My car recently had this awful noise (i thought it was the muffler or exhaust), and i booked an…read moreappointment with the guys here. This was my second time coming in (had a belt replaced last year and it was very reasonably priced). I ended up going with the $60 oil change and full health check (which is pretty good price wise). Turns out i needed about $850-$1000 of work done on my car. I was not thrilled at all - forking out that kinda cash for my 2007 corolla. Adrienne was SO friendly (even after i was quite cranky and a bit rude). He priced out the quote for me and was able to give me some solutions and options to make it a little cheaper. When i booked my appointment, the guys were quick, super nice and even knocked of some of labour cost for me. I know I can trust them and they showed me the parts that they replaced and gave me confidence to get back on the road! Will defs be bringing my car in for servicing when needed.

I had two minor repairs done here recently (two separate visits). Adrian and Eddie were easy to…read moredeal with, the work was done properly (as far as I can tell) and efficiently, and the costs were reasonable. Will definitely go back!

I needed a fast repair and these guys did it quick. The way they email you a picture of an issue or…read morepotential issue is professional quality, it's easy and clear to understand. These guys are a 4.5/5. Will definitely go to them again. Mike

This place is so disorganized called to make appointment, made an appointment when I arrived no one…read moreknows who I talked to claiming I should be at this location. Front desk gentleman was less than friendly. Took my business elsewhere do not recommend

Incredible service and super generous guys!!! We went for low engine oil and they topped it up for…read moreus and our washer fluid free of charge!!!!

Took my car in for tire rotation. The guy told me I didn't need to rotate because it's…read moreall-wheel-drive. He said my tires were low, and he could sell me new ones. Turns out, my tires were not as low low as he said they were and still under warranty, but now I can't get my tire warranty to cover the tires, because I didn't rotate them (because the guy wanted to sell me tires instead of do the tire rotation I asked him for) Don't go to this Mr. Lube. The employees are scammers. I'm out $1400.

Went in on September 16/2026 got my tires changed over to winter ones and always put them in…read morestorage. Had Shamraj be my contact person today. Was very helpful and while changing my tires over found an issue before doing anything came over and we talked about it. Awesome work and great service he is an asset to Kal tire please recognize him for doing right thing. Making sure I understood and also giving me an approximate quote. Thanks Sorry for the delay have a great weekend. sincerely Rosemary F

Terrible customer service. I had to wait 2 to 3 weeks for tires to arrive just prior for a long…read moreroad trip. Kal Tire assured me they would arrive on time. Two hours before my appointment I receive a call that the tires didn't come and won't be coming. The truck arrived and no tires. Head office couldn't have cared less. Not the store manager's fault and he was the only one that tried to fix it.

Eric and his team are amazing. Not just is their work outstanding, fast and fair priced, they also…read moretake time to give advice and help planning future upgrades. I went there twice for installation of performance parts and maintenance. The second time, a clutch install, we realized that my flywheel wasn't the proper fit and needed some extra replacements. He made an appointment, got my old flywheel resurfaced, ordered a courier to get the missing piece the same day. He also fixed an issue with my shifter and picked me up up from the sky train at the end of the same day, so I could drive home in my car. He gave me lots of advice about breaking in the new clutch and what other things to look out for on my car. Absolutely outstanding. Best Subaru shop in the area.

BEWARE SCAMMERS! When I took my car for repairs, on the pick up I was warned that because of the…read moreextensive repairs, another part may not be able to keep up and more repairs could be needed. The next day my Check Engine light comes on and Im told it was expected and it's an $800 fix. (but they'll give me a discount) I don't go back, but when I take my car to a different shop they call and ask "Why is your secondary air pump unplugged??". They then plug it back in and the Check Engine goes away. It would appear that HBL purposely unplugged my secondary air pump so that they could scam me out of $800. I can't believe how malicious this shop is, AVOID AT ALL COSTS!

Good service , Friendly customer service and good price. Thank you…read more................................. I definitely recommend them.

I brought my car in for an inspection and was offered a…read morecomplimentary loaner while they checked it. At no point was I told there would be a charge for the inspection. When I returned to pick up my car, I was surprised with a $315 bill with no prior notice or authorization. I had no choice but to pay to get my car back. I've had inspections done at other shops in the area at no charge. This lack of transparency is unacceptable and not in line with BC consumer protection standards. I contacted them directly to resolve the issue and over a week has passed with no response. I've since opened a dispute with my credit card provider. I rarely write reviews, but I felt compelled to share this experience so others don't go through the same situation.

I have taken both of my vehicles to Austin Automotive. Each time the service has been above and…read morebeyond, along with great value for the service. I will recommend this car shop to everyone who wants honest and quality work done on their cars. I will continue to be a returning customer. Excellent experience!

In July 2024 Austin Automotive replaced the starter in my 2010 Jeep Grand Cherokee. $800+…read moreIn April 2025 I was experiencing intermittent starting problems so in May 2025 I returned to Austin Automotive so they could check it out. They couldn't find a problem with the starter and recommended a new battery. $77 I had the battery checked and was told by the Brunette Battery that the problem wasn't with the battery. I eventually took my vehicle to another repair shop and they discovered the ferrule connector on the ignition signal wire was loose. They replaced the ferrule and the issue disappeared. In December 2025 the starter stopped working. When the new shop checked it out they told me the nut securing the power line from the battery had been cross-threaded and had worked loose causing short circuits. They suggested this was the probable cause for the starter/solenoid failure. While I'm unhappy with the quality of work done on the starter replacement, I feel ripped off on the "diagnosis" service charge as it appears they didn't put the car on the hoist, to check the starter connections, only testing the electrical systems from above, (under the hood).

Granted I've been friends of family for years, but I drive a 10yr old Mercedes Benz and I know with…read moreproper care my investment will last another 10 years easily. That is why the service I expect and get is equivalent to that of any Mercedes dealership. Cars today are more complex and require a significant investment in diagnostic equipment. The Garage has all of this, therefore I receive a full diagnosis and inspection, even if the main event is the annual oil change. And so I drive off on a road trip, fully confident the car will perform optimally and If youcarry me safely to destinations. Another thing I like is being able to drop the car off in the morning and pick it up at the end of the day. In the interim, the skytrain and transit gets me to where I am going. If you consider your car an investment, then The Garage is a good option. The peace of mind I get is worth the time my car spends in their care.

I came to this place because my friend's dad works at an auto body shop nearby and recommended it…read more $170 to take 5 minutes and plug a machine into my car's computer and read a code? ARE YOU KIDDING ME? It was only after I paid that I came to realize how ridiculous this cost is, and luckily it was before I had anything fixed by these guys. I called 5+ other mechanics in the city who all laughed at this cost. The most any of them would charge to run this diagnostic was $50. I took my car to another mechanic who charged $600 for the same job that The Garage quoted me $1100 for...and guess what? They ran the diagnostic for FREE before advising that any work be done. I watched him do this in about 2 minutes. I'm not sure if they sized me up and thought that they could over charge because I'm a woman and I don't know a lot about cars, but I'm sure anyone who knows ANYTHING about cars would laugh in their faces if told it would cost $170 to run the diagnostic that takes 2 minutes. Needless to say, my friend's dad won't be recommending this place anymore. It's funny that places like this think that they're getting more money by ripping people off, but don't realize how much business they're forfeiting by gaining this bad reputation.