Very satisfied with the professional service Falcon Auto Clinic provided today. Look for Bill…read more 5 stars well deserved. Thanks!

I went to falcon to get an estimate for repairs needed to get rebuilt status for my truck. They did…read morethe inspection and gave me a list of repairs. I asked that they put a cost estimate with the list. They agreed to send it to me first thing the next morning. I called three times the next day. Nothing sent. I called the next day. Nothing. It's now been 5 days through the weekend. Nothing sent. I was charged $140 for an incomplete inspection. With ICBC nipping at my heels for a decision, making me wait this long is beyond unprofessional. Think twice before dealing with this business.

Long story short, the construction site next to my workplace was pouring cement and it got on the…read morevehicles of half a dozen co-workers and I. My colleagues and I were directed to get car detailing done at Street Legal Tint & Detail and the construction site would take responsibility for the expenses. I'm not sure if we were calling during peak hours or something, but it took several attempts to book an appointment with Eric as my colleagues and I ended up having to leave voicemails (and didn't hear back)... but we kept calling and eventually we all got our appointments scheduled. One of my colleagues lucked out and the cement was easily removed without any damages, while the majority of us found small scratches on the vehicles afterward the cement removal. Unfortunately, the cement on my car had been stuck on so badly that Eric would've damaged the paint deeper than he could polish out if he were to try and scrap it off, so he recommended that I go to a body shop to get the work done. Overall, not the best experience since I still haven't been able to get the damage repaired, but I appreciated Eric's transparency and honesty. If you're looking for somewhere to get detailing done and you're not in a huge hurry to book the appointment, I'd recommend this place.

Professional and no cutting corners on jobs. It's done properly and well. From vinyl wraps to…read morewindow tints I recommend this business to anyone looking for this service. 5 stars!

I have a classic 1986 BMW that required some care. Leaking engine oil, switches not working,…read morebattery not charging, etc. Nic reviewed the issues with me while the car was on the hoist before any work was started and carefully explained the cause of each issue and pointed out a few things that my previous Mechanic had improperly repaired. An estimate was prepared and I approved. The work was completed and my car runs like new. Nic did a couple of things that were out of scope but did not charge. I highly recommend this garage. Honest, fair and meticulous.

I first tried this shop a few years ago when I was looking for new tires for our car. Costco had a…read moreseveral week wait and other tire shops were considerably more expensive than Costco. So I called Firestone and was able to get tires for almost exactly the same price as Costco. He ordered the tires in for us that day and mounted them in the afternoon. Since then I have used them for mechanical repairs and inspections on other vehicles including my company Duramax diesel 3/4 T pickups. They have a GM trained mechanic which is a great asset for me. One truck had been having battery issues for about 10 years. I had taken it to different shops who all told me it was just faulty batteries and would replace one or both of them. This had become an almost annual event. I tried but could not convince any of these shops that the problem was not the batteries but rather something else was killing them. Yesterday I took this truck to Firestone for another repair and asked them to troubleshoot my battery problem for me while it was there. The GM mechanic found the problem for me solving a decade old problem that other shops couldn't solve. Throughout all of my dealings with this shop they have never tried to upsell me. They instead have suggested more conservatively priced alternatives. All of their work from tire sales, repairs and installations, brake work, suspension and front end work to engine/mechanical work has been excellent. Over the years this Firestone shop has really earned the 5 star rating I've given them.

They moved to Burnaby but anyways. I was greeted by a friendly staff member. They took my car in…read morefor a check up, was offered snacks and beverages while I waited for my car to be serviced. Free wifi and quick service.

I found out this shop from my neighbor who insisted on how honest and reliable this guy was. So I…read morewent today to get my brake pad replace, got an estimate from Walter and left him my keys. When I came to pick it up he explained to me about the problem and how my caliper was messed up (those weren't his words), basically my screw was rusted and it couldn't go back which resulted in rubbing against one of them. Anyhow long story short he replaced it but didn't charge me for the extra labour just the price he quoted me for and the new caliper and brake pads. Further, he went out of his way to fix my fog lights and headlights, obviously, I had to pay for the parts but I was totally satisfied. He was a genuinely nice guy and had the best intention when it came to repairing my vehicle, take it from me I had my shady mechanics trying to overcharge me for things that weren't necessary, I'm going back there when my car runs into trouble again.

Terry has saved me money twice by pointing out repairs that were not needed. His prices are fair,…read moreand service is completed in reasonable time frames

I made an appointment with the Chinese man to have my rear brake light repaired (new bulb) and to…read morehave my tire pressure checked. When I went to the appointment, only an older Indian? man was there. He is so rude and arrogant, replaced the battery in the brake light, complaining all the while, and refused to check my tires. Said the other person should not have made an appointment to have this done, and he was too busy. After awhile he said he would do my tires and then started yelling at me. I didn't want him touching my tires, so I thanked him and left. This is the second time I have had a problem with this man. A few months ago I made an appointment to have my car serviced, and he never wrote it in the book. The Chinese man who was there at my appoinment time, was very nice, and did service my car, even though it was not written in the book. Very embarassing. I was a good customer, and always paid my bill and I was happy with the Chinese man's work. After my experience today, I will never go back there. I might add that I am a senior (78) and if this is how he treats seniors, how do he treat others?

Always does a good job repairing your car. My friend's car got keyed and he made it look brand new…read more The staff is very friendly.

I took my truck in to get the rear bumper painted and I also had a small scratch above my rear…read morepassenger wheel. I was quoted 500+ for the bumper and also 500+ for the fender to get painted, as the cost was very high I decided only to get the bumper painted. The owner Mike then said he would try to buff the scratch on the fender to see if it would remove it to avoid future painting. On receiving my truck I noticed that it looked perfect. there was a fresh coat of wax on the side of the truck where the small scratch was and the bumper looked good. The scratch was still there tho it wasn't able to be buffed out which Mike explained to me. After a few washes in the touchless car was I use, the wax had come off my truck and I noticed the entire side of that bed was covered in deep swirl marks which weren't there prior to bringing the truck in to this shop. I called the shop back and they asked me to bring it back for inspection. The owner of the shop looked at the truck and said that they must've waxed too hard and now instead of just having a small unnoticeable scratch my side of the truck was covered in swirls as well and looked terrible. He referred me to his friend at "Detailz" auto spa and said he could fix it for me. I have taken my truck to detailz spa since this issue 3-4 times and every time it came back after a wash with the exact same swirls but now even worse as it not only covers the back of the truck but the swirls go all the way to the front of the truck over both passenger doors. each time i've gone to detailz and this issue came back after a wash I was told to take it back so he can try something else over and over until my last visit where the owner or detailz said he doesn't think he can fix it. I called mike back at columbia collision and told him i've tried 3-4 times and each time is very inconvenient as i don't have a secondary vehicle and I need to cab home and back to the shop to pick up my truck each time. each time costing 40-50 dollars. Mikes response to me was "i don't see how this is my problem, i tried to do you a favour by removing that small scratch to save you money from painting the side" what he fails to realize is anyone would rather have a small unnoticeable scratch than having that scratch plus swirls going thru the whole passenger side of their vehicle. this is also a newer truck. the paint was in perfect condition. it has only been touchless washes. now the side of my truck looks ten years older than the other side and this truck is only 2 years old!! i purchased it for 70,000 dollars and this is the last thing I expected from a shop that came recommended this is terrible service and also terrible attitude from owner saying it's not his issue and he isn't going to pay to fix his own mistake. avoid this shop if you can. i've been dealing with this headache since April and it's now November

I don't live in the area, but a few months ago, I brought my car into this Big O Tires to have my…read moreall seasons replaced with my winter tires since it was near my work place. I got really good service at this shop. They were prompt and professional, the shop was clean and well managed. I recently had a bad experience at another tire shop chain (Kal Tires on Boundary). When I had my tires switched over the year before, they had informed me that my brakes were in bad condition and needed almost immediate attention. Luckily, I had my regular mechanic inspect my brakes and Kal Tire had totally lied. There was absolutely nothing wrong with my brakes. The folks at Big O Tires were totally upfront and didn't try to sell me any unnecessary costlyrepairs. A big shout out to Big O. I really appreciate your honesty and integrity.

Got a flat on my van while working. Went their straight. One worker is working on customer service…read moredesk. I was waiting for 15 mins as he was still on the call. Worker won't fix it till i talked to the front desk, and they r that busy in their phone calls won't attend the customers. Worst service ever

Had a pre purchase inspection done, it took 35 minutes (was told it would be an hour) and cost…read more$150. The report was on 1 page, filled out by hand with a pen. No pics, no road test, no report on the interior functions, motors compression wasn't reported, nor A/C checked. They told me it needed an oil change based on the windshield sticker, yet it had just been changed (probably didn't remove dip stick) All in all it was poor, lacked a lot of details and very unprofessional, I wouldn't trust them to rotate the tires!! Plus, I was charged $10.50 for 'shop supplies'!!

I had problems with my 2010 Jeep Patriot. After two auto mechanics I found Sanni in Surrey. He made…read morea very precise diagnosis of the problem and eliminated it. Great job, thanks! Alex (Aleksandar)