Buyer Beware- Scandalous Crooks
on Thursday June 8th at 1:03 pm i went into Fluent to procure my medicine. The $80.50 was processed and "completed" (green check) on cashapp. The employee then attempted to charge my card an additional $75. the charge didn't go thru as i only put approx as much money on my cashapp card as I would be needing for the transaction. The employee insisted the card was not charged and asked if i had another card to use, i reiterated that that wasnt the issue, i could transfer more $ but why is the money i just loaded now not there that is very close to the price u said it was (+$3 transaction fee each to cashapp and this establishment).
Having a million things going on that day as most and after getting my phone from my disabled uncle who was talking to his therapist on it to show them the receipts and talking to the manager i made the wrong decision to load another $100 on the cashapp and get my original purchase. i said i wouldnt be back but upon reflection i was like nahh this is just too wrong and its not $5.
So fwd to today i says to myself let me go again and try one more time to see if we can't make this right as i have in the past spent hundreds of dollars at this place and the staff was always friendly/helpful enough.
product, meh..
anyway. after getting checked in and getting asked my intentions on being there, (if i will be buying anything) i said well it depends if they make this right.
so i meet with a nonmanager at kiosk #1 though i did specifically request a manager. gave dude the breakdown show him the double load and double $80.50 charge. he seems to agree there was a mess up, apologizes that he isnt authorized to do a refund or anything but will talk to the head honcho.. 5 mins later he resurfaces and inquires to look at the cashapp breakdown again and this is when i mention there is a time discrepancy where cashapp has the transactions noted around 12pm instead of 1pm. directly after he mentions the time diff. and i said yes i just said that and hes like well the time on your phone is correct. so i says look have your boss call me by 10pm (5hr from then) and we can work it out or i will be leaving a review.
welp here it is.
smh. cannabist next door is way better. and surterra also on colonial. read more