***YELP ADDED THAT BENCH PHOTO ABOVE, NOT MY PHOTO***
We made the mistake of believing/trusting Andrea Weiss/Owner and FoamMart when we initially contacted her. We were having difficulty finding BLACK RETICULATED 30 PPI 1/4" STEREO SPEAKER FOAM for the DCM Time Windows. We asked/called/emailed many places over months and the standard response was "we do not sell stereo speaker foam; we do not have BLACK only grey; we do not have foam that size".
(all emails remain on file for VISA).
1. We were thrilled when we contacted Andrea on 1/21/24. She responded she had the BLACK RETICULATED 30 PPI 1/4' FOAM, THAT HAD TO BE CUT , with scissors-I was very happy.
2. The next day, 1/22/24, I ordered the BLACK RETICULATED 30 PPI 1/4' FOAM OFF THEIR WEBSITE /order page.
With shipping/tax the amount would be: $125.28. their website wasn't working, so once again, I contacted Andrea Weiss-she fixed it, notified me.
3. 1/23/24-i started feeling uncomfortable that the color was going to be wrong. I went on their website and noticed they sold SAMPLES. When I rewrote to Andrea to purchase one , her response was:
"We do not really have SAMPLES OF THE RETICULATED FOAM. YOU WANTED 20 OR 30 PPI? I'm sure that this is the right foam for your needs....You can return it for a refund minus the cost of the shipping" 1/24/24, 1:39pm
4. received a message from the CART that the BLACK FOAM was in my cart.
order for BLACK SPEAKER FOAM WAS RECEIVED. Credit card was charged $125.28, UPS had shipped.
5. Due to a serious accident/ injuries it took me quite a while to open this very small package that I received from FOAM MART. The box was approx. 18" long and 6" wide. When I was able to open it, someone had SHRINK WRAPPED THIS SOOOOO TIGHT , IT TOOK ME 2 DAYS TO PEEL IT OFF/ CUT, ETC. As soon as I opened it I saw IMMEDIATELY, FOAM MART HAD SENT ME CHARCOAL GREY SPEAKER FOAM AND NOT BLACK. They screwed up.
I had been reassured by the owner over and over and over again-she carried BLACK FOAM, wouldn't send me a sample, wouldn't check-just made up things for a sale.
I sent her photos of the GREY FOAM THEY MISTAKENLY SENT ME, UP AGAINST my BLACK SPEAKERS/BLACK CHAIR. Andrea Weiss' response? 3/12/24
"I see the foam is more charcoal than black. We do have black...but (now) is also depends on the ppi of the foam (WHAT???) And (now) the 30 ppi is more on the CHARCOAL SIDE. But I do believe some is black. When I get into the office on Monday 3/18/24, let me check what we have in stock and get back to you".
Andrea Weiss, Owner of Foam Mart, then stopped communicating. I guess she thought since she screwed up, she did not have to refund my money since she obviously did NOT HAVE THE PRODUCT I ORDERED. I then emailed her to send me a pre-paid shipping label as I would not be using the incorrect product she shipped, I did not want it. ZERO RESPONSE.
Rather the FIX ALL THE PROBLEMS SHE CREATED, she thought she was going to force me to pay $125. for something I did not order or want. WRONG.
Great business practices, Andrea. VISA was contacted immediately-they will be reversing all of the charges. And now, the public has been made aware that not all FOAM MART'S customers were treated ethically. Horrible service. read more