I signed a contract with Fluent a number of years ago because it was a Canadian company. I was recently told by Fluent that they are not monitoring my system but that a.p.i. Security system is. Fluent did not notify me of this nor have they provided ANY service - making a horrible name for Canadian companies. They just took my money & then sold my contract to another company. When I requested service I was told it would cost a ridiculous amount of money.Horrible company, horrible service!! Save your money, find another provider!! read more

Ongoing Charges After Cancellation - Total Scam! I canceled my service with Fluent Alarm back in December 2021, and yet they are still charging me to this day. I've contacted customer service multiple times, provided documentation, and followed all their procedures, but they've done absolutely nothing to stop the billing. Their behavior is dishonest and predatory. It feels like they're just hoping I'll give up or stop noticing the charges. This is not just bad business--it's a scam. If you're thinking about signing up with Fluent Alarm, don't do it. There are plenty of other security companies that won't continue to take your money long after you cancel. I've never dealt with a company so unprofessional and unethical. read more

ZERO stars. I am finally free of this financially predatory, unaccountable nightmare of a company. I had 2 interactions across the years and years I was trapped with them. These 2 people were very helpful and I don't want to sully their names by association with this review. As an organization and operations though: a blight on humanity. read more

Our doorbell camera quit working almost 6 months in. In general, terrible service (pro tip: when you call them, press "1" for if you want to become a customer - they'll answer every time for that! Otherwise plan on being on hold for 1+ hours.) Also, if you don't review your contract carefully, you will be locked in a contract for 6 years, and the only way to get out is to buy the whole contract out! Even if you move. No exceptions. And you must cancel within 30 days of when the contract ends 6 years later (so set an alarm!) or else they automatically renew your whole contract - again, no exceptions. Scam!! read more

Continuing to bill and the service has been cancelled. Shut them down this alarm company has unlawful business practice.

Absolutely horrible scam company. They've invoiced me for 8 straight months despite me trying to cancel my account dozens of times. I no longer even live at the address and they keep trying to charge me. This company is predatory and Scammy as hell. read more

Over the last couple years, we've had about 10 issues on our property which we went to check video immediately. Only once did the cameras actually work. They were no help when called questioning why it didn't work. No matter what I switch the "recording rules" to, it never catches anything & always runs out of space to save videos within 7-10 days then it will not record anything for the remainder of the month. It's a waste of money for a system that honestly doesn't do what it's meant to do. Definitely look into other companies before wasting your money with fluent. read more

No stars for you, Fluent. Do not bother with this company and save yourself the long grief. Long contracts, demanding fine print. We do not even have a copy of what they say we have to adhere to end our billing. We have no service available! What gets me is my family is recently being billed for services we now cannot even get even though we have a completed contract that has been continuing month to month. I do not see in our copy of the fine print where it says we have to give 60 days notice. They have all kinds of other one sided stipulations, but where in the agreement does it say we have to pay whether or not we actually receive the service we bought? HUGE SCAM. STAY AWAY. We are still fighting and judging by others experiences are concerned of more run around. Hoping to report to the Government's Consumer Protection Division. It is hopeless. When I asked the advisor what he thought about his company who's billing out to completed contracts no longer receiving service, he threatened to hang up and did because we wouldn't answer my question. Different advisors sing the same song that we can bill because it is written in the contract. We don't see where. Two years ago this company changed their billing to a company called API and we have no fine print from them. It is outrageous how they treat their loyal customers. read more

Fluent Home - Summary of complaint. - Security Systems Near Me - Edmonton, Alberta

Absolutely do not use this company. Their customer service is brutal. Their equipment is horrible and does not work properly. When your contract is finally due, trying to cancel is atrocious. They will be extremely rude and you will have to work your way up to management . Their company has had so many bad reviews on Google that they removed their listing!!! DO NOT USE THIS COMPANY. They can't cancel yelp and they can't cancel the Better Business Bureau. Do your due diligence and do your research. They even had a snippet on the news with a lady who they ripped off! read more

Check out this FB page BEFORE you even think about going with Fluent/API Home security. https://www.facebook.com/groups/532883391174888/ Good Day, Military Peeps! Posting season is, or soon will be, upon us. I just want to wish everyone a safe move to their new adventures, wherever that may be. I know in the province of Manitoba when you go to purchase home insurance, they nudge you towards getting a home security plan. With this plan you get a rebate. Basically, the same amount you pay for a monthly home security is what you get back. However....FYI and hopefully others will learn from my misfortunes regarding Fluent Home/API Security. Please, avoid this company at all cost. They're not worth the aggravation and you cannot get out of the 3-year contract. They'll tell you, as a military member, that you can break the contract if you're posted, but I'm paying 8 months of my remaining 2nd contract due to a move in January. Just FYI, once your first contract is up, you are automatically enrolled into a second 3-year contract without any notice. If you do not provide a cancellation notice within 30 days of your end contract date, you're locked in for the next 3 years. From what I understand, I'm not the only military member to be taken by this company. Also, FYI, there is FB page regarding Fluent/API complaints. Please have a look at this page before locking yourselves in. In doing further research on this company and how to get out of the second contract, I stumbled across a CTV article. This woman had a break in, Fluent didn't notify her of the break in and then to add insult to injury, they wouldn't let her out of her contract. The Alberta gov't knows this company is fraudulent, but have not stepped in to protect her citizens. There is also a BBB site for Fluent/API Home security, and it is eye opening to say the very least. Please, please, please, my Brothers and Sisters in Arms, with the cost if everything today, please be aware of this fraudulent company. I just hope I can save just 1 person from being ripped off, then my conscience will be at ease. Be safe and good luck! read more

We had not used our system for about 2 years. We had a year left on our contract. We decided to pay the remainder and terminate our service. First, we could not talk to anyone. Spent 30+ minutes on hold never to get an answer. On the 3rd try we got ahold of someone who told us they had never received our letter of cancelation. We told him the post office showed someone signed for it. He gave us a different address to send a letter to. Started to ask a question and he hung up on us. Finally had to get BBB involved. After 3 contacts from the BBB Fluent finally called us and we terminated our service. They still owe us $54 due to a double payment. I think it's worth $54 to be rid of them. read more

Why would anyone pay for monitoring by a company when we do our own monitoring on 5 cameras and the videos are stored and downloadable for FREE. ARLO is our choice and it's wayyyyyy better. People need to know the do NOT need to pay for Monitoring. read more

Fluent Home - On our phones, laptop and iPad.. FREE monitoring by us. - Security Systems Near Me - Edmonton, Alberta

Jumping on the back of everyone else here saying it's hard to cancel: I never signed on with Fluent, they bought out the company that I had originally worked with. I decided to call to cancel today, because you need a permit to operate a home alarm in Vancouver, I don't have one, and that I never use the service. So get this, I submit a help ticket and get a call back. The lady wants to know why I want to cancel, so I explain. She then informs me that I was placed into an auto-renew policy through May of 2026. I pointed out that I never received any letter or email or anything regarding this and she said, "We don't have to". They auto renew your policy for you, then don't tell you. I said that was unethical and wrong, she literally told me it wasn't and that it was my fault for not reading the user agreement. I still don't think they have any paperwork authorizing them to do this, since I was with a previous security company. But, even then, I said fine. Take my money through May of 2026, but I want to cancel it at that time. Her response, nope. You have to call in April of 2026. She continued to blame me for this scenario and putting it nicely, unpleasant to deal with. This is the last company you want to get in bed with, you'll be stuck in a lifetime commitment you can never get out of. I HATE doing business with companies like this and would do anything reasonable to get out of working with them, but they are trying to force me into a situation to call them in APRIL OF 2026. Great service. read more

Just had a conversation with FLUENT SMART HOME ALARM SYSTEMS and they are very unhelpful and apparently all their SALES staff will LIE about anything to get you to sigh up. We told the salesman we would be moving within 2 years and he said not a problem if Fluent could not move and monitor the service they would cancel with NO PENALTY . We are trying to do just that and they want us to pay $500.00 to cancel or pay 250.00 to have the system moved AND we also have to have internet installed at our cost per month as we are moving to a remote site so they can monitor. DO NOT BELIEVE A WORD THEY SAY OR EXPECT ANY HELP FOR THEIR SUPPORT !!! read more

I had replaced my Fluent system in Aug of 2021. I new I would need to pay thru my contacted period which was about 10 months. Sept 2021 I sent a cancellation letter requesting cancellation of service at the end of the contract period. It did not stop. Shame on me. Called to cancel immediately Feb 2023. They have no record of cancellation, no record of letter they sent to me on the buy out nothing. They refuse because their contract is auto renewing with no notification reminder. I requested just to stop now and call it a day. They refused, requested to be passed to management, they refused, asked for the presidents name, they refused. 1.5 hours on the phone blowing smoke knowing they would do nothing DO NOT BUY ANYTHING FROM THESE FOLKS. HAS NO CONCERN FOR CUSTOMERS BUYER BEWARE read more

I cannot express how much this company screws people. I cannot ever get documentation to support what they are saying is true. I have emailed, phoned it's always the same thing. It has to be " mailed" . It never comes. I would like to take legal action or bring this to the media. When I bought my house 6 years ago I was young and naive but still thought some of what this salesman was saying had to be true. He saw I had a little girl in a wheelchair and started asking g questions about renos we had to do. He started using her as a reason to have the system and obviously convinced us it was worth it. Which to me was at the time. It was supposed to be a 3 year contract, and it just used the vivint equipment we had in our house it was seamless at first. I felt good about our choice, until they started taking out more money randomly over charging us. Then at 3 years our panel had started beeping all the time. Everything I tried to resolve the issue they had no tech available.....then we got new windows and lost a couple sensors... . No tech available. Then I wanted to just be done our contract was supposed to be over. They informed me it was 6 years....I argued but coyldnt find my original co tract. Then and now still trying ro cancel, still trying to request transaction history docs, and the co tract. They keep saying it's mailed butnnever shows up. The people on the phone never have a manager to escalate the situation. It's luke calling a company and not even being able to deal with them. They just keep taking.money and saying your locked in . I'm beyond frustrated horrible company I hope they get what they deserve. read more

Horrible customer service and total scammers! They just hung up on me when I declined their offer to renew our contract another 3 years, no way am I going to stick with a horrible company like this another 3 years! Called again and got connected to the department to cancel all services and all of a sudden the lady tells me i can't cancel because I'm currently in a 3 year contract that was "automatically renewed last month". How convenient! So why was this man calling me to renew my contract?!?!? They will hear from my lawyers very soon! read more

I wish there was a way to give no stars. I'm not even a damn customer, and I just have to say y'all have the absolute worst customer service I have ever experience, and I have to call DMVs for a living. Between my husband and I, we spent over 2 hours on hold to just tray and get a quote, not a single person answered in those two hours. If that's how this company is run, then I'm out. Your reviews are also horrifying. I wouldn't even trust y'all to protect and monitor a picture frame let alone my house and family safety. read more

Update - We had to file a complaint and forward our call notes to the WA State Attorney General's office before we got any response from this terrible company. Original review - After weeks of complying with ridiculous requests for documentation to cancel my parents account per their contract, and dealing with multiple service reps, Fluent is now telling me that only my father can speak with them. This was never an issue before, and I was told after submitting the requested document for the 3rd time, that Fluent would call my parents to confirm within 48 hours. No call ever came. SCAM ALERT. read more

BEWARE of this company! I hope this review can warn everyone. We had the worst experience with this company. We moved to a new property and tried to cancel our account. We signed for a 2 year contract followed by monthly payments. We never renewed our contract knowing that we were going to move. Before moving, we tried contacting them to cancel our account several times by emails and by phone but no one answered. Once moved to our new property, we got a phone call asking for 950$ to close our contract. They claimed that we renewed it for another 36 months which we never did. They are unable to provide any proof But they claim we agreed on the phone which is not true. They are also still processing the monthly payments for services we were not getting. Since we moved and tried closing our account with no avail, we had multiple phone calls from the alarm company reporting an alarm on our old property. They asked us our password to stop the alarm even if we could not witness it was a false alarm which could put the new occupants in danger! They even asked us if we could let them in to take off the battery to stop it. After several attempts and spending hours on the phone, we were able to speak to agents which they refused to close our account. Not only they're stealing money but they're a safety hazard! read more

This company is really nasty. Poor customer service, hidden fees, auto renewals at higher prices, and did I mention how awful their customer service is? DO NOT DO BUSINESS WITH THEM!! Check them on any other review site besides google... terrible reviews! We signed up with another alarm company (which we had a month to month contract with due to us being in a temporary office trailer) that was bought out by Fluent. We moved the trailer in November of 2021 and told Fluent to cancel service. They never stopped trying to debit the monthly payment and the credit card expired and they are now claiming we entered a verbal contract on the phone to extend our contract and they want payments till end of 2023! Why would I agree to extend a contract if the trailer was leaving and second, the contract they extended was month to month so either way it was cancelled! I have asked three times for a copy of the contract and they have yet to produce it. Save yourself the brain damage and don't do business with Fluent! read more

Bad company with which to deal. My 5 year contract was set to expire in August. I phoned them in April to advise I was not renewing. In September, I find out proper procedures were not followed and a month to month was now in effect. Of course they were looking for more money. On hold with the resolutions department for more than one hour to resolve. I was finally cut off. Delay, transfer to another department and other tactics are used to make it as difficult as possible to cancel. Steer clear of this company and if you are dealing with them, read your contract if and when you wish to cancel. read more

I would not recommend this Home Security Compan. They have poor customer service and do not provide support when you are moving or want to cancel their service. They continue to charge you when you have cancelled their service and when the "monitoring" period has expired. They have been the worst service provider for security. read more

SCAM SCAM SCAM SCAM! SCAM! SCAM!Stay as far away from this company as possible. Canceled service but kept charging for the service. Talked to their representatives many times and paid final bill three times but they still kept billing. A bad case of elderly abuse. My father sold his house in which they were notified but they kept billing. He died in February in which they were notified and now it's July and they keep on billing. We are beyond losing our patience with Fluent and their unscrupulous attempts to take advantage of the elderly. Stay far away from this company. Fluent is a scam. We keep getting bills, I keep sending bad reviews. read more

don't waste your money. Fluent is the worst home security outfit on the market. our glass break monitor started going off in the middle of the night and Fluent never bothered calling us to see if everything was good. Since our contract had expired, I put a stop payment through on them, since why bother paying for nothing? They said I signed a new contract and keep trying to bill me for services rendered, even though I disconnected the unit. They sent me a copy of the bogus contract to. The signature was not mine, nor was it even on the contract, it was on a separate piece of paper and the bogus signature was the only thing on it (the rest of the page was blank). Avoid the headache of trying to deal with this business, you'll be glad you did. Try Brinks or even ADT. read more

We are nearing the end of our 5 yr contract. Until April of this year (to tract will expire late August), the service was good, and anyone I encountered with the company was professionally and helpful. Then in early April I experie nced an alert on my CO2 monitor. When I removed it to replace the battery, I noted it had expired in September of 2023, basically, a year prior to my contract ending. New batteries wouldn't fix the issue, a new monitor would be required. I called Fluent to notify them as to why my panel was alarming. The representative couldn't check my system because their system was down. This occurred on a Thursday. He told me someone would call me back the next day or early the next week. That did not occur. Approximately 10-14 days later another representative called and asked me to look at the battery on the main panel as they were receiving an error message on their end. I explained what had occurred, as above. She did a video call, saw the battery and asked me to remove it immediately and discard as the battery was swollen and a danger. She had me disconnect the system first, which entailed locating the main plug in downstairs, which had not been labelled on installation and unhooking wires on the main panel. She assured me a replacement battery was in it's way. She could do nothing about the CO2 monitor and said I would have to have a technician come out to install and pay a $150 service call. I didn't agree, so she put me on hold to wait to chat with Lotally. An hour and 26 minutes later, a recording said that person wasn't available and to leave a messsge, which I did. A week went by and twice more I called and waited on hold for over an hour without reaching a rep. I sent an email and received a response saying the concern had been forwarded. No call back. At least three more emails were sent. I did receive a call from a Sales Rep, wanting to re-sign me to another 5 yr contract. This was the only way to receive the C02 monitor at no cost. I didn't agree. I called LoyKaty two more times. The second time I finally got through to a live person. She concurred the only way they would send a new CO2 monitor was if I signed a new contract or paid $250 for a service call, an increase of $100 from my initial call the prior month. I didn't agree. She did say she would be sending a new battery. 13 days later I haven't received it. I am 100% disappointed, frustrated and annoyed at the way Fluent has chosen to deal with this to tract. There appears to be no way to get resolution and get my system back working, Funny though... my account is still being charged. read more

Just run!!!! If I could give a zero I would! Worst experience ever! Only had service since Oct 2023 door bell, wall panel and app have never worked properly was told a tech was coming to fix still 3 months later nothing. I've called over 2 dozen times to be pushed away. Within 30 days of owning I told them I wanted out of contract they lied and told me I couldn't get out of the 5 yr contract. We had our alarm go off for over 15 minutes Dec 26th no one from fluent called to check on us. We called asked why they told us no one works past 9pm. What's the point of service if no one is monitoring it? Unacceptable. We've been told a tech isn't in our area yet a tech came in Oct to install it...kinda odd if you ask me. Was told once it's all fixed a credit would be applied but until it's fixed they aren't going to do anything then was told it's not their responsibility to have functioning equipment...seriously? I've recently reported them to BBB to get out of a contract that has never been working since day 1 and am waiting on response. Buyer beware. Do not use this company they are scam artists and will not help you at all. Still 3plus months later 90% of our equipment doesn't function correctly. Still waiting on a supervisor to contact us back and still waiting a tech to come fix the faulty products. read more

After moving we were unhappy with the equipment and service as they could not install all equipment in our new home, but were under a 5 year contract so we patiently waited and paid them. However, they snuck an automatic 3 year renewal clause into the contract. Sales person never mentioned, customer service never mentioned. So I finally called to cancel after our 5 year contract was up, but I was too late and am now stuck in an additional 3 year contract. Asked to cancel anyway and they can't even get me a payout amount or a copy of the contract that says I have to pay out the auto renewed contract. Said it will take 2-3 weeks to mail it to me. read more

I am not one to complain, but I refuse to sit by and let this company (Fluent) continue to provide the worst service I have ever been a part of. They automatically renewed my contract after I wrote to them serveral times and spoke with then on several occasions (Waiting on line for over 45 mins.) about terminating my service due to their slow response to alarm going off and/or not monitoring at all. I am so fed up with this company and their tactics that I had to get the BBB involved and still they are claiming that I verbally agreed to extend my service when I have a paper trail asking on several occasions to terminate my contract. They claim that I gave them verbal approval to renew my contract while still in the middle of my current contract which never happen as I was waiting to get out of doing business with them all together. I apologize for the long rant, but this company is the WORST..... Please note that they will renew your contract automatically without a written notice or phone call knowing that most people will not remember when their contract end and before you know it, you're be in another contract with them for in my case 42 months. Good Luck..... read more

If I could provide a one star review to this company I would. In face if I could provide a -99 star review to them I would do so 100% My mom, a 70+ senior was coerced to take more service and product then she needed or could afford. When she told them that she didn't need the services they were trying to sell her they ignored her and pressured her into taking on more. When presented with a piece of paper that absolves them of all this, she had two young men in her house (a small house in a small town where everyone knows you) convincing her to sign. The paper says that if she doesn't understand whats being sold or if she wants someone in her family to help, that she can say so. Tell me what would your mother do if she lived alone and had two strangers more then 30 years younger then her talking her up to sign a piece this paper. Then, after my mother had a serious cardiac event and my father died, they say they were sorry about the circumstances but would make no compassionate measures to help my mom with the remainder of her contract. These people are the most predatory security company on the planet. read more

I have been using fluent home security for quite a few years. I moved into my place 2.5 years ago. I have had fluent techs Come to my home multiple times. Over thr last 1.5 years I have had them come out to fix doorbell camera, window sensors and locks. On 6 Of those occasions, they also had to check my doorbell camera because it would not work, I couldn't see through it. I couldn't talk and I use that obviously as anybody else would as security measures for when my children are walking home, if someone is at my door...... January 31st was the last time. I had them come out because my doorbell camera wasn't working and a door lock and a sensor. The person who came out replaced the sensor and the door lock but would not replace the doorbell camera that was not working yet again. He did a quick fix that lasted three days. Today I called and I asked to have a technician. Come out and replace it. They refused they told me. I would have to pay for it. They told me that the warranty ran out last year. I explained to them that I have had technicians come out multiple times in the last year and a 1/2. They wouldn't replace it when it was broken. Then and now that the warranty has ran out, they still won't replace it. This is beyond poor customer service. Clearly this company does not care about the safety and the concerns of their clients. I would never refer this company to anyone. I asked to speak to the person's manager that I was speaking to on the phone. He said no he would put me through to resolution services. Where then I waited on the phone for 56 minutes to only be disconnected when it was my turn. Clearly done on purpose. This is sad how they treat their clients who pay for a service that DOES NOT WORK. Shame on them!!! read more

Fluent Home - Poor camera function and fluent does not care the product does not work - Security Systems Near Me - Edmonton, Alberta

Would give negative stars if I could. I never usually leave reviews but think I should warn people to stay far away from this company. We put our account on hold while we were building our home and have had nothing but issues with them since. They continued to bill after we had called and put the account on hold. (they never sent us any bills. We only found out about this balance when we got a call from collections) They are refusing to clear this balance for us and we have spent several hours on the phone with them trying to get this sorted out only to be told that someone will call us back, which they do not. We have reached out to BBB to help us and Fluent has not responded to them either. They are continuing to bill us and won't put our account on hold until we pay the charges that we never should have had to begin with. Save yourself the headache and go with a different company. read more

I subscribed to fluent for security for my business for over a year. Since installation the cameras did not work properly nor did they record on the allocated server. Since then i have tried to cancel for poor service prior to the cancellation period and is left on hold or told to bad, the contract is a contract. Well, now I have had significant theft from the camera coverage zones twice with no way of viewing the thieves or leading to arrest or recovery. The service at fluent is horrible and i would not recommend anyone using this service. I just called again to day and was on hold for a very long time. I run two significant businesses and i never make reviews like this. If I ran my business this way I would be out of business. I am forced to continue the subscription for the remainder of the 3 year term with no real security and will be forced to purchase another system in conjunction with the Fluent System to ensure the safety of my assets. I cannot stress enough. DO NOT USE THIS COMPANY for commercial use. I would even question residential given the service culture here. read more

Automatically renewed for 3 years. Did not send bill then threatened send to collections. Terrible customer service. Do not use this company. read more

Fluent is on record for deceptive door to door sales stating they are the Canadian arm of Vivent. False. If you sign up with Fluent and they take over your alarm you still have to pay Vivent too, as it is their equipment. The sales team that hit on me doing door to door sales stated many falsehoods as noted below: 1. he was the manager in Edmonton 2. he had a car, non seen 3. he lived in Edmonton, did not know where 4. he was a sales team from ontario 5. he was taking over Vivent accounts 6. Vivent has no more accounts in Canada 7. he was a student living in a dorm 8. he has nothing to do with the company as he is only on a sales team; and 9. he was unaware door to door sales are illegal. I called Vivent, they are alive and well and stated the Fluent Company is sketchy as they are unlawfully trying to take over accounts. read more

Would rate 0/5 if I could. Do not choose Fluent. They have great salespeople, but their equipment is substandard and their policies are not customer-friendly. Unless you want to fall victim to unreasonable contract practices, inept customer service, and ultimately take months to cancel service when you finally get fed up with them, Fluent is not the company for you. If you DO decide to take a risk with Fluent, read your contract VERY CAREFULLY. Don't make the mistake I did and think that after the 3-year term, you would be on month-to-month like other security companies do. You'll end up stuck in another 3-year contract unless you cancel in that narrow window at the end of your term. Then, you'll have to pay out the nose for an "early termination fee". I ask you, how is it that after your initial contract term, you could even have an "early termination fee"? Moreover, wait times on the phone are attrocious. Call at 5 in the morning or expect ot be on hold for way too long. You have to wait a minimum of 20 minutes on hold before they even give you a call back option. Their customer service is not well versed in their policies as I've gotten misleading information many many times. I was informed that in order to cancel, "retention services" had to call me. While they claim I was called multiple times, my phone records contest that assertion. They could never just transfer me to the appropriate department. I was put off again and again, always told "retention services will contact you within 3-5 business days." The call never came. Finally, only after refusing to pay, was I finally able to get someone who could transfer me to them. Funny how that works. Their equipment is substandard. If I trusted that they could even upgrade the equipment without charging me through the nose for it, I might have considered it. If I had a doorbell that didn't stop recording in the middle of the month on a routine basis, I might have considered it. If I hadn't been told the only solution to that problem was to pay more a month to expand my storage, perhaps, I wouldn't have gone to all the trouble to cancel them. Do yourself a favor. Go with literally anyone else. Get a Ring. Get SimpliSafe. Anything but this company. Your stress levels and your pocketbook will thank you for it. read more

long term customer here. the 24/7 recording device ceased. An equipment that was installed and service that i signed up for on my renewal. now they wanted me to pay for another camera so I can have my 24/7 recording option. such a BS! regretting renewing with this company! they hang up on me because I didn't wanna spend more to them!such a scam!!!!! read more

worst customer service ever and service. tried to cancel and got the run around for months leaving messages as no one answers the phone or they just pass you around and you end up with a person that there message box is full. left messages, no returned phone calls, sent emails no response. don't ever use this company ever. after 6 months of trying to get a hold of someone to cancel my account I finally got through. read more

Started receiving spam email from this company. I contacted them and asked to be removed from their mail list. They replied and have blatantly ignored my requests. Extremely rude and unprofessional staff. read more

This company is a total scam an impossible to cancel. Why? Because despite following their instructions they willfully choose to ignore requests mailed to their office. Below is my last message to them: Stop contacting us and close our account. We have requested closure, in writing, to your office multiple times. Three letters have been sent to your office at Fluent Home Cancellation Department, 2578 West 600 North Ste 100, Lindon, UT 84042. Multiple emails have been sent. You are now STILL trying to collect on a debt that should not be attributed to us. You can clearly see from your logs that we have discussed this multiple times and should be able to see that your equipment has been disconnected with no service for at least 2 years. This is ridiculous. We are filing a grievance with the BBB as it is absolutely clear that you are willfully ignoring correspondence being mailed to your office. Further communication should be sent to us via USPS to our address on file. Do not contact us via email or phone as this an invalid debt. Cancel our account and cancel any 'past due' invoices. We continued to pay you despite our cancelation requests until you shifted your payments to a 3rd party company. In fact, we've overpaid you since our first request for cancellation sent by mail in 2021, 2022, and lastly in April 2023. In short, do not fall for crappy service and impossible contracts. read more