The absolute worst costumer service. I bought a Punk Rider Pro in February. The scooter is giving a throttle error code. I was told via email that the scooter is no longer under 1 year warranty because the company is under new management. Contacting the NY shop is impossible via phone call as the NY shop option sends you to the Miami shop location. read more

Fluid Free Ride - Bikes Near Me - Miami, Florida

Worst Service Ever! Summary: I reported that their scooter died mid-ride on April 18. FluidFreeRide's automated responses repeatedly apologized for slow support during a management transition. I pressed for faster action and shop service. On April 29, agent engaged directly--asking me to try the charger, send a video, and then escalated the issue to the technical team after receiving the footage. Timeline (all times EDT): Apr 18, 2025 4:45 PM * I opend ticket #333026: "Scooter died mid-ride, display went black and won't power on." Apr 23, 2025 5:01 PM * System auto-reply: Apologizes for slow response due to management transition, promises follow-up. Apr 28, 2025 10:59 AM * System auto-reply (again): Repeats apology and reassurance that the ticket hasn't been forgotten. Apr 28, 2025 2:11 PM * Reagan: "Response times are unsatisfactory... Can I take the scooter to a shop?" Apr 29, 2025 12:49 PM * FluidFreeRide: Apologizes for delay, asks if this is a new issue beyond the brake-lever problem. Apr 29, 2025 12:52 PM * Me: "Yes, new issue." (sent from iPhone) Apr 29, 2025 1:25 PM * FluidFreeRide: "Have you tried plugging in the charger and turning the power on? Please send a short video for escalation." Apr 29, 2025 4:54 PM * Me: "Yes, I tried that. Video attached (IMG_5411.mov)." Apr 29, 2025 5:52 PM * FluidFreeRide: "Perfect. Let me escalate this to our tech team." May 5, 2025 4:27 PM * Current status: Ticket has been escalated to the technical team; awaiting their diagnosis. NO REPLY SINCE!!! read more

FluidFreeRide's return policy is so limited that they basically dont have one even if your scooter has an issue. FluidFreeRide has the right to set whatever return warranty policy that they want. But with a return policy that is this limited it makes it a very bad place to buy a $1600 scooter. If you buy a scooter from them you would essentially be testing it for them and if there is something wrong you better hope you find it within the first couple of days and even to no fault of your own you still would have to pay the return and restocking fees just to return a defective scooter. After the first 15 miles, you have no option to return a defective scooter and they might still make you pay fees to get it repaired. FluidFreeRide's return policy states that "if a scooter is used they typically dont accept a return" and if they do a scooter must have less than 15 miles on it and it must be an exceptional case but even then they would charge me a 20% restocking fee. It was my mistake not reading their return policy more closely. If I had I would have realized that they essentially dont have one unless you dont even use the scooter and return it in its original packaging which you then have to ship back. Shipping an 80lb scooter is not cheap unless you live by one of their 3 locations. If you do use the scooter you have only 15 miles to find out if there is something wrong with it. 15 miles is not much and could be less than one day of riding for some people. If you do find that your scooter has an issue within the first 15 miles even if they agree to accept the return you will still be charged a 20% restocking fee. After the first 15 miles even if there is a defect you are pretty much stuck with the scooter and hopefully their 12-month warranty covers the repair of the issue which I dont know how the repair process would work if you dont live by one of their locations in Miami, New York or Los Angeles. Hopefully, you dont have to pay for the shipping cost to get it back to them for the repairs. read more

My experience with them has been terrible so far for the following reasons; unresponsive to phone calls, emails, voicemail requests, text messages (these are all the ways that their phone system asks you to communicate with them). "Tami" finally responded, and has offered zero help or support in resolving my issue. "Rob" reached out via text, I replied to him with the issue, he replied over an hour later without any answers or support. Call either of their numbers, you'll be on hold listening to terrrrrrible hold music, then the line will disconnect. read more

AJ is very knowledgeable and friendly. I'm thinking of purchasing my first scooter and AJ took his time to explain the differences between scooters and what maybe better suited for my recreational needs. He gave me comfort in making a purchase with Fluid Free Ride gives me confidence they really stand behind their products. I will be heading back soon to make a purchase. read more

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Yelp is Social Media for Karens. Fluid has the best warranty of any company selling escooters and has techs who can actually fix them when service is needed. Buy from Voro or any other company and you'll be in trouble. Fluid Free Ride is the best option. read more

I've tried calling over 20 times no one ever returned. My calls of emailed several times I've gotten 2 emails in the last 2 weeks trying to get a part for a customer. I do know that they fall from bankruptcy. But from my understanding that was taking care of now I'm thinking not because I'm not able to get parts for the customer's scooters. Very sad it is or (was) a great company read more

Customer service sucks. It's a really cool scooter. Dual motors takes my 210lb son up the steepest hills. The scooter has 75 miles on it and showing fault #5. As soon as the thumb throttle is pressed it faults out and has no power. The manual states fault 5 has to do with a controller problem. I can't get anyone on the phone and email responses take several days. I think these guys really screwed me. Might have to sue them. read more

I'll begin by saying I was excited about potentially. Upgrading to a higher performance e-scooter. So I made the 5 hour drive to the Fluidfreeride store to Miami Fl. Once I exited the freeway I followed my GPS. I thought it was in error. Because I was driving into a war zone. My spider senses were tingling. I continued driving to the store. I thought something was wrong because I was driving straight into the low income project homes. Fluidfreeride is located across the street from shanty town. Anyway I held on to the hope that according to the website. That the quality of the shop and the customer service would help ease my anxiety. You can't make this shit up, the store/show room was dirty. Dirt and dust everywhere, the technician area was divided. With a shower curtain and people were cooking dinner in the back. I could hear plates banging and the smell of food was in the air.. They didn't have any new stock as advertised. The only inventory was open box sales. That they wanted thousands of dollars for. With basically no warranty. I haggled for 1.5 hrs only to walk away disenchanted. I jumped back in my car and drove 5.5 hrs back home. Needless to say NO MORE FLUIDFREERIDE for me. I'll keep what I have and ride into the sunset. Terrible Terrible. read more

The only reason this is a 1 star is because I can't go any lower. I pre-ordered a scooter (Nami Burn-e) that I knew was going to take about a month and some change before it got delivered. Upon waiting that time frame, it was delivered, but severely damaged. Many other customers reported similar damage to their identical scooters. Thursday morning, 06/17/2021, @ 11:24am PST- I report my damages directly to FluidFreeRide via their support email address. Around the same time, I also posted pictures and reported my damages on several e-scooter community groups on Facebook. @ approx. 2:20pm PDT - The owner of FluidFreeRide commented directly to me on one of those posts. Friday, 06/18/2021 @ 8:43am PDT - I got an email reply from a FluidFreeRide representative saying my case would be escalated with management. @ around 7:50pm PDT - I started seeing Facebook posts of people who reported their damaged scooters AFTER ME saying that FluidFreeRide had already set up replacement plans with them. Monday, 06/20/2021 @ 9:51pm PDT - A different FluidFreeRide representative tells me I will receive a return label "shortly," and upon dropping it off at the courier and sending a picture of the drop-off receipt, they'll ship the replacement unit. Tuesday, 06/22/2021 @ 2:43pm PDT - I confirm with 1 person who reported their damages after me that they had already received their return label. I reach out to FluidFreeRide again by email. They respond by saying they won't change the shipping order on the replacement units. @ approx. 8:00pm PDT - I confirm with a 2nd and 3rd person who also reported their damages after me that they had been set up with a return label and confirmation from FluidFreeRide that their replacement will ship soon. I also make a post about this on several Facebook groups; predicting that they will not ship them "in order." Wednesday, 06/23/2021 @ 9:21am PDT - I receive my return label via email. So much for getting it "shortly." Thursday, 06/24/2021 @ 11:48am PDT - I drop off the damaged scooter with the courier. 15 minutes later, I send a scan of the receipt to FluidFreeRide - which they confirm receiving and create the replacement unit order. Friday, 06/25/2021 @ 5:14pm PDT - I receive a mass-sent email that explains replacements had already begun being sent out that same day and should be finished by Wednesday, 06/30/2021. @ 9:27pm PDT - I confirm that 1 person already has tracking information that shows their replacement was in transit. This is one of the same people who had originally reported their damages AFTER ME. @ 10:21pm PDT - I post about this in 5 Facebook groups. 2 of them choose not to approve of my post and censor me. Saturday, 06/26/2021 @ 8:25am PDT - I receive an email from the owner of FluidFreeRide admitting that I had been overlooked, in spite of having priority being among the first to report my damages in the first place. The biggest slap in the face is that I had been active, diligent, and putting this out into the public from day 1. Not that it mattered, but I also confirmed around this time that a 2nd person had received tracking information confirming their replacement was in transit. They also had reported their original damages well after me. @ approx. 9:00am PDT - One of the groups posts a celebration message claiming that FluidFreeRide had corrected the damaged scooters situation "100%". This is absolutely false as I had been pacified, hushed, and swept under the rug across a span of 7 full days. The complete negligence of their actions and the behavior of the company to string me along while others got serviced before me is unacceptable. My money and efforts earned me the right to be serviced in proper order, but this failed miserably. On top of the poor service, the censorship and reputation control by special-interest groups associated with FluidFreeRide is dirty, disgusting, despicable. Nothing about these circumstances is acceptable. I will never be doing business with FluidFreeRide again. read more

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This company is the worst. Save yourself a whole lot of trouble and purchase a scooter elsewhere. I purchased a CityRider which is specifically advertised as being able to be ridden in the rain. Their website claims "With the new IP55 waterproof rating you can even ride in the rain". But the first time I rode in light rain for 10 minutes the scooter immediately started to have problems. First displaying an error code, then not powering on at all. When I reached out to fluid, they told me the scooter is not waterproof (even though they specifically state you can ride it in the rain) and they will not repair the issues with my scooter. I suggest everyone avoid fluid due to their extremely arrogant and poor customer service. They will always blame the customer and won't take responsibility for their low quality product. Their goal is to obviously avoid and deny any warranty claims. read more

I wish I read negative reviews first prior to placing the order with them. I bought Inokim OXO + Inokim Mini2 a week ago as part of their online promotion = get OXO and receive Mini2 for free. Sounds good? Yeah but the reality is different :) So this weekend I got the delivery. The Mini2 box was great - clearly "new" condition. The box of OXO - 1. was totally destroyed (like when someone opens the box and they just destroy the cardboard during the process of opening it) 2. taped everywhere (one box fell out from another) 3. box said "OX" not OXO. So their explanation was that they're packing stuff and bla-bla-bla. And then I was asked to inspect the box and open it and send them pics what is inside. I have a feeling that If I would have done this - they would say ... oops it was opened, you can't return open items... Seems they are trying to sell used items as new. Pathetic. Wanted to support the US company. Will initiate the return or cancellation through my AMEX if they don't send me a new OXO in the original OXO box. read more

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I went up and spoke to the owner today, super nice guy, honest. I don't see the whole fuss about people having trouble here: I've been through quite a journey picking out the right scooter for me, but ultimately, whatever I pick out, police would have a field day under new Florida laws in downtown Fort Lauderdale. Off to riding an EUC. I tested 3 scooters, King GT, Nima Burn 2, and Klima... They were absolute rocket ships, incredible machines. I was even able to negotiate a bit... on an open box Ultimately decided to buy on the website until I learned the legalities and that over 750 watts and over 12mph, they're illegal. read more

Brian (fluidfreeride) May 8, 2023, 14:38 EDT Hi there, Please send the video indicating the said issue here. Thank you! Best regards, Brian Matthew May 8, 2023, 15:04 EDT Hello Brian, Thank you very much for your time. I appreciate your help today on getting the Fluid City Rider replaced for the defects on this scooter. Please see attached video and pictures. The rear break is making a loud noise when the wheel turns. I was also very disappointed on the overall condition of the scooter. There were scratches and defects all over the scooter. I have taken some pictures of the more visible damage. I purchased the Fluid City Rider with the intention to purchase the NAMI Burst when it is released. I hope we can correct this problem. Brian (fluidfreeride) May 9, 2023, 16:12 EDT Hi there, We are very sorry for this delay and all the troubles that this has caused. This is now escalated and is currently being reviewed. Please give us until end of today or early tomorrow to have this reviewed by management and we will make sure to get back to you with a resolution. Thank you for understanding. Best regards, Brian Matthew May 9, 2023, 16:27 EDT OK. Thank you Brian. I will be expecting your reply with an appropriate solution tomorrow. Thank you. Adam (fluidfreeride) May 10, 2023, 11:38 EDT Hi Matthew Ramos, We will replace your unit. We will provide you with a return label shortly. Once you receive the label, , please pack the scooter safely, and arrange the pickup with fedex. Have a look at the following article that contains packing instructions: How do i safely pack my scooter?. Once packed, please send us pictures of every side of the box. When you deliver the scooter, please send us a picture of the drop off/pick-up receipt and we will create the order for the replacement unit. Please write down your ticket number on the scooter's box. Best Regards, Adam Adam (fluidfreeride) May 10, 2023, 11:39 EDT Hi there, Please see your label attached Regards, Adam. Attachment(s) Order-#672281_Package-1-of-1_Return-Label_1.pdf Matthew May 11, 2023, 10:17 EDT Hello Brian, Thank you for sending the FedEx packing slip. I will be sending the Fluid City Rider back today. As mentioned previously, this scooter is my transportation for everyday commuting. I am extremely disappointed that I am out of transportation. Originally, I visited Fluidfreeride in Miami to purchase a scooter in store, just to find out they have next to nothing for inventory. I was told I will need to order the scooter online which was against my better judgement even though the store offers larger discounts and 50% off accessories. I then waited a week for shipping and when the scooter finally arrived, it was broken with multiple defects and scratches. It almost seems like I was sold "an open box" or "refurbished scooter". I bought the Fluid City Rider for the time being until the NAMI Blast is released which I intended to buy as soon as it comes available. I am having a difficult time because this has been a huge inconvenience on Fluidfreeride's part. I would have thought that Fluidfreeride would have wanted to accommodate a customer for the trouble and frustration on receiving a defective product. I am having to go out of my way to return a damaged scooter that should have been inspected before it was ever sent out. I am not sure what the correct answer is here but I think an upgrade or a very large discount off the next scooter is in order to say the least. If this is not possible, please refund my credit card in full and I will do business elsewhere. Adam (fluidfreeride) May 11, 2023, 12:21 EDT Hi Matthew, Thank you for your answer. We can offer you as a compensation for the trouble a $50 reimbursement (10% from the scooter's price) or any accessory of your choice for free. Regards, Adam. Matthew May 12, 2023, 08:18 EDT Adam, Thank you for the update. Yesterday I went to the FedEx location on 1587 N Federal Hwy Fort Lauderdale, Fl 33304. I was told by the employee that they were not able to take the Fluid City Rider because the unit has a battery in the box. I explained to the young lady that this is exactly how FedEx delivered the box. Once again this problem keep escalating. I am having to take more time out of my very busy schedule to arrange and pay for transportation to take care of a persisting problem that should have never occurred. With all do respect, I find the $50 compensation for all of the problems that has occurred rather insulting. My time is worth a lot more than $50. I am extremely disappointed in Fluidfreeride company and would no longer like to do business with them. Please credit my account the full amount and please make arrangements to pick up your scooter. Matthew May 12, 2023, 08:35 EDT Adam, Please find attached pictures of Fluid City Rider scooter packed up properly. On Friday, May 12, 2023 at 08:18:29 AM EDT Adam, Thank you for the update. Yesterday I went to the FedEx location on 1587 N Federal read more

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believe me, do not come to fluidfreeride for anything. trust me. not only me, but look at all of the 1 star reviews!! please, do yourself a favor and look elsewhere!! this is a real review and not some bullshit. i swear on my experience with this company. it's been one excuse after another. they reel you in, take your money, sell you a nice scooter, but if it breaks down, good luck with that!! unless you live within a few miles of them, your screwed, period. not satisfied, darin j. richardson. read more

I'm very pleased with my experience at fluidfreeride MIAMI! It's a nice, centrally located shop with a lot of floor models that can be test ridden around the vicinity. They had a new fluid Mosquito I wanted so I bought it that day. They patiently answered all my questions and were very good to deal with. I dealt mainly with Edgar in sales and he was super. The on sale price was the same as I saw online so there were no surprises. Also they answered their phone promptly and the person I spoke with on the phone was very helpful. They also service their products on-site -- just an all around great place. read more

Had nothing but positive experience both from ordering online over the years and also visiting the SF store for repair/parts. The shipped scooters came neat and sound wo a scratch fortunately. Keep in mind these heavy items are packaged in flimsy cardboard boxes (as ALL sellers do) and all too often the shippers mishandle the boxes that may not be the fault of the sellers. Also had an exceptional experience at the SF store beyond expectations. Unfortunately my 2nd gen Mantis developed a broken stem but they happily replaced them without charge even thogh the 1 year warranty was far over. Just recently purchased another Mantis from them based on this exceptional customer support. Mantis King is the best all around scooter from my experience of owning half a dozen different scooters. Sure glad I didn't use Ali Baba this time even though they are cheaper. FYI - Ali Baba sellers (and Amazon sellers) may accept returns but you are usually responsible for shipping it back to China which can cost around $1400 for a 70 lb scooter - first hand expericence. read more

Returned a rental scooter the a day after they renewed the monthly subscription and was advised by the person at the counter there should not be any issue with getting a refund, would have kept it for another month if there was any issue. Didn't get contacted and kept seeing the charge on my card so I emailed them and John advised me they couldn't do a refund because it was returned a day late. This was 3 weeks after I dropped it off. I think the scooters are cheap and over priced. read more

This location is awesome. I literally went from thinking I made the worst mistake ever buying this Nami scooter to being extremely happy with my purchase. They took very good care of me and made sure everything was right before I left. Jay and Angel in service and Edgar in sales went above and beyond to work out all the kinks from shipping and or manufacturing. read more

Fluid Free Ride - Final tweaks before hitting the road. - Bikes Near Me - Miami, Florida

Worst Customer Service Ever! I purchased a scooter for $500. It was lost/stolen by during shipping. I contacted Fluidfreeride and they have been of NO assistance whatsoever. They continuously say they will "escalate it to management" and someone will call me. I'm still waiting for that call a week later. I requested a replacement or refund. Neither has happened. This company is horrible. Total scam! read more

I bought scooter about 4month ago ( city rider ) and got error sign ( E14 ) on scooter and suddenly stop working / doent move anymore . I have been keep calling to fluid company number ( listed on web ) . but no one answer me etc ..... don't know what to do . maybe I need to find reair shop around me .... will update on here ........ read more

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Very disappointed. I ordered the inokim ox. Wasn't what I expected for a $1600 scooter. I test rode the scooter for 45 mins and wasn't happy with the acceleration for my city driving and stopping and starting. Company denied my return and was told to sell it myself online. I would expect this from Segway customer service. All the reviews seemed to be a customer friendly company but to say " sell it on your own " and come back for another scooter is shocking in 2020. Definitely buyer beware, bc if you don't like it, you're stuck with it. I offered to eat the 15% restocking fee. How do you know if you are satisfied with a product, if you don't test run it. Maybe buy scooters on amazon, 30 days no questions asked. BUYER BEWARE. read more

Paid $60 for overnight shipping for a front fork from this company 5 days later have yet to receive the product and was charged $64 for their shipping overnight again this is 5 days later customer service has been a joke they refuse to answer their phone don't return phone calls failed to answer your service questions it's been a nightmare from day one I thought I did enough research on these electric scooter companies but clearly made a horrible mistake going with this company read more

My patience is exhausted. I bought a Wolf Warrior earlier this year. It was shipped to my house. It had issues from day one with intermittent power cutting out. Some days fine and other days not fine. When I REALLY needed this scooter to work and get me to my hotel in the middle of the night...it failed me. Very nice and courteous staff...had me do diagnostics with voltmeter...back and forth with email help. Ultimately they needed it back to look at it. On a Saturday I drove 3.5 hours to this Miami store for drop off. They kept it for a month and "REPAIRED" it. My wife picked it up a couple weeks back for me so I wouldn't have to drive down again. First ride after repair...scooter power cut out again before going 1 full block. MADDENING! It seemed to be working again and later that same week I had confidence that maybe it was actually fixed? My first 4 mile length trip with my son on another scooter....it cut out at the furthest distance from home. Walked it 2 miles home...in this damn Florida heat. (When I got home it worked again.) I called yesterday Friday to see about bringing it back in? Exchange? I was told that no exchanges...but I was welcome to drive it back down to Miami Fluidfreeride store. I left very early to drive 3.5 hours. I waited 1/2 hour before they opened. Nobody showed up at the store. No store hours posted on the store front...I kept waiting another hour, maybe someone was running late? I called and waited on hold for 45 minutes while there to see if anyone was actually working there today? Nobody answered after 45 min and I was asked to leave a message for a call-back. I never got a callback. I happened to look on the website and notice that the new summer hours do not include Saturdays. Why did the tech yesterday tell me to bring in the scooter for repair when they were going to be closed. Was this on purpose? I doubt it, the guy seemed nice on the phone, but this tells me that this company is in sad shape and unable to fix the scooters they sell. No offers of exchange. I appear to be stuck with a very heavy entirely unreliable scooter that I would not sell to my worst enemy. The hours and frustration from this entire experience is not done justice with this post. read more

Scooter didn't arrive, UPS confirmed it was missing, and FluidFreeRide just made up a new refund policy that wasn't covered under their current refund policy to try and pocket some of the surplus. Several week dispute and still not resolved. read more

This company misrepresents their products. I purchased a CityRider which is specifically advertised as being able to be ridden in the rain. Their website claims "With the new IP55 waterproof rating you can even ride in the rain". But the first time I rode in light rain for 10 minutes the scooter immediately started to have problems. First displaying an error code, then not powering on at all. When I reached out to fluid, they told me the scooter is not waterproof (even though they specifically state you can ride it in the rain) and they will not repair the issues with my scooter. I suggest everyone avoid fluid due to their extremely arrogant and poor customer service. They will always blame the customer and won't take responsibility for their low quality product. Their goal is to obviously avoid and deny any warranty claims. read more

I received my Mantis Pro two weeks ago and All I can say is its AWESOME!. fluidfreeride has given me good customer service from day 1 of my purchase. I find it hard to see other post complaining that they aren't getting adequate service. read more

Fluid Free Ride - Mantis Pro - Bikes Near Me - Miami, Florida

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It's unfortunate that these type Of business take advantage of people just because they are the only ones who sale a specific item . I had in my cart an electric scooter with a coupon that expires today and this morning it was working just fine and not even 3 hours later after they reached out to me because they saw the discount in my cart , they removed the code for working on that specific scooter and their response is sorry we have another one for you which is far less smh!! Bad business ethics and too bad they are the only one who offer that specific scooter Big I rather not buy it if they are not gonna stand behind their advertising numbers ! read more

I'd heard that some of these online scooter dealers weren't very concerned with customer service after the sale... and for some of them, that may be true. But when my Wolf King GT Pro came with some shipping damage, FluidFreeRide was absolutely ON IT. They just wanted to make it right, above and beyond what was asked, and that speaks miles about their character and dedication to their customers. Well done guys. Will happily recommend you guys! read more

Fluid Free Ride - Bikes Near Me - Miami, Florida

ZERO Customer Service......NONE This may be the worst "customer service" i have ever encountered. The worst, because it is NONEXISTENT!!! They do not answer the phone, return emails, or answer texts! ⁠ My Apollo Phantom finally came today.....broken....numerous loose pieces at the bottom of the box! The CHEAP "tool kit" is nothing but a plastic allen wrench that broke in 7 seconds!! More importantly....the scooter is UNSAFE! There are several manufacturing/safety concerns that the company knows about, yet they are still selling DEFECTIVE AND UNSAFE VEHICLES!!!! There are well known problems with the throttle, regenerative breaks, and the rear fender!!! ⁠ Also, the metal bracket that holds the handlebars doesn't fit properly!!!!! ⁠ Needless to say....i'm a little pissed!!!! This is not the quality i would expect from a scooter in this price category! This is CERTAINLY not the customer service i would expect from a company that sells high end scooters! ⁠ How am i expected to feel SAFE riding a scooter in this condition???? ⁠ If this company is the only point of sale for the Apollo Phantom in the U.S, the Apollo is in trouble. Fluid Freeride is making Apollo look BAD.....i want my money back!!!!!!!!! read more

Edgar advertised on OfferUp that they had unused 2019 open box but when I ask for one they did not have it ., they used bait and switch tactics . 1st they said they weren't open on Monday and then they aren't open until 2 Tuesday .. it is now 1:59 Tuesday and I get a txt from Edgar Shan asking me to conn Moh d on that they shipped this one ... right ! This is not their 1st add of using bait and switch to get people in and not having what they said . read more

Product never shipped. They held my money hostage for a week and then just randomly cancelled my order without sending any notification of why. read more

SCAMMERS!!! Never got my escooter over a $1,000 bucks. They have random people sending you texts but never call you back or you can never get in touch with a live person. Don't buy here. I have reported this company. read more

I purchased this scooter with high hopes. Because of COVID i did not end up communting as much as I wanted. Little did I realize that the battery can't hold a charge after having less than 50KM on it and owning it for 7 months. Its still shocking that a "high end" scooter companies battery die so quickly after storing indoors in A/C Conditions. I had requested supports help on filling out some paperwork that I can send to my credit card company since they offer free extended warranty after the manufacturer warranty. However, the support team refused to fill it out even though they don't lose anything and there isn't liability on them but rather the Amex extended warranty provider. The local authorized repair center they provided either went out of business or never answers. I've never had issues dealing with a manufacturer before until I purchased from Fluidfreeride. I would advise people to search for other options as there are better for the price I.E. Xiaomi, Segway, etc. read more

the phantom is the best escooter around. fast with 4 shocks. easily goes off road. very heavy is only drawback. awesome ride. The BEST Scooter around. read more

My scooter stopped working within a month. At first they thought it was the charger, or possibly the fuse. We ruled those problems out. After opening the scooter I realized that one of the wires was severed. I have been emailing back and forth with their customer service team for close to a month with no resolution. They pushed my emails to a mechanic but he has yet to call me back. I've left two voice mails on top of the 3 weeks of back and forth emails. I've read other reviews similar to mine. I'm going to have to report this company as well. I would look to buy a scooter somewhere else if I were you. read more

I purchased a scooter from them about a year ago for my 14 yr old daughter. The scooter was fine. About a month or so after getting it, the throttle broke after pushing on it too hard apparently. I reached out and after a short while, they told me they would send me a new throttle. A few weeks later the throttle came in the mail with no instructions on how to install it (and it is very complicated). After many back and forths via email with customer service over a few months, I was finally able to get someone on the phone to help me. I spent about an hour taking the handlebars apart and installing the new throttle, but was unable to tighten anything properly so the scooter is still unusable. Further attempts to reach out to customer service have received slow weekly email responses that essentially say nothing or tell me that they are still working on the issue. They constantly ignore the one line in my email that says, "can I schedule a time to speak to someone on the phone?" They don't even say no, they just ignore the question. It's now been almost a year, and I can't believe that I am just now giving up. I will just buy a new scooter from another company. read more