a high-tech camera that takes photos of your eyes so you don't have to get your eyes dilated for a small extra fee. That alone is worth the appointment!

This is our fourth visit to Dr. Dixion and Jodi for exams fittings and repairs. All with expert…read moreservice and an obviously carrying attitude toward every client that walked thu their door. Don't let the size fool you. They have all and more than those "chain" stores in the malls. Remember go "Where Everybody Knows Your Name".. And SEE for yourself !!

Great care and very friendly office. The optometrist was quick and efficient and answered all my…read morequestions. I received my glasses faster than the 2 weeks they estimated and they fit and worked great immediately.

While my initial visit here was pleasant, even in the midst of COVID-19, I have had nothing but…read moreproblems and am so incredibly disappointed in the service I've received. After my appointment, it took almost 8 full weeks to receive my glasses, and I only ever got an update if I incessantly called. I was told over and over once I finally got my glasses how they would "take care of me". First it was a free pair of sunglasses already being worked on, then it became "the next time you come in" (you know, because we all go to the optometrist fourteen times a year). I'd finally decided they just weren't for me and called to get my prescription. Stephanie told me on the phone she could email it over. Guess what, she still didn't 24 hours later. Absolute worst experience ever and I will not be returning, even for the "free pair" of sunglasses I probably wouldn't ever see.