Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

5.0 / 5.0 Rating | Ready to Copy & Post…read more 5/5 Stars -- Outstanding Personal Service & Top-Tier Eyewear! I couldn't be happier with my experience at Berkeley Optical! What really sets them apart is that you're dealing directly with the owners of the company. That owner-operated care and attention to detail make a huge difference in customer service. On top of the fantastic service, the quality of the glasses is incredible. I picked up a pair of Silhouette reading glasses and prescription Ray-Ban sunglasses, and I get compliments on them all the time. If you're looking for high-quality eyewear and people who truly care about their customers, go to Berkeley Optical!

A huge selection of frames, that you won't find at the chain stores. Comparable pricing. You deal…read morepersonally with the owners

Great people, service, and options! If you need anything in a optical realm here's your one stop…read moreshop

I stopped going to Crane Optical years ago when Howard Crane took over for his dad, Leonard. The…read moreprices are ridiculous and if I questioned anything I got a snarky answer from just about everyone on his staff and he comes off as a sarcastic smart ass himself. He's definitely not as caring as his dad was. That is why I decided to find another optometrist. I'm sure this review won't hurt the Crane Optical business, but these are my thoughts and experience.

Great service! I saw doctor Newberry and she was the sweetest. She took her time during the eye…read moreexam and explained everything she was doing. It didn't feel rush. They have a good selection of glasses, but it does take about 2 weeks to come in. The location is very convenient, right downtown royal oak next to the parking structure

Hannah is amazing! When i first came in to pick out a pair she was in training and was also patient…read morewhile i was indecisive. When I can back a few weeks later to pick them up she was thriving and running the show. It feels personable when i'm there. The glasses options seems to be mainly high end when sometimes i just want a cheap frame. There were less desirable options at that price point where i have had that option at other places.But again still great staff and service.

Dr. Chorney and his staff are wonderful! I CANNOT RECOMMEND THEM ENOUGH! Top notch customers…read moreservice. My first visit was right after Dr. Chorney took over for Dr. Lyons, and while he was great, the front office staff left a little to be desired. Glad to see that changes have been made and he now has a rockstar crew in there! This was my second time back, and first time being fitted and tested for contact lenses. Dr. Chorney made sure to explain everything in a very understandable, plain manner. The staff held a "class" teach me how to put them in and took the time to make sure I was comfortable doing so myself. I had trouble with the fit of a lens and on my follow-up appointment they adjusted and ordered a different type that is perfect. they even went so far as to explain my insurance benefits to me, as I was unsure what was covered. They've earned a customer for life. Thanks everyone!!

Each time I interact with the front desk staff member, she comes across as overly pushy and does…read morenot clearly explain the charges. I was billed a $25 cancellation fee even though I rescheduled my appointment, and there was no prior mention of a rescheduling fee. When I asked for clarification, she dismissed my concerns and refused to acknowledge the difference. Additionally, I was charged for a contact lens exam even though it was essentially the same as a standard eye exam that is covered by my insurance.

I purchased Cartier glasses from Pearle Vision Royal Oak on April 1, 2025, and dropped them off on…read moreMay 5 to have prescription lenses added. I was told it would take 3-4 weeks, but after being given multiple false completion dates (June 6, June 13, June 17), I finally received them on June 18--with no apology for the delay. Assistant Manager Resha told me the glasses failed inspection and were being expedited, but the communication was poor and inconsistent. I paid over $1,800 for my frames and lenses and was only offered $50 compensation for the delay by the manager Tracey, which is completely unfair. Very disappointing experience. I paid in full with no issue, but was left waiting weeks with no accountability.

The worst experience I've ever had. Staff has given me 4 incorrect completion dates. I was told the…read moreglasses would take 4 weeks.... it's been 10 weeks and counting.

Dr. Joe was great! He explained everything and walked me through what each test was looking for.read more

Great service and they had the frames I like the kind that are hard to find. It was also great…read moreseeing a familiar face. Renny used to work at SEE Optical and knows my frame choosing process, which made the experience even better

Eyeglass World has been changed to America's Best which is the parent company. Dan the Optician is…read morevery professional and does a wonderful job of fitting eyeglasses. I preferred Eyeglass World but he keeps me coming back!

I recently had eye surgery and my vision prescription will be changing for the next month or two…read moreuntil it stabilizes. Meanwhile, I needed a pair of glasses ASAP so I could safely drive until my eyes heal and I have a permanent Rx. My eye-surgeon gave me a temporary prescription. I looked for places with an in-store lab that could make lenses *now* instead of the typical multi-day/week delay, and since these would only be temporary, had low-cost lenses & frames. I discovered Eyeglass World. I went in, explained these glasses would only temporary and asked for the cheapest frames and lenses. I selected a surprisingly nice frame which was also their lowest cost one. Four hours later, they texted me the glasses & lenses were ready. Very happy customer!

I arrived for my 10am appointment, dr. had not arrived yet. At 10:10 I asked the receptionist if…read moreshe knew when dr would be coming in, she said no. By 10;15 I left. The receptionist was very nice. However, very rude of the dr to not come in on time for clients. Will not go back, my time is valuable too.

Terrible Service because after 45 minutes of waiting, it was our turn and Nancy took care of 2…read moreother people before us. We won't be back ever again! I have 5 glasses from this location but being treated like our time is worth nothing is the last straw.

Love this store, they have the best employees. They are so friendly, plus the eye doc is great too!…read moreGreat experience!

Jessica and Erin were fabulous. Very professional but friendly and engaging. They listened…read moreattentively to my needs. I really appreciated the time they had spent with me. My eyeglasses came in sooner than expected and it feels like I'm even wearing them so clear.