All the staff here are amazingly kind and attentive! Don't let the volume of patients deter you; the place is busy for a reason! ;) Many folks leave bad reviews for the wrong reasons and while majority of the complaints are understandable they aren't something the store can control. Policy is policy and they have protocols to follow, especially on the federal level. If you don't want to wait the 10 minute ETA for a walk-in place a pickup order before. They are always ready within an hour or so. I've lived in many places and been in many cities busy as ours and hands down this location is the most professional and welcoming!! Like I said, if you don't want to wait then place a pick-up order. You are able to see the wait list and check in five minutes ahead as well as you receive express check in. They have instructions and it's up to you to follow their process to receive quick check outs. Folks, sometimes it's you who has not yet understood the process of ordering and receiving your medication. I have been coming here for over a year and have had minimal problems aside from some busy nights here and there with a MAX wait time of 30mins for a walk-in which is understandable considering the sheer amount of people who call this their home-base dispo. As for the products and their consistency in quality as well as packaging maintenance everything has always been working well and tasting good. Never experienced any shortages, faulty electronics, or bad batches here. ALSO- the deals are AMAZING here! read more

This location is always busy. I've had issues trying to place online orders and then it never goes through. So I try not to come here unless my other dispensary is closed. There are a few different dispensaries in the area so I'm not entirely sure if all the patients who come here know that. I've had problems in the past where my edibles have grown mold. They do have a good return policy however after having my edibles go bad a few times it just didn't make sense to keep buying baked goods here. Which is unfortunate because I thoroughly enjoyed having another option besides chocolates. I try not to get anything that is extracted through butane So I do end up having to ask the bud tenders about the extraction process for the different products prior to purchasing. I understand butane is a cheaper method of extraction however I'd rather spend a little bit more money to get something that feels a bit more medicinal than recreational. The people who work here though are really nice and friendly. If you go here as a walk-in be prepared to wait. I consider Trulieve to be more of the Walmart of dispensaries in Florida. Which is why they have so many deals. Just make sure you ask about the products so you know what you're putting into your body. If you're buying edibles be sure to check them thoroughly so you don't end up eating mold. read more

Trulieve - Front desk - Cannabis Clinics Near Me - Orlando, Florida

Friendly and welcoming, helpful reps. The facility might need a little bit more attention in the common areas but good experience overall. An update and one star down, after 1hr waiting, I'm still here, just as many unhappy other customers read more

Trulieve - Cannabis Clinics Near Me - Orlando, Florida

Wanna shot out CORY & SID ON THE Great work they do there consistent courtesy polite and always helpful and knowledgeable even though it gets busy they will make it worth your wait Ive stopped going other dispensaries due to there hospitality and there consistent strive to keep the customer satisfied read more

HORRIBLE interaction over the phone with the woman who works at this location... I dont remember if she told me her name or not I was upset at how the conversation went down so I hung up on her anyway.. I just got my medical card this year in January so im new to Trulieve so I called to ask a question about my rewards points and redeeming, I have a $15 reward so I called to see if I would be able to purchase 2 pre-rolls for $7 each and be able to use the $15 reward and not have to come out of pocket.... the lady on the other end VERY snarky and rude tells me "were not in the business of giving things away for free" ??? OKAY!?! what business is? lol so I tell her well ive spent MY MONEY at Trulieve to occur these points in order to use it on something I want and she goes "thats not how it works, were not in the business of giving things away for free"...... AGAIN so instead of using good customer service and telling me from the very beginning that I WOULD HAVE TO SPEND $15 EXACT OR MORE IN ORDER TO USE MY $15 REWARD.. she makes me feel stupid for asking and I get snarky and rudeness.. thank god there are a ton of other dispensaries in the area because I won't ever be going back to this Trulieve I called at 3:55 on 4/21 so hopefully the manager that sees this can have a nice convo about customer service to whichever female it was that answered the phone during their shift read more

Jorge and Acosia are awesome managers, very knowledgeable and helpful. Every one of the staff members are very attentive and make each visit personalized for me to pinpoint which strain is best. This has always been my go to Trulieve and will continue to be while living in Orlando. read more

I've now accompanied my husband twice to this facility. Both times the staff has been very friendly and helpful. They even offered my some information on having an authorization to help my husband with his purchases and picking up of prescription. The first time my husband actually went into the "show room". The second time he made his purchases online and checked-in to pick up his order a couple of minutes prior to arriving and once having arrived. After showing his ID at reception, he had almost no wait time. Staff was thorough, always verifying his identification and making sure his purchases were correct. Moreover, they are knowledgeable and always open to answering questions to the curious mind. They have several discounts and several options for those struggling financially. I feel like we will likely visit this location again for my husband's continuous treatment. read more

Trulieve - location - Cannabis Clinics Near Me - Orlando, Florida

I had to wait so long I had enough time to do this review. No one at the front to check you in. The trulieve in south orlando on obt makes this trulieve on colonial so shitty when it comes to the customer service. read more

East colonial is the best dispensary ever staff is amazing ,Jorge the manager is very friendly and makes sure you well attended,Rosa is amazing always very polite and helpful, Dez is very polite and attentive as well and very friendly.all the staff are very nice. they really take good care of me. my online orders always ready for pickup. thank you Trulieve and your amazing staff. read more

Slowest service ever. Save your self an hour or two and go anywhere else. I've never had to wait this long at any other dispo. Please have more than two people behind the counter.... It's ridiculous.... Also the bathroom is out of service, so I had to wait forever and hold it. read more

I'm done with this company. I'm a very loyal shopper and it's the only dispensary I've ever used. I've ordered now twice and they just canceled it instead of delivering it. The last time I called them they asked me do you really want this? Well, I don't tell go to another dispensary there's only five within a 2 mile radius of my home. read more

Maybe because yesterday was my first time going to a dispensary, but this place was amazing. I got my medicinal marijuana card through e-mail and wanted to try recommendations during the weekend since I'm not sure how I was going to respond to it, so I decided to got as soon as possible. I was greeted and immediately told about their first time discount. I was eventually let into the showroom and assigned to someone for help and guidance. I guess the guy that I was assigned to a new guy since he really was struggling to make recommendations. It was a bit annoying since I don't want to take something home that I'm not sure of the side effects. However, eventually other employees stepped in to help and even let me in on their return policy... You don't like it, they will take it back. So I took some of the recommendations the physician made Sativa capsules for concentration and remaining active, but also some other stuff to try, like a hybrid flower to see how it would affect when I'm working on art and anxious. I also wanted to try their Sativa oil for when I just need fast help to concentrate and relieve back pain. Process was easy and very professional. Received a 75% off on my first purchase. Looking forward to placing orders online for pickup! read more

See all

Josh & Alexis we're amazing alexis took care of an issue for me without thinking twice. For sure Trulieve is one of the best dispensary's in central Florida especially when it comes to customer service. Also got some great product! read more

Trulieve - Black tuna minis %27 Space age cake %25 - Cannabis Clinics Near Me - Orlando, Florida

See all

Piss poor customer service. Site is never working and orders are never ready when they are supposed to be. The Walmart of MMJ. Will never come back after the last three visits. Don't tell People your order is ready, make them wait in line. Then tell them the products are not available and bait and switch. read more

Trulieve - Space Bomb - Cannabis Clinics Near Me - Orlando, Florida

Hey there are quite a few dispensaries out there. Trulieve really does help a person who is new to medical marijuana. They are very helpful in answering the client's questions. They deliver; They accept returns that aren't working for the client; they have discount days for seniors. All in all this was a very good experience for me read more

All this apologizing ain't doin nothin fix that store man wait time is crazy have these high workers smiling an apologizing all day

Great location and the staff is friendly and helpful.clean bathrooms and small wait times Easy online ordering or just walk in read more

See all

Every time I come to this location the wait is ridiculous. They have express but that clearly does not. They call walk ins before me. They called pickups before me. This location really needs to get their store together and provide procure to customers in a timely manner. I should not have to be so enraged and upset that I feel like leaving a review. Trulieve needs to do better!! Right now not yesterday!!! read more

Worst trulieve location. The manager should be fired. I wish I could give negative reviews. I waited over an hour for an express pick up order that was supposedly ready 5 hours before I showed up to pick up my order. Manager is a complete jerk, does not know how to deal with the public trulieve should be embarrassed to employ such a person. I will not be returning to trulieve and will express to everyone I know what garbage that location, the manager and trulieve policy of taking walk ins before express pick up orders is. read more

In the Orlando area, Trulieve was one of the dispensaries to open their doors, and has seemed to be ahead of the curve when it comes to variety of products. They have become one of the first companies to offer a variety of edible products, as well as botique lines of cannabis. This location has been decent. The customer service is good, staff is friendly and can answer questions, and the wait time is decent as well. Just like anywhere else, supply and demand of particular items can sway your opinion, but they generally have a decent selection to choose from at any given time. My one quibble is they do not plainly display THC percentages online. I like to see what the quality is of a product I am thinking of buying. Hopefully they can become more apparent like Rise does. read more

I am through with this place. Express ordering is a joke. They make you wait forever in the lobby and it seems like the waitlist just gets shuffled around. I was top of the Express list for 40 minutes and watched people coming in after me that were being handled before. I am a really quick customer and spend less than 5 minutes for my transactions which is really frustrating. I'm pretty sure they are inflating their thc % too. Never again! read more

I like their product, employees were efficient, friendly. The only thing I think is out of place is a tip jar, this is an industry with huge profits and should pay accordingly, you don't need a tip jar it is tacky, most people that go here are in pain and many on fixed incomes, I don't remember seeing a tip jar at CVS read more

Would not let me pick up my order because I did not have a face mask. Would have been nice to provide one for your guests. I did not see it on their website where I needed one until I walked in. Again if your going to require them as a big business don't skimp out on providing them for your customers. I left without going back bad customer service and a bad guest experience. read more

On the day of one of their best Christmas deals sale they put two people...TWO PEOPLE in the back to handled ALL orders on a FRIDAY NIGHT. Is this a joke? You have a minimum of 30-40 people in the dispensary at any time till close and you only put two people in the back to handle all orders? I'm talking the waiting room is packed, people standing & waiting outside the door. For anyone regardless of online, walk-in, or express order it's a 30 minute wait, which then turns into a 45 minute wait...which then turns into over an HOUR wait. This is ridiculous, unprofessional, and EMBARRASSING that y'all let this continue to happen. You lose business and receive terrible feedback simply because of excessive wait times. This is the last time I'll ever be coming here, I experience the same thing every time. Stop being cheap and staff your locations with enough people so that the store can actually handle the orders. I don't how you think it's fair or ethical to your employees to have to go through this either. They are swamped all the time and never have enough help. It's beyond me that you think 3 employees (1 at the front, 2 in the back) in total can handle a Friday night in Orlando. Years of locations serving terrible service and excessive wait times clearly doesn't matter to Trulieve. Don't come here, save your time and give money to a dispensary that deserves it. read more

I have been a customer here for the last year. Now three times in a row I make an order online and go to pick it up just to be told they are out. They call from blocked numbers and if you call back you will never get through. The website does not accurately show updated inventory. If I knew what I wanted was out I would have gone to a different dispensary. The staff is always very nice and the store is clean, but I will shop else where until they get this fixed. If they can call or text then why not include all the information about what is out of stock? Why have a blocked number? Why have such a terrible phone system that you can't get through to speak to anyone? These are very simple basic business practices that should have been fixed long ago. read more

Update: ordered four 1/8ths at 9:30am, walked in at 11:30am to be told they were too busy to contact me and let me know that by the time they went to fulfill my order all of the product was gone. The manager informed me she had given me her personal jar set aside so I could take one of the four items in my original order. Again, just very disappointed with the lack of communication and organization. I had to walk in to be informed my order wasn't going to be fulfilled when honestly, I would have skipped it all together due to the long drive if I would have been contacted about the late fulfillment resulting in products from my order being out of stock. read more

I love the staff. I didn't have a mask and they offered me one. Cindy was the 1st person to help me and every time I go back...I hope I get her again but then I get another AMAZING person to teach me something new. And not to mention super close...the only thing missing....a drive thru lol read more

Great location but had a poor experience with the patron Jenna. She was pretty rude and unprofessional while serving us. She wouldn't let you talk, she talks over you. Sort of makes you feel like you're stupid if you ask any question. My wife had to be zip quiet who takes care of me because Jenna thought she was trying to suggest to me, even though it was something completely different inn Spanish, her trying to remind me what the doctor had advised me. Which is odd,cos visitors around the room were asking questions and more engaged than my wife was even. Very unprofessional. I would have bought more products but it was a very tense environment so rushed out. Won't be coming back to this dispensary. read more

The staff is amazing. They all bring a level of professionalism and friendliness that makes you wish every establishment operated like they do read more

This is a review of your Longwood location as no option available to select. Scott and Eric were helpful in explaining various products to me. This store is well organized and staff knowledgeable. I'll be back! read more

I love the new location it is way more convenient to my house than the other locations. Additionally the the customer service at the Orlando Colonial location is 5 star service. I would definitely recommend this location. read more

Did an online check in, waited 20 minutes to get passed up by every person that walked in after me. When asked how their online system worked, they were all shoulders. This place doesn't value your time at all. Find another option. read more

Wonderful service, staff is extremely helpful, understanding, and friendly. I have PTSD and was very anxious as usual and they really made me comfortable. Five stars easy. read more

Nick was awesome in helping me out and giving suggestions... I like this location because it's very efficient and convenient.

They are the best the staff is knowledgeable and very helpful from the front to the back of the establishment I highly recommend if you are a first timer. Everyone is very happy and courteous. read more

Veterans if you are not a patient you should be. They have the best flower available in Florida and the Co2 oil is the best sleep aid for PTSD available today in my opinion. I use my 20% Veterans Discount and stack it with my 10%points and get 30%off my purchase which really helps on my pension. They give me free delivery to because I'm over 65. The delivery people are wonderful. Over Thanksgiving I was on chemo and they treated me so kindly. Nikki the Manager and Noah her Associate were so helpful and sent me a nice gift and note on encouragement to cheer me up, for which I will never ever forget. As Florida loosens it's policies on Marijuana ,I truly believe in Trulieve and look forward to being a patient in the future.. read more

I am loving this location. Hardly ever a wait, pick up orders are ready ASAP! It's great minus one bad egg. That is the male security officer. His job may not be opening doors for paying customers but as a decent human, maybe? I watched him just stand there as a mom with two littles, got the stroller out, loaded them up, go to the door where the handicap button was no longer working, press it twice and wait, while he just watched as she then had to touch the door and hold it open while trying to get the stroller in. I was shocked. I'm a bi-weekly customer and have raved about everyone being helpful in this location, including the female security officer. She's the sweetest! But after a few small run ins with him over the weeks, it's clear he's the bad egg. read more

the worst ever dispensary. ordered online, got a text it was ready and they hold for 24 hours. got a call the next morning from a blocked number that they didnt have it in stock and hadn't had it for a long time and they didnt know what happened. what a way to run a business. read more