DO NOT USE!!! I paid them $200 (150+50) for my card renewal plus exemption for increased Mg. I have severe pain and documentation to get the max (70,000mg) but the extremely rude and ornery girl at the front desk REFUSES to let me speak to the Doctor or raise it above 42,000. The exemption I paid for barely did anything. She's absolutely lazy and won't help ANYONE. I can't believe I used the for this long. I didnt realize how bad they were jerking me around until today, that I could have had double the milligrams for years. I've been struggling all this time. If they were in my hometown I'd be driving up there to beat the shit out of someone. read more

Using Marijuana Doctor has been nothing but a hassle for me this time around. I drove an hour each way for an appointment that had been incorrectly booked for the wrong day. I was offered a discount for the inconvenience, but only if I paid in full. I already had a monthly membership, and because I chose to use this tool that is offered, I was told there was nothing they could do to help me. When I finally was able to be seen, they double charged me for my renewal ($169 for Reevaluation + $29 for the membership I already had). I was told a refund would be issued for the difference, but it would take 24 hours. When I called to follow up about this additional charge, the rep on the phone told me she had no notes about my account being escalated for a refund-- and she'd escalate it right then, but it would take 7-10 business days. I've effectively paid $200 for something that should've cost me $29/month and driven almost 3 hours for the staff to be unhelpful and unreliable. The only reason I would continue to go is because of Vicky at the Sanford location. Doubtful I will continue to use this chain, especially when there are so many options for MMJ cards that are reliable and have their work in order. read more

I came in on Nov 30th and paid $169 to renew my prescription. Not only did I have to fill out a questionnaire that forced me to relive my worst traumas, but now on Dec 17th when I went to make a purchase I was told that my prescription is EXPIRED?!?! That's absolutely ridiculous!!!! Then when I called to find out why this is happening I'm told I have to call back tomorrow for answers. I'll be reporting this to the BBB and changing doctors!!! read more

Expect to wait at least an hour, even if you have an appointment. INCREDIBLY SLOW. Waiting room full of people and the doctor thinks it's acceptable to talk about Disney parks with staff members while people wait. Hurry it up dude. read more

Accompanied my husband for his "new patient evaluation." I was kind of reluctant of the process and had a couple of questions about how could marijuana possibly affect his asthma and hunger. He had an appointment for 10am. We got there and there was some required paperwork for him to fill out (we knew this before hand since he had received several informational emails after scheduling his appointment). Appointment was at 10, but the paperwork is so long, we were not actually seen until 10:45am (approximately). Receptionist was friendly and informative and the ambiance was chill and welcoming. However, it seems like their AC is having problems and the waiting room was so hot that we were drenched in sweat. That is probably my only complaint. Filling out paperwork with a mask and feeling like you are in a sauna is no joke. However, we put up with it and after filling out the paperwork, we were asked to confirm his information on the computer. Requiring my husband to enter his SNN. It was an easy enough process and staff gave great guidance. There was hand sanitizer everywhere and everybody wore their masks. On your first appointment, you are expected to pay $197.00 to the clinic unless you were referred by another patient, which is that case you get about $20 dollars off. I made some research on the prices for a new patient evaluation and the prices seem fixed. Also all clinics seem to have the same policy of a full refund if your card is not approved (which you will learn whether you are approved or not during your appointment ) After the 45min wait, we were finally seen. The doctor's office was cooler than the waiting room, so that was better. The doctor was friendly, informative and eager to answer all of our questions. He analyzed my husbands's conditions, checked out his medications and made several recommendations; he was very informative and patient will all of my questions. We even asked him questions about CBD treatment for our anxious pets. After seeing the doctor, you are immediately taken to another room to complete the registration and applications process through the Florida Department of Health. It is very easy and the staff helps you through it. For registering, you are expected to pay about $77.00 to the Florida Department of Health. You pay online and this is not to the clinic. Afterwords, you are given an informative packet of strains/cannabinoids and dispensaries around the area. They even gave us info on the best discounts for new patients on dispensaries around Orlando. After your appointment, you are welcomed to purchase CBD products, but you have to wait about 2-3 weeks to receive you medicinal marijuana card before you purchase actual marijuana (smokable and edibles). Nevertheless , we were told that though it can take a couple of weeks to receive your physical card in the mail, people receive an email within 5-10 days, with a temporary card, that you can use to go to a any dispensary and pick out your medicine. All in all it was a great and informative experience... it was just extremely hot and that made the process a bit uncomfortable. read more

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The process is as easy as you think, and the staff here know what they're doing. The place does get packed pretty quickly, so making an appointment is necessary. Giving it only a 4 stars because we came on time for our 2pm appointments, but the door was locked. We weren't seen by the doctor until 2:55pm. They also talk about your personal information loudly in the waiting room. Doctor was professional and understanding. We will refer people here! read more

Sooooooo slowwwwww even if you have an appointment you still have to wait at least an hour to be seen. Very unprofessional

The doctor( older short grey hair man with accent) was so uncaring and condescending!! Truly disappointed with him!!! Other then that they refilled my prescription! The girls in the office were very professional and kind! Thank goodness! read more

The staff was very friendly and informational. They made my renewal process super simple by offering txt or email options for pre registration. The Dr was very patient and broke everything down for me. 5 star service!! Highly recommend! read more

This place is the worst I have PTSD a ton of medical problems I missed a payment because I'm on disability and can't afford this ridiculous prices they charge for this card.. so I was waiting for a payment medical one doctor canceled my card almost ended up in the hospital I hate this place read more

Went to Marijuana doctor almost a couple of weeks ago after make an appointment online for a new patient evaluation. Process was easy enough and they let my wife come in with me since she was reluctant about how could marijuana affect my asthma and concentration. The place was too hot and it kind of made me anxious since the mask and the heat was overkill on my asthma. But put up with it and all is well. My wife did most of the questions and the physician was very patient with us and informative. Had to cough up almost 200 bucks for the evaluation, but I believe it is a fixed price per clinic. Then had to pay almost 80 to the Florida Health Department. Recently got my medicinal marijuana card in my e-mail and was able to follow the physician's recommendations and purchase what he thought would work best for me. I'm yet to receive my card in the mail, but I can use the email without issues. read more

I only want to write in to ask questions and to get some information the place looks nice well-kept employees are not salesman, but they are people friendly and ready to help. They have a doctor in the building who can write prescriptions for the medical marijuana. I do give a four-star to the store because of the looks I would even like to learn and put a store like this together. I think there put together very well. I I hope there is some here in Orlando by now read more

I have been a medical marijuana patient for several years. Since moving 3 years ago, my previous mj doctor was a bit too far so I looked for one closer to home. The Orlando location fit the bill so I called and set up an "appointment". One could reasonably expect that if you show up on time, you'll be seen approximately around that time. Well, not if you're going to this office anyway. I waited for over an hour before I was finally seen. As you might expect I was not pleased and I made my feelings known to both the staff and the doctor. I got "the doctor is running a little behind." as a reason for the delay. By my headcount of the waiting room, the doctor was at least 8 patients behind schedule. So what's really going on? I asked the doctor. According to him, appointments are centrally scheduled at the corporate level. They TYPICALLY book 4-6 patients for any given time slot because, according to him, they have a 50% no show rate so the extra bookings ensure that every slot is filled (and then some!). At least that was an explanation I could understand. However, it did nothing for my irritation at the bait and switch of booking an appointment and finding out 3 or 4 others had been given the same slot. I asked how they decide who gets seen first for the same time slot. The answer: whoever shows up and completes the paperwork first. Had I known this, I might have chosen somewhere else. My check up appointments with the previous doctor generally took 15-20 minuntes tops, out the door. So if you plan to visit this establishment, make sure you've allowed at least 2 hours to complete the appointment. On a positive note: The staff was capable and friendly and the doctor was aslo very nice and attentive to my medical history. If it weren't for corporate greed overbooking appointments, it might have been a pleasant experience. I have 7 months to decide whether I'll return or find another doctor. If you operate on a tight schedule, you might want to consider going elsewhere. read more

Excellent customer service. Informative consultation. Positive attitudes. Knowledgeable Staff

My card is paid and approved but because the doctor has not put in any prescription available for me to get even though I was approved on 3/20 and today is 3/27 and I cannot get anything! Very upset and already called the number and they are emailing them but there is no way to call them directly. read more

I've had to use this facility more than once over the years. I never get a straight answer, I've been charged multiple different amounts, I've had to have the dr called while on vacation because they did not put my dosages through correctly. There is no such thing as compassionate care when they charge the sickest patients most. This is such an obvious cash grab it's horrible read more

Was able to schedule an appointment very quickly. They had a payment plan which is nice. Upon entering you will need to sign a lot of papers and provide medical history. The wait was about 35-40 minutes later than my scheduled time but it's worth the wait. Consultation was professional and thorough. The doctor extensively reviewed my medical history and asked a log of questions. Spent more time than my primary. It was appreciated. Process took about 1 hour. Disappointed you can not get flower right away. However there is s process for this which the doc can explain. Basically to get you back in the door for another copay. Hence the 4 stars versus 5 stars. Overall great experience would recommend. read more

Before you proceed, make sure to read the "20 reviews that are not recommended." This location has 20 additional five-star reviews that the automated software isn't counting towards their rating. I love Yelp, but seriously... that's shady AF. Anyway. I had a good experience at this location. The office is spacious and clean. They give a discount for students AND for pre-paying, as well as military and several others. I was there 45-ish minutes early for paperwork and still was called back fifteen minutes later than my appointment time. That's the only negative I came across. Otherwise, very happy with the ease of the experience. Tip: go prepared. Have any supporting paperwork or medications ready for the doctor. It will make your visit much smoother, I promise. (: read more

I cannot describe how much time is wasted in that building. I waited 2hrs for a reevaluation before getting a refund. Go anywhere else. You spend hundreds of dollars to sit around a waiting room for hours. read more

Coming from Colorado and having been a Medical Marijuana patient since 2006, I am overjoyed that progress is being made on the Florida MMJ frontier! Unfortunately, when an industry this lucrative (and so far, poorly regulated) comes to town, you're have those who would happily take advantage of the patients to get straight to the Almighty Dollar. I was hoping this wouldn't happen here in Florida, yet such was the case when I visited the Marijuana Doctor office in Orlando, FL. They flagrantly use shady and deceptive practices, relying on the hopes their patients aren't educated enough to call them out. For example, they will tell you after you've paid the initial "new patient fee" of $200, you must come back in 30 days and pay them MORE money if you want to have access to actual marijuana. You know, the actual plant that grows in the ground, purely and naturally... WHAT?!!! Why are we coming here in the first place? I don't want lotions, creams and glycerin products! Are you getting high on your own supply? This scheme is an outright lie, and it is NOT accordant to Florida law, which is exactly what one of the girls at the location tried to tell me. Then the story changed and they told me 'this is the doctor's prerogative', but there is ZERO logical explanation for this other than to charge you more money. So which is it? When I brought this up during the final stages of my application, I was told by a random employee walking by that she didn't need this problem in their clinic and angrily offered a refund. To which I said, yes, abso-frikkin-lutely, and high-tailed it out of there. I'd like to say it ended there, but I have spent the last 3 days trying to get my money back and clear up confusion with state of Florida thanks to Marijuana Doctors sending in half-assed paperwork. Also, folks, this is NOT the least expensive place in town, and despite the message when you call, certainly not the friendliest either. I spoke to Phil, the manager of the Orlando location, and upon voicing my concern for the deception I witnessed, he stated he was fully aware of this deceitful practice. He acknowledged Florida law says one thing, and his business is telling people another...his response was, "yep, dully noted". When I advised him that his staff had deliberately deceived me, he made the exact same statement. At this point, I decided to move on with my day. I see no what's happening here, and I want no part of it. While it is a business, the Medical Marijuana field should be about caring for the community, and building bridges. I've seen it change a whole state. If my experience reflects the values of the entire organization, then it's safe to say the Marijuana Doctors have no standard of excellence, nor the pursuit of it. These guys just don't get it. Take your hard earned money to another clinic. read more

If I could give this place a zero, I would. This place just denied my girlfriend due to not having records of her being on a depressant on her (EVEN THOUGH THEY TOLD HER OVER THE PHONE THEY DO NOT NEED IT THERE). How could you tell someone not to bring something that's needed?? She even told them to call her doctor because this has been documented that she has depression/anxiety and they wouldn't. She brought paperwork of her herniated disks that she is still dealing with to this day from almost 2 years ago with extensive paperwork of her being in pain plus other medication she received due to this. Would not recommend this waste of time. read more

If I could give less than one star I would. This organization takes advantage of poor people with poor service. They usher you through a tiny storefront with untrained personnel to a Physician who's not qualified to treat my dogs. During my last, and I mean last, appointment, the "Dr" was making an airline reservation while I was telling him about my health. These "Physicians" are dressed worse than the people who pick up my neighborhood garbage. The customer call line has no idea how the business works or the staff doesn't. Never give your hard earned money the these grifters read more

These guys have changed my appointment six times in the last six visits. They changed days they moved the time earlier without telling you. They just send you a text message 15 minutes before the time they want you to be their versus what you've scheduled. They've raised their prices and the doctors they have are not all capable of doing what you need. They only have one doctor, in Lake worth, that does our fees and you have to go see him in addition to your regular visit, if you've seen someone that's not okay for bowling any of their other offices. The trend is this place is going to hell. Find another provider! Prommised manager call backs and they never happened. Thes guys care NOTHING about customer service. read more

Twice this MJD failed to re-up my prescription after having the appointment, paying the exorbitant fee and having to sit in a waiting room during Covid. It's cost me time, money and frustration. There are PLENTY of MMJ docs in town. Skip these guys and save yourself the frustration. read more

Amazing! I brought my medical records and I made an appointment. Upon arriving, I was given paperwork to fill out and was offered a student discount! Talk with doctor was quick and easy. 100% recommend! read more

Everyone is very helpful and friendly. Very knowledgeable. Easily accessible, easy appointment set up.

I was skeptical about getting my medical card mostly because I wasn't sure how it would affect my employment status but also because of the overall stigma towards medical cannabis. The Marijuana Doctors were recommended to me through a friend in the industry so I booked an appointment not really knowing what to expect. I was absolutely blown away by the whole experience and could not be happier with my decision to come here!! The front office staff is AWESOME - they are so friendly and helpful!! From booking my first consultation to coming in for my follow up appointments - they have made everything a breeze!! Dr. Hannum was wonderful, as he took the time to really understand my needs and answered all of my questions! read more

This place is amazing I use to work here Jason and Mia are amazing and fully knowledgeable about the products but now it's under new management however the staff is very friendly read more

The only complaint I have with them is that every time an evaluation comes up, there are five pages front and back of forms to fill out. In the age of electronics, I can't understand why this can't be done online and then brought in to the location. That takes the most time and it is really annoying to have to do it every time by hand. The staff is friendly and the Doctor was helpful. read more

Well I filled out the online documents and had to redo everything once I got in office. Communication break down between the contact center and the office. Wait times was crazy when I went there. Doctor was very nice. Receptionist was simply amazing (think her name was Dana). She was able to calm me, I appreciate her. The contact center does call to followup after your visit. I'm happy. read more

I had my first appointment and it went very well all the staff was very personable and helpful as well as knowledgeable. The doctor was awesome and took time to explain to me everything and even asked if I had any questions and answered them. I highly recommend them they are very good. read more

Very professional and great staff was in and out in less than hour. Doctor was great very informative and knew what I needed to succeed

Great doctor, fast consultation, fast approval, super kind staff. 100% recommend. Today was the best late birthday gift. The gift of health!

I would leave 0 stars if I could. This place is impossible to get in contact with. I've called probably over 100 times over the past month trying to cancel my membership after 7 months because I do not use it and can't afford it. Been on hold for hours and still didn't get to speak to someone. Emailed numerous times. I'm still getting charged for this membership I do not use and they will not contact me. AVOID THIS COMPANY. read more

Small storefront on corner of Alafyia 434 and Corporate Bare bones as industry just getting started. All personnel friendly and helpful. A lot of time spent with legalities and acess to product and process.Still under 30 minutes. Less amount of time discussing your condition.i left a little over whelmed but hopeful. Lots of written literature to help. All marijuana doctors I researched follow same pricing structure and rules. read more

worse worse worse place to go to scheduled my appointment 2 days prior and was told I was all set just to drive 2 hours for them to be closed and was offered 30$ ummm sir that don't even cover GAS !! mind you there was a office 20 mins away from my house read more

So happy to find Marijuana Doctor! I was referred by a friend and ended up being pleasantly surprised with my entire experience here, start to finish! Eevie walked me through the process and fees to ensure I had a clear understanding on how it all works. To be honest, I was very overwhelmed at first with all of the information but Eevie put me at ease in the end. I met with Dr. Hannum and immediately felt comfortable with discussing the medical marijuana route, he's awesome! Overall, Eevie has made each visit extremely seamless for me!!! Highly recommend this location. read more

Easy to find and appointments on time, they are friendly and informative. Thanks for your help doctor hannum and Dana. Highly recommend for your medical needs. read more

This was an excellent experience. I felt I received the right information and both the physician and the office administrator were as helpful and well prepared than anything I have seen. I was seen on time and were given all the information I need to complete the process. Kudos to Jason who answered and served a long stream of custumers like master. He could have not anymore helpful. Thank you! read more

Very friendly and caring atmosphere! Professional and knowledgeable staff that are eager to help and answer any questions a patient may have. This is my first experience with obtaining a medical marijuana card and they made it incredibly easy! I would highly recommend them to anybody looking for relief read more