First off: this attraction IS a lot of fun, and I do think it's worth a visit. The attraction itself is well designed and entertaining, if brief. The ~8 minute ride is full of wonder and delight, with immersive, sweeping views and 4-D touches such as feeling a faint mist on your face or smelling the pine trees in the woods.
So why the 1 star rating?
The utter incompetence with which the lining up and and entering of the ride was handled. I bought my tickets ahead of time online, but did not select a specific time window as I wasn't sure what time I would arrive there. (FlyOver Canada allows you to pre-purchase tickets for a selected 30-min time slot at no extra charge, which is a nice feature that you should definitely take advantage of, if you know when you plan to arrive.)
When we arrived at around 4 PM on a Tuesday afternoon, there were two long lines, one for the people with a predetermined time slot and one for the people without. Neither of these lines are marked with signage, nor is there anyone around to tell you where you should line up. This confusion led to one group behind us inadvertently waiting in the wrong line for 40 minutes before being redirected to the correct line, where they had to wait again another 30+ minutes! We stood in the correct line for those without predetermined time slots after asking a staff member who just happened to be walking by. There were maybe 10 or so people ahead of us.
We overheard some people being told that the lines were backed up and those people were offered the opportunity to go downstairs, choose a later time slot, and return. We were not offered that option.
As we waited (and all together we waited about 60-75 minutes!), I was appalled by the wildly inefficient way in which people were being taken off the lines to enter the ride. First off- why does it take 3 different people to all be involved in taking people off the lines? One woman was collecting the tickets, another woman was scanning the tickets and counting the number of guests on a clicker, and then that same woman would tell a man at the podium how many people were entering, which he would then write down with a marker. This 3-way assembly line of counting led to numerous mistakes and need for recounting. Several times, one staffer would say something like, "2 people!" and the other staffer with the marker would be like, "What?" and then at the end one would say, "So you counted 44 people?" And the other one would reply, "Oh no, I counted 42..."
After you finally did manage to be counted off, you would stand in yet another line right outside the door, and you would be counted AGAIN by 2 more staffers! HOW HARD IS IT TO COUNT PEOPLE?!
Also, I should note that using the terms "man" and "woman" is misleading... the staffers here appear to be mostly teenagers, working under a couple of adult supervisors. I'm not saying that teenagers are not capable of doing a job like working for an attraction; they lacked the appropriate guidance from their superiors to adequately handle the overflow of guests. They did not communicate accurately or clearly to those waiting on line where to wait, how long the wait might take, or any other information to help guests manage their expectations. I don't fault the teens on this one: I fault management for not adequately training them and for not stepping in when this extreme delay occurred and caused the lines to back up. The teens at one point were audibly complaining to one another about "hating work" and "being yelled at" by their bosses... Just awkward and unprofessional.
As a tourist visiting Canada for the first time, I was willing to wait for this attraction. I didn't even mind the concept of waiting 60+ minutes to partake in it. But what really boggles my mind is that that extensive wait time WAS NOT NECESSARY. It took so long for groups to go in largely because of the lack of communication and absolutely harebrained way that collecting tickets was conducted.
Furthermore, the "Uplift" video shown as you wait to enter the ride itself is really, really terrible. It's super corny and a huge waste of time. Waiting in the dark/silence would have been better. It was cringeworthy bad and frankly did not even seem representative of Canada at all; I was in Vancouver for less than 48 hours and saw far more diversity in people, landscapes, and experience than this incoherent 6 minute video would suggest.
In conclusion, I don't regret seeing FlyOver Canada and would recommend others to check it out if they are ever in Vancouver. HOWEVER, I think that MASSIVE overhaul of the training of staff must be undertaken, the lining up and ticketing procedures must be improved, and the "Uplift" video at the beginning should be done away with entirely. read more