When Salesman came to sell us the product we told him what we needed to fix our needs. Told us yes they can fix our needs then when the installers came they told us the one thing we really wanted was not out yet but should be in a month or so. This was June 2016, Dec 2017 we finally got the equipment we were promised But it hasn't worked properly I had to keep taking time off work for them to keep coming back to fix it and nothing they do work. I called them again on Feb 28 and they were to send a tech out Mar 6. But a tech support guy called and told me that he would send out a router that they would help me install over the phone would be faster than getting the tech here Well today is March 7 tech never showed up on Mar 6 and I still don't have a router. They don't care about there customers they just want there money Will Not recommend then to anyone STAY AWAY read more

Horrible customer service!! They say once your in contract they can mess with you life. Making the home unsafe and family unease because they are a cash grab. Make empty promises. We record every conversation but when you call them on what they have said. They don't even want to talk to you anymore. I thought it's about customer service. Awesome have to and don't even have it hooked up. read more

Don't be a dummy like i did and let these people talk you into signing a 5 year contract with them, there are much better alarm companies out there with much cheaper rates and shorter contracts. Not to mention there equipment is faulty as well, I was only 3 months in when i started having connectivity issues with the doorbell camera, door sensors went all whacky on me as well and very little support.. read more

Canceled my service multiple times in 6 months they just keep billing me and charging me for services I'm not using. Worst customer experience I've had with any company. They expect me to pay for services after that told me they canceled it 6 months ago. 2 months after they said it was canceled they said I had to mail a letter. I did. They say they never got it. I then email the letter. They dint get it till I hold on the phone for 35 min till I make sure they Receive it. They still won't cancel the service. They expect me to pay 6 months of service after they said my disconnect was complete. Stay away they give you the run around so they can steal you're money and provide you nothing read more

We had one of their door-to-door salespeople show up last night. We didnt really invite the guy into our house, he kinda just walked in to show us something on his tablet, and then just never went back outside. He was your typical sales guy, and you could tell he has been trained well. I indicated we were not in a position to make a decision, and he still insisted we just go ahead and sign up, and we can cancel in the am. I didn't want to do it, but if it meant getting this guy out of our house, whatever. I left it up to my wife at that point - BIG MISTAKE! I dont think she really knew what she was signing up for, and felt sorry for the guy (this guys ideal situation). Anyways fast forward to the next morning, and we both have credit checks done (that were not explained), and a serious case of buyers remorse. Called the Rep to cancel, and argued about not telling us about doing a credit check - he didnt, and also "forgot" to include a keypad in the final total as well. I feel like we dodged a huge bullet! Just dont let them into your house, complete waste of time, and ruined our perfectly good evening. Oh, and if you do research, apparently they are lying on all the review websites - was told to check BBB, and when I mentioned I was on it, and there were 235 complaints and they have a B rating, he backed down. read more

Worst company ever ! Had been with them for 4 years in April 2021, the alarm system had a system error , called the company and they did not answer the phone . 6 months later finally got a hold of fluent, and they gave me the run around ..... they are crooks! Stay away from fluent. They are a joke. read more

Worst alarm business ever, no warranty to speak of, shady sub contractors, long and expensive contracts with little or no help with garbage equipment. Call customer service and they are indifferent to your issues. read more

Horrible customer service, the door to door salesperson made claims that turned out not to be true, my mother ended up paying this service for two years and is getting nothing but hassle out of it. She asked multiple times about additional fees when moving and was guaranteed there would be none. When we called because we were moving we were told to maintain the service and they were dismissive and rude and then told there would be many additional costs to maintain the service. I asked to then cancel the service and once transferred to that service I was sent to a message centre and was told I would be called back. I am still waiting and have called to put myself in cue again. DO NOT USE THIS SERVICE get another company read more

This company has MANY online reviews of people who believed they were in 2-3 year contracts who were surprised to find out they were in a 5-year contract. This is NOT a simple oversight. I can't explain why, but there is definitely something sketchy about that. read more

A very pushy/disrespectful Fluent sales rep just was at my door. I told him twice I was not interested in their service due to my financial situation. Then on the way out he sees my dog and proceeds to ask what his name is? how long I've had him? Do you love your dog? Then with a nod and a smirk asks what my dog will do in a fire? Trying to make a sale on someone's emotions after being told twice that I am not interested. Shady sales tactics and just downright disrespectful. read more

If I could give them zero stars I would. We had a home security system through AlarmTek and renewed our contract with them in 2014. At some point AlarmTek was bought out by Fluent. In the intervening years we had zero communication from them. In December 2020 we decided to cancel monitoring services with them. That's when it got "fun". Both my husband and I tried to get through to them to find out how to cancel our contract. At first we were told that we were on a month to month and we could just cancel. Then we were told that the contract we were in had a 2 year auto renewal and there was no option for us to get out of it earlier. We didn't have a copy of the contract so we asked them to send us one and were told that they couldn't email it to us for privacy reasons but would mail it to us. The contract came in the mail and there was nothing in there about the 2 year auto renewal. I called them again and, surprise, now they could email it to me since they hadn't mailed all the pages and the auto renewal clause was on the page that hadn't been mailed. We were frustrated by their lack of service and I told them that we were going to put a stop payment on funds pulled from their company until we got this figured out. So what did they do? The next time they pulled funds from our account it came from a different company name. January 20 we finally got an answer from them that we needed to send them written cancellation. I asked if we needed to send something signed by my husband and I or just email would do. I was told that email was ok so I sent it. The next day I received an email saying that we needed to send a signed written cancellation. Fine - we did that. We received notice from their department that they received the cancellation and they gave themselves 30 days to respond. At this point I had put a complaint into the Better Business Bureau because we were getting no answers from the company. In mid February I finally got notification through the Better Business Bureau from Fluent telling me that my written cancellation had been received and advising me what my payout amount was. The company also said that once they received the payout amount my account would be closed. So I sent a copy of their letter to me along with a copy of our written cancellation of services and a cheque by registered mail. I checked with them after a week to ensure that they were going to cash the cheque and saw it go through my account the next day. What happened next was that they sent me an invoice on March 1. I contacted them and they apologized and said that they would reverse the invoice. At this point I had lost all trust in the company and closed the bank account that they were withdrawing funds from. And a good thing that I did. They attempted to withdraw funds for the March billing and then sent another invoice on April 1 and again tried to withdraw funds. At the time of writing, April 23, we are being told by the company that their "resolutions department" is working on it and will be closing our account the end of the month. We'll see if that happens or if they'll just continue to invoice us for a service we're no longer receiving and have paid out in full. The incompetence of this company is unbelievable. Do not give them your business unless you want the worst headache when it comes time to cancel them. read more

I am extremely dissatisfied with Fluent Home Ltd. I strongly reccommend against this company, don't get involved with them! I am trying to cancel my services with them and they are making it very difficult, to the point of being shady. If you do some research you will find many similar complaints, and that the Better Business Bureau only gives them a rating of B, due to more than 220 official complaints against them. Do yourself a favor and look for another home security company. read more

I wish so bad I could give them ZERO stars!!! This company is so slimy!! Do not get roped into this fraud! This is what I regret doing most in my life is signing up with this company! It ropes you into a 5 year contract, the system never works correctly, and then after the five years it auto renues for another year contract without your permission or signature and you end up having to spend money on lawyers to get yourself out of the contract! If I can even save one person from this nightmare that has become my life because of them it's worth the time to tell every review site on the internet! Please, please do not start a contract you can never get out of!! Avoid at all costs! read more

Deceptive practices. When I originally signed up it was because I was badgered into doing so by a sales rep who came to my house with the tech to install before I even agreed. I was promised a two year contract at a greatly reduced rate and ended up with a 5 year contract at double the price. I have tried to cancel at 4 years and was told no and then I had to move and am not able to take the service, nor do I want to, into a rental. They wouldn't gracefully let me cancel. They initially offered an 80% payoff of my current contract. I refused. I was told, despite being a long term perfect customer, they would send it to collection and report me to credit bureaus if I don't pay all of it. I asked for a supervisor. The supervisor reduced the payoff by just under $100 but would not do anything else. I guess I'm paying it but will NEVER use them or recommend them again. I hope the $273.59 was worth a customer and a lifetime of ill will and bad reviews. I will use a Ring system going forward. read more

An absolute nightmare. I have been paying for the past 4 months despite calling and asking them to cancel my services. Their stuff doesn't work and customer service is non existent. Go with Telus home instead! read more

I called Fluent Home 3 times in November to see when my contract was finished. I was told by 3 different people that I was no longer in contract and could cancel immediately with no charge. Three months later after several more calls a letter shows up saying that I owe over $1200! If I had been told that originally it wouldn't have been a problem but I was told differently multiple times. If they can't even keep track of my contract then how do I know they're keeping my personal information safe? Terrible customer service and zero faith in the company! read more

I've had fluent since 2019 after a recommendation from a friend.... JUST TERRIBLE!! First off, I wish I had done my research because the price I paid was what other companies were charging but my package had nothing but door/window sensors and the main panel.... That's my fault for not doing my research. So I added an additional panel for the upstairs master because when they came to install the alarm was so low it could not be heard loudly in the master. Well that was a waste of my money because the darn thing NEVER worked....... I called tech support over 20 times during the duration of my service and they would get it to work then less than an hour later it was back to not working. Then like a crazy person, I ordered a doorbell camera from them because my ring doorbell stopped working suddenly.... (Everything they sell is al la carte and must be paid upfront) so I have a tech come install my doorbell camera and after he leaves to my surprise...... it DOESNT WORK!!! It was so delayed that I couldn't use live video the entire time I had it. Called tech support a few different times... they say "oh, it must be your Wi-Fi" yet all of my other outdoor cameras (that are not from their company) works just fine... I gave up on trying to get their equipment to work... so I attempted to cancel their service but I signed a 5 year contract... again my fault because I took the word of my friend instead of reading reviews. And essentially TO BUY OUT THE CONTRACT YOU WILL BASICALLY PAY YOUR REMAINING MONTHS! (So if you have 30 months left in contract multiply it by your monthly bill amount and that will be your payout) dumb right.... Well I didn't cancel at that time because I would have had to pay around $2400 because it was barely year two. But I recently sold my house on May 13 and I called them immediately after closing to close my account. At this point I only have about 29 months remaining so I'm like screw it I'll just pay the cost because I am not transferring this awful service. The guy tells me in order to cancel they have to send me a letter in the mail (USPS) and once I receive it I can call back to cancel...... we'll today is May 25 and I have yet to receive that letter and another bill is coming due so I call them and they say you should get it by the end of this week..... but what I'm not understanding is if I want to cancel the service why I am I being forced to wait 2 additional weeks before I can payoff my contract????? So today I wasn't having it, they were gonna take my money and close this account (additionally the new owners were already moving in and I'm assuming removing the alarm system because I kept getting notifications of tampering) so I finally speak to the retention department and John was probably the most helpful person there because he was able to tell me my payoff amount and take my payment today to cancel the service. Which I seriously don't understand why that couldn't be done two weeks ago. Needless to say, I would not recommend this company to my worst enemy!! Please do your research before signing a contract with this company!!! read more

Honestly, such a terrible company. The service is awful. I asked to have someone fix our camera 3 times ( after already being on our 3rd camera because the rest were faulty), and no one showed up. I then told them 6 times to come pick up their equipment and I wanted to terminate with them, no one has showed up yet. The woman from "customer service" gave me attitude when I said I wanted to cancel. I'm " not qualified to cancel" because my spouse is the primary. Every time he calls hes on hold for an HOUR, absolutely ridiculous and unacceptable. Also, the company gave me a real eye opener this weekend, I pulled the panel away from the wall to paint, ( painting the house ), and the notification came up as " Panel tampering" , but I needed to wait for the paint to dry. This is a real eye opener because I'm home by myself 90% of the year. We got this to make me feel safe when my spouse is not home. Not a single phone call was made to myself or my spouse to see if everything was okay. 3 days later, still no phone call, so do they really monitor? If that was an emergency , I could still be injured. This just added to my reasons of wanting to cancel. Terrible ,Terrible company, I tell everyone I know not to use this company. Sure they'll be nice when they're setting up your system, but you just wait until you have a problem. read more

FLUENT is as shady as they can get. DO NOT SIGN A CONTRACT WITH THEM WHATSOEVER; they are very deceiving and manipulative and liars. I was a customer for 3 years, I had to keep paying for their service that never worked. I then tried to cancel multiple times, because we are building a new home. dont need any service. But only would ever get the resolution team, but the final time calling they told me it was too late and it auto renewed. I would have to pay the full bill. I kept my end of the bargain by paying for 3 years for a service that never worked. I blasted them on every review site, While then I still have been paying for a service im not even using. I called In august because payments werent going through, so i figured maybe they did the right thing for once and canceled. Waited on hold for 30 minutes for a rep to tell me couldnt find my account then finally did and told me it got canceled. I then today got called saying im 2 months past due, wont cancel the guy wanted to argue with telling me to read the contract they have best customer service and he will be sending me to collections if i dont pay. WHAT KIND OF COMPANY ARE YOU? JUST TAKING ADVANTAGE OF PEOPLE. I WILL NOT STOP UNTIL ITS CANCELED read more

This business is an absolute joke. Hence why the do not have a google business account because their review rating was terrible. Equipment does work. Alarms go off faulty and no one ever calls to make sure everything is OK. They Scam you for extra money for call outs to get things fixed and if you don't then you're suck paying in a 3 year contract for a system that does not work. STAY AWAY read more

Terrible customer service. Outrageous monthly fees. Would not recommend to anyone!

nothing works installer didn't show up then showed up with half the equipment then damaged my house in any place he "installed" anything. cameras can't tell the difference between a spider and a car, has limiting video uploads. someone rings the door bell and by the time the app loads to talk they are gone and there is no video saved. the app doesn't work for billing or paying and there is no cancellations your stuck and they won't do anything to help you. read more

Absolutely Just the worst service. Door to door sales with high pressure, a contract that they will stick you with for a huge bill, regardless of what point in the contract you cancel. Call centre is just awful in dealing with trying to cancel, and actual security service is very spotty, at best. DO NOT SIGN UP WITH THIS COMPANY! read more

One of your representatives "SOLD" a system to my 79 year old mother, had it installed, disconnected her already perfectly functioning Lifeline, and then left her to her own devices without taking the time to make sure she understood how to operate it. In the following month there have been two calls to my mother asking her to "test" the panic button for the "lifeline style feature" and both times she asked the caller to call her back to advise her it was working. This has never happened. She has now been without the essential Lifeline feature (her old one saved her life 3 times in 2016) for a month. I do NOT recommend this product for senior citizens and as my mother's primary caregiver, I have terminated service with this company, and expect they will send someone to remove the equipment, and repair any damage to walls from screws or tapes used in the mounting process. read more

rep was helpful, but most importantly is the customer service after install. I never got that with my previous company

I have been with Fluent for a few years and the service was excellent, We upgraded to have cameras installed , it took four weeks to get them and when they came to install them, they had used cameras, but were going to charge us for new ones. We requested new cameras again, allowed them to install the used ones so we would have coverage until the new ones came in. Unfortunately they don't work properly, we continue loosing the video and have blank screens. They agreed not to charge us until the new ones we installed but then they charged us anyway. I'm extremely disappointed with the level of service and we are considering leaving them to go to another alarm company. Beware of this company passing used equipment for new. Fortunately we had a honest tech who told us the equipment was used. Our ordeal Started in mid December and still isn't resolved and we are in February. read more

This company is the worst. Their Systems does not work most if the time and their customers service is awful. I had issues with this company since this was installed in my home. When I call in for tech support you be on hold for the longest to only get a rep that can log the call and take down a time and date for them to call you back. Then when you get your call back it is not at the time and date you gave them so not home to trouble shoot. Give them a new date and time you may or may not get that call back then. The system goes offline at least 4 times a month. I don't even call anymore I just reboot the system. And this is not due to my internet connection because everything else in my home stays connected with no problem and upload and download speeds are great. Tech came out to my home told him there was a 3+ minute delayed response in my doorbell notification. He fixed it test it and it worked a week later it is back to a 3+ min delay. Had the system for 3 years called to canceled was told someone will call me back and to give them 5 business days. It has been 8 days still haven't heard from no one. read more

I don't have enough negative adjectives in my vocabulary to express how awful this company is. Turns out they used to be Trojan security prior to changing their name a couple of years ago. My guess it was done because they had run the reputation of the company into the ground so bad that no one would use them. I was recently sold a Fluent system by a representative who essentially promised the world out of it and his company. Shame on me for not doing my research because all it took was one trip to the internet after the fact to discover what I had done! Apart from hitting me with a $300 activation fee only after I had signed my life away and been "approved" for installation they have done nothing but over promise and under deliver. You are given a "10 day trial period" where you can asses whether the system is right for you. My particular package was supposed to come with outdoor cameras - which were promised to me to be installed a mere few days after the system was installed. I didn't get a call from scheduling until day 5 of my 10 day "trial" at which point I was informed they would be installed into the next month. A stern warning and they find a way to get the appointment up to day 10 of 10. Of course I naturally assume that the transaction would not be complete until this installation is complete - or at least the day had come and gone. Boy was I wrong! When I find out that the cameras require wifi and are powered externally (which is the dumbest thing I have ever heard, of course the technician concedes that yes, all one has to do to disable the cameras is to unplug the cord from the outlet - outside your house...) I dispatch him and tell him I need to re evaluate this situation as by this time I have absolutely had it with Fluent. I call the next day to have the system removed only to be told that my trial has already ended - well again if the system, in my opinion, is contingent on the cameras, then no it is not. this is day 2 of 10... I am no expert on contract law but I'm sure upon consultation with counsel they will reverberate that my position is indeed the correct one according to the letter of law and that my trial period would not come into action until the transaction/installation was complete. Especially given the fact that my original scheduled installation date was waaaay past my trial period. truly ridiculous. In Coles Notes,these are all of the things that have thus far shown me that this company isn't worth even the retail price of one of their systems. - Sales agents are either deceptive or completely knowledgeable or both between badmouthing the company that is actually who provides monitoring for their product and not disclosing hidden fees until such point that the contract has been signed then promising delivery dates which cannot be met - Installation agents have no desire to work with sales when in fact you should get both at the same time or they should be cross trained so they can actually evaluate your property with you. They too over promise and under deliver Installer shows up and does nothing but highlight the restrictions on where equipment can be placed. Yet still asks my opinion on where it should be placed. YOU ARE THE SECURITY EXPERTS NOT THE CLIENT! Also doesn't come fully equipped; says he'll be back later that evening - returns 2 days later. - Scheduler attempts to provide an installation date far outside originally agreed upon window Does better but still outside of agreed upon window of time and leaves me no time to familiarize myself with product - Technician 2 again shows lack of knowledge regarding security looking for suggestions on placement. Highlights lack of training. Apart from clearly being uncomfortable with regards to product placement he also concedes they aren't trained to hard wire equipment into house thus they merely plug them in. He also does not go over terms of contract to notify me that, in the eyes of Fluent, binding contract goes into full force at days end regardless of installation or not. -Customer Service "Manager" shows no regard for customer satisfaction. Despite being the "manager" she claimed it was beyond her authority to authorize a system removal - this decision is made by company "board of directors" (If this is what the board is wasting their time with then I have no doubt why this corporation functions so poorly) and says I may direct my complaint to support@fluenthome.com - sounds very official and like a destination where my complaint will be fully considered by the board? Further than this she attempts to buy me off to ensure those cameras get installed . Not even does she offer to alter the payment structure until if/when this point is resolved... They will not take anything off the table only make sure they can put more on. On "tape" as she put it, she can be heard saying that her objective is not to ensure I am satisfied but to ensure their equipment is installed. VERY WRONG APPROACH. read more

I asked fluent to install my Panel so I couldn't see a cord and the security camera. After three years they still have not installed the security camera and tell me that if I want it installed I will have to renew my contract. They never installed it correctly in the first place. Support is rude and retention is rude. Avoid these crooks. read more

Our first problem was having a sales representative come to the door and promising a bunch of things to us. so all of these lies were the reason that we signed this contract and then we got stuck into a 5-year contract with a bunch of services that were promised that we did not get.. so we reached out to fluent and spoke with easily 10 different people to try to rectify the situation especially because we had proof of the sales representative and his promises.. we sent screenshots and as soon as we send this proof then people stop getting back to us.. so we talked to somebody else and they just say we are SOL ... Please look at all the one star reviews I don't know if fluent got bought out by somebody else recently or what happened but I don't want anybody else to go through this stress and waste of money that we have gone through. I also spoke with a representative today to get a cost for buying out the contract and she lied to me and told me we had to pay 100% of the remaining fees and going back into my contract I see that we only have to pay 80% so they are trying to get more money out of us than we are legally required to pay. No idea how they are still in business but please please beware before signing into a contract with this company read more

I had the rep come in. He got my address incorrect, my two phone numbers incorrect and you cannot access help on their site as you must go to alarm.com which has no help. I think it is personally as scam. I was pressured sales and the rep came dressed in dirty clothes, unmatching socks. ( hint hint flying carpet salesman who lives out of his car most likely) he promised me a discount if I applied in Alberta for seniors financial assistance which I fell for but now that I realize my old company could have given me the same benefit if it actually qualified for one. I had no time to research and should have sent him away. Now I have a new updated system more money and I do not feel comfortable with this company at all. Why because I have to obtain a ticket for help. They may have called but I do not know that , they do not leave a message. They do not respond by email. They do not have a help line online for doing battery changes etc as they expect you to hire the service guy I expect. This is an Edmonton company but it is actually alarm.com which is American. They lied on that also. My contract was filled in completely incorrectly and his tablet was cracked I could not read the info until it came on paper on email. It was wrong and although I have no new contract, with my address, where will the police go when then get called??? to the incorrect address... yes and who's number will the alarm company call??? you got it the wrong number. I am so protected with this slime company who took advantage of a senior. Now If I cancel I am responsible to install my own thermostat back on and have holes in my wall. My other company is cancelled, I have their equipment but now I need to pay again. This is insanity and high pressure stress from a carpetbagger salesman with dirty uniform and unmatching dirty socks. I am embarrassed to write this review but it is what happens when you let the slime in the door in trust. read more

I have 3 systems from fluent two for rentals and one for my home works great! Love the app and geo fencing! My only comment is to watch out for the first two reviews - why would these people take the systems then cancel them?? Seems odd no?? Its not like they ram the system down your throat you are the one signing the paper and agreeing to it. I think they need an adult in there homes to make decisions for them! Overall Fluent is good I am 3 years into my contracts no issues. read more

They don't even deserve a single star. The door to door rep came to our house shortly after we moved in. Tried telling us there was "activity" in our neighborhood. Probably trying to instill fear so we would purchase their security systems. They offered a free nest if we got a solar proposal. I reaffirmed with them that all we needed to do was a solar consult on our home and we would receive the free nest. The guy scheduled a time to come out and quote us for a security system. He was hours late. Then said he wasn't the one that did the solar consult but that he would need our account information in order to complete it. Reluctantly my husband gave him the info. Then over a week or so later with no response even on our security system quote, we finally got ahold of him and had him come tell us the cost. We said we would think about it. Months later still no solar information and no nest. I text him multiple times and he stated that he wasn't the one who issued the nests, that another company did that. I waited for that other company to send an email with the consult info and it never came. I messaged and called the salesman telling him we still have no info and no nest. At my wits end and feeling scammed I text him letting him know how unethical his business is and that I felt we were scammed. At that point he responded stating because we weren't customers we wouldn't receive a nest!!! What??!! That was never the agreement. We were definitely lied to and scammed into getting our account information. Never use this company! I have yet to get a response from their management on the issue. read more

i will explain my experience with this company very simply so all can understand easily and clearly. this has been the worst comany i have ever dealt with after signing a contract with fluent home alarm system! when i wanted to cancel i was told they recieved my notice but apparenly the company they deal with for billing did not (which fluent sends the cancelations to a.p.i. the customer doesn't) so a,p.i. kept billing me for months as fluent rudly told me they sent the cancelation to a.p.i. and it wasn't their problem that i was still being billed (a.p.i. did not stop/cancel my billing even though i was no longer receiving fluence's services for at least 8 months ) as they did their part. i ask how that can be when i made no arrangements with a.p.i. they did!!! "please do not deal with this company unles you want to deal with the worst of the worst company in my experience. do not sign any contract with fluent unless you are into self punishment" read more

If I could rate Fluent Home negative 1 million I would!! Do not ever sign into a contract with fluent!! They are crooks and the company motto seems to be lie as much as possible to make sales. Their customer service is absolutely terrible, never in my life have I had such terrible customer service from any kind of service provider. Their customer service staff that answer the phones have no idea what they are talking about most of the time and if they do they have no authority to make decisions... the only answer you ever get from them is that another department handles that and they are all busy at the moment so will call you back. Surprise surprise they never call back, even the managers don't call back... it's like your request, question, etc. go into a black hole there and they could care less because they have already trapped you into a contract via their lies so your business no longer matters... they are going to make money off of you monthly or via paying your contract out so now you and your business don't matter at all! Seriously just please stay as far away from fluent home as you can, unless you like to waste a lot of money and time! read more

DO NOT SUBSCRIBE!!!! Feb 10th 2018: First they told us they could install recessed sensors, just to get us to sign up. They couldn't. Then, they didn't hook up the sound, and wanted to charge us for someone to come fix it. Then they could NEVER, in three horrid years of service, get it together that my phone was not my husband's phone. I had no authority on the account but they would call my phone and ask for him. I had to make an appointment out of town to get a battery changed at 80$ for a service call, all whilst dealing with a beeping every 3 mins. Even though we told them we had pets and we were guaranteed that it wouldn't, it would pick up our pets and set the alarm off.. I could write a book about the incredibly terrible service and customer service they provide. We complained on every call, to which we would receive the equivalent of a polite "tut tut there there.." no action. THEN the nightmare came: we sold our house and needed to move. Of course we were not taking the system with us, we hated every one of the three years we were with them! We notified them December 21 that we were moving and needed to cancel February 15th. We re-emailed January 1st and spoke to a rep; they told us what the pay out was and that all was taken care of. Service would cease the day we wanted it to. Nope. Then two weeks before our move, a regular payment came out. Not the pay out as promised. Spoke to a rep. She said she'd cancel it. Another week. No pay out withdrawal. At this point, we told them that we were at risk of our house deal falling through because the new owners wanted *nothing* to do with fluent. (smart) We were told to write an email and sign it. We did exactly this, and used the exact wording we were told to. A couple days go by...The reply (a reply that was actually written to a "Tanya Kept" (whoever the hell that is... how disgustingly unprofessional!)) was that we needed a "hand written, hand signed letter *mailed* (really? Mailed?!?) explaining the situation and last date". I called. They kept changing the rules and lying so I recorded the next conversation on voice memo, on my iPhone. In that conversation, I was told I could fax the letter and that service would be terminated in 24-48 hours. I told the rep she was recorded, she agreed to it. In my final "hand written, signed notice" I mentioned the recording, the time line, and that we would retain copies of the fax and all communication as well as be placing a stop payment against the company. I assume only because I recorded that conversation that they actually stuck by their word and cancelled our service. I can't stress enough how dirty this company is. Especially when you need to cancel. They lied, they changed the rules, and they tried to accuse us of breaking contract. Awful experience. Feb 23rd EDIT Believe it or not, it's still not over! This morning, almost 20 days after I was emailed and promised in writing that our service and monitoring had been disconnected, I received a call from Fluent. WE HAVEN'T LIVED IN THAT HOUSE FOR ALMOST A MONTH AND THE UNIT SHOULD NOT BE MONITORED. Same old BS. I finally get through to the service department. I explain that we have recorded voice calls and saved ALL documentation of cancellation, so WHY was I getting phone calls?!?! She asked to verify my address. I DON"T LIVE THERE ANYMORE!! I SHOULD NOT EVEN BE IN THE SYSTEM ANYMORE! She tells me that she has just now cancelled monitoring. Just NOW!! LIARS! I was recording the convo. I ask her to email me a confirmation that the account is now deactivated for sure because I never ever ever want to deal with Fluent again, and I get "Hello? ... Hello? mam? Are you there?" SHE'S FREAKING PRETENDING LIKE WE GOT DISCONNECTED!! I call out saying "I'm here. I'm here!" and tell her there's no way she can't hear me. SHE HANGS UP ON ME. I have it all recorded. Absolutely unbelievable! Absolutely disgusting! My husband calls, gets a man WHO ALSO TELLS HIM THAT HE ALSO HAS JUST DISCONNECTED THE MONITORING. We shouldn't even be in their system. We have contacted a lawyer. read more

I have been a long time customer of Fluent Home Security and the past couple of years their customer service has taken a turn for the worst. I am in the process of moving from one house to another and I had an appointment for one of their installers to come to the old house and remove the equipment at 4 p.m. He was then going to follow me and install the equipment at the new house at 5 p.m. I called customer service earlier in the day to verify that my appointment was still on because I had to take off work early in order to be there at 4 p.m. The lady I talked to assured me that the appointment was good and the installer would meet me at 4 p.m. at the old house. At 4:30 p.m. I decided to call and find out where this installer was and I was put on hold for a very long time while they were getting in touch with the dispatchers who were in turn talking to the installer. The lady got back on the phone with me and said that the appointment times were not guaranteed. She informed me that the installers can be up to an hour late. I said I understand that they often run into problems at other job sites, but he could have had the courtesy to call and let me know he was going to be late prior to me taking off early from work. I was put on another brief hold and the lady told me he was on his way and should be there shortly. I felt comfortable with that because I also received a call from the installer saying he would be at my place within 15 minutes. After another 1/2 hour passed, I called and talked to a young man that said they have been in touch with the installer and that he was just moments away. He took my number and said he would call me back when he heard back from the scheduling department because he was on hold with them. He finally called me back and said that the installer was still at the prior job and he was getting ready to leave. Now it is nearly 6 p.m. and I called again. I was transferred to the scheduling department, if they really have one, and she told me that he could be there between 7 p.m. and 7:30 p.m. At this point she just suggested that I reschedule. So she set up an appointment for me at 4 p.m. the following Wednesday. I called Fluent Home around 1 p.m. yesterday and confirmed my appointment again because I would be taking off early again to be there. The guy showed up at 4 p.m. and everything seemed to be going ok. It took him almost two hours to pull the old equipment and then we headed to the new house. He stared installing the equipment and then informed me that he was three window sensors short. It was now 10 p.m. and he said Fluent Home was closed and that he would have to come back out to finish installing everything on this coming Friday. I asked if he could bring the three sensors and he told me that he works for another company and he is not authorized to bring in any equipment and that I would have to call Fluent Home today. I called and asked if they could send me three window sensors and the guy told me that for $195.00 they would send them to me and then I would have to make an appointment for someone else to come install them. He told me that there would be a charge for that as well. I questioned him as to why I was being charged for window sensors because that is the basics for the security system. I understood that I had to purchase the security cameras, the doorbell camera, the carbon monoxide detector, the glassbreak detector, the automatic light system, the secur door locks and the fire detector, but those are extras that are not the basics in home security. Window and door sensors are the most basic that should be covered by Fluent Home. Why would a company set up a security system if the house is not secure? And the guy setting up the system last night, does not have any equipment or anything with him to complete the job. I signed a 5 year contract with them and have spent so much money with all the upgrades I have done over the past few years that I cannot believe they want to charge me $195.00 for three magnets and then who knows how much they are going to charge me for someone to come stick them on the windows. Between the poor customer service and nobody knowing what the other person is doing and the overcharging me for the basic security, I am going back to ADT as soon as this contract is up. read more

I believe Fluent is part of ADT. I have been with Fluent now for 3 years and never had a problem, they respond almost immediately when the alarm goes off. The reason I believe they are the same company is when I first purchased fluent I was currently with ADT (which never responded to the alarms), the Fluent representative told me that they were taking over ADT, and not to spread it around, which I thought was weird. Anyway, just last month, all my notices on my phone and computer of arming and disarming the system, switched from MyFluentHome to MyProtectron, which is ADT. I contacted MyProtectron with number they provided and found out is was ADT and they still had all my old passwords in the system. I then called Fluent and asked them why my notices are coming up MyProtectron, and they didn't really give me an answer but said they would look after it, and they did right away. So if anyone knows for sure, let me know, because ADT was still a little cheaper and I would like to call them out on it. read more

I have had the best experience! The reps and technicians were wonderful. I was very comfortable having them in my home. They were fast, efficient and clean. Great customer service! read more

We had a good experience with them. They did the install the same evening which ran a little late but they were good about cleaning up and placing things where we wanted. They also responded and helped right away when we needed help with programming a change. We have wanted a system for quite a while and it fit in with our budget and gave us the peace of mind of being able to check on our home while we are away. read more